DoubleTree by Hilton London - Chelsea

最初很滿意該酒店的環境和整潔….. 但令我感到意外的是…. 當我向reception counter要求支裝水（因為小朋友飲用，怕會水肚不服，而飲用支裝水應該比較安心點）…. Staff 竟然話我個package 唔包提供支裝水！一般酒店都基本上都會提供2支支裝水！很意外得知該酒店連提供基本的水都要視乎什麼package ! 這點已經令我對該酒店大大地打了折扣…真係有點失望！ 入住第一日我向朋友推薦….. 後來在第二天有了以的經歷，我即時通知朋友如果要book該酒店，要問清楚……否則不能提供基本的水時，一時之間真係好難喺附近買！

Very close to the overground station, friendly staff and good breakfast

員工服務態度非常好。酒店旁邊有一間很大的超級市場，有齊所有飲料，食品。多個巴士站在酒店旁邊，另overground 鐵路亦非常近，可以接駁underground鐵路去各區。

客房服務不好，住4天每天都缺少東西

Room is spacious. Wifi is fast. Breakfast is good. Welcome cookies are delicious.

C'était parfait

Me gustó bastante solo tuve un tema con el colchón que se sentían los resortes, pero lo cambiaron y listo, nos regalaron un par de bebidas y aunque está retirado se me hizo seguro y en Uber llegas rapido

There is nothing I have but splendid words for this hotel. Utterly amazing and the service was just on point. Even late calls to room service were treated with the same attention you’d expect during the day. The room was completely as advertised to the T, coupled with a nice viewing selection, kettle and cups for a late night drink and so much pleasantries. I’d definitely stay again

Great location comfortable area to walk and exercise. Parking garage next to the hotel was great as well.

Genel olarak herşey güzeldi

Friendly courteous and cheerful staff. Excellent breakfast and restaurant downstairs as well. Keep up the good work. Thanks.

It was good will go back.

Use Doubletrees often and this one is below par - uninterested and uncourteous check in, 2 towels for 3 of us, shower gel empty. Nice properly but no one seemed like they could be bothered. Better choices for the money.

Has a supermarket right next door

Overall a great experience. We arrived early intending only to drop our bags off and they let us check in early as a room was ready. They were thoughtful about the hot weather and handed us bottles of water without us needing to ask. Room was quiet and clean, not huge with the extra bed for our son but big enough for a short stay. It’s in a lovely area which feels like it has and is being refurbished all around the hotel. Only a couple of mins walk to Imperial Wharf Overground station - great to get to Westfield Shopping. Not quite so well connected to underground but not horrendous. If you like coffee Mrs Bee Coffee is a two min walk round the corner in Park Street and is wonderful. My only criticism is breakfast. It was very average and despite being quite prompt after it started everything in the buffet felt like it had been sitting there quite a while. Overall didn’t diminish a good stay.

We booked two rooms well in advance . One for myself and wife and one for our adult children. We were able to check in one room at 2.00pm and were advised the other room would be ready at 3.00pm. We informed the reception that we were going to Hyde park for a Stevie Wonder concert and would be back at 11.45 ish. On returning to the hotel they informed us that they were now overbooked by four rooms. We were tired and not impressed wirh this at all. We were offered another hotel for half of our party! After a while the receptionist eventually came up with an available room. I won’t be staying at this hotel again as our booking was not honoured and we felt like they were doing us a favour when they eventually found an available room.

Very pleasant stay, very kind staff. Highly recommended.

Disappointed there was no drinking/bottled water in the room. The biscuits on arrival from check in staff were fabulous! We ran out of tissues on first day and they were never topped up. Very well supplied with shower gel, hair shampoo and conditioner and body lotion. Overall, really enjoyed the stay and we liked the hotel. Stayed once before when we were going to Wimbledon.. Same reason for this visit. Handy for tube and a couple of local restaurants.

Same high standard as always a the Doubletree

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