御庭酒店及水疗中心

服務員態度親切,有禮貌,還主動介紹附近一帶食市和購物地點,酒店交通方便,房間清潔,早餐不錯只是款式不多

Conveniently located with everything within walkable distance. Room is spacious but a bit dim. Sadly there was a bug on my bed on the 2nd day but other than that the room is generally clean.

The staff members were extremely kind and made every effort to assist with any requests. They gave us a very warm welcome by providing a complimentary welcome tea and offering information about nearby attractions.

員工服務親切有禮， 俾人五星級的服務！地點一流！

The spa was stuck.

櫃台服務人員親切友善 很適合家庭旅遊

浴缸的熱水不能keep住長期間有熱水出，浴缸邊亦有小許漏水 退房後遺漏了usb充電線，返去查詢後店員不願意協助尋找

從入住到退房，服務都非常的週到、迎賓的點心到退房大廳經理送到外面真的非常的貼心

離鬧區，36古街超近

Excellent service: the staff are extremely nice and very helpful, we’ll come back for them!!! Clean room and the breakfast is great. Location is wonderful, you can walk to every tourist attractions.

Probably the best hotel I’ve stayed in Vietnam. Great A/C (Daikin), high quality mattress, TOTO faucet, great location, high ceiling, light control, comfortable lobby, fresh and great food preparation for breakfast, on top of all, the best service and smile that makes you day start with a good mood! Oh yeah they have fluent English comparing to other hotels I’ve stayed. Feels like a 5 star hotel!

I loved this hotel. The staff were very helpful, attentive, professional, and informative. My room was very clean and nice and cool before I walked in, they have the AC turned on 24/7 to keep the room comfortable. I also loved joking around with the staff; they were really good-natured about it. One important thing to remember: because it’s located by Hoan Kiem Lake, the road is closed from Friday at 7:00 PM until Sunday at midnight. If you don't want to walk a distance to get to your hotel, just make sure to arrive earlier on Friday. There are so many activities to try nearby, like massages, city tour buses, or just walking around the lake. I’ll definitely recommend this place to any of my friends traveling to Hanoi in the future.

Everything was good They need a little improvement with communication. I booked a 16 seaters van pickup from airport but somehow I was misunderstanding where to meet a driver. It took too long for them to respond to my message. I have to take 2 different minivan to hotel instead. Most of the party was my mistake not familiar with the surroundings. But I wish they can be prompt to my message. Thank you

Super nice people at front desk

Friendly staff, very helpful

Great hotel and wonderful staff

Just walk distance to hoan Kiem lake and the old District. Staff is very helpful and nice. Most rooms are big and comfortable.

I cannot recommend this Hotel enough. The staff were unbelievably helpful throughout my two stays at the hotel. I had originally booked just one night at the Imperial as was heading straight off to Ninh Binh, however, the very comfortable room, amazing staff, delicious breakfast and fantastic spa meant I rebooked another 2 nights when I returned to Hanoi after my travels. I cannot recommend this place enough. Its in a brilliant location and the staff cannot be more helpful.

スタッフの方がとても親切で、初めてのベトナム旅行満足です。

前泊まった時よりも？