Mercure Lisboa Hotel

Hotel can arrange an early check in and a rooms for us, it is very good for us just take an overnight bus.

Very nice and considerate staff. Rooms all arranged side by side. Both hotel and room very tidy and clean. Perfect situation by Sete Rios station. The only minus point for the payment by credit card, when my card was rejected by 2 or 3 or the hotel machines. Finally it proceeded successfully on the last machine.

good location and good breakfast

5 minutes walk to metro and express station. airbus stop is just across the road. very quiet district, with very few restaurants nearby

OK.

Bookede værelse med kort varsel. Utroligt venligt personale. Lækkert værelse. Lige hvad vi havde brug for.

Stanza comoda e prezzo giusto

No porter, for a 4 star hotel that should be there. The parki g is not easily accessible. Needed toilet paper and the front desk ask me to go get it from the front desk.

They advertised parking available. Did not say anything about having to pay for it. There was no porter service for luggage to the room. Getting in and out of parking is a challenge. Very narrow pathway in the basement

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Hotel muito bom, café da manhã ótimo

A localização é muito boa, o conforto dos quartos e o atendimento na recepção são excelentes.

Ótimo café da manhã. No último dia o voo era muito cedo e arrumaram um box de café da manhã para não ficarmos sem o desjejum.

Les chambres sont a revoir ,propreté et vétusté, on parle de chambre a plus 100euros ,tout se perd

Café da manhã muito bom.

Prims

Prima verblijf!

Pra mim o ponto negativo , foi o café da manhã a resseca de hotéis mercure do Brasil o café da manhã é muito melhor com bastante escolha até ,com o café café de garrafa , cápsula ou coado na hora , nesse hotel era só de máquina , em pleno café da manhã tinha que fazer fila , para pegar um café quando chegou na minha vez não tinha água , depois faltava o próprio café … mas o quarto bem limpo as pessoas gentis..

My issue was eventually resolved, but I was disappointed with the initial response I received. I want the hotel to be aware that the first interaction did not meet expectations and should not be part of a guest’s experience. I booked a standard room with a queen-size bed and, prior to arrival, contacted the hotel to request a room that was not located at either end of the corridor. The hotel replied that they would do their best to accommodate my request. However, upon arrival, I discovered that my room was located exactly at the end of the corridor. I returned to reception to request a change. The staff member informed me that all rooms with single beds were at the end of the corridor and claimed the hotel was fully booked. This confused me, as I had booked a queen-bed room, not a single-bed room. When I entered the room, it looked nothing like the photos on the website. The layout was irregular (not rectangular as displayed), and the bed was clearly not queen-size. I checked the hotel website again and found that two rooms were still showing as available. Unfortunately, I was exhausted after a long-haul flight and decided to rest first. A few hours later, I was woken by a strong sewage smell from an unknown source, as well as continuous noise coming from the bathroom pipes. At that point, I recorded a video and brought it to reception. A different staff member was on duty, and I sincerely appreciate her help.

Breakfast doesn’t have good selection of food and taking shower is not the best