森林公园酒店

Good

Nice place for stay, cozy room with comfortable bed and pillows, nice lotion provided

The room is old and not very clean. The front desk staff is not friendly. Not matching the price. Not a good choice. In the hotel’s website it says pet friendly but you can’t find the pet room option. When you book a two queen beds room they told you that you have to pay extra $30 for changing to a pet friendly room. And a $25 pet clean fee also required. Not very reasonable.

No restaurant open building under renovation and did not know till checking In,

Convenient parking and the staff were well organized. The renovated rooms and a portion of the hotel had an appealing mountain-modern look. Once the entire renovation is completed, the hotel will be a serious competitor in the Jasper area.

Thia booking was very disapponting. The room was renovated but there are no amenities on site, the building doors were all left unlocked as the whole building was under construction and they took my payment 3 days before I arrived even though i selected Pay at Property. Staff were nice but building is not ready - toilet ran all.the time as well and TV shut down an hour before checkout.

Rooms were newly renovated

Newly renovated room was noce

Excellent

I was waiting for a response from them, but am yet to recieve. We booked Forest Park for our annual ski trip this year. We originally intended to stay for two nights, but due to the three-night minimum, we booked three nights and adjusted our plans accordingly. At the time of booking, there was no indication of any ongoing or upcoming renovations. We did not receive any communication about construction until Friday, December 26 — just two days before our arrival. When we arrived, we were placed in the older building (Room 307). We are travelling with another family, both with children, and access to the pool and hot tub was a major factor in choosing this accommodation. Unfortunately, when we attempted to use the neighboring pool and hot tub, it was extremely overcrowded and unusable for our group, eliminating a key amenity we were expecting to enjoy. To add to this, we were woken up as early as 7:00 am, by loud construction noise directly outside our window. The construction continued throughout the day and has significantly impacted our stay. At nearly $800 for three nights, we feel we should have been informed well in advance about the renovations, or at the very least not placed directly beside active construction. Seems like an awful lot of money for very lacking accommodations.

Our room was lovely, clean and modern as we were staying in the newly renovated part of the hotel - I would book again on that basis. Given a 3-star overall because I wasn't aware when I booked that they were about to undergo major renovation and was only made aware the day before our stay, being advised that many of the facilities were either already or about to be closed. Unlike other places we stayed on this trip, we spent far more time in our room rather than using the hotel because of that. It's also one of the furthest hotels away from the main town, which was more annoying that the facilities onsite were poor. I'm confident this would be a 5-star stay once renovation is complete given the quality of our room though.

Ubicación, personal

Our room was never cleaned or replenished (coffee, towels, etc) for the 3 nights we were there and we had no hot water.

It would be good to have it on your website when booking that your facilities are all closed not after you've paid and then receive an email to say oh by the way the spa pool is closed the pool is closed the restaurant's closed. Parking seems to be a major issue at this time.

Staff was great. Room was newly renovated and close to back stairs at least with a dog that needs to go for pee at 6am. A room on the bottom floor would’ve been better. Just got told 2 days before arrival the hotel was under construction. Our view was scaffolding and listening to them take it apart for our whole stay. Which were during good hours at least. No restaurants or pool open in the hotel due to construction. I don’t think the price matched what we got. Knowing now what we got I would’ve paid for a cheaper hotel.

Check in was terrible, the parking lot is not plowed which makes suitcases difficult, then trying to find where to go through the renovations just to check in, then being sent to another building that is undergoing renovations and has large trucks and fencing set up all around to find our room. The room is fine, it’s had a facelift but now has toilet paper that is dispensed like cheep tissue paper in an awkward location which is annoying. Given all the choices here I will make another one next time.

Wonderful place

Great location. Everything is perfect !

The rooms have no door Matt's so anytime you go to the bathroom you have to walk through a wet tile floor. The bathroom fan didn't work and they don't offer cots just wasn't impressed this time. Who wants to walk through a wet muddy floor every time you go to the bathroom. Also, if the room sleeps for why do they only ever put three towels in the bathroom? You're always having to ask for more towels.

Room was spotless and decorated to a high standard