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About PSA Airlines

PSA Airlines is a regional airline headquartered in Dayton, Ohio, United States. It operates under the IATA code OH and the ICAO code UPA. Founded in 1979, PSA Airlines is a wholly owned subsidiary of American Airlines Group and operates exclusively as American Eagle, the regional brand of American Airlines. Flying on behalf of American Airlines under a capacity purchase agreement, PSA Airlines connects smaller markets to major American Airlines hubs, offering passengers seamless connectivity across the United States.

PSA Airlines holds an Air Operator Certificate (AOC) issued by the Federal Aviation Administration (FAA) and complies with all FAA Part 121 operating requirements. Its primary hubs are Charlotte Douglas International Airport (CLT) in Charlotte, North Carolina, and Dayton International Airport (DAY) in Dayton, Ohio. The airline plays a vital role in the American Airlines network, feeding passengers from regional cities into larger hub airports for onward connections.

Airline Overview and History

PSA Airlines has a rich history spanning more than four decades in regional aviation. Below is a timeline of key milestones:

• 1979: PSA Airlines is founded as Jetstream International Airlines, operating turboprop aircraft across regional routes in the eastern United States.
• 1983: The airline rebrands and begins expanding its jet operations, transitioning to regional jet aircraft to serve more city pairs.
• 1995: PSA Airlines is acquired by US Airways Group, becoming a key regional feeder for US Airways' hub operations.
• 2013: Following the merger of US Airways and American Airlines, PSA Airlines transitions into the American Airlines Group family and begins operating under the American Eagle brand.
• 2015: PSA Airlines completes its full integration into American Eagle operations and significantly grows its fleet, taking delivery of new Bombardier CRJ-700 and CRJ-900 aircraft.
• 2019: The airline operates one of the largest fleets in the American Eagle programme, with over 150 aircraft serving dozens of destinations across the eastern and central United States.
• 2020–2021: Like many regional carriers, PSA Airlines adjusts operations during the global pandemic, reducing frequencies while maintaining essential connectivity.
• 2023–present: PSA Airlines continues to grow, modernising its fleet and expanding American Eagle-branded service from Charlotte Douglas and other hubs.

PSA Airlines holds FAA certification for Part 121 scheduled airline operations and maintains a strong safety record. Its operations are focused on the eastern United States, with Charlotte Douglas International Airport (CLT) serving as the primary hub. The airline's mission is to deliver reliable, on-time regional connectivity as part of the broader American Airlines network.

Fleet and Aircraft

PSA Airlines operates an all-regional-jet fleet, having retired its turboprop aircraft many years ago. The fleet is composed entirely of Bombardier CRJ-series aircraft, which are well suited to short- and medium-haul regional routes. Key aircraft types in the fleet include:

• Bombardier CRJ-700: A 65–70 seat regional jet used on routes with moderate passenger demand. Features two-by-two seating in a single-class configuration under American Eagle branding.
• Bombardier CRJ-900: The larger variant seating approximately 76 passengers, used on busier regional routes. Offers First Class and Main Cabin seating under American Eagle branding, providing additional comfort options for travellers.

All aircraft in PSA Airlines' fleet undergo rigorous maintenance and safety checks in accordance with FAA requirements. The airline's maintenance operations are based at its Dayton, Ohio facilities. The CRJ-900 aircraft operating as American Eagle feature a two-cabin layout, allowing passengers to enjoy a premium First Class experience even on shorter regional hops.

Top Flight Routes

PSA Airlines operates an extensive network of routes as American Eagle, primarily connecting regional cities in the eastern and central United States to its hubs at Charlotte Douglas (CLT) and Washington Reagan National (DCA). Popular routes served by PSA Airlines include:

• Charlotte (CLT) to Washington Reagan (DCA): A high-frequency route connecting two major East Coast hubs. Book CLT to DCA flights on Traveloka.
• Charlotte (CLT) to Philadelphia (PHL): Connecting the South-East to a major north-eastern hub, popular for business and leisure travellers. Book CLT to PHL flights on Traveloka.
• Charlotte (CLT) to Chicago O'Hare (ORD): Linking the American Airlines Charlotte hub to Chicago's primary international gateway. Book CLT to ORD flights on Traveloka.
• Washington Reagan (DCA) to Philadelphia (PHL): A short-haul corridor popular with commuters and business travellers on the US East Coast. Book DCA to PHL flights on Traveloka.
• Philadelphia (PHL) to Chicago O'Hare (ORD): Serving the busy north-eastern to mid-western corridor. Book PHL to ORD flights on Traveloka.

As PSA Airlines operates as American Eagle, tickets are sold through American Airlines and its partners. Passengers connecting from Malaysia can book itineraries involving PSA Airlines-operated flights through Traveloka, accessing the American Airlines network via codeshare and interline agreements.

Baggage Allowance and Policies

PSA Airlines operates under American Eagle branding and follows American Airlines' baggage policies. The following applies to American Eagle-branded flights operated by PSA Airlines:

• Cabin Baggage: Passengers are permitted one carry-on bag and one personal item. The carry-on bag must fit in the overhead bin and must not exceed 22 x 14 x 9 inches (56 x 36 x 23 cm). The personal item (e.g. laptop bag, handbag) must fit under the seat in front.
• Checked Baggage — Main Cabin: The first checked bag typically incurs a fee (currently USD 30 for the first bag, USD 40 for the second), subject to change. Bags must not exceed 62 linear inches (158 cm) and 50 lbs (23 kg).
• Checked Baggage — First Class: First Class passengers on eligible routes are entitled to complimentary checked baggage. Weight and size limits follow standard American Airlines policy.
• AAdvantage Elite Members: AAdvantage elite status holders (Gold, Platinum, Platinum Pro, Executive Platinum) enjoy complimentary checked bags as part of their elite benefits.
• Prohibited Items: Dangerous goods including lithium batteries exceeding FAA limits, flammable liquids, sharp objects in the cabin, and firearms without prior declaration are not permitted.

It is recommended to check the current American Airlines baggage fee schedule on the official American Airlines website before travel, as fees are subject to change.

Check-in Guide

PSA Airlines flights operate as American Eagle and follow American Airlines' check-in procedures:

• Airport Counter Check-in (Domestic): Passengers should arrive at the airport check-in counter at least 45 minutes before departure for domestic flights. Counters typically close 30 minutes before departure.
• Airport Counter Check-in (International connections): For itineraries involving international connections, passengers are advised to arrive at least 2 hours before departure.
• Online Check-in: Available through the American Airlines website or mobile app, opening 24 hours before departure and closing 45 minutes before departure for domestic US flights.
• Mobile Boarding Pass: American Airlines offers a mobile boarding pass, which can be used at most PSA Airlines-operated American Eagle gate locations.
• Kiosk Check-in: Self-service kiosks are available at most major airports where American Eagle operates.

Cabin Classes and In-Flight Experience

PSA Airlines operates two primary cabin configurations depending on the aircraft type:

• First Class (CRJ-900): Available on select CRJ-900 aircraft, First Class offers wider seats with more legroom, priority boarding, and complimentary snacks and beverages. Seats are typically configured in a 1x2 layout.
• Main Cabin: Standard economy seating available on all aircraft. Seats are configured 2x2 on CRJ-series aircraft and offer standard legroom for regional jet travel.

In-flight entertainment on PSA Airlines' regional jets is limited, as is typical for short-haul regional operations. Passengers are encouraged to bring their own entertainment devices. Complimentary non-alcoholic beverages are available on most flights, and snack boxes may be available for purchase on longer regional segments. Wi-Fi availability varies by aircraft and route.

Passenger Policies and Special Services

PSA Airlines, operating as American Eagle, follows American Airlines' passenger policies for special needs and vulnerable travellers:

• Children (ages 2–14): Children aged 2 and above require their own seat and ticket. Proof of age may be required. Children aged 5–14 travelling alone may use the American Airlines Unaccompanied Minor service, subject to applicable fees.
• Infants (under 2 years): Infants under 2 years may travel on a parent or guardian's lap at a reduced fare on domestic US flights. Alternatively, a separate seat with an approved child safety seat may be purchased.
• Pregnant Passengers: American Airlines generally permits pregnant passengers to fly up to 36 weeks of pregnancy without a medical certificate on domestic routes. Passengers who are 36 weeks or more must present a letter from their physician confirming fitness to fly and their expected due date. It is strongly recommended to consult a doctor and check the current American Airlines policy before booking.
• Wheelchair and Mobility Assistance: Passengers requiring wheelchair assistance should notify American Airlines at the time of booking or at least 48 hours before departure. Complimentary wheelchair service is available at the airport.
• Medical Equipment: Passengers travelling with medical equipment such as portable oxygen concentrators (POCs) should contact American Airlines in advance to confirm compatibility and requirements.

Reschedule, Cancellation, and Refund Policy

If you have booked a PSA Airlines (American Eagle) flight through Traveloka and need to make changes, follow the steps below:

• Step 1: Open the Traveloka app or visit the Traveloka website and navigate to My Bookings.
• Step 2: Select the PSA Airlines booking you wish to change or cancel.
• Step 3: Choose Reschedule or Cancel depending on your need, and follow the on-screen instructions.
• Step 4: Review the applicable fees and conditions before confirming. Fees vary by fare type.
• Step 5: If approved, rescheduled flights will be confirmed in the app. Refunds are processed according to the fare rules.

Refund eligibility depends on the fare purchased. Non-refundable fares may be converted to travel credit with American Airlines, depending on the specific fare rules. Refunds for eligible fares are typically processed within 7–20 business days, depending on the original payment method. Traveloka's customer service team is available to assist with change requests where direct modification is not available online.

Why Book PSA Airlines Flights on Traveloka

Traveloka is the leading travel booking platform in Southeast Asia and a trusted partner for booking international itineraries, including flights connecting through the American Airlines network and its American Eagle regional services operated by PSA Airlines. Here is why you should book through Traveloka:

• Best Price Guarantee: Traveloka searches across fares to find you the most competitive prices on available flights in the American Airlines network.
• Easy Booking Process: Book your flights in just a few taps on the Traveloka app or website, with a simple and intuitive interface available in English.
• Multiple Payment Options: Pay using your preferred method including credit cards, debit cards, and Malaysian e-wallets such as Touch 'n Go eWallet, Boost, GrabPay, and ShopeePay.
• Instant E-Ticket: Receive your e-ticket instantly via email and the Traveloka app after booking confirmation.
• 24/7 Customer Support: Traveloka's customer support team is available around the clock to assist with any booking queries, changes, or issues.
• Traveloka Points: Earn Traveloka Points on eligible bookings and redeem them for discounts on future flights, hotels, and other travel products.
• Manage Bookings Easily: Reschedule, cancel, or manage your flights directly through the Traveloka app without the need to contact the airline directly.

Tips for Finding Cheap Flights on Traveloka

Looking for the best deals on flights? Here are some tips to help you save on your next booking through Traveloka:

• Book Early: Airfares tend to be lower when you book well in advance. Aim to book at least 4–8 weeks before your intended travel date for domestic US routes.
• Fly Midweek: Tuesdays and Wednesdays often have lower fares compared to peak travel days such as Fridays and Sundays.
• Use Price Alerts: Set a Price Alert on Traveloka to be notified when fares drop for your desired route and travel dates.
• Travel During Off-Peak Seasons: Avoid major US public holidays such as Thanksgiving, Christmas, and spring break periods when airfares are at their highest.
• Be Flexible With Dates: Use Traveloka's flexible date search to compare fares across a range of travel dates and find the lowest available price.
• Look Out for Traveloka Promos: Check Traveloka's Promo page regularly for flash sales, discount codes, and cashback offers that can reduce your total fare.
• Bundle Flights and Hotels: Booking your flight and hotel together on Traveloka can unlock additional savings compared to booking them separately.

How to Book Flight Tickets on Traveloka

Booking your PSA Airlines (American Eagle) flight through Traveloka is quick and straightforward. Follow these steps:

1. Open the Traveloka app on your mobile device or visit www.traveloka.com in your browser.
2. On the homepage, select the Flight category.
3. Enter your departure city, destination, travel date, and number of passengers, then tap Search.
4. Browse the list of available flights. Filter by price, airline, departure time, or number of stops to find your preferred option.
5. Select your preferred PSA Airlines (American Eagle) flight and review the fare details, baggage allowance, and terms.
6. Fill in passenger details including full name as per passport or travel document, date of birth, and contact information.
7. Add any optional extras such as seat selection, extra baggage, or travel insurance.
8. Choose your preferred payment method — credit card, debit card, or e-wallet (Touch 'n Go eWallet, Boost, GrabPay, or ShopeePay).
9. Review your order summary and confirm payment.
10. Your e-ticket will be sent to your registered email and will also appear in My Bookings in the Traveloka app.