萨沃伊格兰特公寓酒店

Equipment Old. The breakfast can piss you off from the very begining of the day

Great

Un séjour très sympathique hôtel bien placé un sevice impeccable

Communication with hotel very poor. Sent messages via Expedia and email before arrival and received no response. There is no hotel shuttle, they will send you a taxi and will charge you higher rate. Much cheaper and faster to get an uber. The service in the hotel is pretty average or below average. There is only one or two people that were really outstanding, real shame, below expectations.

Lavori in corso causano rumori durante il giorno nella zona ingresso/piscina. L'acqua calda per gli infusi a colazione sa di cloro. Per il resto abbastanza bello e piacevole.

The poolside seating was very comfortable. The staff was very friendly and helpful. I had a great time here.

Alt godt

Very clean but some construction work was going on receptionist Sara and Fatimazara was very helpful and friendly breakfast was great and Nawal who took care of us was brilliant and the supervisor Hamza made sure we were locked after very well TV channels need improvement we will definitely go back

Beautiful hotel. Ideal location near to everything you need.

Même si le personnel reste au top je trouve que l hôtel a perdu en confort

The bathroom was dirty and seemed not clean

Building works!! Check before booking

This is my second stay ans Im already looking forward to the next one. As always the staff have made me feel very welcome and I have greatly enjoyed my stay. The hitel runs like a dream thanks to its staff, who impressed me with their great attention to detail, cheerfullness and professionalism. I want to direct special thanks to house keeping. To dounia, chaimae, kawtare and nadira whom I have found to take great care in their job. The room was always deeply cleaned and tidy with a great attention to details. Its clear you take great pride in your work. Lastly I want to give special thanks to ichraq at reception i have rarely met as kind and gentle people as her. Always ready to help with a smile on her face. Thank you for making my stay so perfect. You are all doing a fantastic job. Thank you for everything.

tout était parfait dommage la piscine n est pas chauffée trop froide pas possible de se baigner

Service : terrible !

The room and bed were comfortable. The breakfast was great. But I am only leaving 3 starts because they charge extra for the sauna. This is a problem as some people like to use saunas daily, not as a luxury. The pool use is included. Also, the hotel did not seem to work on common sense. They have weird rules and inconsistent communication. The receptionist told me that I dont need to bring a towel for the spa. I went to the spa and paid 250 dirhams for it. Then when I tried to leave, I got told that I cannot take the towel to my room. I only had dirty clothes. so they allowed me to walk to my room with a staff member, change into my own towel and hand the spa towel to the member of staff so they can take it back. I was told if I am half an hour late for checkout, I have to pay 50% of the cost of the next night. I think they should be more flexible. I was a tired, business traveller with long delays on my flight. I don't like the extra stress from pointless rules. Some of the staff seemed a bit hungry for tips, some were amazing and even refused tips.

Staff was not at all responsive to our requests, room was hot with no A/C (repeated requests to fan was ignored) andloud.

room looks basic, with old and tired furniture. Not what is expected from a 5 star hotel. Air conditioning is off, because it's "winter", even though it was 28 degrees and the pool area is very noisy due to the hotel being extended which made it look like a building site!

Fanastic

We have stayed here as a family before and it was lovely which is why we returned last week. Unfortunately I would avoid this hotel until their construction work is complete. That was the shock we received when we got there. There was no mention of works on the website or anywhere. We were advised by reception staff that the noise would not be heard from the room which was not true. The hotel staff kindly changed our room to another but the noise was still loud from the room. It was disappointing given we were there to relax. We were constantly wokem by the noise of drilling and banging which was very unsettling. We were offered one complimentary dinner the first night we arrived which was awful. We ended up leaving the hotel to get dinner elsewhere and unfortunately in the day we also used to leave because of the noise. The rooms were also too hot and it took some effort to get a fan in the room. We were told there is not any AC but the blower system last time was cool air however it was blowing warm air this time. Housekeeping kept forgetting to give us fresh towels each day, the old would be removed and none to replace them. When we tried to contact reception or housekeeping the phone would often just ring for ages with no answer so most of the trip we gave up. Overall experience this time left a negative feeling of us not wanting to return any time soon. Very unfortunate as we loved the hotel the first time around but I feel things could be handled better.