国王头酒店

有冷氣，位置非常好，距離超市，巴士站，大教堂，都非常近！可惜，櫃台服務人員，態度很冷淡！我們本來只預定了最基本的房間 8 晚，但他們卻給我們一大間 apartment，共有超過10張 6尺雙人床那麼大！我們很害怕被加價，不過幸好沒有！可是進飯店，搭電梯出來，要走很遠很遠，還要上 26個階梯，沒電梯！中間要開關 7 扇門，門很厚重！而我們的行李共有 80 公斤，所以很艱苦！設備很不錯，有免費的膠囊咖啡，唐寧茶可喝，有小冰箱，有小小一瓶真正的鮮奶！網路上，這家飯店的apartment，都是附有小廚房，有廚具，可是我們住到的apartment，沒有廚房廚具，而是附有一間客廳，有一台很大的新的LG 電視，可是不能看！還好臥房有一台比較小的舊電視可以看。Wifi 常斷線，最恐怖的是：晚上10點半之後，絕對沒熱水可以洗澡！不幸的是，今年的夏天，英國多雨又冷，晚上常15度C以下！賽倫塞斯特大概被觀光客騷擾得很煩，對觀光客比較不歡迎，不友善！賽倫塞斯特是「科茲窩丘陵」的中心，方便搭巴士去周圍很多美麗的小鎮，村落！

Lovely hotel, newly refurbished, in the middle of town. Loved it

Everything about hotel is excellent. Remodeled restaurant is beautiful and serves great food. The rooms are very roomy and comfortable. Great location in center of village. Loved it here.

We arrived a week after the hotel’s reopening and the renovated front entrance, sitting area, bar, and dining space were beautifully updated. Unfortunately, the rooms, hallways, and elevator were a sharp contrast and still in need of significant work. While we understand rooms in Europe tend to be smaller, most of the light switches didn’t work, the hallway carpets were mismatched, and years of wear and tear were evident. The front desk staff could benefit from proper customer service training. They weren’t particularly welcoming and at times came across as rude, which set a poor first impression. On a positive note, the food was tasty with a good range of menu options. However, the wait staff, though mostly friendly, seemed underprepared for the relaunch. They were unfamiliar with the iPads used for ordering, didn’t check in during dinner, and we had to repeatedly ask for water, even though the restaurant wasn’t busy. The hotel has real charm, but Honeycomb Houses clearly has some work to do to bring the full experience up to the level of the renovated common spaces.

When we arrived we was greeted by a lady that was not very helpful We was told we could only have breakfast at 915 the next day however when we went in for breakfast hardly anyone there and we was asked for room number so that they could put the bill onto it which was fine however upon leaving a member of staff shouted at us can you pay before you leave as though we were doing a runner which was embarrassing and un professional.we said we are staying and it’s added to the room No apologies or nothing Needless to say I would not stay there again Few of the staff were nice however most rude and ignorant it cost nothing to be polite

couldn’t reserve a table for an evening meal as a resident disappointing

We did not use the spa , and had breakfast on 2 mornings and an evening meal on one night. The food and service were fine. The staff were attentive but not overly so.

Getting served at lunchtime was quite slow but the staff were lovely. The room was very clean and the bed very comfortable too.

Highly recommend the Kingshead due to the location and the quality of service they provide. The rooms are superb and spacious. The staff treat you like family and it is truly the best place to stay on the Cotswolds

Had a great one night stay on 19th September, the Hotel was not fully functional as it has been renovated, so the Bar and Restaurant were not open, however we had a great stay and will definitely return.

Even though the main down stairs wasn’t open due to reverb we had a lovely time of the terrace bar. Rooms were amazing and so beautifully accommodating for dogs. Only thing we would say is the staff didn’t clear the tables quickly so a lot of messy tables but over al we can’t wait to come back, thank you

Unfortunately, due to renovation work, the hotel struggled to maintain its usual service. That didn’t excuse no hot water in our basin- an old building ! The brasserie couldn’t cope with breakfast when needed by all residents. The noise was terrible due to bare floorboards. There was no gluten free bread available despite requesting it on previous evening.

Amazing stay, lovely staff!

Hotel was undergoing renovations during our stay, which we weren’t aware of until we booked and there wasn’t any recognition of this in reduced fees or gestures, which was a shame. The property was also not accessible, especially for wheelchair users (at the time, might change with renovations?), we had to leave our babies pram in the car as too many steps. The parts of the hotel we could use were lovely, well decorated, nice rooms, mostly very clean apart from a few minor spots. Staff were very friendly and helpful when we had an issue with air con. Great location in centre of town, shame about no long stay parking for the hotel but we did manage to get the few spots outside the hotel overnight as we were mid week and was quiet, there are other parking options 5min walk away. Breakfast was great with lots of options for vegetarians too. Overall I would recommend staying when the hotel works are finished.

Hotel is going through some work which was not pointed out at the time of booking, this was a little irritating as I booked it for an anniversary present to my husband. Due to works being undertaken we also couldn't have a romantic meal in the restaurant as this was closed and the alternative was eating on the roof terrace. The icing on the cake though was our breakfast experience, booked to eat at 8.15 which finally arrived at 9.25 .... cold and inedible and guests who sat down 20 minutes after we did , eating before us . Saving grace were the 2 members of restaurant staff who offered us a glass of fizz as a way of an apology that we had to refuse as we were driving. One guest appropriately called it Faulty towers

Good stay

Lovely hotel excellent area. Hotel was having renovations but still made you feel welcome and not too much of a disruption

Hotel was clean and staff friendly

Refurbishment underway but our room was very average we’ve stayed many times and our accommodation was much nicer

The hotel was right in the centre of town and our room overlooked the Market Square and the church. Extremely comfortable. The staff were incredibly helpful and welcoming. Short stay parking was very close but it was a five minute walk to long stay parking. Building works going on on the front of the hotel at the time but that did not disturb us in any way