The Haven Khao Lak

Clean and tidy, excellent staff, highly recommended

Staff are all nice and helpful, resort itself is nice. We booked the pool access and jacuzzi villa which was perfect; except many mosquito outside the jacuzzi area. We told the staff there are mosquito in our room and they sent mosquito spray to us immediately. Overall is good.

It is very quiet for enjoying your holiday. It provides shuttle bus to outside for shopping and dinning. But the return time is 1830 only. I like it the most is providing a free waiting room for waiting your fight. It is comfortable!

地點太不方便

較偏遠，入住後不願外出。 設備較古老，不似新建的酒店。 房間設備完善，清潔的。 全酒店被泳池包圍，泳池水也清澈，沒有小孩出沒， 挺享受的！ 但餐廳員工不太專業，常出錯的！食物質素也一般！

The hotel was all hoped it would be. Good quality. Breakfast was more than enough. The pool was amazing, and also right on a most amazing beach. Many thanks to the Haven

Beach: Absolutely stunning and not even close to crowded Wi-Fi: Somewhat unstable and not reliable enough for video calls. Housekeeping: Excellent. Our cleaning maid, May, did a wonderful job and kept the room in perfect condition throughout our stay. Air conditioning: Worked very well. Note that removing the key card from its holder shuts off all electricity, including the air conditioning. Breakfast Breakfast was the main disappointment. While it is clear that effort is being made, the overall experience does not meet expectations for a five-star hotel. The setup looks right, but execution falls short. For comparison, we stayed at JW Marriott last year, which had a similar layout but delivered a significantly better breakfast experience. Specific feedback and suggestions Fruit selection: Limited variation. Mango was missing entirely, and pineapple and dragon fruit were only available on a few mornings. Noodle soup station: Visually appealing but poor in execution. •First attempt: noodles were undercooked. •Second attempt: chicken meatballs contained a lot of gristle and sinew, making them unpleasant to eat. •The broth flavor was also not to our liking. •Juice: In a country rich in fresh fruit, serving juice from concentrate is disappointing and feels below five-star standard. Overall, a pleasant stay with excellent housekeeping and good room comfort, but the breakfast experience needs a clear upgrade to match the hotel’s five-star positioning.

Lovely hotel in beautiful surroundings. Very nice room. Fantastic cleaning. Lovely breakfast, with a very wide selection. Fantastic staff, helpful, nice and always smiling.

For the most part, we loved staying at this resort. We got upgraded to a villa which was wonderful as it gave us extra privacy from the other guests. The staff went above and beyond to meet our needs and were some of the nicest people we met on our trip. The grounds were beautiful, lush, and serene and the beach was just like a postcard. They provided a large beach mat and towels with a bag for the beach but there were also plenty of lounge chairs by the pool. For some reason the beach was always empty so we spent our mornings there. My only complaint was the quality of the food. We ate in the restaurants a few times and it was just not good. My husband did love the breakfast buffet though and the espresso machine was a bonus. I recommend going into “town” to eat but just know that you can’t get a Grab because the taxis have total control of the area and they charge 300 baht across the board. Overall, we loved our stay and would come back for the resort ambiance and practically empty beach, not to mention the sunsets!

Nice and quite

Tolles geräumiges Zimmer, bequeme Betten (nicht wie die Thai-Betten), alles sauber, Personal sehr freundlich und hilfsbereit, Frühstück sehr gut und abwechslungsreich, toller Strand vor der Tür, Roller direkt am Hotel für fairen Preis zu mieten, tolle Lage, Restaurants fussläufig, tolles Angebot an Aktivitäten, gutes Gym

Yes enjoyed the spa!!

Everything was perfect.

The swimming pools are fantastic at the Haven, and the hotel also enjoys an ideal location right on the beach. All staff were very courteous but if you have something to sort out I would suggest speaking to a Thai rather than a Nepali member of staff as the Nepali's will not admit when they don't know the answer, so will give you inaccurate information on occasion. The only reason I am not giving the Haven 5 stars is the smoking policy - it really has to change, it is still like the 1980's with the Germans smoking pretty much anywhere they want and the staff too 'polite' to stop them. Smoking areas adjacent to reception are not acceptable in this day and age.

Amazing pools, location and friendly staff.

Personal super, alles recht sauber, Anlage schon bissel älter aber ok.

views from just about anywhere, no matter where you were there was a stunning view.

Après un très bon sejour en septembre 2022 , j'ai décidé de revenir au Haven en 2025 ....quelle déception !!!! Les chambres sont au bout de leur vie, vraiment à rafraîchir car indigne d'un 5 étoiles..... humidité, moisissures, vitres sales y compris dans la douche, cafards que j'ai tué avec ce que j'avais sous la main ( déo) ...... Le personnel du restaurant pas à la hauteur, notamment une personne qui c'est arrêté de s'occuper de nous , car je ne connaissais pas par cœur mon numéro de chambre, qui a manifesté son mécontentement ( c'est rare en Thaïlande 🙏 , je vis à BKK depuis 4 ans ).... elle se reconnaîtra Je tiens à féliciter la personne de la conciergerie qui a été parfaite, elle se reconnaîtra également.... Vraiment déçu

The property is very old in the middle of no where the food was terrible. We had cockroaches in our room the bed was

Prinzipiell schöne Anlage bzw. schön gedacht, aber etwas lieblos erhalten. Das sieht nicht mehr so aus wie auf den Fotos. Essen ist okay, viel Auswahl aber qualitativ mittelmäßig.