箱根静修före

Very quiet and relaxing place

員工親切有禮，考慮周到。環境寧靜非常舒服。

Nice environment but the facility in room bit old. Food is good as well as restaurant service. Love the bird Terrence and good rest with free drinks, nice view with a warm tea makes my day!

非常棒的旅館, 安靜, 大眾溫泉風呂更是舒服

No TV inside the hotel room or the whole hotel area. It would be nice if you want to have meditation or reading a book in this hotel. The room is clean and tidy, and the apparatus are rather new, nevertheless, we found some dirt on the toilet pan when we first arrive. In all, it's is a quite and nice place for someone want to really have a relax trip in hakone.

おしゃれな施設でゆっくりとでき良かった。

This was a lovely place to relax, away from the big city, for a few days.

This hotel has a lot going for it: a gorgeous setting in the woods, and a beautiful dining room with a lovely outlook. Pretty good location too, with a shuttle bus on demand to pop into town. The staff are outstanding - I was ill during my stay and they (and especially the wonderful Ken) could not have been kinder. However, this is seriously expensive for rooms that can only be described as Spartan - even for hard-core minimalists. Every wall in our rooms was scuffed, the bathroom smelled badly, and there was nowhere to hang or store clothing. We lived out of suitcases for four nights. The only dining option is a very expensive multi-course option which you must book well in advance - one evening we had nothing to eat and room service was unavailable. The idea that a 'wellness' retreat only offers foie gras options in the evening is a bit odd. The wonderful staff deserve better management!

Room was lovely..quiet peaceful grounds. A wonderful change to the density of the cities!

紅葉シーズンの宿泊でしたので最高でした。 朝食のブッフェが素晴らしい。 また利用したいです。 スタッフの方がとても丁寧です。

Top Frühstück! Tolle Zimmer mit Ausblick in den, sehr geräumige Zimmer! Toller Onsen!

7年ぶりに宿泊させていただきました。変わらずに従業員様の対応も良く清潔感もありゆっくりできました。焼きマシュマロも美味しかったです。髪ゴムが無く従業員様が私用の物を貸してくださいました🙇‍♀️お風呂場に行ったらあったのですがとても親切で素敵な従業員様でした。お若そうな女性な方です。

Beautiful location, very comfortable, excellent service and good food. The room, facilities and grounds are beautiful. It is a little remote so a car or fairly pricey taxis are needed as busses tend to be a bit slow and complicated to get anywhere. We wished we had staid longer.

外風呂への出入り口の床が滑りやすかったので、転ばないようにに配慮した方が良いと思います。段差もあり転んでしまう方もいるかもしれません。 それ以外は、また利用したいと思う良いホテルでした。

Good property and good overall experience.

夕食がとても美味しかった

I would never recommend staying here. While some staff was lovely, on average they were incredibly rude and dismissive. The room itself was a dump; they promised to drive us to a couple places nearby and when asked, laughed in our faces and told us absolutely not. And then we got stranded with no way home - no Ubers would pick us up, and the hotel REFUSED to come (6 min drive). So, the only way home due to torrential rain and dangerous walk was a stranger who offered to drive us. Not to mention the showers look like a prison cell (and smell disgusting). One of the worst stays of my life. Would never, ever, ever recommend.

Flott hotell i nydelige omgivelser.

Fantastic staff, kind and helpful.

Staff were excellent. Room was clean but room was aged.