福克斯套房酒店

The decorations inside and outside were beautiful the first week of January. The hot tub was wonderful. The location was great. The pillows were terribly uncomfortable, hard and strange leaving us with very sore necks. No alternative pillows were available when we asked.

Welcoming check-in, very comfortable suite, larger than expected.

Overall good stay, depending how much it’ll cost ya, if you don’t pay Holidays periods’ high prices, it’a nice price quality ratio. The hot pool was nice, a bit busy late at night, but everyone was respectful and it was clean. Room was what you would expect nothing fancy, but clean and spacious. There’s underground parking too, so that’s a plus.

Hot tub was amazing

Spacious suites Enjoyed the stay. Banff being a walking town, sidewalks need snow clearing for safe walking.

Great hotel and staff.

Room was spotless. Staff was efficient. Transportation was handy. We enjoyed the Chili's restaurant which is attached. And everyone followed the no disturbance after 11 pm rule!

The hotel is charming with a cozy and warm lobby. The staff is extremely helpful, especially Ken at the front desk. The one bedroom suites are great with a kitchen included. The hot tub and pool with dry sauna are just what you needed after a long day on the slopes. Chilies attached the hotel was very fun, great to grab a drink with the friendly bartenders. The location was a 15 minute walk to downtown Banff, we enjoyed the walk! All in all a great value for a beautiful town.

The heat did not work in the room, we were cold for most of the night. When I pulled down the blinds the top piece fell hit me in the head. Also the handle on the faucet in the shower was loose. I turned it to medium heat but the handle turned to the hot water on the left and scalded me a bit. I reported these, the staff seemed slightly apologetic, and there was nothing they could do as maintenance had gone home. Not worth the stay for that amount, would not return or recommend.

Our room was unsatisfactory. Toilet ran after flushing. Had to fix it every time. No body wash after asking for it to be refilled. Shower drain didn’t drain so standing in water. And shower taps were loose. Hand towel rack broke. And not overly clean. Hot tub was a nice treat.

Rooms are in need of updating everything is older, linens, beds feel wore out and springs. Coffee is disgusting, you’d think for price they’d give a nice cup of coffee. Room cards continually didn’t work. Had to reprogram every time we left room. No it wasn’t with phone or other cards. It just sucked. Hot tub never had fresh towels. Staff good, chills restaurant was great.

Disgustingly dirty. Poop or boogers or whatever on the shower walls. Night table was filthy. Toilet had to be attended to in the back because the mechanism wasn’t working properly…. After EVERY flush

Le personnel et la chambre

The room was clean.The whole hotel was nice and cozy.The pool is the highlight of the hotel.It was nice too that they have underground parking. The staff were nice and helpful.Definitely booking this hotel again.

Great hot tub!! NIce employees!

Everything was really good, but they clearly don't use disinfectants to clean the room, and the heater needs a deep clean. I can hear the other room guests cough really hard, and me and my girlfriend got something from the room as well. By day two I developed a really dry cough and after my three days I'm officially sick now. Hot tub was great, and the staff are incredibly friendly.

Staff was helpful, room is clean

Nice hot pool

Yes

The room was clean, staff were friendly and the hot tub was great!