Kings Head

Lovely hotel, clean rooms and great staff

The hotel, bar and restaurant are stunning. Staff were friendly and rooms are generous with great amenities and nice touches. Thoroughly enjoyed our stay and wouldn’t hesitate to return.

Great bar, restaurant and hotel rooms, friendly staff. Made our 60th birthday celebration perfect. Highly recommend

Lovely room -quiet & spacious. Staff very friendly in the bar & restaurant. Bathroom very cold in room 209 - suggest staying away from this lovely room in the winter!

These were some of the best rooms we stayed in during our UK trip. Unfortunately the room conditioning was not working, but they were able to supply space heaters. Overall, a great experience!

The welcome at reception was off, the woman wanted me to be faster at finding my details (there was no queue) and proceeded to stand up so she could look over the top of my phone screen. She did this 3 times. Just odd. Our room was nice but the window did not close , so all night we were kept awake by a loud fan/extraction system on the restaurant roof directly next to our window. It wasn’t particularly windy outside but as the window didn’t close the blind banged against the window, I ended up pushing towels into the gap which reduced it a little. It also meant that side of the room was cold as there appeared to be no heating in the room. I asked about the gym, I was told ‘we don’t have a gym’ there are literally signs around the hotel saying ‘gym and spa’ - I assume it was under maintenance but the staff member didn’t both to explain that. Overall not great.

A complete disaster from start to finish. Upon arrival, I was told that they had no room for me, because "You have accidentally booked for the following night". When I produced the email confirmation that showed that not only HAD I booked for the correct night, but I had paid for the stay IN ADVANCE, the staff said "you're in luck! you can have very last available room!" As if I should be grateful that they had deigned to provide the service which I had paid for in advance, instead of APOLOGISING for THEIR mistake, which would have been the correct response. When I asked where their car park was, I was told that they didn't have one, in direct contradiction to what they had told me BEFORE making the booking. Then they asked for a credit card for incidentals, but refused to take Amex! What sort of hotel in a tourist town refuses to take Amex? I might point point that Amex seemed to be QUITE GOOD enough for them when taking the fee in advance. When we finally got to the room, it was not the great suite advertised by Expedia, but a rubbish little room above a pub with very definite "you can have very last available room!" Vibes - not what I had paid for - and continual noise from the pub directly underneath. Their WiFi password was a hint to "DontUseExpediaBookDirectWithUs". The only reason I STAYED with them is that they were suggested by Expedia, but I certainly won't do again. And if they don't like Expedia so much, why don't they just leave it?

Friendly & informative receptionist. Clean room. Lovely bar & restaurant in a fantastic location!

Hotel and Room were great, however the bar appeared to be under-staffed for what was a busy weekend (Advent Market, etc.) in Cirencester, consequently we waited quite a long time for food, even though we had booked some weeks before. The walk-ins could have been managed better with regards to having meals.

Nice hotel for Cirencester as very central and great restaurant

Room was spotless but very cold. Warm air heating which took nearly 6 hours to heat the room. Desk fragile and bits of it falling off. Good shower. Freshly cooked biscuits with tea and coffee

Where do I start… stayed a couple of months ago and was lovely so booked again. This weekend 2 rooms were triple booked so walked in on someone, shower wouldn’t turn off iron tripped the electrics, lift don’t work, breakfast was a mess and no cutlery.. no juice, had to keep asking for things and a few more things.. not impressed and it was a lot of money to pay

Friendly, helpful staff, good food and beautiful room. I would definitely stay here again!

Lovely comfy bed. The shower is a strange configuration / wet room which leaves the floor soaked. Otherwise I would recommend the place highly

Lovely old hotel. Loads of chata

Lovely room

My room was a superior one and very luxurious.

Breakfast was very good but not excellent. Ive had better. The room toilet seat seam stained with something so was wary about sitting on it! But other than that the room was very nice but the pillows were so stiff! Regarding the staff, there were amazing especially the front desk girls i think their names were Kim and Veronica.

The size of the room was incredible!

Room and amenities were great, spacious room, well equipped, comfortable bed and everything you need in the bathroom and shower. The staff were ok, polite and just friendly enough but don't go above and beyond to make your stay quite special. On arrival we had to ask for the WiFi password, we were referred to a welcome letter that was meant to be on the room but there was nothing there. The following day there was a sporting event and nobody mentioned that access to and from the town would be limited. Small details that actually matter. Overall we had a pleasant stay.