瓦伦之家

From the moment I walked in I was greeted by a friendly, welcoming smile and that continued throughout my stay. Dinner was lovely and as soon as my drink was empty someone was in hand to get me another one. My room was clean and comfortable. Enjoyed my stay!

We didn't dine here but the menu looked good. The bar had a great selection and the drinks were good. There is a bus stop at the end of the street so easy to get around. We loved our room. It was very spacious. If you have troubles with stairs be sure to ask for a ground floor room as there isn't an elevator. One of the reasons we booked here is because it said there was a pool, but the pool wasn't open and the staff was clueless about it. Kept saying maybe tomorrow.

Breakfast cold and poor selection. Looked like it had been left out too long. Poorly organised layout. No

Not what we expected. We thought we were to stay in a real castle. Tired. Staff a bit fawlty towers. Dinner was awful and they “lost” our reservation for 30 people. Rooms ok but bathroom very small and unpractical. Low water pressure in the shower. Nowhere to hang you towels. Will not go back.

I was in room 17 it had a view of the roof and the bins storage area.

This Hotel was sild to this new company in 2020, bdfore then it won several awards, snd since won nothing for a good reason. Checked into our accessable friendly rokm which was up a large grand staircase, down a few strps then up a few wigh only q rokm further away. The rok. Initially looked nice until you notice the sink was full of facual hair ghe the previous occupant, the shower was dirty, the bed sheets gad dirty narks on(atleast 6)the kettle you'd not touch unless you've had all your jabs! The so called leisure facilities were not open, upon asking several staff ghe reasons were all different. Upon checkout i was then asked why i was in that particular room instead if an accessible one, to which she was as baffled as i was because so said all of those type of rooms were empty. Breakfast was reasonable, very cheap ingredients, 1 sausage, 1 tiny piece of very crispy inedible bacon. Staff apart from the receptionist on checkout were either rude or uninterested. Shuch a shame as the building itself could be beautiful again. Location is good, with easy access into London from Norbiton into Waterloo My advice is to find another Hotel as ghus will keep going down hill I'm afraid and wouldn't want anyone else to fall for the beautiful building over service

Amazing building but the grounds and house all need a lot of work. Room was tied and had mould in the shower. Floors weren’t cleaned/hoovered. Door to the cottage was constantly open. Front door to the room had no drop seal on the door and windows were all really shabby condition. Breakfast room was so hot, food was nice but no oat milk for coffee. Not worth the cost of the nights stay.

Limited selection on display but good that you can order omelettes etc

Pas assez de choix de sucré

Staff on reception and in the bar area were very attentive. Room was spacious and clean.

Comfortable room and good breakfast

Courteous staff

All the staff were fantastic. Couldn’t have been more helpful. Even to the point I didn’t once pick up my wine bottle. Everytime the glass was nearly empty someone appeared and topped it up. It’s the little things that’s make it special.

A very average 2 star hotel in my opinion. Staff were friendly. Bedroom was clean and comfortable, but very outdated. The hotel could definitely do with a spruce up, very outdated and in need of some tlc. Breakfast was okay, very bland. We did use the pool which was a little worse of ware and didn’t look very clean. I personally wouldn’t stay here again.

Great room, clean and spacious. Helpful front desk. All around wonderful time

The staff was AMAZING!!! I highly recommend it!

Unfortunately it didn’t live up to expectations. The photos looked very special but all in all it was a bit underwhelming. The garden needs a lot of upkeep and the room (38) was small and not very well furnished. The AC was confusing so a little note to how to set it wouldn’t go a miss. The kettle and coffee machine are tucked away under a shelf, when the kettle is boiling the hot steam is dangerously close to the rest of the items. I don’t believe the fridge was very cold but to be fair we didn’t need to use it. The staff were pleasant but we were shown to a table in the bar area at breakfast, no one attended to us until we advised breakfast was served in a room around the corner. The dinner menu was limited and I felt the food wasn’t of great quality or value. Adding a Pea Shoot to a dish doesn’t make it gourmet! With a bit of TLC and some investment I’m sure it could be amazing. I don’t think we are likely to stay again I’m afraid

Our second visit to Warren House and very enjoyable. We were in a standard room this time which was comfortable but bathroom was quite small and the shower is over a bath so less roomy and easy to use than a walk-in shower. The location is very picturesque and you feel as if you’re in the middle of a country estate. The staff are extremely friendly and helpful. A special thank you to Gabriella on reception who is always very welcoming and accommodating. We will be back again Im sure

Great staff

Excellent stay. Friendly staff. Highly recommend