Mercure Lisboa Hotel

Pra mim o ponto negativo , foi o café da manhã a resseca de hotéis mercure do Brasil o café da manhã é muito melhor com bastante escolha até ,com o café café de garrafa , cápsula ou coado na hora , nesse hotel era só de máquina , em pleno café da manhã tinha que fazer fila , para pegar um café quando chegou na minha vez não tinha água , depois faltava o próprio café … mas o quarto bem limpo as pessoas gentis..

My issue was eventually resolved, but I was disappointed with the initial response I received. I want the hotel to be aware that the first interaction did not meet expectations and should not be part of a guest’s experience. I booked a standard room with a queen-size bed and, prior to arrival, contacted the hotel to request a room that was not located at either end of the corridor. The hotel replied that they would do their best to accommodate my request. However, upon arrival, I discovered that my room was located exactly at the end of the corridor. I returned to reception to request a change. The staff member informed me that all rooms with single beds were at the end of the corridor and claimed the hotel was fully booked. This confused me, as I had booked a queen-bed room, not a single-bed room. When I entered the room, it looked nothing like the photos on the website. The layout was irregular (not rectangular as displayed), and the bed was clearly not queen-size. I checked the hotel website again and found that two rooms were still showing as available. Unfortunately, I was exhausted after a long-haul flight and decided to rest first. A few hours later, I was woken by a strong sewage smell from an unknown source, as well as continuous noise coming from the bathroom pipes. At that point, I recorded a video and brought it to reception. A different staff member was on duty, and I sincerely appreciate her help.

Breakfast doesn’t have good selection of food and taking shower is not the best

Los productos de aseo huelen muy bien e incluyen acondicionador de pelo y crema para el cuerpo. Hay una piscina cubierta en el último piso y se ofrece agua con limón para refrescarse. Muy cerca de las estaciones decSete Rios. Desde la habitación se ve el acueducto de Lisboa.

객실은 깨끗하고 직원들 모두 친절합니다

Location convenient to shops and dining.

Cama ruim, frigobar péssimo que não gela. Ar condicionado não funcionou nenhum dia Somente o atendimento era bom .

Personale Gentile ed efficiente negozi e supermercati vicino. Non ho usufruito la colazione.

Nice clean room, fairly spacious. Great view of planes landing. Friendly reception. It was good to have on-site parking but beware that the parking garage is very tight and is extra to the room booking. Air con was okay but not really cool - okay for October but might be a problem in the summer. Didn't get around to trying out the pool or restaurant but the bar was lovely. 5 min walk to metro and post office. Lots of nearby restaurants. We'd definitely stay here again.

Zwemmen,schoonkamers, personeel, ontbijt top om te verblijven

Good but old

The staff at reception are very overworked and could definitely use a bell hop or concierge to assist with luggage and tourist questions. The policy of not allowing early check in results in a backlog that is frustrating all round. It seems counterproductive to have the foyer full of people, many of whom have been travelling all night, needing to check in all at the same time. My heart goes out to the staff trying to cope day in and out with this situation.

Foi ótima e super conveniente localização. A equipe do hotel foi muito querida. Além disso após o checkout eles permitiram que eu ficasse algumas horas a mais desfrutando da piscina antes de ir para o aeroporto. Super recomendo

Funcionários muito gentis! O quarto era ok. Limpo na medida… os carpetes me incomodaram um pouco e a recepção parecia suja.

Good location but very dated building. Bathroom ceilings full of stains and tub full of pink

Tudo funcionou como esperado. Eu considero isto muito importante.

Not close to main points of interest, but easy to get to from city and airport - was here for a wedding and this worked out very well. great price for a nice hotel!! bathroom is spacious and rooms are clean

Good

Several restaurants nearby (next street, when you walk across the bridge) Had to change from our first room because of the smell in the while space when arriving back from evening meal. Reception handled this very smoothly - I just had to go down to swap keys. Love the comfortable chair. Would be better to have two! Swimming pool pleasant and with the roof cover open was easy to access fresh air. Disappointing “restaurant” - the area we thought was a restaurant is only used for breakfasts. Any other food is served in a space off the foyer with only a few tables, the others either high or low coffee style tables. No call button at the bar to alert staff you are waiting. This is a good hotel for short stay with quick journey to the airport.

Great Customer service at the Front Desk. Thank you to Ms. Luisa. She was very welcoming!