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예쁜정원에 예쁜건물이 너무 아름다운곳이 었어요 특히 직원분들이 너무너무 친절해서 6일동안 묵으면서 정들었어요~ 다음에 기회되면 또 가보고싶어요~!!

좋은 점: 훌륭한 주변 환경 정원, 깨끗한 침실과 욕실 그리고 친절한 크루들. 그리고 쉽게 만나기 어려운 넓은 마당의 주차장. 차로 이동하기에 유리한 히드로 공항 접근성 영국 귀족의 하루를 체험한 느낌입니다. 아쉬운 점: 상대적인 것인 데, 런던에서 비슷한 시기에 묶었던 전문 호텔 체인 브랜드인 하얏트나 힐튼에 비해서 조식의 전반적인 품질은 다소 아쉽네요.

Comfortable, cozy

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영국을 느낄수 있는 고풍스런 느낌

Very Good except accessibility. traffic accessiblity is poor.

The room was spotless and the bed and pillows of a good standard. The bathroom was beautifuly fitted and food excellent with a free bottle of wine .

All goo

Excellent staff especially in the restaurant during dinner service and during breakfast service. Warm comfy room.

Great room and a nice upgrade. Lovely service highly recommend

This hotel is wonderful. We stayed for our wedding anniversary and it was exceptional. The room was beautifully decorated and had excellent amenities. The hotel is beautiful, it’s well maintained and in the process of sone restoration which was so discrete you couldn’t even hear it. The dining room is lovely, the menu is not extensive but everything is done well which more than makes up for it. The bar is also fantastic and the signature cocktails are all worth a try! Breakfast is extensive, beautifully presented and freshly cooked to order. The range is fantastic for the price. Do also visit Richmond Park as it is stunning. Every member of staff was polite, helpful and friendly. They really are an asset to the business. Thank you for such an incredible stay.

Very helpful and friendly staff. Great value stay.

Yes, the staff were excellent and we thoroughly enjoyed our stay

Staff couldn't do enough for us. Loved it .

The room was clean and comfortable, the staff were friendly and attentive throughout, and the amenities were well-maintained and thoughtfully provided. Overall, everything was well organised and contributed to a very pleasant and relaxing experience.

Great room and friendliness of the staff. We enjoyed a swim in the pool which was lovely and warm. I was disappointed by the food. Our fondue vegetables were overcooked and soggy, which you shouldn't expect for the price. And the selection wasn't very good. We also agreed that the disabled toilet which was the one nearest to the bar was not of a good standard and a bit grotty. Unsightly elements such as the large pedal bin for paper towels and general condition of woodwork and fittings.

From the moment I walked in I was greeted by a friendly, welcoming smile and that continued throughout my stay. Dinner was lovely and as soon as my drink was empty someone was in hand to get me another one. My room was clean and comfortable. Enjoyed my stay!

We didn't dine here but the menu looked good. The bar had a great selection and the drinks were good. There is a bus stop at the end of the street so easy to get around. We loved our room. It was very spacious. If you have troubles with stairs be sure to ask for a ground floor room as there isn't an elevator. One of the reasons we booked here is because it said there was a pool, but the pool wasn't open and the staff was clueless about it. Kept saying maybe tomorrow.

Breakfast cold and poor selection. Looked like it had been left out too long. Poorly organised layout. No

Not what we expected. We thought we were to stay in a real castle. Tired. Staff a bit fawlty towers. Dinner was awful and they “lost” our reservation for 30 people. Rooms ok but bathroom very small and unpractical. Low water pressure in the shower. Nowhere to hang you towels. Will not go back.