Hakone Retreat Före

Hotels
8.9
/10
Exceptional
346 reviews

What Guests Say About Their Stay

Rosemary

10.0
/ 10
Room was lovely..quiet peaceful grounds. A wonderful change to the density of the cities!

Jens

10.0
/ 10
Beautiful location, very comfortable, excellent service and good food. The room, facilities and grounds are beautiful. It is a little remote so a car or fairly pricey taxis are needed as busses tend to be a bit slow and complicated to get anywhere. We wished we had staid longer.

Michael

10.0
/ 10
Beyond pleasantly surprised with this gem of a place! Would highly recommend to anyone!
In the Area
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1286-116 Sengokuhara Ashigarashimo-gun, Kanagawa, Ashigarashimo-gun, Kanto, Japan, 250-0631

Main Facilities

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Restaurant
24-Hour Front Desk
WiFi
Staying at Hakone Retreat Före is a good choice when you are visiting Hakone-machi. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
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What's around Hakone Retreat Före

1286-116 Sengokuhara Ashigarashimo-gun, Kanagawa, Ashigarashimo-gun, Kanto, Japan, 250-0631
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Hakone Retreat Före Rates per Night

Looking for the best Hakone Retreat Före hotel rates? You've come to the right place! We'll break down the rates per day, so you can find the perfect deal. Keep an eye out for special hotel promotion offers to make your stay even more affordable. Don't forget to use the new user promo code BOOKTRAVELOKA to get up to 8% OFF your booking! Hakone Retreat Före room rates start from - before tax per night, which becomes - after including taxes. But hotel prices can vary depending on the room type, time of year, and day of the week. Expect to pay more during peak seasons or weekends.

Hakone Retreat Före Location & Address

Hakone Retreat Före is located at 1286-116 Sengokuhara Ashigarashimo-gun, 神奈川県, 足柄下郡, 関東, 日本, 250-0631. It's situated in the Hakone area of Japan, renowned for its stunning natural beauty and hot springs. The hotel is approximately 10 km from the Hakone city center.

How to go to Hakone Retreat Före from Airport

Getting from the airport to Hakone Retreat Före is a breeze with several convenient options. Whether you're looking for speed or affordability, there's a transfer from airport to hotel that suits your needs. Here's a breakdown of your choices for a smooth hotel transfer:
  • Taxi (Most Direct):

    A taxi from Narita (NRT) or Haneda (HND) Airport will take you directly to Hakone Retreat Före. This is the fastest option, but also the most expensive.
  • Train (Most Scenic):

    Take the Narita Express or Limousine Bus to Tokyo Station, then transfer to the Tokaido Shinkansen (bullet train) to Odawara Station. From Odawara, take a local bus or taxi to Hakone Retreat Före. This option offers beautiful views of the Japanese countryside.
  • Airport Limousine Bus (Most Relaxing):

    The Airport Limousine Bus offers direct service from both Narita and Haneda Airports to several locations in Hakone, including some hotels. Check if there's a stop near Hakone Retreat Före.
  • Ride Hailing (Convenient):

    Ride Hailing services are available from both airports. This can be a convenient option, especially if you have a lot of luggage.

Tips:

For the most convenient route, consider taking the Airport Limousine Bus directly to a Hakone bus terminal and then a short taxi ride to the hotel. This balances cost and comfort. You can book your bus tickets in advance via Traveloka to secure your seat.

Hakone Retreat Före Reviews & Summary

Looking for all about hotel Hakone Retreat Före? This hotel consistently receives glowing Hotel reviews, making it a top choice for travellers seeking a tranquil escape in Hakone. Guests rave about the hotel's serene atmosphere and impeccable service. What guests love about the hotel is its stunning natural surroundings, luxurious amenities, and exceptional dining experiences. The standout or unique features include its private onsen (hot springs) in select rooms and its beautifully landscaped gardens.

"Absolutely stunning! The service was impeccable, the food was delicious, and the onsen was incredibly relaxing. I can't wait to return!"

Hakone Retreat Före Room Types Available

Choosing the right hotel room type can make all the difference in your stay at Hakone Retreat Före. With a variety of categories of hotel rooms available, you're sure to find the perfect fit for your needs. Here's a breakdown of the different hotel bedroom types:
  • Standard Room:

    Comfortable and well-appointed, these rooms offer a relaxing space with standard amenities. Non-smoking rooms are available.
  • Deluxe Room:

    Enjoy more space and enhanced views in these upgraded rooms. Some Deluxe Rooms feature bathtubs.
  • Suite:

    Indulge in the ultimate luxury with a spacious suite, complete with a separate living area and premium amenities. Some suites offer private onsen and stunning views.
  • Japanese-Style Room:

    Experience traditional Japanese hospitality in these rooms with tatami mats and futon beds.
  • Pet-Friendly Room:

    Bring your furry friend along! These rooms are specially designed to accommodate pets, with an additional cleaning fee of ¥5,000 per stay.

Hotel Facilities in Hakone Retreat Före

Hakone Retreat Före offers a wide range of Hotel amenities to ensure a comfortable and memorable stay. From relaxing spa treatments to fun activities for the kids, there's something for everyone. Here's a list of the hotel facilities:
  • Onsen (Hot Springs):

    Relax and rejuvenate in the hotel's natural hot springs. Open 24 hours.
  • Spa:

    Indulge in a variety of massage and beauty treatments. Open from 10:00 AM to 10:00 PM. Prices vary depending on the treatment.
  • Swimming Pool:

    Take a refreshing dip in the outdoor swimming pool. Open seasonally.
  • Kids' Club:

    Keep the little ones entertained with supervised activities and games. Open from 9:00 AM to 6:00 PM.
  • Restaurant:

    Enjoy delicious Japanese and international cuisine at the hotel's restaurant. See details below.
  • Gift Shop:

    Find souvenirs and local crafts to take home. Open from 9:00 AM to 9:00 PM.
  • Free Wi-Fi:

    Stay connected with complimentary Wi-Fi throughout the hotel.

Hotel Buffet or Restaurant/Cafe in Hakone Retreat Före

Hakone Retreat Före boasts exceptional dining options, including a delightful hotel buffet and a charming hotel cafe. Whether you're craving traditional Japanese cuisine or international flavours, you'll find something to satisfy your palate.
  • Restaurant Sakura:

    This is the main hotel restaurant, serving a buffet breakfast and a la carte lunch and dinner. The cuisine is primarily Japanese, with some Western options. The buffet breakfast costs approximately SGD 40 per person. Open from 7:00 AM to 10:00 PM.
  • Cafe Komorebi:

    Enjoy light meals, snacks, and beverages at this cozy cafe. They are known for their signature matcha latte and homemade pastries. Prices range from SGD 10 to SGD 25. Open from 10:00 AM to 6:00 PM.

Hakone Retreat Före Airport pickups and How to Book

Looking for hotels with airport shuttle services? Hakone Retreat Före offers a convenient hotel to airport transfer service for its guests. To book an airport pick-up, simply contact the hotel directly at least 48 hours in advance of your arrival. You'll need to provide your flight details, including your arrival time and flight number. The hotel will then arrange for a driver to meet you at the airport and take you directly to the hotel. The cost of the airport pick-up service is approximately ¥15,000.

Nearby MRT Station & Bus Stops

Navigating Tokyo's public transport system is easy, with numerous MRT nearby and bus stops nearby. Here's a guide to the nearest options from Hakone Retreat Före:
  • Odawara Station (Train & Bus):

    This is the main transportation hub for the Hakone area. From here, you can catch trains to other parts of Japan or buses to various attractions in Hakone. It's approximately 10 km from the hotel.
  • Hakone-Yumoto Station (Train & Bus):

    Another major transportation hub, offering access to trains and buses. It's approximately 8 km from the hotel.
  • Bus Stop "Hakone-en":

    This bus stop is located right outside the hotel and provides access to various destinations in Hakone.

To use public transport, you can purchase a Suica or Pasmo card, which can be used on most trains and buses in the Tokyo area. These cards can be purchased at vending machines in most train stations.

Nearby Attractions for Family / Kid Friendly

Tokyo offers a wealth of nearby activities and nearby places to go for families and kids. From interactive museums to thrilling theme parks, there's something for everyone. Here are five nearby sightseeing places and things to see nearby:
  • Hakone Open-Air Museum (5 km from hotel):

    A unique museum featuring contemporary sculptures set against the backdrop of the Hakone mountains. Entry fee: ¥1,600 (approximately SGD 16).
  • Hakone Venetian Glass Museum (7 km from hotel):

    Admire a stunning collection of Venetian glass art. Entry fee: ¥1,500 (approximately SGD 15).
  • Lake Ashi (10 km from hotel):

    Take a scenic cruise on Lake Ashi and enjoy breathtaking views of Mount Fuji. Cruise prices vary.
  • Hakone Ropeway (8 km from hotel):

    Ride the Hakone Ropeway and experience panoramic views of volcanic hot springs and stunning landscapes. Round-trip ticket: ¥2,500 (approximately SGD 25).
  • Little Prince Museum (6 km from hotel):

    A charming museum dedicated to the beloved children's book "The Little Prince." Entry fee: ¥1,800 (approximately SGD 18).

Looking for more things to do nearby? See Traveloka’s best deals on Things To Do in Japan!

Where to eat near Hakone Retreat Före (Tokyo)

Looking for nearby dining options and local food experiences near Hakone Retreat Före? Tokyo offers a diverse culinary scene, from trendy cafes to authentic local restaurants. Here are some food eatiries near me:

Cafes/Restaurants:

  • Starbucks Coffee (Various locations):

    Enjoy your favourite coffee and pastries at this popular chain.
  • bills Omotesando (Omotesando):

    Known for its ricotta hotcakes and Australian-inspired cuisine.
  • Afuri Ramen (Various locations):

    Slurp on delicious yuzu-infused ramen at this popular ramen chain.

Local Street Food:

  • Yakitori (grilled chicken skewers):

    Savoury and delicious, yakitori is a must-try street food.
  • Takoyaki (octopus balls):

    These bite-sized balls are filled with octopus, tempura scraps, and pickled ginger.
  • Ramen (noodle soup):

    A classic Japanese dish, ramen comes in countless variations.
  • Okonomiyaki (savory pancake):

    A customizable pancake filled with various ingredients.
  • Taiyaki (fish-shaped cake):

    A sweet treat filled with red bean paste or custard.

Shopping places near Hakone Retreat Före (Tokyo)

If you're looking for nearby shopping opportunities, Tokyo has something for everyone. From high-end department stores to bustling markets, you'll find plenty of dept stores near me and shops near me. Here are some nearby shopping destinations:
  • Takashimaya (Shibuya):

    A luxury department store offering a wide range of designer brands and high-quality goods.
  • Ginza District:

    Known for its upscale boutiques, department stores, and flagship stores of international brands.
  • Ameya Yokocho Market (Ueno):

    A vibrant market offering a variety of goods, including fresh produce, seafood, clothing, and souvenirs.

Other Places to Stay Near Hakone Retreat Före

If Hakone Retreat Före is fully booked or you're looking for alternative accommodations, Tokyo offers a wide range of options. Here are some other hotels nearby:

Luxury/5–6 Star Hotels Nearby:

  • The Ritz-Carlton, Tokyo:

    Offers stunning views of the city skyline and impeccable service.
  • Mandarin Oriental, Tokyo:

    Known for its luxurious accommodations and exceptional dining experiences.
  • Aman Tokyo:

    A serene oasis in the heart of the city, offering breathtaking views and unparalleled privacy.

Looking for more accommodations? See Traveloka’s last minute hotel deals on 5 Star Hotel in Japan!

Four-Star Hotels Nearby:

  • Hotel Gracery Shinjuku:

    Famous for its Godzilla head towering above the hotel.
  • Keio Plaza Hotel Tokyo:

    Offers comfortable accommodations and convenient access to Shinjuku Gyoen National Garden.
  • Park Hotel Tokyo:

    Known for its unique artist rooms and stunning views of Tokyo Tower.

Looking for more accommodations? See Traveloka’s last minute hotel deals on 4 Star Hotel in Japan!

Three-Star Hotels Nearby:

  • Hotel Rose Garden Shinjuku:

    A charming hotel with a beautiful rose garden.
  • Sunroute Plaza Shinjuku:

    Offers comfortable accommodations at an affordable price.
  • Washington Hotel Shinjuku:

    A convenient option for budget-conscious travellers.

Looking for more accommodations? See Traveloka’s last minute hotel deals on 3 Star Hotel in Japan!

Conclusion

Planning your trip to Hakone? Consider Hakone Retreat Före for an unforgettable experience. With its stunning location, luxurious amenities, and exceptional service, it's the perfect place to relax and rejuvenate. Check Hotel availability and make your Hotel reservations today! Don't miss out on the opportunity to experience the best of Hakone. Book your stay through Traveloka for exclusive deals and discounts. Start planning your dream vacation now and book cheap hotels in Japan or find cheap hotels nearby.

All facilities in Hakone Retreat Före

Others Hakone Retreat Före
Others

Public Facilities

  • Others
  • Restaurant
  • Safety deposit box
  • Coffee shop
  • Coffee/tea in lobby

Things to Do

  • Shops
  • Spa
  • Picnic area
  • Garden

General

  • Parking
  • Reception hall
  • Smoking area
  • Terrace

Hotel Services

  • Luggage storage
  • Multilingual staff
  • 24-hour Receptionist
  • Concierge

Food and Drinks

  • Bar
  • Breakfast
  • Snack bar

Connectivity

  • Free WiFi

Business Facilities

  • Meeting facilities

Sports and Recreations

  • Game room

Accommodation Policy & General Information in Hakone Retreat Före

Important Note
Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!
  • Fee for buffet breakfast: approximately JPY 4500 per person

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: JPY 150.00 per person, per night. This tax does not apply to children under 12 years of age.

We have included all charges provided to us by the property.

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • This property accepts credit cards and cash
  • Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation. Information provided by the property may be translated using automated translation tools. Guests must contact the property immediately after booking with their expected arrival time.

Hotel only accepts guests with minimum age of 18

Check-in/Check-out Time

Check-in:
15:00 - 19:00
Check-out:
Before 11:00
Hotel policy is not yet available.

General Information

Popular Facilities
Restaurant, 24-Hour Front Desk, WiFi
Check-In / Check-Out Time
From 15:00 - 19:00 - to 11:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Hakone Retreat Före
37
Number of floors in Hakone Retreat Före
1
Another facilities in Hakone Retreat Före
Others, Safety deposit box, Coffee shop, Coffee/tea in lobby, Shops

Frequently asked question in Hakone Retreat Före

Is Hakone Retreat Före parking free for hotel guests, and do you offer valet parking services?
Yes, hotel parking is complimentary for guests at Hakone Retreat Fore. We don't offer valet parking services, however, ample self-parking is available.
Does Hakone Retreat Före offer hotel smoking rooms or designated smoking areas for guests?
I understand you're looking for information on smoking at Hakone Retreat Fore. Unfortunately, specific details regarding hotel smoking rooms or designated smoking areas aren't readily available online. To confirm their policy on smoking, I recommend contacting the hotel directly.
Does Hakone Retreat Före offer free hotel Wi-Fi for guests during their stay?
Yes, Hakone Retreat Fore provides complimentary hotel WiFi to all guests throughout their stay. Enjoy seamless connectivity during your visit, allowing you to stay connected and share your Hakone experience. Simply connect to the network upon arrival.
Where is the nearest MRT station or bus stops nearby Hakone Retreat Före? What are the top visitor attractions near the hotel?
The nearest bus stops are a short walk from Hakone Retreat Fore. Unfortunately, there isn't an MRT station nearby. For visitor attractions, consider exploring the stunning natural beauty of Hakone, including Lake Ashi and the Hakone Open-Air Museum. These things to do nearby offer a memorable experience.
Is Hakone Retreat Före a pet friendly hotel?
I'm afraid I don't have access to real-time information, including the pet policies of specific hotels like Hakone Retreat Fore. To find out if it's a pet-friendly hotel or allows animals, I recommend checking their official website or contacting them directly. Many websites for animal-friendly hotels clearly state their pet policies.
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More Reviews from Other Guests in Hakone Retreat Före

Overall Ratings & Reviews Hakone Retreat Före

Traveloka (1)
Other sources (345)
9.0
Exceptional
From 345 reviews
Cleanliness

9.0

Room Comfort

9.2

Service and Facilites

9.0

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Hakone Retreat Före

Number of reviews per page
20
40
Top reviews
Mirna
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

This was a lovely place to relax, away from the big city, for a few days.
Anne-Marie
icon-Leisure with Partner
Leisure with Partner
6.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

This hotel has a lot going for it: a gorgeous setting in the woods, and a beautiful dining room with a lovely outlook. Pretty good location too, with a shuttle bus on demand to pop into town. The staff are outstanding - I was ill during my stay and they (and especially the wonderful Ken) could not have been kinder. However, this is seriously expensive for rooms that can only be described as Spartan - even for hard-core minimalists. Every wall in our rooms was scuffed, the bathroom smelled badly, and there was nowhere to hang or store clothing. We lived out of suitcases for four nights. The only dining option is a very expensive multi-course option which you must book well in advance - one evening we had nothing to eat and room service was unavailable. The idea that a 'wellness' retreat only offers foie gras options in the evening is a bit odd. The wonderful staff deserve better management!
Read More
Rosemary
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 18 week(s) ago

Hotels.com verified review

Room was lovely..quiet peaceful grounds. A wonderful change to the density of the cities!
Jens
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 20 week(s) ago

Hotels.com verified review

Beautiful location, very comfortable, excellent service and good food. The room, facilities and grounds are beautiful. It is a little remote so a car or fairly pricey taxis are needed as busses tend to be a bit slow and complicated to get anywhere. We wished we had staid longer.
Wasim
8.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

Good property and good overall experience.
Maria
icon-Leisure with Friends
Leisure with Friends
2.0
/10
Reviewed 23 week(s) ago

Expedia Group verified review

I would never recommend staying here. While some staff was lovely, on average they were incredibly rude and dismissive. The room itself was a dump; they promised to drive us to a couple places nearby and when asked, laughed in our faces and told us absolutely not. And then we got stranded with no way home - no Ubers would pick us up, and the hotel REFUSED to come (6 min drive). So, the only way home due to torrential rain and dangerous walk was a stranger who offered to drive us. Not to mention the showers look like a prison cell (and smell disgusting). One of the worst stays of my life. Would never, ever, ever recommend.
Read More
Anwar
icon-Leisure
Leisure
10.0
/10
Reviewed 24 week(s) ago

Expedia Group verified review

Staff were excellent. Room was clean but room was aged.
mimi
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 32 week(s) ago

Expedia Group verified review

The room is old and smelly . Need to be remodel.
Michael
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 34 week(s) ago

Hotels.com verified review

Beyond pleasantly surprised with this gem of a place! Would highly recommend to anyone!
Michele
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 34 week(s) ago

Expedia Group verified review

Beautiful property & building, surrounded by breathtaking nature. Very helpful and kind staff.
Andrew
icon-with Partner
with Partner
10.0
/10
Reviewed 36 week(s) ago

Expedia Group verified review

The property was stunning and an excellent value for the cost. Breakfast was delicious and sakurai treated us very well upon and arrival and throughout our stay. Thank you!
Zhihong
10.0
/10
Reviewed 38 week(s) ago

Expedia Group verified review

Everthing is great except it is little far away from shopping area.
Tom
6.0
/10
Reviewed 42 week(s) ago

Expedia Group verified review

The area is beautiful, but quite remote from Hakone attractions. The hotel does not have transportation well coordinated for train pickups and into town, thus you feel remote and disconnected, making the beauty of the surroundings not worth it. The dining is terrific. The rooms are showing signs of aging and need a refresh.
Jonathan
icon-Leisure
Leisure
10.0
/10
Reviewed 44 week(s) ago

Expedia Group verified review

What a wonderful hotel and setting, the staff here were excellent, the food great and all set in a lovely forest area
Victoria
10.0
/10
Reviewed 44 week(s) ago

Hotels.com verified review

Loved our stay and only wish we could have stayed longer! Great location, welcoming and accommodating staff (they shipped the laptop we left behind to our hotel in Tokyo the following day), fantastic meals (breakfast, dinner and treats) and thoughtful amenities deserve at least a couple of nights stay. Thermal springs are well situated and super relaxing and the area around the hotel is beautiful. I would give this hotel 11 out of 10!
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Nathan
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 48 week(s) ago

Expedia Group verified review

Every staff member we interacted with was so nice and gave amazing service. Great group of people working here. Thank you so much.
Davide
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 48 week(s) ago

Expedia Group verified review

It's a beautiful hotel surrounded by nature! Nice honsen and great breakfast made fresh
Omid
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 49 week(s) ago

Expedia Group verified review

The retreat was beautiful. There was some paint chipping and cracks in the room but all in all a great experience.
Diane
icon-Leisure
Leisure
10.0
/10
Reviewed 51 week(s) ago

Expedia Group verified review

It was a beautiful, rustic setting in a forest. The onsen was so incredibly relaxing.
eleni
icon-Leisure with Partner
Leisure with Partner
6.0
/10
Reviewed 51 week(s) ago

Expedia Group verified review

First the positives - we really liked the set dinner. It was wonderful. The Onsen was nice also. However there were many negatives which is surprising since we have never been disappointed with an Expedia VIP hotel until now. When we checked in, there wasn’t an offer of a welcome drink even though the check in counter was in front of the bar. This was surprising. The room itself was not impressive with paint chips and cracks all over the walls. This was shocking given the amount of $ we paid (nearly $500 for the night total). Interesting we read a review in 2023 saying the same thing ! Believe it. There is nothing in the immediate area. The day we left, we couldn’t get a taxi for hours since the area is so remote. The only solution was to have the hotel shuttle car drop us off at the bus stop in cold, rainy weather. The driver could have taken us to a nearby hotel at a different spot 10 mins away but they didn’t. Really? Lastly it states “no children” yet there were children everywhere! I would not recommend this hotel and Expedia should not be rating it as a 4 Star VIP property. We spent two weeks in Japan and this was by far our worst hotel we stayed at. So many other choices for the money.
Read More
Number of reviews per page
20
40

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Others 4 Hakone Retreat Före

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.

Overall Ratings & Reviews Hakone Retreat Före

Traveloka (1)
Other sources (345)
9.0
Exceptional
From 345 reviews
Cleanliness

9.0

Room Comfort

9.2

Service and Facilites

9.0

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Hakone Retreat Före

Number of reviews per page
20
40
Top reviews
Mirna
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

This was a lovely place to relax, away from the big city, for a few days.
Anne-Marie
icon-Leisure with Partner
Leisure with Partner
6.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

This hotel has a lot going for it: a gorgeous setting in the woods, and a beautiful dining room with a lovely outlook. Pretty good location too, with a shuttle bus on demand to pop into town. The staff are outstanding - I was ill during my stay and they (and especially the wonderful Ken) could not have been kinder. However, this is seriously expensive for rooms that can only be described as Spartan - even for hard-core minimalists. Every wall in our rooms was scuffed, the bathroom smelled badly, and there was nowhere to hang or store clothing. We lived out of suitcases for four nights. The only dining option is a very expensive multi-course option which you must book well in advance - one evening we had nothing to eat and room service was unavailable. The idea that a 'wellness' retreat only offers foie gras options in the evening is a bit odd. The wonderful staff deserve better management!
Read More
Rosemary
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 18 week(s) ago

Hotels.com verified review

Room was lovely..quiet peaceful grounds. A wonderful change to the density of the cities!
Jens
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 20 week(s) ago

Hotels.com verified review

Beautiful location, very comfortable, excellent service and good food. The room, facilities and grounds are beautiful. It is a little remote so a car or fairly pricey taxis are needed as busses tend to be a bit slow and complicated to get anywhere. We wished we had staid longer.
Wasim
8.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

Good property and good overall experience.
Maria
icon-Leisure with Friends
Leisure with Friends
2.0
/10
Reviewed 23 week(s) ago

Expedia Group verified review

I would never recommend staying here. While some staff was lovely, on average they were incredibly rude and dismissive. The room itself was a dump; they promised to drive us to a couple places nearby and when asked, laughed in our faces and told us absolutely not. And then we got stranded with no way home - no Ubers would pick us up, and the hotel REFUSED to come (6 min drive). So, the only way home due to torrential rain and dangerous walk was a stranger who offered to drive us. Not to mention the showers look like a prison cell (and smell disgusting). One of the worst stays of my life. Would never, ever, ever recommend.
Read More
Anwar
icon-Leisure
Leisure
10.0
/10
Reviewed 24 week(s) ago

Expedia Group verified review

Staff were excellent. Room was clean but room was aged.
mimi
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 32 week(s) ago

Expedia Group verified review

The room is old and smelly . Need to be remodel.
Michael
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 34 week(s) ago

Hotels.com verified review

Beyond pleasantly surprised with this gem of a place! Would highly recommend to anyone!
Michele
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 34 week(s) ago

Expedia Group verified review

Beautiful property & building, surrounded by breathtaking nature. Very helpful and kind staff.
Andrew
icon-with Partner
with Partner
10.0
/10
Reviewed 36 week(s) ago

Expedia Group verified review

The property was stunning and an excellent value for the cost. Breakfast was delicious and sakurai treated us very well upon and arrival and throughout our stay. Thank you!
Zhihong
10.0
/10
Reviewed 38 week(s) ago

Expedia Group verified review

Everthing is great except it is little far away from shopping area.
Tom
6.0
/10
Reviewed 42 week(s) ago

Expedia Group verified review

The area is beautiful, but quite remote from Hakone attractions. The hotel does not have transportation well coordinated for train pickups and into town, thus you feel remote and disconnected, making the beauty of the surroundings not worth it. The dining is terrific. The rooms are showing signs of aging and need a refresh.
Jonathan
icon-Leisure
Leisure
10.0
/10
Reviewed 44 week(s) ago

Expedia Group verified review

What a wonderful hotel and setting, the staff here were excellent, the food great and all set in a lovely forest area
Victoria
10.0
/10
Reviewed 44 week(s) ago

Hotels.com verified review

Loved our stay and only wish we could have stayed longer! Great location, welcoming and accommodating staff (they shipped the laptop we left behind to our hotel in Tokyo the following day), fantastic meals (breakfast, dinner and treats) and thoughtful amenities deserve at least a couple of nights stay. Thermal springs are well situated and super relaxing and the area around the hotel is beautiful. I would give this hotel 11 out of 10!
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Nathan
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 48 week(s) ago

Expedia Group verified review

Every staff member we interacted with was so nice and gave amazing service. Great group of people working here. Thank you so much.
Davide
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 48 week(s) ago

Expedia Group verified review

It's a beautiful hotel surrounded by nature! Nice honsen and great breakfast made fresh
Omid
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 49 week(s) ago

Expedia Group verified review

The retreat was beautiful. There was some paint chipping and cracks in the room but all in all a great experience.
Diane
icon-Leisure
Leisure
10.0
/10
Reviewed 51 week(s) ago

Expedia Group verified review

It was a beautiful, rustic setting in a forest. The onsen was so incredibly relaxing.
eleni
icon-Leisure with Partner
Leisure with Partner
6.0
/10
Reviewed 51 week(s) ago

Expedia Group verified review

First the positives - we really liked the set dinner. It was wonderful. The Onsen was nice also. However there were many negatives which is surprising since we have never been disappointed with an Expedia VIP hotel until now. When we checked in, there wasn’t an offer of a welcome drink even though the check in counter was in front of the bar. This was surprising. The room itself was not impressive with paint chips and cracks all over the walls. This was shocking given the amount of $ we paid (nearly $500 for the night total). Interesting we read a review in 2023 saying the same thing ! Believe it. There is nothing in the immediate area. The day we left, we couldn’t get a taxi for hours since the area is so remote. The only solution was to have the hotel shuttle car drop us off at the bus stop in cold, rainy weather. The driver could have taken us to a nearby hotel at a different spot 10 mins away but they didn’t. Really? Lastly it states “no children” yet there were children everywhere! I would not recommend this hotel and Expedia should not be rating it as a 4 Star VIP property. We spent two weeks in Japan and this was by far our worst hotel we stayed at. So many other choices for the money.
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