勒鲁思酒店

Extremely unprofessional staff. Took 3 hours to check in and doesn’t even bother to provide any good service.

Ok value for price.

The front desk was overwhelmed and there they needed an extra person to help. The location and price were great, but not worth the discomfort. The room was too warm to sleep. The bed was very old and worn. The restroom was clean but outdated.

I recently stayed at Lelux Hotel Montreal with my family and had a very disappointing experience. We had booked two rooms (Room 304 and Room 305). Upon arrival, we found that the air conditioning in Room 304 was completely non-functional, making the room unbearably hot and unlivable. Despite raising the issue immediately with the front desk, no alternative solution (such as another room, portable AC, or even a fan) was provided, and the staff could not reach any manager for assistance. We were forced to check out of Room 304 because it was impossible to sleep there. Room 305, while slightly better, was also hot and uncomfortable, and none of us got proper rest before our long trip back to Saskatchewan. The windows in both rooms could not be opened, and the overall handling of the situation by the hotel staff was unhelpful and dismissive. Given the conditions, I am requesting a full refund for Room 304 and a partial discount for Room 305. It is unacceptable for guests to pay full price for rooms that do not meet basic comfort standards, especially when no solutions or apologies are provided. Unfortunately, this stay left us exhausted and frustrated. I would not recommend Lelux Hotel to others based on this experience unless management seriously improves their customer service and maintenance standards.

Merci ! Apprécié mon périple! :))

Good location, friendly staff, fairly clean.

I don't like this, initially they given parking allocation after that they canceled so far has not received the refund. It is not worthy. The bathroom is not clean and the flush is not working properly, overall not worthy to stay.

Disappointing and Unprofessional Experience Our experience at this hotel was extremely disappointing. At check-in, we were not informed that the air conditioning throughout the entire hotel was not working — a basic amenity that was clearly listed as part of the services offered. It was only after we got to our room and noticed the issue that we approached the front desk, where we were told the AC was out for the whole building. When we requested a refund for the remaining nights of our stay so we could move to another hotel, our request was rudely denied without any effort to resolve the situation. The staff showed no concern or willingness to help, and their attitude was completely unprofessional. We expected at least honest communication and basic courtesy, but sadly, neither was provided. We do not recommend this hotel and will not be returning.

I was not happy at all that I had to wait 5 days for my $250 security deposit be returned back to me on my card. When I had to pay, they received my money right away. This is totally unacceptable

Terrible customer service, rusty bathtub, dirty dining room, awful breakfast and not enough for guests.

This hotel was clearly a hotel where you go with an escort. Walls and towels were dirty, sketchy area with equally sketchy guests. We stayed for an hour and immediately booked another hotel. The staff were great but OMG what a dive. If youre looking for a place in montreal, spend the extra 50$ to get a better hotel. So disappointed as the picutres made it look great. Trust Me!

NO GOOD.

The price is cheap and so it's the hotel. They renovated the lobby, everything else is very outdated. The included breakfast is a joke, see-through bad coffee, bread/croissant, butter/jelly and stale cereal. Beds/pillows were uncomfortable, shower head barely had anything coming out, had to ask to have it replaced, which they did, but new shower head had no water pressure. Coffee maker in room was supper gross and dirty. The 1 ice machine for both "hotels" was also broken. Front desk staff 2 out 3 were very rude. Do not recommend unless you just really need a cheap night, even then there are better options for the price. Lots of homeless people hanging just outside hotel too. Area not the safest.

Not a good part of town, plenty of folks begging on the streets, didn’t feel safe.

Outdated. 1 bed came off the wall when we sat on the feet edge. Poor breakfast. Expensive parking $35 per night and $250 deposit, which is much more than we paid at other hotels.

Nothing,rooms are so small and feels so crowded

It's not clean. No water bottle provided upon arrival

Worst place i have ever been too, stealing money, rude staff

Service at the desk was average. Even though they send you an email (where they ask for your credit card info) to check in online, you still have to do the entire check in process including deposit at the desk. It took ten minutes. Online process was a waste. Hallway outside our room stank of cigarettes despite it being a smoke free hotel. People in the room across from us were having loud sex at 7 in the morning for everyone to hear. Other people coming back from the clubs at 4 in the morning making lots of noise in the hall. Rooms average. Very hot.

Great