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예쁜정원에 예쁜건물이 너무 아름다운곳이 었어요 특히 직원분들이 너무너무 친절해서 6일동안 묵으면서 정들었어요~ 다음에 기회되면 또 가보고싶어요~!!

좋은 점: 훌륭한 주변 환경 정원, 깨끗한 침실과 욕실 그리고 친절한 크루들. 그리고 쉽게 만나기 어려운 넓은 마당의 주차장. 차로 이동하기에 유리한 히드로 공항 접근성 영국 귀족의 하루를 체험한 느낌입니다. 아쉬운 점: 상대적인 것인 데, 런던에서 비슷한 시기에 묶었던 전문 호텔 체인 브랜드인 하얏트나 힐튼에 비해서 조식의 전반적인 품질은 다소 아쉽네요.

Comfortable, cozy

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Very Good except accessibility. traffic accessiblity is poor.

The staff were very friendly and helpful. The hotel was beautiful and the breakfast was just what we needed.

The staff were very welcoming. The pool was very cloudy which was a bit concerning. The shower was blocked which caused it to flood the bathroom. We asked for it to be fixed, but the soaked towels were not replaced which was a little disappointing. The restaurant menu was not quite what we expected and we found it a bit limited, but our food was tasty and very nicely cooked and presented. Breakfast was good, the eggs to order and fresh orange juice were a highlight.

A.unique atmosphere and setting. Great staff who were super friendly. Loved being so close to the Royal Park. Will be back!

staff amazing. rooms clean. parking safe. location quiet. breakfast good but some slightly disappointing elements - stale hash browns and croissants - rest all beautifully cooked.

Our triple adult room had no hot water. Reported to reception, promised 2 doubles but that night only given one, so one of our party had to stay in room with no hot water. Asked to speak to manager next day who moved us to an apartment for our last night with hot water.,

Comfortable, super clean room. Friendly staff. Relaxing vibe in bar area. Plenty of free parking. Great location near Richmond Park. I’m not sure if the hotel have bikes to hire but if they did, a ride in the park and along the Thames would be nice.

Lovely hotel nestled in a very quiet location right next to Richmond Park, with easy access to Isabella plantation. We really enjoyed our stay here, very friendly staff, excellent breakfast, comfortable rooms in good condition with recently renovated bathrooms. Only small comment is regarding the poolside changing rooms which are really in need or renovating.

Perfect place to visit London about 20 min walk to station . Property so lovely food and drink amazing with quiet pool although people say cold was 27 degrees which is the norm as I am a regular swimmer. Staff were so helpful and our room was perfect

We arrived and had an excellent check in experience. The room was nice and spotlessly clean. It’s really close to Richmond Park where we had a lovely walk and spotted some dear. The only slight negative was despite the aircon being on lowest setting the room was quite room. Other wise a perfect stay

Beautiful location - spotted a fox and a badger on the drive up the private road to the hotel. The room itself was very small. The aircon vent in the ceiling had lots of dust and debris dangling from it The phone in the

Loveliest staff, very helpful, amazing food, beautiful rooms, gorgeous property

Don’t stay here. This property is definitely not 4 star. Three star at best. From the outside it looks very much the country house hotel and promises so much that it just doesn’t deliver. Once through the entrance doors that feel good from the outside evaporates. It cries out for refurbishing; is tired and run down with worn out stained carpets and poor decor. The gym and pool changing areas were worse than municipal baths and the pool itself rather drab. We felt it safer for our health not to use it. The bar and restaurant were uninspiring and not somewhere you’d wish to spend much time. The restaurant menu had limited choices of a couple of Indian main courses or basic pub fayre. The food was bland but at least palatable. Breakfast was not worth the extra charge. The only fresh fruit was watermelon and pineapple or the oranges being used to make juice. Cold and hot buffet choices were limited and some of the food looked like it had been there for days. Our room on the first floor was on the route to the pool and gym. The corridor had an overpowering smell of chlorine which thankfully at least didn’t invade the bedroom. The room was small and although the decor was okay the wardrobe and cupboard doors looked about 50 years old and tatty. Tv was limited to freeview with no internet options or ability to cast. Shower was not hot only warm. Complained but nothing done about it. Suspect thermostat was turned down to save money. Staff at least were pleasant if not very helpful.

Amazing quite location with nature all around

Staff were very welcoming and the food was lovely such lovely grounds