사보이 르 그랑 호텔

Fanastic

We have stayed here as a family before and it was lovely which is why we returned last week. Unfortunately I would avoid this hotel until their construction work is complete. That was the shock we received when we got there. There was no mention of works on the website or anywhere. We were advised by reception staff that the noise would not be heard from the room which was not true. The hotel staff kindly changed our room to another but the noise was still loud from the room. It was disappointing given we were there to relax. We were constantly wokem by the noise of drilling and banging which was very unsettling. We were offered one complimentary dinner the first night we arrived which was awful. We ended up leaving the hotel to get dinner elsewhere and unfortunately in the day we also used to leave because of the noise. The rooms were also too hot and it took some effort to get a fan in the room. We were told there is not any AC but the blower system last time was cool air however it was blowing warm air this time. Housekeeping kept forgetting to give us fresh towels each day, the old would be removed and none to replace them. When we tried to contact reception or housekeeping the phone would often just ring for ages with no answer so most of the trip we gave up. Overall experience this time left a negative feeling of us not wanting to return any time soon. Very unfortunate as we loved the hotel the first time around but I feel things could be handled better.

Great sized room. Good amenities, service was on the slow side and there was major building work happening which we were not aware of before we arrived.

Prévenir qu’il est en travaux et que cela fait bcp de bruit toute la journée aurait été bien…. Sinon très bel établissement et tres belles chambres

The room was clean and the breakfast was delicious. It will be good if the hotel facilities like spa, jacuzzi or steam room is included rather than paying extra to enjoy it.

Our room was falling to pieces. The safe didn’t work. The door locks didn’t work. We didn’t get fresh towels or loo roll. The breakfast service was so hit and miss. The facilities were lovely but so so let down by staff who didn’t care and very poor basic maintenance.

Friendly staff, clean rooms with lovely views and wonderful breakfast spread. What's not to love? Location is very convenient and attached to a mall. Next time I go back, I will definitely stay here again. Thank you for a wonderful stay!

Great Hotel, excellent location, connected to the mall.

Bravo au personnel, suite impeccable, comme d habitude, merci pour votre gentillesse et votre professionnalisme. ( a noté l hôtel a un côté en travaux )

Beautiful hotel fab service good breakfast

Personnel, sympathique, chambre, confortable, emplacement de choix. On a hâte que les travaux se terminent. Pour revenir

The room was very clean and the staff were friendly and polite.

Upon arrival at the hotel with a confirmed reservation and proof of payment, I was told they no longer collaborate with Hotels.com. Despite showing my confirmation, they refused to honor it and forced me to book a new room. As a result, I had to pay twice, costing me an extra €260 per night.

La chambre et le

Staff was amzing, seems to be overrated for 5 stars, a negative point is that there lots of works going on, at the lobby can barely hear each others, i am sure someone can make the right suggestions

Perfect location and extremely clean

Room, shower, location and breakfast were good. We had a rude awakening at 2am when room service walked into the room unannounced. We did not get any sleep later. Spoken to duty manager next morning. She did mention she would contact us before we left. But no update on this. On day of checkout our lights were turned off and wireless access was blockd at 10am, when the checkout clearly states 12 noon. We could not be bothered to query since previous query was not followed up. There is nothing mentioned in hotel description that you cannot bring outside alcohol or food in the hotel. But when you get there that is the case. So if you want to bring your own alcohol or food don't book this hotel. Also pretty sure that you will get better service and rooms for the same price at other hotels in Marrakech. Definitely not coming back to this hotel.

Bien

Great hotel, exelent breakfast and good service by staff. Well done 👍

Not optimal spa not free