科苏梅尔西方酒店- 全包式

It’s a great little quiet resort with exceptional care taken to the grounds. Be prepared though the water may not be crystal clear as you are used to on Cozumel. It changes there depending on when you go due to the location on the island.

Breakfast and the restraunts were great!

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Check-in was quick and easy, but the information about dinner reservations wasn’t very clear. We were able to make two dinner reservations on our second day and were initially told we couldn’t book any additional ones. However, when we returned another day, we were able to secure two more. The rooms were clean, and the air conditioning worked well. The property itself was quiet, and the beds were comfortable. Boats can pick you up directly at the pier, which is very convenient. The location is also great—close to snorkeling, fishing, diving, beach clubs, and ATV excursions. The beachfront pool, beach, and designated swimming areas were all nice. Overall, we enjoyed our stay. One note: I wouldn’t recommend spending time on the timeshare presentation. It takes too long for the level of discounts offered. The food was hit or miss, but there’s an Alberto’s nearby that’s a good alternative.

Habitación limpia. El personal súper atento desayunos, buenos bar. Bueno, excepción de la cerveza que es de barril un poco al tiempo. Estoy muy satisfecho regresaré

The room was spotless upon arrival, and the housekeeping team refreshed our towels daily. Every staff member we interacted with was welcoming, especially the waiters from Coral restaurant Joni Miguel, Miguel jefe de bares, Sergio, Luis. who provided us an excellent service, super friendly and responsive. The buffet overall has an amazing delicious options and hot dishes like made-to-order eggs. It gets busy around 9 AM, so go early to beat the crowd. The colonial style is beautiful throughout the resort with beautiful scenery, vegetation and views. We thoroughly enjoyed very much our stay and planning to come back in the near future.

El hotel no cuenta con un servicio eficiente se Aire Acondicionado o ventiladores en zonas cerradas o semiabiertas, como lo son el restaurante para desayunos y cenas, en donde el a/c simplemente no funcionaba y no hay un solo ventilador. Lo mismo ocurre en algunas estancias del lobby y en la discoteca... Muy molesto tener que comer empapado en sudor El resto del hotel, es muy bueno

I enjoyed breakfast and the staff Julio or I’m sorry it might’ve been Juan was amazing. Quickly recognized me no exactly my preferences he would immediately bring me coffee and a champagne cocktail every morning right on time. He was very attentive and kind to me. This is also true of others that were present at breakfast. I actually look forward to going to breakfast just to be in the company of people who honestly cared about my vacation my time and my wants. Needless to say it was five star by all measurable means.

Great place

Buena relacion calidad/precio

Beautiful property. Setup was perfect. If you're a beer drinker, just know it's only Heineken and DosXXs. They do provide Tecate light for the rooms, but Dos seems to be the beer of choice there. My family of four had a great time, not many activities for the littles, but luckily they love the ocean and the beach, so we were good. One of the of the only properties on this side that actually has their own private beach. Cozumel is separated by private beach clubs, and we were lucky to find a resort that has an actual beach with native sand..

The property was amazing. I did not enjoy the food as much as other properties we have stayed at. We did not get to eat at any of the main restaurants on the property due to having to have long pants for dinner. And a large party was difficult to make reservations Very unfortunate

Staff was attentive and the food was good

Agusto y limpio accesible

En general todo estuvo bien, excelente atención del staff, instalaciones en buen estado y bonitas, los cuartos super espaciosos (nivel deluxe concierge); el único punto en contra fue que se sentía demasiado calor en el restaurante; no se si el AC no se daba abasto o si de plano estaban apagados

The hotel is run down and I would not give it more than a 3 star. There is no beach, the pools were dirty and the food at the buffet was absolutely awful. It was uncomfortable, no fans, no air, missing utensils, bad service along with little selection but especially just mediocre quality and taste of food. This hotel is in dire need of help!!

It was a great experience!

The absolute highlight of our hotel stay was the terrible quality of the food, truly amazes me how can you have such bad taste in scrambled eggs. We were at the beach and the food selection had ONE SINGLE dish of a pinch of seafood with poorly chopped onions. The schedules were quite limited. We did not have access to all the restaurants—something that is not specified at the time of booking. Upon arrival, there were three receptionists on duty, but only one was trained to handle check-ins; consequently, we ended up waiting over 20 minutes to be assisted. We arrived with a massive amount of luggage, and when the staff approached us, I assumed they would offer us some assistance—a luggage cart, perhaps, or something similar. Instead, they offered us a tour… while we were still fighting to carry all our bags. The room itself was fine, but honestly, considering the price we paid, I felt completely ripped off. The beach area is tiny, and there is absolutely nothing noteworthy about the place. It was a total disaster. The worst experience for our most expensive booking in our trip to Quintana Roo, mind you.

Property was well maintained very well maintained. The staff went out of their way to be friendly and helpful. Food was great. Everything exceeded our expectations. Very peaceful and quiet, we never had to wait in line for anything. Strongly recommend the resort.

We enjoyed the Royal level. The food was fine for an all inclusive resort. We are divers, so we dont expect much.