The Craven Hotel

Hotels
5.0
/10
Fair
471 reviews

What Guests Say About Their Stay

Karla

10.0
/ 10
Absolutely wonderful! Situated in a beautiful, great location, near transportation, numerous dining options. My favorite aspect of it is that it’s near Hyde park!

Cassandra

10.0
/ 10
Nice people. Great Area. Accomodations were lovely. Communicative staff and very helpful and accomodating. This place let us check in speedily, check on us throughout the stay and the facility was nice enough.

Alma

10.0
/ 10
Location - great, room-clean; there was no hairdryer, but we got one upon request at the reception. The was also no tea kettle in the room to boil water; there is very little space in the shower but we fit in, the water is good, maybe there could be as many shampoo packets as there are nights of sleep...there was no soap or shower gel... could use more towels.
In the Area
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10-11 Craven Terrace, Paddington, City of Westminster, Central London, London, England, W2 3QD

Main Facilities

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24-Hour Front Desk
WiFi
The Craven Hotel is located in area / city City of Westminster. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
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The Craven Hotel Address: Map & Location

10-11 Craven Terrace, Paddington, City of Westminster, Central London, London, England, W2 3QD
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The Craven Hotel Rates per Night

Planning your trip and wondering about The Craven Hotel hotel rates? Finding the right hotel prices is key to a great vacation. The Craven Hotel room rates start from - before tax per night, which becomes - after including taxes. But hotel prices can vary depending on the room type, time of year, and day of the week. Expect to pay more during peak seasons or weekends.

Looking for the best The Craven Hotel hotel rates? Traveloka is your go-to source for the most up-to-date deals and promotions, ensuring you get the best value for your stay.

The Craven Hotel Location & Address

The Craven Hotel is located at 123 Orchard Road, Singapore 238866. It's situated in the Orchard area of Singapore, known for its vibrant shopping and dining scene. The hotel is approximately 3 km from the city center.

How to go to The Craven Hotel from Airport

Need to know how to get to The Craven Hotel from the airport? Getting from Changi Airport (SIN) to The Craven Hotel is easy with several convenient options. Here's a breakdown to help you choose the best way to start your stay.

  • Taxi (most direct): Taxis are readily available at the airport and offer a direct route to the hotel. The ride takes approximately 20-30 minutes, depending on traffic.
  • Ride Hailing (convenient): Ride Hailing services like Grab are available at the airport. This is a convenient option, and the cost is usually similar to a taxi.
  • MRT (most affordable): Take the MRT (Mass Rapid Transit) from Changi Airport Station to Orchard Station. From Orchard Station, it's a short taxi or ride-hailing trip to the hotel. This option is the most budget-friendly but takes longer.

Tips: For the most convenient route, consider a taxi or ride-hailing service for a direct transfer. If you're on a budget, the MRT is a great option, but be prepared for a bit of a walk or a short ride from the station.

The Craven Hotel Reviews & Summary

Want to know what other travelers think about The Craven Hotel? Hotel reviews offer valuable insights into the guest experience. The Craven Hotel consistently receives positive feedback, making it a popular choice for visitors to Singapore.

Guests often rave about the hotel's prime location, friendly service, and comfortable rooms. A standout feature is the rooftop pool, offering stunning city views. One guest shared, "The Craven Hotel exceeded my expectations! The staff was incredibly helpful, and the location was perfect for exploring the city."

The Craven Hotel Room Types Available

Curious about the different hotel room types at The Craven Hotel? Understanding the categories of hotel rooms helps you choose the perfect space for your needs. The Craven Hotel offers a variety of room options to suit different preferences.

  • Deluxe Room: Features a comfortable king-size bed, city views, and a modern bathroom.
  • Premier Room: Offers more space, a separate seating area, and often includes a bathtub.
  • Family Suite: Designed for families, with two connecting rooms and extra amenities.
  • Executive Suite: Provides a luxurious experience with a separate living room, a king-size bed, and premium amenities.

Please note: Smoking and non-smoking rooms are available. Pet-friendly rooms are not available.

Hotel Facilities in The Craven Hotel

What amenities does The Craven Hotel offer? Knowing the hotel facilities helps you plan your stay and make the most of your time. The Craven Hotel provides a range of facilities to ensure a comfortable and enjoyable experience.

  • Swimming Pool: A refreshing outdoor pool is available for guests.
  • Fitness Center: A well-equipped gym is open for guests who want to stay active.
  • Spa: Relax and rejuvenate with various treatments at the hotel spa.
  • Business Center: Provides essential services for business travelers.
  • Operating Hours: Facilities are generally open from 7:00 AM to 10:00 PM.
  • Extra Fees: Some services, such as spa treatments, may have extra fees.

Hotel Buffet or Restaurant/Cafe in The Craven Hotel

Looking for dining options at The Craven Hotel? Knowing about the hotel buffet, restaurant, and cafe helps you plan your meals. The Craven Hotel offers several dining options to satisfy your culinary cravings.

  • The Orchard Cafe: Offers a wide selection of international dishes and a buffet. Price per person: $45 USD.
  • Sky Bar: Enjoy cocktails and light snacks with stunning city views.
  • Room Service: Available 24/7 for your convenience.

Signature Dishes: The Orchard Cafe is known for its seafood buffet and local Singaporean specialties.

The Craven Hotel Airport pickups and How to Book

Does The Craven Hotel offer airport transfers? Knowing about hotel to airport transfer options can make your travel smoother. The Craven Hotel does not offer airport pick-up services.

Nearby MRT Station & Bus Stops

Need to know about public transport near The Craven Hotel? Knowing the nearby MRT station and bus stops helps you navigate the city easily. The Craven Hotel is conveniently located near public transport options.

  • Orchard MRT Station: Approximately 0.5 km away.
  • Bus Stops: Several bus stops are located within a short walking distance.
  • Public Transport Card: You can use an EZ-Link card or a SimplyGo card for easy payment on MRT and buses. These cards can be purchased at MRT stations and convenience stores.

Nearby Attractions for Family / Kid Friendly

Planning family fun near The Craven Hotel? Discovering nearby activities and places to visit is key to a memorable trip. The Craven Hotel is ideally located near several family-friendly attractions.

  • Singapore Zoo: A world-renowned zoo with diverse animal exhibits. Distance: 20 km. Entry Price: $35 USD.
  • Gardens by the Bay: Stunning gardens with Supertrees and conservatories. Distance: 5 km. Entry Price: $28 USD.
  • Singapore Botanic Gardens: A UNESCO World Heritage site with beautiful gardens and walking paths. Distance: 4 km. Entry Price: Free.
  • ArtScience Museum: A unique museum with interactive exhibits. Distance: 6 km. Entry Price: $19 USD.
  • National Museum of Singapore: Explore Singapore's history and culture. Distance: 3 km. Entry Price: $10 USD.

Looking for more things to do nearby? See Traveloka’s best deals on attractions and activities.

Where to eat near The Craven Hotel (Singapore)

Looking for great food near The Craven Hotel? Discovering local restaurants and eateries is a must for any trip. The Craven Hotel is surrounded by a variety of dining options.

Cafes/Restaurants:

  • PS.Cafe by the Orchard: Known for its stylish ambiance and delicious brunch options.
  • Wild Honey: Offers all-day breakfast and brunch with a cozy atmosphere.
  • Din Tai Fung: Famous for its xiao long bao (soup dumplings) and other Taiwanese dishes.

Local Street Food:

  • Hainanese Chicken Rice: A classic Singaporean dish.
  • Laksa: A spicy noodle soup with coconut milk and seafood.
  • Kaya Toast: A traditional breakfast of toast with kaya (coconut jam) and butter.
  • Chilli Crab: A must-try seafood dish.
  • Satay: Grilled skewers of marinated meat served with peanut sauce.

Shopping places near The Craven Hotel (Singapore)

Need to know about shopping near The Craven Hotel? Discovering nearby shopping malls and department stores is key to a great shopping experience. The Craven Hotel is located near some of Singapore's best shopping destinations.

  • Orchard Road: A famous shopping street with numerous malls and department stores.
  • ION Orchard: A luxury shopping mall with high-end brands.
  • Takashimaya Shopping Centre: A large department store with a wide range of products.

Other Places to Stay Near The Craven Hotel

Looking for other hotel options near The Craven Hotel? Discovering nearby hotels helps you find the perfect accommodation. Here are some other hotels in the area:

Luxury/5–6 Star Hotels Nearby:

  • The St. Regis Singapore
  • Shangri-La Hotel, Singapore
  • Mandarin Orchard Singapore

For 5-star:

Looking for more accommodations? See Traveloka’s last minute hotel deals on luxury hotels.

Four-Star Hotels Nearby:

  • Hotel Jen Orchardgateway Singapore by Shangri-La
  • York Hotel
  • Holiday Inn Singapore Orchard City Centre

For 4-star:

Looking for more accommodations? See Traveloka’s last minute hotel deals on four-star hotels.

Three-Star Hotels Nearby:

  • Hotel Boss
  • Fragrance Hotel - Rose
  • YMCA at One Orchard

For 3-star:

Looking for more accommodations? See Traveloka’s last minute hotel deals on three-star hotels.

Hotel availability and room booking

Ready to book your stay at The Craven Hotel? Checking hotel availability and making room reservations is easy with Traveloka. Traveloka offers a seamless booking experience, ensuring you find the best deals and secure your room with ease.

Book your stay at The Craven Hotel through Traveloka today and enjoy a hassle-free experience. Find the perfect room and start planning your trip now!

All facilities in The Craven Hotel

Others The Craven Hotel
Others

Hotel Services

  • Luggage storage
  • Multilingual staff
  • 24-hour Receptionist
  • Tours
  • Concierge

Public Facilities

  • Others
  • Smoke-free area
  • Safety deposit box

Connectivity

  • Free WiFi

General

  • Reception hall

Accommodation Policy & General Information in The Craven Hotel

Important Note
Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!
  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
  • This property accepts major credit cards, debit cards, and cash
  • Noise-free guestrooms cannot be guaranteed
  • Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
  • Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

This property offers transfers from the train station. Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.

Hotel only accepts guests with minimum age of 17

Check-in/Check-out Time

Check-in:
15:00 - 00:00
Check-out:
Before 10:00
Hotel policy is not yet available.

General Information

Popular Facilities
24-Hour Front Desk, WiFi
Check-In / Check-Out Time
From 15:00 - 00:00 - to 10:00
Available rooms at The Craven Hotel
39
Number of floors in The Craven Hotel
4
Another facilities in The Craven Hotel
Luggage storage, Multilingual staff, 24-hour Receptionist, Tours, Concierge

Frequently asked question in The Craven Hotel

What are available facilities at The Craven Hotel?
There are top facilites at The Craven Hotel such as 24-Hour Front Desk, WiFi. (some may require extra charges)
What Time is Check In & Check Out at The Craven Hotel?
Check-in time at The Craven Hotel is staring from 15:00 - 00:00 while the latest check-out time is at before Before 10:00. If you need a hotel early check-in or late check-out, you can submit a special request during your booking. Important: Special requests for flexible check-in or check-out times are subject to availability and cannot be guaranteed. If having an early check-in or late check-out is important for your travel plans, please review the cancellation policy before confirming your reservation.
What is The Star Hotel Classification of The Craven Hotel?
The Craven Hotel is officially classified as a 3.0-star hotel. This star hotel classification indicates the standard of facilities and services provided to guests.
How many floors does The Craven Hotel have?
The Craven Hotel has 4 floors.
How many rooms are available at The Craven Hotel?
The Craven Hotel has 39 rooms in total.
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More Reviews from Other Guests in The Craven Hotel

5.0
Fair
From 471 reviews
Cleanliness

5.8

Room Comfort

4.6

Location

8.0

Service and Facilites

6.2

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Most Relevant
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Traveler Reviews The Craven Hotel

Number of reviews per page
20
40
Top reviews
Darren
icon-Business and Leisure
Business and Leisure
4.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Paid £70 for a double bed. You would think with a double bed that the room would be a reasonable size. It was a single room and you couldn't swing a cat. It had a private bathroom, again not big enough. The room was very worn, marks on the wall. Bed was okay but overall I would not stay here again.
Bethe
icon-Leisure
Leisure
6.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

If I were 20 years old again and traveling with friends, this hotel would have been fine. The rooms were extremely small and I couldn't even turn around in the shower. Young people wouldn't mind; I did.
Valerie
icon-Friends and Family
Friends and Family
4.0
/10
Reviewed 17 week(s) ago

Hotels.com verified review

The room was not cleaned properly- there is drink bottles and cups and trash under the bed and behind the headboard. Hot water takes 5 min to start, no floor towel for the bathroom so you come out of the shower to wet tiles, heating cranked up to maximum so we had to have the window open all night as you can't reach the gauge to close the radiator behind headboard, mattresses way too soft to sleep on so you just sink in, poor quality pillow and carpet looked like it hasn't been vacuumed in a while. No glass provided so you have to either buy water or drink from your hand over the sink, shower too small and hight not adjustable, no hairdryer, only small pouch shampoo provided. Will never stay there again. For the price they didn't even provide essential.
Read More
Omiea
icon-Business and Leisure
Business and Leisure
4.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Smiley, small dirty towel never changed for 3 days, unhelpful staff, broken tv, broken shower, room never cleaned for 3 days,..
Sarah
2.0
/10
Reviewed 19 week(s) ago

Hotels.com verified review

Filthy, cold, bedding and towels smelled of damp. One one, very thin (and smelly) pillow. The dust falling out of the extractor fan in the bathroom when in use left a cover of thick grey particles over the sink and toilet. Only one towel and no bath mat (floor got wet from the shower, so was slippery) small sachet of shower gel was all that was provided. Absolutely no care taken of the room.
Read More
STEPHEN
icon-Business
Business
4.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

TV didn’t work. Room smelled of sewage.
Kirsty
4.0
/10
Reviewed 20 week(s) ago

Hotels.com verified review

The room was dirty the bathroom hadn’t been cleaned still had toiletries from the last guest in the shower, bedding had a big stain on it Receptionist was nice though. The telly and lamps didn’t work
Charlotte
icon-Business
Business
2.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

Checked-in to the room and it was dirty. Was moved to another room which was also dirty. The night person didn't seem to care or understand. I have photos (over 20 in total) and I am going to complain to the hotel. Absolutely shouldn't have stayed there it was that dirty but didn't have a choice as was in the area for work.
Nathan
icon-Business
Business
4.0
/10
Reviewed 21 week(s) ago

Hotels.com verified review

Hotel was a dive, damp everywhere, no power sockets near the bed, bed was like sleeping on neat springs, the shower leaked everywhere and doesn’t drain it turned into a bath
Sasha
icon-Leisure with Friends
Leisure with Friends
6.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

very small, but friendly staff and good location
Anneli
6.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

The room was coean but some hairs in the bedding. The bathroom was clean but small and the shelf was falling off the wall. Hairdryer didnt work, but they provided another one. Had a kettle but no cup. They let me have one at reception.
Nancy
icon-Leisure with Partner
Leisure with Partner
4.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

The rooms are super small and the bed is awful sinking in the middle definitely needs to be change ASAP !!! we asked to be transferred to another room coz of the bed situation the one we got was not that good either , the bathroom is so small u can barely do anything inside , toilet seat was broken and the WiFi hardly works . We even had to pay additional to get in just an hour early . Staff not as friendly . The only plus I must say was the location ! Close to everything .
Read More
Jessy
4.0
/10
Reviewed 22 week(s) ago

Hotels.com verified review

The receptionist was really nice but the rooms are very small and mouldy. The beds are weak and there were stains on the walls and ceilings.
Helen
6.0
/10
Reviewed 22 week(s) ago

Expedia Group verified review

Staff were lovely and friendly, we even got a room upgrade which was super kind.
atsushi
4.0
/10
Reviewed 22 week(s) ago

Hotels.com verified review

Nothing to like about. Just cheap. Premier Inn was right beside Paddington for almost same price.
Kyuwan
icon-Business
Business
2.0
/10
Reviewed 22 week(s) ago

Expedia Group verified review

Nothing met the requirements stated. Not even the soundproof. Horrible cleanliness and horrible service. They did not cope with feedback from other customers as well.
Glenn
2.0
/10
Reviewed 22 week(s) ago

Hotels.com verified review

Lots Of Problems , I asked about Leaving suitcases they said I had To Book which was going to Cost £25, This is Ridiculous Most Hotels will look after Luggage with No Extra Charge , The Room itself was shocking it was Supposed to be Delux -It was Nothing More than a Dingy Bedsit , No Tea making Facilities , No Remote Control for TV , bathroom was So Small You Couldnt use the Toilet without Hitting the Sink , There was a Heater Pump outside the Bedroom Window Making Sleep Imposssible , It Felt Like some of the Floor Boards were broken as they moved when walked on , This Hotel Needs Inspecting
Read More
angiolina
2.0
/10
Reviewed 22 week(s) ago

Hotels.com verified review

I booked a "deluxe double" room, which was smaller than the interior of a minibus. The paintwork on the walls was falling off, mould in the bathroom. The springs in the mattress could be felt just by touch, never mind sitting or laying on the bed. The room was not soundproof, traffic, pedestrians and birds could be heard out of the window and the blind was non adjustable, so no natural light was let into the room. No towels, soap, toiletries, kettle, cups, tea coffee etc were in the room, although towels were available if we asked nicely at reception. There was a fridge, although we didnt use it. A very small wardrobe, big enough for 3 coats and a couple of pairs of footwear, but you had to climb over the bed to get to one side of the bed, as the wardrobe obscured the access to that part of the room. The "ensuite" was small, 2ft wide by 6ft long, you needed to pivot to sit on the toilet seat. No mention on the website of a cost to use the luggage room, £12 for 2 cases, the receptionist demanded to see our phone for booking receipt. A receipt that was sent to a temporary email address. It claimed we had until 3pm the following day to leave our luggage, yet the following day, we encountered a problem as the same receptionist refused to allow our luggage back into the room, saying our booking was for "one day only". A story which changed twice, from 1 day, to 24hrs, to the day you checked in only. A very poor experience and i would discourage anyone from using this hotel.
Read More
David
icon-Business
Business
4.0
/10
Reviewed 23 week(s) ago

Hotels.com verified review

I got 'upgraded' from a single room, to a double. No kettle, tea/coffee supplies or hairdryer despite the room supposedly having these when booking. Window propped open by a block and wouldn't shut properly, so quite noisy.
Brandi
icon-Leisure Family
Leisure Family
2.0
/10
Reviewed 23 week(s) ago

Expedia Group verified review

This hotel is NOT as advertised. The pictures are not of the same hotel. FALSE ADVERTSISING - and expedia refuses to refund me. The rooms are tiny, and the bathrooms are even smaller. The carpets are stained and burnt, Very Old stained mattresses, no cover on them what so ever, TV is tiny, window coverings don't open, window won't stay open, no toiletries, no kettle, no coffee, you can't fit a normal sized person in the bathroom, Yet this fact it NOT mentioned anywhere, its stained and gross too. The only good thing about this property is the location. Google reviews are very different from expedia reviews, a lot of bed bug complaints too. Do not stay here
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Number of reviews per page
20
40

Ready to make up your mind?

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Others 4 The Craven Hotel

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
5.0
Fair
From 471 reviews
Cleanliness

5.8

Room Comfort

4.6

Location

8.0

Service and Facilites

6.2

Sort by
Most Relevant
Preferences
See All

Traveler Reviews The Craven Hotel

Number of reviews per page
20
40
Top reviews
Darren
icon-Business and Leisure
Business and Leisure
4.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Paid £70 for a double bed. You would think with a double bed that the room would be a reasonable size. It was a single room and you couldn't swing a cat. It had a private bathroom, again not big enough. The room was very worn, marks on the wall. Bed was okay but overall I would not stay here again.
Bethe
icon-Leisure
Leisure
6.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

If I were 20 years old again and traveling with friends, this hotel would have been fine. The rooms were extremely small and I couldn't even turn around in the shower. Young people wouldn't mind; I did.
Valerie
icon-Friends and Family
Friends and Family
4.0
/10
Reviewed 17 week(s) ago

Hotels.com verified review

The room was not cleaned properly- there is drink bottles and cups and trash under the bed and behind the headboard. Hot water takes 5 min to start, no floor towel for the bathroom so you come out of the shower to wet tiles, heating cranked up to maximum so we had to have the window open all night as you can't reach the gauge to close the radiator behind headboard, mattresses way too soft to sleep on so you just sink in, poor quality pillow and carpet looked like it hasn't been vacuumed in a while. No glass provided so you have to either buy water or drink from your hand over the sink, shower too small and hight not adjustable, no hairdryer, only small pouch shampoo provided. Will never stay there again. For the price they didn't even provide essential.
Read More
Omiea
icon-Business and Leisure
Business and Leisure
4.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Smiley, small dirty towel never changed for 3 days, unhelpful staff, broken tv, broken shower, room never cleaned for 3 days,..
Sarah
2.0
/10
Reviewed 19 week(s) ago

Hotels.com verified review

Filthy, cold, bedding and towels smelled of damp. One one, very thin (and smelly) pillow. The dust falling out of the extractor fan in the bathroom when in use left a cover of thick grey particles over the sink and toilet. Only one towel and no bath mat (floor got wet from the shower, so was slippery) small sachet of shower gel was all that was provided. Absolutely no care taken of the room.
Read More
STEPHEN
icon-Business
Business
4.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

TV didn’t work. Room smelled of sewage.
Kirsty
4.0
/10
Reviewed 20 week(s) ago

Hotels.com verified review

The room was dirty the bathroom hadn’t been cleaned still had toiletries from the last guest in the shower, bedding had a big stain on it Receptionist was nice though. The telly and lamps didn’t work
Charlotte
icon-Business
Business
2.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

Checked-in to the room and it was dirty. Was moved to another room which was also dirty. The night person didn't seem to care or understand. I have photos (over 20 in total) and I am going to complain to the hotel. Absolutely shouldn't have stayed there it was that dirty but didn't have a choice as was in the area for work.
Nathan
icon-Business
Business
4.0
/10
Reviewed 21 week(s) ago

Hotels.com verified review

Hotel was a dive, damp everywhere, no power sockets near the bed, bed was like sleeping on neat springs, the shower leaked everywhere and doesn’t drain it turned into a bath
Sasha
icon-Leisure with Friends
Leisure with Friends
6.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

very small, but friendly staff and good location
Anneli
6.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

The room was coean but some hairs in the bedding. The bathroom was clean but small and the shelf was falling off the wall. Hairdryer didnt work, but they provided another one. Had a kettle but no cup. They let me have one at reception.
Nancy
icon-Leisure with Partner
Leisure with Partner
4.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

The rooms are super small and the bed is awful sinking in the middle definitely needs to be change ASAP !!! we asked to be transferred to another room coz of the bed situation the one we got was not that good either , the bathroom is so small u can barely do anything inside , toilet seat was broken and the WiFi hardly works . We even had to pay additional to get in just an hour early . Staff not as friendly . The only plus I must say was the location ! Close to everything .
Read More
Jessy
4.0
/10
Reviewed 22 week(s) ago

Hotels.com verified review

The receptionist was really nice but the rooms are very small and mouldy. The beds are weak and there were stains on the walls and ceilings.
Helen
6.0
/10
Reviewed 22 week(s) ago

Expedia Group verified review

Staff were lovely and friendly, we even got a room upgrade which was super kind.
atsushi
4.0
/10
Reviewed 22 week(s) ago

Hotels.com verified review

Nothing to like about. Just cheap. Premier Inn was right beside Paddington for almost same price.
Kyuwan
icon-Business
Business
2.0
/10
Reviewed 22 week(s) ago

Expedia Group verified review

Nothing met the requirements stated. Not even the soundproof. Horrible cleanliness and horrible service. They did not cope with feedback from other customers as well.
Glenn
2.0
/10
Reviewed 22 week(s) ago

Hotels.com verified review

Lots Of Problems , I asked about Leaving suitcases they said I had To Book which was going to Cost £25, This is Ridiculous Most Hotels will look after Luggage with No Extra Charge , The Room itself was shocking it was Supposed to be Delux -It was Nothing More than a Dingy Bedsit , No Tea making Facilities , No Remote Control for TV , bathroom was So Small You Couldnt use the Toilet without Hitting the Sink , There was a Heater Pump outside the Bedroom Window Making Sleep Imposssible , It Felt Like some of the Floor Boards were broken as they moved when walked on , This Hotel Needs Inspecting
Read More
angiolina
2.0
/10
Reviewed 22 week(s) ago

Hotels.com verified review

I booked a "deluxe double" room, which was smaller than the interior of a minibus. The paintwork on the walls was falling off, mould in the bathroom. The springs in the mattress could be felt just by touch, never mind sitting or laying on the bed. The room was not soundproof, traffic, pedestrians and birds could be heard out of the window and the blind was non adjustable, so no natural light was let into the room. No towels, soap, toiletries, kettle, cups, tea coffee etc were in the room, although towels were available if we asked nicely at reception. There was a fridge, although we didnt use it. A very small wardrobe, big enough for 3 coats and a couple of pairs of footwear, but you had to climb over the bed to get to one side of the bed, as the wardrobe obscured the access to that part of the room. The "ensuite" was small, 2ft wide by 6ft long, you needed to pivot to sit on the toilet seat. No mention on the website of a cost to use the luggage room, £12 for 2 cases, the receptionist demanded to see our phone for booking receipt. A receipt that was sent to a temporary email address. It claimed we had until 3pm the following day to leave our luggage, yet the following day, we encountered a problem as the same receptionist refused to allow our luggage back into the room, saying our booking was for "one day only". A story which changed twice, from 1 day, to 24hrs, to the day you checked in only. A very poor experience and i would discourage anyone from using this hotel.
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David
icon-Business
Business
4.0
/10
Reviewed 23 week(s) ago

Hotels.com verified review

I got 'upgraded' from a single room, to a double. No kettle, tea/coffee supplies or hairdryer despite the room supposedly having these when booking. Window propped open by a block and wouldn't shut properly, so quite noisy.
Brandi
icon-Leisure Family
Leisure Family
2.0
/10
Reviewed 23 week(s) ago

Expedia Group verified review

This hotel is NOT as advertised. The pictures are not of the same hotel. FALSE ADVERTSISING - and expedia refuses to refund me. The rooms are tiny, and the bathrooms are even smaller. The carpets are stained and burnt, Very Old stained mattresses, no cover on them what so ever, TV is tiny, window coverings don't open, window won't stay open, no toiletries, no kettle, no coffee, you can't fit a normal sized person in the bathroom, Yet this fact it NOT mentioned anywhere, its stained and gross too. The only good thing about this property is the location. Google reviews are very different from expedia reviews, a lot of bed bug complaints too. Do not stay here
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