克雷文酒店

Was provided a room with no blinds or curtain. In summer this means being woken up by sunlight by 5:00, never mind not having privacy.

The pictures of the room and its aesthetic are not true; the hotel only uses part of the building shown. The pictures of the rooms and restrooms are inaccurate. My room (106) had a terrible toilet with no space between the hand basin and the toilet; you would literally have to sit sideways to use it. The toilet was very tiny, a detail not included in the hotel room pictures. There was no room service as claimed. We spent two nights, and our room was never cleaned once not even to dispose of waste or change the bins. Both the room and restroom bins were never emptied. Zero percent value for my money; if I could, I would have checked out. The hotel needs to do better. You'll be constantly awakened by the noise and vibration of doors closing next to your room. The room also lacks a functional night light; you either sleep in the dark or with the full light onthose are your only options. In all, it was a terrible experience. I paid less for a 3-star hotel in Spain and enjoyed my stay there. Craven should inform prospective customers of the true condition of their property with well-detailed pictures.

I booked 2 x deluxe rooms. In my wildest dreams i could not imagine how they could describe our rooms as deluxe. The one I actually stayed in was more of a small box room. There was 2 bath towels provided for 2 of us but no hand towels. . The TV did not work in either room and we pointed this out to receptionist who said he would sort it out (he didn't). There was 1 teabag, 2 coffee bags and no spoons and this was just put on bedside shelf loose (no presentation). Black mould along the lower part of wall where radiater was.window only opened about 2-3 inches and no fan or aircon so quite hot in the room. Think the bed needed replacing as it creaked and groaned every time you moved so no definately not a deluxe room. Would I stay there again, probably not.

Terrible hotel

There was no toilet paper available

What a terrible place, not at all like the pictures on the websites, a very nasty moldy room very smelly, we couldn’t even stay there, very bad service. Do not stay here, better to stay in your car!

Great location, 5 min walk to paddington station and Hyde park,lots of places to eat within a few mins walk,room small but for the price it was ok

This was dirty, broken, cramped. I felt gross staying there.

The room was very narrow for two beds; you could barely walk in it. The shower wasn't very clean, and it was difficult to open the window because it was very old. Otherwise, we got the bare minimum for the price.

It was so friendly caring from the start!!!the receptionist (IwishIaskedhisname!)was so caring and understanding!!!we travelled with a baby so he made sure that our room suitable for this-on 1rst floor, warm,big enough with easy reachable facilities!!we are so thankful and pleased!!!

Quite and clean

Hotel wouldn’t let you check bags after stay.

The server on the front desk was brilliant, I had a last minute late night booking and nothing was too much trouble. The room had a blocked toilet and a lot of peeling paint!

Was alright for the stay if you dont plan on staying in all day & youve got plans/stuff you wanna do for the duration, but other then that, it was tiny for a 'deluxe' double room that was advertised. The photos overdo how spacious it is in comparison to arrival. Bathroom barely has any space at all, and you didnt have space between the toilet sink or shower, literally within what feels like 3cm of each other. There was a crack in the sink, & was mould in the shower due to the lack of use of the fan that regulates, plus standard deep cleanliness. Mattress isnt also ideal if youve got back problems, but if youre fine with spring mattresses then you should be fine. Tv remote vanashed on the final night somehow, and the mess found trying to find it shows they dont clean under the beds. Strongly suggest to not put door cards on the back of your phone cases as it messes with the key card, figured that out the hard way. Hotel reception were friendly & excellent for problems, & rooms are from the 1st floor upwards. Thanks for accommodating us regardless

Comfortable enough for a 1 night stay but very small room and the bathroom was unbelievable tiny. If a person was of a large frame they would not be able to fit in to go to the toilet or get in/out of shower. Couple of mini-supermarkets across the road to get provisions from.

It took me a while to find as there is no obvious sign at the front, just an A4 notice. In the window with the hotel name. The room was clean and the reception is manned 24 hours making it easy to check in when convenient and getting back to the property late at night is not an issue. However, the room itself was very small despite being sold as a "deluxe" double room, and the bathroom in particular was very cramped. The TV bracket was hanging off the wall with the TV at an awkward angle, the shower head bracket was also loose so hand to be used as hand-held only as it would not stay in position, and the shower did not drain meaning the base filled up with water very quickly so I was limited to very short showers. I asked for this to be looked at after the first day but nothing was done. The room was also uncomfortably hot, with a radiator tucked away behind the headboard of the bed which was screwed to the wall, meaning it could not be reached easily, and the window did not open due to scaffolding outside. There were screws sticking out of the headboard, wall and bathroom tiles and random pieces of tape covering the ends of these. The bed was also very uncomfortable and creaked a lot. Overall, not the best experience but served a purpose for the price and in an excellent location, easily accessible by tube, train or bus.

Room simply wasn’t clean. The bedding was fine, but debris and loads of dust under and around the beds. Shower very moldy. Front desk was very friendly, good location, but £80 still felt like too much. Very very small rooms. No tv remote so no TV.

Not as bad as previous reviews had. It’s a budget hotel. The room was tiny. The corridors and doors were tiny. You get nothing if you don’t ask for it, ie clean towels and tea and sugar. But otherwise it’s cheap and close to town.

Tv didn’t work, heating didn’t work, no blinds or curtains in the room, mattress was cheap and probably years old so you felt every spring.

I was given a ground floor room with no windows. The room looked like an old store room, painted in a dark colour and desperately needed repainting throughout. The furniture was sparse and dated. The bathroom sink was so small you couldnt get the kettle under the tap to fill it. It was so cold however there was a wall heater. Although advertised with hairdryer, there was not one in the room however one was obtained from another room. the lift did not work for those staying on upper floors, they had to carry bags up a staircase. Very disappointed.