Occidental Cozumel - All Inclusive

The rooms and hotel facilities are outdated and offer limited amenities. The breakfast buffet is excessively hot, lacking air conditioning or proper ventilation. There is often a shortage of staff, and food items are frequently unavailable or served briefly. The beach is not very suitable for swimming; I anticipated a better experience based on the images displayed on the website.

Staywas excellent but just smaller property then we’re used to. Not a lot of activity’s

Very nice resort!

We were left to figure most things out ourselves. The food was sad and most of the time cold. The grounds are very spread out. Pretty sure I reserved an ocean side room…all we could see were trees and the next building. We signed up for the “glass bottom boat” snorkel excursion apparently that doesn’t actually mean the boat is glass bottomed. The staff was nice but not very helpful. The best part was the beach

The rooms were clean and the bed was actually very comfortable. The grounds were beautiful, well maintained amd taken care of. The staff was very friendly. The service was good, but very. The buffet at lunch was horrible. Options were small and didn't ever really look appetizing. Breakfast was decent. However, just because they open at a certain time doesn't mean everything will be available. Breakfast at 7:00, but you might want to wait until 7:30 if you want anything other than toast, fruit or yogurt. Dinners were decent. We probably won't come back and definitely wouldn't bring our young adult kids or other family here.

The pools could have been kept cleaner. The lunch buffet was ok.

Excelente for relaxing.

Rooms were cleaned and comfy! Staff was amazing!

I just came back from this trip and it was amazing 😍 we wished we could stay more days, the staff is amazing, the propertyis well maintain and beautiful. We will definitely come back to occidental!

What you should pack unless you are a member: 1. washcloths (nope, they have them but they won’t give them to you). 2. straws - if you like them plastic, paper, or biodegradable (not a straw to be found; I got some from a local restaurant and brought them back to use). 3. snacks - there 2 times during the day when no food is served anywhere (between breakfast and lunch, then between lunch and dinner…you know during normal snack times). 3. patience - the staff will get to you when they get to you. 4. clothes - don’t bother bringing many because you will sweat the entire time and the only place with any noticeable air conditioning is your room. 5. a need for coffee that is not straight black coffee - there is a cappuccino machine that might work, but also might not, and you can order one from your table in the mess hall, but see #3. Some good things: 1. the little strip of ocean is nice despite no umbrellas, the water is lovely and not much seaweed because of the side of the island it is on. 2. you have to walk a good distance to get anywhere but the paths are clean and very organic with the natural landscape, with a lot of trees overhead as shade. 3. there is a fridge in your room that will have bottled water everyday for you . 4. the diving is right there - like there beside the lunch buffet; you don’t have to go offsite at all. only one person working there but omg the massage was one of the best I have ever had in my life and spas are pretty much my hobby.

Immediate hidden fees. Food was subpar. Hard to make reservations at the restaurants.

Food was ok.

Everything was clean and beautiful grounds! The only thing I would improve would be food choices. But honestly, you get what you pay for and it’s a great value. I have never seen people work harder on groundskeeping in my life.

Our stay at Occidental Cozumel was worth every peso we spent on flights, taxis, and the ferry. Just keep in mind it's a budget-friendly resort, not a luxury one. The food could use some improvement. It would be great to have a taco station or authentic Mexican food available, especially by the beach. The beach is smaller due to erosion, but the water is crystal clear. The first couple of days it was a little murky because of rain, but nothing compared to the sargassum we saw around Playa del Carmen and Cancun. The grounds are very clean and well maintained, the staff is friendly, and it's an easy walk to Allegro Cozumel along the beach. Overall, we really enjoyed our stay and would gladly come back.

The staff was amazing and super accommodating. My son is a celiac so buffets are always tricky to navigate or no-gos in general so when I let them know about his condition the staff prepared celiac safe food for him. The room was spacious and clean. The facilities were very nice. Would stay here again.

Food was not good & I was very sick upon returning home.

The only place to eat was the buffet and the food was not good. All the other restaurants were booked the whole week. The only place to get out of the heat was your room.

It’s a great little quiet resort with exceptional care taken to the grounds. Be prepared though the water may not be crystal clear as you are used to on Cozumel. It changes there depending on when you go due to the location on the island.

Breakfast and the restraunts were great!

Check-in was quick and easy, but the information about dinner reservations wasn’t very clear. We were able to make two dinner reservations on our second day and were initially told we couldn’t book any additional ones. However, when we returned another day, we were able to secure two more. The rooms were clean, and the air conditioning worked well. The property itself was quiet, and the beds were comfortable. Boats can pick you up directly at the pier, which is very convenient. The location is also great—close to snorkeling, fishing, diving, beach clubs, and ATV excursions. The beachfront pool, beach, and designated swimming areas were all nice. Overall, we enjoyed our stay. One note: I wouldn’t recommend spending time on the timeshare presentation. It takes too long for the level of discounts offered. The food was hit or miss, but there’s an Alberto’s nearby that’s a good alternative.