사보이 르 그랑 호텔

Långt sam service från personal

Veldig fint hotell, men litt sure anatte.

The staff, the property maintenance, breakfast 10/10. There is construction currently going on but it did not disturb my sleep. The property is next to a mall and Buddha bar restaurant.

Hôtel très propre, service au top, tout le monde est au petit soin avec le client. Rien à dire excellent

Très belle hotel, chambre spacieuse confortable. Petit déjeuner excellent et varié. Il y a des travaux en cours donc cela peut être gênant mais il y a une autre piscine sur l'autre versant du bâtiment plus au calme.

Personnel inexistant qui mets 15 min avant de venir prendre votre commande. Pas souriant.

Beautiful property, right in the heart of the city. Everything is within reach and the staff are always available to assist

Is not as the photos, nothing similar, too big, staff NOT friendly, lot of noise, not a 5 stars hotel at all

Very good place, polite staff, amazing breakfast, everything excellent!

Amazing Hotel, nice rooms, excellent staff

The hotel is in a perfect location to most lovely places one wiuld want to visit. Very clean with nice staff, but at times felt like there were not enough of them. This meant a bit of a delay/ wait. Finally the one issue that was rather disappointing is the fact that all places in the hotel allowed for smoking.

Le petit déjeuner était excellent

Je vous remercie sincèrement pour votre accueil chaleureux et votre excellent service. Mon séjour a été très agréable grâce à votre professionnalisme et votre gentillesse. Merci encore pour tout.

Lovely hotel! Though I think that when a hotel is renovating they have a duty along with the travel companies like yourselves to inform the customer before booking. That is a bit sly. I found the pool menu and the room service menu very below standard. Needs improving. Overall, the hotel is very nice including the staff. Just needs a little attention with the finer details being a 5 Star hotel. Just lacks that little bit of class.

Very rude and unprofessional staff. The AC wasn’t functioning well and most of the time the room was very hot. Room service is very late and not to the standard of the price paid. Misunderstood the booking days and made me pay for an extra night while at checkin I gave them the dates I was supply to stay, when I told them they need to fix it they argued about the new price and when asked for the authorities they wouldn’t call the police and physically blocked me from leaving the premises to call the police. They held my suitcases and passport in my room and did not inform me that I was supposed to checkout on the 19th until I returned from my day out. Overall customer service is very poor and unprofessional, there is no customer satisfaction not the price paid is worth the amenities. Paid similar price at the ritz and had the best ever experience and service. This shows how the hospitality in French managed hotels in Morocco and the customer service in general still lacking and the bureau of tourism should be aware of these issues. I would not recommend this facility to anyone else in the future.

Personnel au top

I travel all year for work and this is the worst hotel i have ever been too. Staff are rude and dont care! Rooms are dated and everything in room was broken including tv, balcony, door iron and safe. Told management but didnt really care Spoke to General Manager Muhammed and he was worse than his staff. Told me he would give me a discount when i go back to hotel as if i ever would. He was rude an arrogant. The changed our room 3 times in 3 days which took hours to do but he couldn't see a problem with that. Rudest General manager iv ever encountered. Pool area is nice with DJ playing but staff just dont care. Im in Marrakech every year and its amazing. Arab culture is so welcoming but this hotel is the opposite. Even every taxi we got in agreed that all they ever heard was problems with this hotel. No wander it has changed names 4 times in past 20 years. Btw is fully under construction but in there true sneaky way they dont tell you. Reception was full of people complaining and all you could hear around the pool area was people with issues with hotel. This was not unique to me. Reviews must be manufactured or fabricated. U must visit Marrakech it is amazing but if you stay at this hotel your trip will be ruined.

Overall we were quite disappointed in this hotel. It carries the "Savoy" name but is considerably rough around the edges. One of the four hotel buildings is actually an incomplete building site. The finishings in the rooms are of a quite sub-standard (poor tile grouting, marble still have writing on it from installation, our balcony door would not lock). The hotel also charges too much for some services, given their quality. For example, the evening buffet cost around £25 per head but the food was overall fairly poor. We only ate there as our flight arrived late. Another example is that the hotel charges £20 per person for 1 hour of hot tub use, even if you have purchased spa treatments. Every other spa I have ever been to would include this for free if you had booked treatments. Cocktails are also exorbitant prices. The staff were generally very helpful, but no more so than a normal hotel.

Nice hospitality

Clean room, property was beautiful, friendly staff. Property located in nice area. next trip will stay longer