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예쁜정원에 예쁜건물이 너무 아름다운곳이 었어요 특히 직원분들이 너무너무 친절해서 6일동안 묵으면서 정들었어요~ 다음에 기회되면 또 가보고싶어요~!!

좋은 점: 훌륭한 주변 환경 정원, 깨끗한 침실과 욕실 그리고 친절한 크루들. 그리고 쉽게 만나기 어려운 넓은 마당의 주차장. 차로 이동하기에 유리한 히드로 공항 접근성 영국 귀족의 하루를 체험한 느낌입니다. 아쉬운 점: 상대적인 것인 데, 런던에서 비슷한 시기에 묶었던 전문 호텔 체인 브랜드인 하얏트나 힐튼에 비해서 조식의 전반적인 품질은 다소 아쉽네요.

Comfortable, cozy

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영국을 느낄수 있는 고풍스런 느낌

Very Good except accessibility. traffic accessiblity is poor.

From the moment I walked in I was greeted by a friendly, welcoming smile and that continued throughout my stay. Dinner was lovely and as soon as my drink was empty someone was in hand to get me another one. My room was clean and comfortable. Enjoyed my stay!

We didn't dine here but the menu looked good. The bar had a great selection and the drinks were good. There is a bus stop at the end of the street so easy to get around. We loved our room. It was very spacious. If you have troubles with stairs be sure to ask for a ground floor room as there isn't an elevator. One of the reasons we booked here is because it said there was a pool, but the pool wasn't open and the staff was clueless about it. Kept saying maybe tomorrow.

Breakfast cold and poor selection. Looked like it had been left out too long. Poorly organised layout. No

Not what we expected. We thought we were to stay in a real castle. Tired. Staff a bit fawlty towers. Dinner was awful and they “lost” our reservation for 30 people. Rooms ok but bathroom very small and unpractical. Low water pressure in the shower. Nowhere to hang you towels. Will not go back.

I was in room 17 it had a view of the roof and the bins storage area.

This Hotel was sild to this new company in 2020, bdfore then it won several awards, snd since won nothing for a good reason. Checked into our accessable friendly rokm which was up a large grand staircase, down a few strps then up a few wigh only q rokm further away. The rok. Initially looked nice until you notice the sink was full of facual hair ghe the previous occupant, the shower was dirty, the bed sheets gad dirty narks on(atleast 6)the kettle you'd not touch unless you've had all your jabs! The so called leisure facilities were not open, upon asking several staff ghe reasons were all different. Upon checkout i was then asked why i was in that particular room instead if an accessible one, to which she was as baffled as i was because so said all of those type of rooms were empty. Breakfast was reasonable, very cheap ingredients, 1 sausage, 1 tiny piece of very crispy inedible bacon. Staff apart from the receptionist on checkout were either rude or uninterested. Shuch a shame as the building itself could be beautiful again. Location is good, with easy access into London from Norbiton into Waterloo My advice is to find another Hotel as ghus will keep going down hill I'm afraid and wouldn't want anyone else to fall for the beautiful building over service

Amazing building but the grounds and house all need a lot of work. Room was tied and had mould in the shower. Floors weren’t cleaned/hoovered. Door to the cottage was constantly open. Front door to the room had no drop seal on the door and windows were all really shabby condition. Breakfast room was so hot, food was nice but no oat milk for coffee. Not worth the cost of the nights stay.

Limited selection on display but good that you can order omelettes etc

Pas assez de choix de sucré

Staff on reception and in the bar area were very attentive. Room was spacious and clean.

Comfortable room and good breakfast

Courteous staff

All the staff were fantastic. Couldn’t have been more helpful. Even to the point I didn’t once pick up my wine bottle. Everytime the glass was nearly empty someone appeared and topped it up. It’s the little things that’s make it special.

A very average 2 star hotel in my opinion. Staff were friendly. Bedroom was clean and comfortable, but very outdated. The hotel could definitely do with a spruce up, very outdated and in need of some tlc. Breakfast was okay, very bland. We did use the pool which was a little worse of ware and didn’t look very clean. I personally wouldn’t stay here again.