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埃马拉·奥勒塞雷尼
酒店
8.2
/10
非常好
82个评论
客人对住宿的评价
John
10.0
/ 10
I recently had the pleasure of staying at Emara Ole-sereni, and it was a truly memorable experience. From the moment I arrived, the staff were warm, welcoming, and attentive, making me feel right at home.
The room was impeccably clean, spacious, and well-appointed with everything I needed for a comfortable stay. I especially appreciated the attention to detail and the thoughtful amenities provided.
The hotel’s dining options were excellent — the food was delicious, beautifully presented, and the service was top-notch. Whether it was breakfast or dinner, every meal was a treat.
What really stood out to me was the overall ambiance of the hotel. It strikes a perfect balance between luxury and comfort, with stunning views and a peaceful atmosphere that’s hard to beat.
Thank you, Emara Ole-sereni, for a wonderful stay. I look forward to returning in the future!
Esther
10.0
/ 10
The staff at this hotel are beyond remarkable, very friendly, helpful and they go o er and beyond. Will definitely come back to this place.
David
10.0
/ 10
Very luxurious property. Well kept, spotless. Many nice restaurants, including delicious pizza. Good gym. The staff is what makes this hotel so excellent, they can’t do enough for you. In particular, Naomi at the front desk was amazing.
在该地区
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Nairobi West, Mugumu-Ini, Langata, Nairobi, Kenya
主要设施
更多
餐厅
游泳池
24 小时前台
停车场
WiFi
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可用房型-埃马拉·奥勒塞雷尼
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埃马拉·奥勒塞雷尼周围有什么
Nairobi West, Mugumu-Ini, Langata, Nairobi, Kenya
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进一步了解埃马拉·奥勒塞雷尼
位置
Emara Ole-sereni位于Mugumu-Ini地区/城市。
关于Emara Ole-sereni
最高品质的服务加上其广泛的设施，让您获得极致的假期体验。
无论您是独自旅行还是与亲人一起旅行，您都可以在泳池度过愉快而轻松的一天。
获得最优惠的价格，享受最优质的水疗护理，放松身心，焕发活力。
24小时前台随时为您服务，从入住到退房，或您需要的任何帮助。如果您还有其他需求，请随时联系前台，我们随时准备为您提供服务。
在Emara Ole-sereni品尝您最喜爱的菜肴，这里有专为您准备的特色菜肴。
入住Emara Ole-sereni，享受奢华的享受和无与伦比的体验。
埃马拉·奥勒塞雷尼的所有设施
其他
一般
- 宴会
- 舞厅
- 接待厅
- 吸烟区
- 停车场
- 露台
酒店服务
- 洗衣服务
- 旅行
- 行李寄存
- 搬运工
- 24小时接待员
- 门房
公共设施
- OTHER
- 餐厅
- 保险箱
- 咖啡店
商业设施
- 会议设施
- 会议室
- 会议室
- 商务中心
活动
- Spa
- 室外游泳池
食物和饮品
- 早餐
- 小吃店
附近设施
- 纪念品商店
- ATM/银行
交通
- 代客停车
连接
- 免费WiFi
住宿政策与一般信息在埃马拉·奥勒塞雷尼
重要备注
计划在入住时间以外办理入住手续（例如清晨或深夜）？您可以直接与酒店安排！
- 自助式早餐费用：成人约为 USD 30，儿童约为 USD 25
上面所列内容可能并不完整。这些费用和押金可能不包括税款，并且可能会随时发生变化。
- 可能需收取加人费用，具体费用取决于住宿的政策。
- 入住时可能需要出示政府核发的身份证件（带照片）和信用卡、借记卡或缴付现金押金，以便于支付其他杂项的费用
- 特殊要求视入住时的具体情况而定，可能产生额外的费用。不能保证满足特殊要求。
- 此住宿接待方接受以信用卡付款；恕不接受现金
该住宿不可在工作时间以外办理入住手续。请在抵达前至少 24 小时使用预订确认上的信息联系酒店，以安排入住事宜。住客将于到店前 24 小时内收到内附入住说明的电子邮件。前台工作人员将在住客到店时接待。
Hotel only accepts guests with minimum age of 18
入住/退房时间
入住：
14:00 - 00:00
退房：
在此之前 10:00
酒店政策暂未公布。
一般信息
热门设施 | 餐厅, 游泳池, 24 小时前台, 停车场, WiFi |
入住/退房时间 | 14:00 - 00:00 - 在此之前 10:00 |
早餐供应 | 是的，酒店有提供早餐的房间 |
埃马拉·奥勒塞雷尼 的可用房间 | 148个房间 |
埃马拉·奥勒塞雷尼 的楼层数是多少 | 1 层 |
在埃马拉·奥勒塞雷尼的其他设施 | {显示设施类型} |
常见问题解答在埃马拉·奥勒塞雷尼
埃马拉·奥勒塞雷尼有哪些可用设施？
埃马拉·奥勒塞雷尼有顶级设施，例如餐厅, 游泳池, 24 小时前台, 停车场, WiFi。（有些可能需要额外收费）
埃马拉·奥勒塞雷尼的常规入住和退房时间是什么？
埃马拉·奥勒塞雷尼标准入住时间开始于14:00 - 00:00最晚退房时间为在此之前 10:00
埃马拉·奥勒塞雷尼提供早餐吗？
是，埃马拉·奥勒塞雷尼提供早餐。但您需要选择含早餐的房型，若预订不含早餐的房型则需支付额外费用。
埃马拉·奥勒塞雷尼 是几星级酒店？
埃马拉·奥勒塞雷尼 是一家 5.0 星级酒店。
埃马拉·奥勒塞雷尼 一共有几层楼？
埃马拉·奥勒塞雷尼 共设有 1 层楼。
查看所有
更多旅客的评论在埃马拉·奥勒塞雷尼
其他来源 (82)
8.2
非常好
基于 82 条评论
清洁度
9.2
客房舒适度
8.8
服务和设施
8.2
排序方式
Most Relevant
偏好
See All
旅行者评论 Emara Ole-sereni
每页评论数
20
40
热门评论
Sau man
商业
2.0
/10
评论于 13几周前
Hotels.com verified review
Extremely Disappointing – We Left Mid-Stay Despite No Refund
I booked a four-night business trip at Emara Ole-Sereni, and it turned out to be one of the worst hotel experiences I’ve had. The reception service was chaotic – long lines, disorganized check-in, and rude, unhelpful staff who made us feel like we were an inconvenience rather than guests.
The room cleanliness was unacceptable. It was clear that proper housekeeping standards are not being followed – dusty surfaces, stained linens, and an overall lack of hygiene that made it uncomfortable to stay.
Despite having no refund option, we made the decision to cut our stay short and move to another hotel. That’s how bad it was. I would strongly advise business travelers and tourists alike to look elsewhere. This hotel does not live up to its reputation or pricing.
阅读更多
Sean
2.0
/10
评论于 15几周前
Expedia Group verified review
This is undoubtedly the worst hotel I have ever stayed at. First night on checkin staff lied to me and charged me an extra $500 dollars. Everyone I know had food poisoning, they lepft a wet patch on marble floor so I twisted ankle, knee and hurt back. They overcharge for everything such as tours and lifts to airport.
If you complain they miraculously can't speak English properly or understand you.
Don't waste your money go somewhere else like JW Marriott or Kempinski
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CLEOPHAS
商业
10.0
/10
评论于 15几周前
Expedia Group verified review
Amazing hotel, friendly staff and professional service
John
商业
8.0
/10
评论于 17几周前
Hotels.com verified review
Nice hotel which is very secure with nice rooms. The food is good but really limited choice and quite expensive for what you actually get.
Staff are nice and friendly but not the quickest!
Rooms have nice views with comfy bed and bathroom. WiFi fast.
All in, it’s a nice hotel but is it worth the extra cost? I’m not sure!!
John
商业
10.0
/10
评论于 21几周前
Expedia Group verified review
I recently had the pleasure of staying at Emara Ole-sereni, and it was a truly memorable experience. From the moment I arrived, the staff were warm, welcoming, and attentive, making me feel right at home.
The room was impeccably clean, spacious, and well-appointed with everything I needed for a comfortable stay. I especially appreciated the attention to detail and the thoughtful amenities provided.
The hotel’s dining options were excellent — the food was delicious, beautifully presented, and the service was top-notch. Whether it was breakfast or dinner, every meal was a treat.
What really stood out to me was the overall ambiance of the hotel. It strikes a perfect balance between luxury and comfort, with stunning views and a peaceful atmosphere that’s hard to beat.
Thank you, Emara Ole-sereni, for a wonderful stay. I look forward to returning in the future!
阅读更多
Daniel
休闲
8.0
/10
评论于 26几周前
Expedia Group verified review
The place was what I expected!
Esther
休闲 家庭
10.0
/10
评论于 26几周前
Expedia Group verified review
The staff at this hotel are beyond remarkable, very friendly, helpful and they go o er and beyond. Will definitely come back to this place.
David
休闲
10.0
/10
评论于 26几周前
Expedia Group verified review
Very luxurious property. Well kept, spotless. Many nice restaurants, including delicious pizza. Good gym. The staff is what makes this hotel so excellent, they can’t do enough for you. In particular, Naomi at the front desk was amazing.
Steve
休闲 双人入住
8.0
/10
评论于 26几周前
Expedia Group verified review
I had not intended to book the new wing of the Ole-Sereni hotel but it was fine, just slightly disappointing. It's typically business/conference oriented. The restaurant is on an upper level restoring the dining view across Nairobi National Park which was lost in the original hotel. Convenient for the airport and well-appointed if a little boring.
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Axel
休闲
6.0
/10
评论于 27几周前
Expedia Group verified review
Prives Like a international 5 Star Hotel but absolutely not living up to it. There is hardly a way to get out of the hotel. Half rotten pigeon was on the roof just outside of the swimming pool railing formte whole duration of my stay, Prices are just ridiculous high for Kenia. The manager should be fired.
On the plus side the staff was very friendly. Not to helpful if you wanted something out of the box. Like leavin the hotel on your own. To dangerous or maybe they don’t want you to go out so you have to spent your money in the hotel.
Location in fact was not particularly safe. Fist person I met outside the hotel advised me to not show my mobile.
Only good for Business people who don’t care about paying ridiculous high prices. Not recommended for tourists.
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Nobuhiro
休闲
10.0
/10
评论于 27几周前
Expedia Group verified review
国立公園に面していて、バルコニー付きのお部屋は、とても見晴らしも良く、野生の動物を見つけることもできます。
Mohamed
10.0
/10
评论于 33几周前
Expedia Group verified review
I had an amazing experience! The view of the national park, the service, hospitality, kindness, and cleanliness were exceptional. I really loved the spacious and serene environment within the city. I highly recommend this hotel to anyone visiting Nairobi, especially those coming from the West. Truly an unforgettable stay!”
Samuel
商业
2.0
/10
评论于 42几周前
Expedia Group verified review
The staff was rude and unprofessional.
Verified traveler
商业
2.0
/10
评论于 43几周前
Hotels.com verified review
J’ai voyagé avec un collègue dans le cadre d’une mission. Ce dernier a subi une maltraitance de la part du réceptionniste simplement pour avoir demandé un reçu détaillé. Ils se sont presque battu. Résultats, avion raté à 4h du matin et plus de 1000$ de dommages réclamés à mon collègue.
Le service client devait être revu sérieusement.
Néanmoins, quelques gentilles demoiselle à la réception équilibrent.
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Verified traveler
商业
4.0
/10
评论于 44几周前
Hotels.com verified review
Not a 5* hotel, far from it
Coral
10.0
/10
评论于 47几周前
Expedia Group verified review
It was a fantastic place to stay after our tour in the Masai Mara
Thank you very much!
Ferdinand
商务和休闲
6.0
/10
评论于 53几周前
Expedia Group verified review
I arranged an airport pick-up with the hotel and nobody came to pick me up. I ended up taking the airport taxi. I pointed it out to the receptionist during check-in and the person did not seem to care. No apology. That was a really bad first impression. The room was average and definitely not a 5 star hotel. There were three elevators but it took forever to get on one, either they were just really slow or had electrical and mechanical problems.
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Verified traveler
商业
2.0
/10
评论于 53几周前
Hotels.com verified review
It took me three tries and thirty minutes to get a key that worked for my room. Your staff could not have been less accoubtale.
Quinn
休闲
2.0
/10
评论于 57几周前
Expedia Group verified review
Your staff work me up at 6:45 for no reason.
Lights in room won’t turn off.
Terrible choice wish I stayed elsewhere
Catherine
2.0
/10
评论于 58几周前
Expedia Group verified review
Underwhelming experience from the property itself to the food and amenities. Not what is expected of a reportedly 5-star hotel.
每页评论数
20
40
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