希斯罗中庭酒店

This is the 2nd time I stayed in this hotel within two weeks. Appreciated the location, services and facilities very much! The checkin took longer time than expected as there was only one staff on duty at around 5:30pm for a long queue. I especially would like to thank Muriel at the reception and Mehdi at the spa who’re very helpful and friendly. A very pleasant stay and will sure come back for my next visit to London.

Very convenient location right across Hatton Cross subway. I especially like their gym, swimming pool and spa, and sauna/steam room as well. Very good size, clean and neat. Bed is very comfy, breakfast has plenty varieties of food, all western though.

i had been downgraded my family room to twins room. Hotel manager said that all same grade room is all occupied. contact Hotels online customers service. they can’t even provide any support to me. And can’t give back the price difference between family room to twins room.

The hotel is good for lay over and have an onward flight the next day. It is very easy to and from airport and the underground is free of charge for 1 stop from Heathrow. Highly recommend!

Our stay was extremely disappointing due to multiple issues and poor customer service. We were given a room with a phone that wasn’t working, which became a serious problem when my son got locked in the bathroom. As the phone was unusable, my daughter had to go all the way to reception to ask for help. In the end, I had to use a nail file myself to unlock the door, which was stressful and unacceptable. We were already rushing, as we were only informed at check-in that children are not allowed in the pool after 6pm. This added unnecessary pressure to our stay. When I reported the phone issue, the staff member simply offered to fix it and said there were no alternative rooms available for us. Someone came to “fix” the phone, but later we discovered the wake-up alarm had been left on. We were woken up at 5:45am, which was extremely frustrating. Whether intentional or not, this should have been checked before our arrival. I reported the issue again in the morning, but the phone still wasn’t working properly. The room itself was also too small and uncomfortably hot. What was most disappointing was the lack of care from staff…apologies were offered, our messages were ignored, no solution was provided, and no refund was considered. We felt completely dismissed and poorly treated throughout our stay.

Good

Great room close to airport to catch early flight

Such a great stay. We loved the pool only improvement would be that children could stay in it the whole time it’s open but we understand why it’s been done this way for adult only swim

We have just returned from a relaxing one night stay and already booked for May! Reception, restaurant, lifts, rooms and communal areas were exceptionally clean. Staff were happy to assist. Pool area, sauna and steam room were clean, hot tub was hot. I could not fault the place! So for that reason…returning!

Great stay, clean sound proof room. Nice pool and sauna

Very nice indoor pool and hot tub.

Friendly staff. Room well stocked & clean. Nice option when travelling with 3 kids. Only con was that the bed was very hard.

Excellent hotel. Stopped the night before a Heathrow flight and it was very convenient, just a tube stop away from the airport. The room was large, warm and quiet with a lovely clean bathroom. Exceptional service from Jack, Pedro and RP. They were so helpful and friendly. Would stop again.

Big room

Room was lovely and big, very quiet and comfortable. The room service food was amazing and the pool and spa was worth the visit alone

Very comfortable and clean. No automatic airport shuffle on site (there is an tube station nearby) - need to book from a stand separately. Booking uber is cheaper. Room was very clean but the fridge wasn't working. The shower is great - water does spread to the floor as it's not contained in the stall. The staff were very friendly and helpful (Jack & Pedro). All in all a good stay and would return.

Hotel was easy to get to, drove straight in under the hotel to park. Next to tube station for access into London. Staff were wonderful, so helpful and welcoming. Family room was great size, beds extremely comfortable. Really clean and quiet. The pool, jacuzzi, sauna were fantastic.

Great location, only one undground stop from Heathrow. Friendly staff, clean facility and rooms. Exceeded my expectations.

Really nice hotel, good amenities and excellent staff. My go-to hotel for London travels 😊

Très bon hôtel à proximité de l’aéroport d’Heathrow. Nous y avons juste dormi, mais les lits étaient confortables et le personnel sympathique. Métro à deux pas, très pratique!