The Craven Hotel

Paid £70 for a double bed. You would think with a double bed that the room would be a reasonable size. It was a single room and you couldn't swing a cat. It had a private bathroom, again not big enough. The room was very worn, marks on the wall. Bed was okay but overall I would not stay here again.

If I were 20 years old again and traveling with friends, this hotel would have been fine. The rooms were extremely small and I couldn't even turn around in the shower. Young people wouldn't mind; I did.

The room was not cleaned properly- there is drink bottles and cups and trash under the bed and behind the headboard. Hot water takes 5 min to start, no floor towel for the bathroom so you come out of the shower to wet tiles, heating cranked up to maximum so we had to have the window open all night as you can't reach the gauge to close the radiator behind headboard, mattresses way too soft to sleep on so you just sink in, poor quality pillow and carpet looked like it hasn't been vacuumed in a while. No glass provided so you have to either buy water or drink from your hand over the sink, shower too small and hight not adjustable, no hairdryer, only small pouch shampoo provided. Will never stay there again. For the price they didn't even provide essential.

Smiley, small dirty towel never changed for 3 days, unhelpful staff, broken tv, broken shower, room never cleaned for 3 days,..

Filthy, cold, bedding and towels smelled of damp. One one, very thin (and smelly) pillow. The dust falling out of the extractor fan in the bathroom when in use left a cover of thick grey particles over the sink and toilet. Only one towel and no bath mat (floor got wet from the shower, so was slippery) small sachet of shower gel was all that was provided. Absolutely no care taken of the room.

TV didn’t work. Room smelled of sewage.

The room was dirty the bathroom hadn’t been cleaned still had toiletries from the last guest in the shower, bedding had a big stain on it Receptionist was nice though. The telly and lamps didn’t work

Checked-in to the room and it was dirty. Was moved to another room which was also dirty. The night person didn't seem to care or understand. I have photos (over 20 in total) and I am going to complain to the hotel. Absolutely shouldn't have stayed there it was that dirty but didn't have a choice as was in the area for work.

Hotel was a dive, damp everywhere, no power sockets near the bed, bed was like sleeping on neat springs, the shower leaked everywhere and doesn’t drain it turned into a bath

very small, but friendly staff and good location

The room was coean but some hairs in the bedding. The bathroom was clean but small and the shelf was falling off the wall. Hairdryer didnt work, but they provided another one. Had a kettle but no cup. They let me have one at reception.

The rooms are super small and the bed is awful sinking in the middle definitely needs to be change ASAP !!! we asked to be transferred to another room coz of the bed situation the one we got was not that good either , the bathroom is so small u can barely do anything inside , toilet seat was broken and the WiFi hardly works . We even had to pay additional to get in just an hour early . Staff not as friendly . The only plus I must say was the location ! Close to everything .

The receptionist was really nice but the rooms are very small and mouldy. The beds are weak and there were stains on the walls and ceilings.

Staff were lovely and friendly, we even got a room upgrade which was super kind.

Nothing to like about. Just cheap. Premier Inn was right beside Paddington for almost same price.

Nothing met the requirements stated. Not even the soundproof. Horrible cleanliness and horrible service. They did not cope with feedback from other customers as well.

Lots Of Problems , I asked about Leaving suitcases they said I had To Book which was going to Cost £25, This is Ridiculous Most Hotels will look after Luggage with No Extra Charge , The Room itself was shocking it was Supposed to be Delux -It was Nothing More than a Dingy Bedsit , No Tea making Facilities , No Remote Control for TV , bathroom was So Small You Couldnt use the Toilet without Hitting the Sink , There was a Heater Pump outside the Bedroom Window Making Sleep Imposssible , It Felt Like some of the Floor Boards were broken as they moved when walked on , This Hotel Needs Inspecting

I booked a "deluxe double" room, which was smaller than the interior of a minibus. The paintwork on the walls was falling off, mould in the bathroom. The springs in the mattress could be felt just by touch, never mind sitting or laying on the bed. The room was not soundproof, traffic, pedestrians and birds could be heard out of the window and the blind was non adjustable, so no natural light was let into the room. No towels, soap, toiletries, kettle, cups, tea coffee etc were in the room, although towels were available if we asked nicely at reception. There was a fridge, although we didnt use it. A very small wardrobe, big enough for 3 coats and a couple of pairs of footwear, but you had to climb over the bed to get to one side of the bed, as the wardrobe obscured the access to that part of the room. The "ensuite" was small, 2ft wide by 6ft long, you needed to pivot to sit on the toilet seat. No mention on the website of a cost to use the luggage room, £12 for 2 cases, the receptionist demanded to see our phone for booking receipt. A receipt that was sent to a temporary email address. It claimed we had until 3pm the following day to leave our luggage, yet the following day, we encountered a problem as the same receptionist refused to allow our luggage back into the room, saying our booking was for "one day only". A story which changed twice, from 1 day, to 24hrs, to the day you checked in only. A very poor experience and i would discourage anyone from using this hotel.

I got 'upgraded' from a single room, to a double. No kettle, tea/coffee supplies or hairdryer despite the room supposedly having these when booking. Window propped open by a block and wouldn't shut properly, so quite noisy.

This hotel is NOT as advertised. The pictures are not of the same hotel. FALSE ADVERTSISING - and expedia refuses to refund me. The rooms are tiny, and the bathrooms are even smaller. The carpets are stained and burnt, Very Old stained mattresses, no cover on them what so ever, TV is tiny, window coverings don't open, window won't stay open, no toiletries, no kettle, no coffee, you can't fit a normal sized person in the bathroom, Yet this fact it NOT mentioned anywhere, its stained and gross too. The only good thing about this property is the location. Google reviews are very different from expedia reviews, a lot of bed bug complaints too. Do not stay here