We are ending a month-long trip through Europe, having stayed at 10 hotels in the same price range, and this was unfortunately our biggest disappointment.
The location is unbeatable—the best in all of Mont Saint-Michel. If I were to return, I would probably stay here again because you simply can’t beat the setting. The views are absolutely stunning.
However, I expected much more from the hotel itself. The property feels dated, and during our stay we had neither air conditioning nor reliable internet access. While the incredible views made up for some of the shortcomings, the overall experience did not match the price.
The service was also disappointing. The staff at both the reception and the restaurants were neither welcoming nor particularly helpful. Before our arrival, we needed the access code for the parking lot. I contacted the hotel a week in advance through Expedia, by email, and through their online guest portal, but never received a response. This created unnecessary stress upon arrival.
With such an exceptional location, this hotel has tremendous potential, but it falls short in terms of facilities and customer service.