维尔兰伯格精品酒店

This was a disastrous stay. Despite the premium prices this hotel charges, their maintenance is diabolical. I had to call various staff 4 times before they fixed the portable air conditioner in my room. This ranged from not informing us that the aircon would stop working if it filled up with water to the outlet pipe repeatedly falling out of the window vent. On the fourth complaint, the front office assured me it would be sorted out while I was out for the day. We got back to our hotel at around 1.30pm and NOTHING HAD BEEN DONE. When I went down to the front desk the Receptionist looked at me as if this was the first time I was reporting this. She had no explanation as to why the issue had not been sorted out. I asked to see the General Manger. I got various muted responses as to why I couldn’t see him, from him leaving for holiday that day to not knowing when he would be back. What General Manger takes a holiday during peak season? Eventually the Front Office Manager intervened and got the situation sorted. What an awful experience. The only excellent staff were the breakfast staff. They were fantastic!!

客房寬敞乾淨、人員友善，我非常喜歡早餐吧的員工，每天都充滿活力地親切問候，早餐種類多每天都吃很飽，在物價很貴的瑞士付有早餐吧真的可以省非常多錢！ 房間內應有盡有，有超大的空間可以把行李箱攤平，飯店樓下即是商圈，離火車站不算太遠，整體而言非常推薦！

房間整潔，面積偏細，地理位置方便，但我們住2樓房間的窗外就是2樓露天花園，早餐時間由7時許開始，住客可以選擇在露天花園用餐，因此用餐的人和房間內的人只有一窗之隔，加上瑞士少開冷氣、多開窗，房間內正在睡覺的人很容易被用餐人士嘈醒。房間內沒有雪櫃，整體性價比低。

General comments for my stays in the past week. The service was good. However, the Room facilities and cleanliness needs to be lift up immediately. 1. Stains and hair found on the sofa. 2. Wine cellar ventilation fan was noisy which woke me up during the night on my 1st stay. 3. Toilet bowl cover loosened. 4. Stains and hair found in a towel. 5. Curtains in the bathroom was dirty. 6. Basin was stained 7. Hair dryer was very dirty and dusty. 8. Stain found on the bed board. 9. There are screw holes in the bathroom wall that were not finished.

Sehr freundliches und hilfbereites Personal. Sehr gut gelegen. Mitten im Niederdorf.

Great place, right in the center, clean and has everything we needed. Perfect spot from a picky person. Thanks

Air conditioning machine in room worked but fair at best. Otherwise small room but comfortable. Great location, would stay there again. Staff was very helpful and friendly.

Nice rooms and beds. Thankfully the rooms had a small AC unit which kept them cool. The common areas were hot and uncomfortable late in the day. Breakfast was good, with a very nice woman in charge. Hotel staff was very helpful with train and bus information

The staff was very welcoming. Amenities clean and thoughtful. A/C available which is rare! Location was ideal.

Great location. Room was a little too warm for a good sleep.

This place is adorable and in a great location! Beautiful lobby, dining area and room. Would stay here again. If I had to say one small negative it would be that the bathroom needs a little updating. It is a nice size. otherwise we really liked the hotel.

Great Location!! Many restaurants within walking distance. The staff was very helpful.

Hotel Wellenberg is excellently located in the heart of Zurich, making it very convenient for exploring the city. Our room was comfortable, although the air conditioning had a difficult time keeping up with the late-July heat. The hotel is beautifully decorated throughout, and I especially enjoyed learning about its history and the family who continue to own it. That personal story adds to its charm and boutique character. The staff were consistently helpful, polite, and welcoming. Breakfast was just right, with a nice selection and very attentive staff. The small courtyard was a wonderful surprise—quiet, peaceful, and a lovely place to begin the day. A few small details could help elevate the experience and maintain the highest-quality boutique feel: adding liners or small bags to the bathroom waste receptacles would create a more polished appearance and also be convenient for housekeeping, and providing body lotion as part of the in-room amenities would be appreciated. Overall, Hotel Wellenberg offers a comfortable stay, a wonderful location, gracious service, and a unique sense of history.

Pas de réelle climatisation mais simple ventilation. Chambre très petite. Bruyant. Petit déjeuné peu varié

Helt igennem et dejligt sted.

Nice hotel. Very helpful staff.

Muy buena atención

The air conditioning was a joke. Our room had a portable unit that was terrible (and loud). The water condensation bin filled every 3 hours and we could not empty it ourselves. Emptying required a bucket, lifting the entire machine over the bucket, and unscrewing the bottom of the unit.

Beautiful hotel, excellent location and helpful staff

OK, but as usual over promise on the AC. Breakfast was fantastic.