ฮาโคเน่ รีทรีท Före

Every staff member we interacted with was so nice and gave amazing service. Great group of people working here. Thank you so much.

It's a beautiful hotel surrounded by nature! Nice honsen and great breakfast made fresh

The retreat was beautiful. There was some paint chipping and cracks in the room but all in all a great experience.

朝食が健康的です。

担当の人によって説明レベルが違ったり、グルテンフリーを伝えても小麦粉のパンを配膳されたり、栓抜きがないので欲しいと伝え部屋に持って来ていただいた時に冷蔵庫の上に無いですか？という言葉があったり、、 小さくたまっていくストレス挙げられるがいくつもありました。 今回グルテンに関しては好き嫌いなので何も問題は無いですが、アレルギーだった場合大変なことになると思います。 施設としての不便は何も無かったのですが、総合的にホスピタリティと情報の共有が足りてなさすぎるかと感じざるを得ない従業員さんでした…。

It was a beautiful, rustic setting in a forest. The onsen was so incredibly relaxing.

First the positives - we really liked the set dinner. It was wonderful. The Onsen was nice also. However there were many negatives which is surprising since we have never been disappointed with an Expedia VIP hotel until now. When we checked in, there wasn’t an offer of a welcome drink even though the check in counter was in front of the bar. This was surprising. The room itself was not impressive with paint chips and cracks all over the walls. This was shocking given the amount of $ we paid (nearly $500 for the night total). Interesting we read a review in 2023 saying the same thing ! Believe it. There is nothing in the immediate area. The day we left, we couldn’t get a taxi for hours since the area is so remote. The only solution was to have the hotel shuttle car drop us off at the bus stop in cold, rainy weather. The driver could have taken us to a nearby hotel at a different spot 10 mins away but they didn’t. Really? Lastly it states “no children” yet there were children everywhere! I would not recommend this hotel and Expedia should not be rating it as a 4 Star VIP property. We spent two weeks in Japan and this was by far our worst hotel we stayed at. So many other choices for the money.

Väldigt härligt hotell, med vacker omgivning och fin arkitektur. Bra kommunikation innan och god service hela vägen fram till att vi skulle checka ut. Då hade de stora svårigheter med att hjälpa oss navigera i buss-och tågtidtabeller. Med tanke på priset så var mina förväntningar på det högre. Maten upplevdes ’fancy’, men smakade långt ifrån fantastiskt. Hade uppskattat mer japansk stil på middagarna, snarare än försök att imitera västerländsk mat och uppläggningar.

From the moment we arrived the service was excellent. The setting is beautiful and the staff are efficient and friendly. This really is a retreat and is very zen-like. The rooms are comfortable and cosy. The food was exceptional and prepared by the chefs in front on you. The onsen was amazing and opening hours to use were great. Would highly recommend

Chegamos de longe e cansados , mas o restaurante bar do hotel era nulo . Não tinha opção de comida , apenas uma sopa horrível e uns snacks também terríveis . Péssimo restaurante !!!

素敵な旅になりました ありがとうございました

Beautiful space, very quiet and peaceful. The breakfast was fantastic and it’s close to Pola museum that is amazing. Highly recommended experience. Staff was very kind too.

An excellent and relaxing stay to conclude our tour of southern Japan. The food was amazing and the staff were very pleasant and focused on us having the best stay. Thank you very much.

リトリートホテルとして期待して行ったが、テレビがない以外は普通のホテルとあまり変わらず、少し期待はずれでした。ヨガや瞑想などのプログラムや、リラックスできる環境が整えられていたら良かったのですが、ホームページに書いてあるようなキャンドルのプログラムもなく、ただ色鉛筆と他の人が途中まで塗った紙が置いてあるだけだったりと、 寂しい内容でした。 施設の雰囲気や食事の内容は良かったです。

Dejligt ophold i skønne Hakone. Blev et godt break mellem Tokyo og Kyoto. Gode oplevelser med Open Air museum, kabelbanen m.m. På hotellet var der rigtig gode muligheder for at slappe af og vi brugte også faciliteterne med spil og cafe. Personalet var helt fantastisk.

Very quiet and relaxing place

I was a bit disappointed in the quality and condition of the rooms for the price.

静かで滞在中はとても穏やかに過ごせました。サービスや設備、アメニティも充実していて食事もとても美味しかったです。 また利用したいと思います。

森の中のホテルでゆっくりとでき大満足です。 料理が朝夕ともにとても美味しかったです。 また是非行きたい

정말 깨끗하고 시설이 좋고 직원이 친절함.