Mercure Resort Sanur

環境讓我有家的感覺服務人員很親切

服務人員很親切又和善 我們一定會再去

非常優秀的飯店。地點超級讚。LOBBY服務也OK~推薦入住!!

酒店有些舊，但仍可接受。環境略為離開旺區，對出海灘非常美麗。

We stayed for only one night and checked in around midnight. We were allocated a room which was already occupied by a couple of guests. When we used the room card to enter the room, the two guests were already on bed and the lady screamed. It was a shock to us all. A terrible mistake that the reception has made. The other room given to us had a serious drainage issue for shower. The washing and cleaning should be done daily and should have been noticed by workers. Therefore not only an isolated problem but likely a problem with staff could care less attutide. I must however say that it is not the typical mercure experience that I had.

信价比很好。酒店的环境非常好，适合度假，酒店后面的沙滩人很少，非常美，可以snorkeling, 海草有点多，但是海草附近有些各种各样的小鱼和别的生物，还有没有毒的普通海蛇。酒店1.5公里内，好像有个潜水地点，叫Dog's Point, 水深大概6-7米，有大片的珊瑚，还有各种鱼类，底下被铺了十块路，就像个水底小花园。非常美

The setting is absolutely amazing very relaxing the accommodation is very undermaintained could do with a lot off work the tiles on our floor where all loose and floating the shower was terrible taps are corroded the only thing good about the room was the airconditioner was reasonably new and efficient Don't think I would stay there again the beach barbecue everything was cold and same for the buffet breakfast only tried both once the beachfront bar meals where okay It's a shame really because the setting is very magical

We stayed here for a week. The hotel is situated in a great location and has good facilities. The room was more than adequate and was nice and clean, although a little dated. Good breakfast and no problems getting a sun lounger either on the beach or the pool. Staff were friendly and helpful. Only minor issue was servicing of the room on several occasions where items weren't restocked. We would definitely stay here again and think it is good value for the money

So the Hotel is dated but functional. Our Room 184 which is a family room with bunkbeds as well as a second bathroom. The room was well appointed. The room was actually our favourite part of our hotel stay. The location is at the quiet end of the Sanur. The Restaurant needs a total overhaul. The food is terrible including the breakfast. The time between ordering food and delivery is unacceptable. The standard of food is unacceptable, the lack of simple cooking skills is something else. I ordered a pepperoni pizza at lunch it was terrible and cheese was put on last covering all other toppings. I understand this might not seem to be a huge issue however it shows a fundamental lack of culinary knowledge. The breakfast is just terrible as far as buffets go. The fried noodles are always from the day before and are only made fresh once the old ones have been consumed. The individual staff are super friendly, this isn't directed at them this is directed at management and the hotel chain. Service at the pool for drinks and food is atrocious.. For the price we would not stay again. 5/10 is the rating I give and that's only due to friendly staff and a decent room.

Lovely place to stay, if mobility is compromised consider something more central.

Very good position to the board walk, restaurants, yoga, beach. Not busy like the West Coast, but with all the spas and not overwhelming with shopping. Enough.

Beach front, amazing location, nice breakfast

het ontbijt was ook prima verzorgd, voor elk land hun eigen ontbijt. Personeel is zeer vriendelijk, direct behulpzaam, bijna rennen voor je. Dat hoeft natuurlijk ook niet. Top hotel.

This property is in need of an upgrade. But having said that we loved it. Never a problem getting a seat round the pool, great location and fantastic staff.

Nice hotel with lovely surroundings. Bit tired in the room but clean

Breakfast was incredible, excellent variety, eggs and omelettes as you like them, service always friendly and restaurant very pleasant and well run. Thank you.

タオルが少し臼黒くきたないがんじでした！前日使用したものが また、かけてあったのはおどろきました。プールタオルが臭くて使うのにとまどいました。他、朝食などはよかったです。あとちょっとした買い物ができるとよいですね！スタッフさんは親切でした。ありがとうございました！

This was our fourth stay for myself and my son at the Mercure Resort Sanur for another fantastic family holiday. The hotel and rooms are clean with ample amenities and comfy beds. The gardens are stunning, strolling out from your room each morning into them is a real treat and brilliant way to start a relaxing day. There are ample restaurants nearby with loads of choice, even for my fussy 8yo! Each year we come back is better and better, can’t wait to visit again!

Older hotel and a bit tatty.. needs an update all round. Website showed gym but no gym there. Shower screen leaked out onto floor. Room service hit and miss… would replenish coffee etc but not every day. Very basic breakfast. Staff lovely and ok for price but just a bit old and worn compared to other hotels in region and has not kept up standards.

From the cleanliness of the property, the friendly staff particularly Anna and Brian who always go out of their way just to make sure our needs are being met. Highly recommended!