Novotel Melbourne on Collins

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8.4
/10
Very Good
1,045 reviews

What Guests Say About Their Stay

Philip T.

9.4
/ 10
The staff were very polite and helpful. Overall experience is very good and pleasant during our stay in Novotel on Collins. Definitely will return one day!

Naomi

10.0
/ 10
Great place to stay, super central, great friendly staff. Pool of course a highlight with the kids!

Julie

10.0
/ 10
Great location in Melbourne, wasn’t sure what to expect as the entrance isn’t very inviting but once you get up to the reception level there was a nice bar and restaurant area. Lots of people use the hotel for business. Very good breakfast which was included, one of the best I’ve had. I’d stay here again.

Ron

10.0
/ 10
Staff were great, location was spot on for shopping , close to attractions, transport and amazing cafes and restaurants Pool was 27.5 degrees, spa 36 , used both , rooms quiet, good gym only slight criticism is lack of fast charging or usb C so bring your plug in chargers. Rooms very quiet Overall an excellent stay
In the Area
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270 Collins Street, Melbourne CBD, Melbourne, Victoria, Australia, 3000

Main Facilities

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Swimming Pool
24-Hour Front Desk
Parking
WiFi
Novotel Melbourne on Collins is a hotel is located at Melbourne CBD. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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What's around Novotel Melbourne on Collins

270 Collins Street, Melbourne CBD, Melbourne, Victoria, Australia, 3000
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Overview of Novotel Melbourne on Collins

Steps from Parliament Station and Melbourne's tram network, 270 Collins Street puts this 4.5-star, 380-room property spread across eight floors right in the CBD's daily foot traffic. Novotel's Australian story runs back to July 1991, when Novotel Sydney Darling Harbour opened three decades after the French brand's 1967 debut in Lille; today the network counts roughly 30 hotels nationwide, and this one carries the brand's familiar upper-midscale mix — contemporary rooms, an in-house fitness centre, heated indoor pool, and a restaurant-and-bar combo under one roof. On Traveloka, guest reviews of the hotel are generally positive, with room comfort and cleanliness both standing out — and location near Parliament Station comes up again and again in guest comments.

Not every review is glowing: some guests flag occasional lift and maintenance hiccups, which tracks for a building this size operating in a dense, heritage-heavy stretch of the CBD. Even so, the overall picture stays positive, anchored by that central position and easy reach of shopping, dining and attractions. Keeping 380 rooms and multiple lift banks running smoothly is a constant operational task, and Traveloka's review breakdown suggests the property manages it well on balance, isolated complaints aside.

Room Types at Novotel Melbourne on Collins

Only two of the eight room categories here come with published floor sizes — the 35 sqm Deluxe Spa Room and the 48 sqm Family Suite — and that gap is a useful starting point for narrowing down which of the eight fits a given trip. Both of those two are roomy enough to fit a cot or extra bedding, based on the official room descriptions, which makes them the default pick for anyone travelling with young children. Everyone else is choosing on features rather than a headline square-metre figure, so the breakdown below sticks to what each room's own page actually confirms.

Deluxe Spa Room (1 King)

The standout of the lineup: 35 sqm, a king bed, and the only category with an in-room spa bath, paired with a large walk-in shower and a chaise lounge.

Family Suite

At 48 square metres — the largest room on offer — this suite is built for 4-5 guests by splitting a king bed from a separate room with two single beds. A dining table, chaise lounge, Nespresso machine and free WiFi fill out the space.

Junior Suite (1 King)

For 3-4 guests who want suite-style space without a separate bedroom, this open-plan option pairs a king bed with a double sofa bed. Nespresso facilities and complimentary WiFi are included.

Entry and mid-tier rooms

Four remaining categories span Standard to Deluxe. The Standard Room offers a queen bed or two singles, a walk-in shower, a dedicated work space, soft duvets and a pillow menu, with atrium or city views depending on position. The Deluxe Room (1 King) keeps those view options and adds complimentary WiFi; the Deluxe Room (2 Double), built for up to four guests, steps up further with a bathtub-and-overhead-shower combo and Fairtrade-certified bathroom amenities.

Accessible Room (1 King)

Designed around accessibility needs, this room has a wheelchair-accessible shower with grab rails and a flip-down seat, lever-style taps, and an enlarged work space.

Facilities and Amenities

The In Balance Fitness Centre is the detail worth knowing before you pack: guest feedback collected on Traveloka's listing puts the indoor pool at around 27.5°C year-round, with the adjoining spa running hotter at roughly 36°C, and the hotel's official site separately confirms the space also houses a gymnasium. That's a more specific setup than a bare lap pool, and it's backed by Traveloka's own listing. Business travellers will also find the practical basics covered — a 24-hour front desk, express check-in and check-out, and on-site plus valet parking — useful for anyone arriving on a late flight or working odd hours.

  • Air conditioning throughout guest rooms
  • 24-hour front desk
  • WiFi in public areas
  • On-site and valet parking
  • Concierge service
  • Express check-in and check-out
  • Babysitting service (surcharge applies)
  • Luggage storage

A property this size needs multiple lift banks and a round-the-clock desk team to run smoothly. One thing worth flagging before you book: Traveloka's listing notes the hotel hasn't published its cancellation and deposit policy online, so it's worth confirming those terms with the property or through your Traveloka booking confirmation.

Location and Getting There

Melbourne Airport sits roughly 25-30 minutes away by car depending on traffic, and from there it's a straight run into the CBD to 270 Collins Street — one of the city's best-known retail and dining strips, within easy walking distance of Parliament Station and the tram network. The official site also points to nearby proximity to the MCG, Federation Square, Marvel Stadium, and the Princess and Regent Theatres, while Traveloka's own listing separately calls out Bourke Street Mall, Queen Victoria Market, the National Gallery of Victoria, and the Royal Botanic Gardens Victoria as being within an easy tram ride or walk — enough sights across shopping, art, markets and green space to fill a full day without needing a car. Travellers still nailing down dates can compare flights to Melbourne on Traveloka before locking in a room. Once you're on the ground, Collins Street's trams and the CBD's compact layout mean most Melbourne landmarks are reachable from the hotel's doorstep without a car. Southern Cross Station and Flinders Street Station — the city's two main rail hubs — are both a short tram ride or walk away, handy for day trips out to the Yarra Valley or Mornington Peninsula.

Dining at Novotel Melbourne on Collins

Cocktails and espresso first, or a full meal — either way, guests don't need to leave the building. Lane Bar & Grill, the hotel's main restaurant, overlooks Collins Street with a menu built around local, seasonal produce, while the adjoining Lane Bar covers drinks and coffee service. Traveloka's listing notes that breakfast is included on some rate types but not others, so it's worth checking what a specific booking covers before assuming it's bundled in. It's a full-service option on property that sits inside a much larger CBD dining scene; for restaurant precincts, laneway tours and other nearby attractions, travellers can browse things to do in Melbourne to round out a stay.

Why Stay at Novotel Melbourne on Collins

Consistency is the strongest argument for this hotel. Generally positive Traveloka reviews, anchored by standout cleanliness and room comfort, plus a genuinely central 270 Collins Street address steps from Parliament Station and the tram network — together, that's location and reliability rather than one flashy standout feature. Guest feedback gathered through Traveloka's listing also repeatedly singles out front-desk and housekeeping staff as polite and helpful, which lines up with the hotel's overall Very Good rating and reinforces the sense of a dependable, full-service stay rather than a bare-bones budget option.

The room lineup backs it up with real range, from a Standard Queen at the entry point through a Deluxe Spa Room with its own bath and chaise lounge, up to a 48 sqm Family Suite for groups needing separate sleeping spaces. And with a heated pool and gymnasium on site, keeping up a routine mid-trip doesn't depend on the weather or a nearby gym membership.

For business travellers, express check-in and check-out plus proximity to Melbourne's commercial core do the heavy lifting; for leisure travellers, it's a walkable base for the laneway dining scene, the theatre district around Collins Street, and venues like the MCG and Marvel Stadium — all without the price premium a boutique property in the same postcode would typically carry.

Tips for Booking Novotel Melbourne on Collins on Traveloka

  • Timing: Check-in opens at 14:00 and check-out is due by 11:00 — if your flight lands or leaves during Melbourne's peak CBD traffic windows, use the express check-in and check-out option to skip the queue.
  • Wellness hours: The heated indoor pool and spa in the In Balance Fitness Centre can run seasonal hours, so confirm the current schedule with the front desk on arrival rather than assuming a fixed timetable.
  • Cancellation terms: This property's cancellation and deposit policy wasn't published at the time of research, so double-check the specific rate conditions shown at checkout on Traveloka before committing to anything non-refundable.
  • Comparing nearby options: Traveloka's Melbourne hotel listings make it easy to line up other Collins Street and CBD properties side by side before you book.

Other Popular Hotels Near Melbourne CBD

Novotel Melbourne on Collins sits in one of Melbourne's busiest hotel corridors. Here are other well-reviewed CBD properties worth comparing for a different price point or style nearby.

Sofitel Melbourne on Collins

  • Hotel details: A 5-star, 18-floor property on Collins Street that guests rate highly on Traveloka.
  • Room types: A range of appointed rooms and suites; specific category names not published, with select rooms offering Club Lounge access.
  • Amenities: Swimming pool, fitness centre, valet parking, Club Lounge breakfast and evening canapés.

Stamford Plaza Melbourne

  • Hotel details: A 5-star, 308-room property across 16 floors on Little Collins Street, very well reviewed on Traveloka.
  • Room types: Various configurations including rooms with kitchens and dining areas; specific category names not published.
  • Amenities: Indoor swimming pool, fitness centre, meeting rooms, restaurant and coffee shop.

Corporate Stayz at Collins

  • Hotel details: An apartment-style property on Collins Street offering self-contained units with kitchens and private balconies.
  • Room types: Apartment-style rooms with full kitchens, flat-screen TVs and separate sitting areas.
  • Amenities: Elevator, free WiFi, terrace, concierge service; unserviced, no front desk.

Melbourne CBD Central Apartment Hotel

  • Hotel details: A 28-room property on Bourke Street across 6 floors, with generally positive reviews on Traveloka and its location a standout.
  • Room types: Rooms with climate control and well-appointed beds; specific category names not published.
  • Amenities: Restaurant, conference rooms, banquet facilities, concierge service.

ibis budget Melbourne CBD

  • Hotel details: A 3-star, 7-floor budget property on Elizabeth Street, with generally favourable guest reviews on Traveloka.
  • Room types: Well-appointed, functional rooms; specific category names not published.
  • Amenities: Free WiFi, parking (surcharge), 24-hour front desk, in-room climate control.

Wherever you choose to stay in the CBD, Traveloka's homepage is a good starting point for pulling together the rest of your Melbourne trip.

All facilities in Novotel Melbourne on Collins

Others Novotel Melbourne on Collins
Others

Kids and Pets

  • Babysitting with surcharge

Transportation

  • Valet parking

General

  • Swimming pool

Public Facilities

  • WiFi in public area

Hotel Services

  • Concierge
  • Express check-in
  • Express check-out
  • 24-hour Receptionist

In-room Facilities

  • TV

Accommodation Policy & General Information in Novotel Melbourne on Collins

Check-in/Check-out Time

Check-in:
From 14:00
Check-out:
Before 11:00
Hotel policy is not yet available.

General Information

Popular Facilities
Swimming Pool, 24-Hour Front Desk, Parking, WiFi
Check-In / Check-Out Time
From 14:00 - to 11:00
Number of floors in Novotel Melbourne on Collins
8
Another facilities in Novotel Melbourne on Collins
Babysitting with surcharge, Valet parking, Swimming pool, WiFi in public area, Concierge

Frequently asked questions about Novotel Melbourne on Collins

What is the check-in and check-out time at Novotel Melbourne on Collins?
Novotel Melbourne on Collins has check-in from 14:00 and check-out before 11:00. Guests should confirm the specific cancellation and deposit terms of their rate at checkout on Traveloka, since Novotel Melbourne on Collins's general policy was not published at the time of research.
Where is Novotel Melbourne on Collins located?
Novotel Melbourne on Collins is located at 270 Collins Street in Melbourne's CBD, within walking distance of Parliament Station and Melbourne's tram network. Guests also cite easy access to the MCG, Federation Square, and Marvel Stadium from Novotel Melbourne on Collins.
Does Novotel Melbourne on Collins have a pool and gym?
Yes, Novotel Melbourne on Collins operates the In Balance Fitness Centre, which includes an indoor heated pool, a spa, and a gymnasium. These wellness facilities are confirmed on both the hotel's official site and its Traveloka listing for Novotel Melbourne on Collins.
How many rooms does Novotel Melbourne on Collins have?
Novotel Melbourne on Collins has 380 rooms and suites according to its official site, making it one of the larger hotels in Melbourne's Collins Street precinct compared with smaller boutique and apartment-style properties nearby.
What room types does Novotel Melbourne on Collins offer?
Novotel Melbourne on Collins offers eight room categories: Standard Room, Deluxe Room (1 King or 2 Double), Deluxe Spa Room, Junior Suite, Family Suite, and an Accessible Room. The 35 sqm Deluxe Spa Room and 48 sqm Family Suite are the only categories with published sizes.
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Novotel Melbourne on Collins reviews and ratings

8.4
Very Good
From 1,000 reviews
Cleanliness

8.6

Room Comfort

8.6

Service and Facilites

8.6

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Traveller Reviews Novotel Melbourne on Collins

Number of reviews per page
20
40
Top reviews
darren lyndsay
icon-with Friends
with Friends
8.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Obviously a issue with the lifts
Naomi
icon-with Children
with Children
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Great place to stay, super central, great friendly staff. Pool of course a highlight with the kids!
Caroline
icon-with Children
with Children
2.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Terrible stay at the Novotel on Collin’s. Check in was running an hour and a half late and though we were given drink vouchers we just wanted to get to our room. I asked for an update three times and they always said they’d come over and see us. Never did. I had to keep following up. Not easy with three kids sitting in a hotel bar. Got in our rooms, no plugs for baths, kids had to use a face washer and shower in kids room didn’t work. Looking forward to a swim. Indoor pool absolutely freezing and spa not working. Lifts frequently broken at one stage my partner didn’t even bother trying to go back upstairs. Staff were mostly ok but had really rude service at the breakfast buffet. Needed to request table was wiped down (very dirty). Don’t bother. Never again.
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Devashna
icon-with Children
with Children
2.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Maintenance in the building has taken a step back. Dirty floors, hallways. We went to have dessert at the bar at 8:30pm and menus were being taken away instead of staff politely saying anything to us. Breakfast was sad and not of high quality at all. The sofa bed should include a bed topper if you’re going to utilise it has a bed when people book. My littles ones were up all night being uncomfortable. Pool area needs to be mopped and cleaned regularly. The hotel lifts are beyond a joke, the entire facility needs a revamp and a warmer more inviting feeling for guests to be there.
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Lyndon
icon-with Children
with Children
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Was good except hard to get the lift inside only one functional
Kirstie
icon-with Partner
with Partner
6.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Lifts major issues furniture at bar/dining area well past use by date
MARK Peter
icon-with Partner
with Partner
6.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Only one of the lifts was working on a busy weekend so it was terribly slow. The hallways were in need of a good vacuum. Otherwise not bad. Breakfast was good and the room was nice.
Julie
icon-
10.0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

Great location in Melbourne, wasn’t sure what to expect as the entrance isn’t very inviting but once you get up to the reception level there was a nice bar and restaurant area. Lots of people use the hotel for business. Very good breakfast which was included, one of the best I’ve had. I’d stay here again.
Bruce
icon-with Friends
with Friends
8.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

X
Ron
icon-Business
Business
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Staff were great, location was spot on for shopping , close to attractions, transport and amazing cafes and restaurants Pool was 27.5 degrees, spa 36 , used both , rooms quiet, good gym only slight criticism is lack of fast charging or usb C so bring your plug in chargers. Rooms very quiet Overall an excellent stay
Jill
icon-with Partner
with Partner
10.0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

Very nice hotel, walkable location, close to shopping and transit.
mark
icon-
6.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

While this hotel is conveniently located in the heart of the Melbourne CBD, it is looking a little tired and in need of a refurbishment. The biggest concern was the long delay in the elevators owing to the fact that 2 of the 3 elevators were out of service during my stay. All in all, the hotel is reasonable value.
Elisha
icon-with Children
with Children
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

We love staying at the Novotel on Collins, close to restaurants & cafes & we love the shopping district
Paul
icon-with Children
with Children
4.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Bed was on lean so legs higher than head. Mattress old and sank in middle and to the side. Rooms were hot even with aircon cranked and middle winter. Very run down, lifts not working. Hallways smelt of sewer in mornings. Paper thin walls - could hear neighbours conversations. Breakfast was average and long waits if you wanted fresh eggs or omelette
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Soon Chul
icon-with Partner
with Partner
8.0
/10
Reviewed 17 week(s) ago

Hotels.com verified review

The location is convenient; however, the swimming pool and gym are quite small. Additionally, the staff did not disclose that the room has a limited view. Breakfast was acceptable; however, there were no complimentary amenities provided. In addition, the water supplied in the room was simply tap water poured into a bottle, which did not feel safe to drink.
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Matthew
icon-with Children
with Children
6.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

When I made the booking, I specifically requested a room with two beds for 2 adults and 2 children. However, upon arrival, we discovered that we had been allocated two separate rooms under two different bookings, located at opposite ends of the building. When we asked the Novotel staff to help us understand what had happened, we were told that we would need to contact Expedia directly, as the booking had been made through your platform. We were very disappointed that the hotel staff were unable to provide further assistance or help resolve the issue.
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Nathan
icon-with Children
with Children
8.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

The hotel is starting to tire. Staff in general were really pleasant and helpful but queue management at check-in was a challenge at a busy time leading into a long weekend. Concierge were really welcoming from street level. After staying nearly a week, the situation with the lifts was problematic on multiple occasions. There are 2 lifts from street level but only 1 appeared to work often leading to queues at either end. Then with the 3 main lifts accessing all floors of the hotel, to have only 1 of these working all week led to delays, queues and really crowded lifts. There was a note near one of the lifts mentioning the staff were aware of the issue and working on it; and I am not sure how long it had been going on, but this certainly was a downer. There was also a tray of room service food left outside a room on Level 12 for about 48 hours which is a pretty poor sign of attention to detail. Other than that, the location and general comfort at the hotel was really great.
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Nicola Anne
10.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Great location
Cheryl
icon-Business
Business
10.0
/10
Reviewed 19 week(s) ago

Hotels.com verified review

This hotel has a great central location, making it easy to access many city venues. The staff were great and the room comfortable.
Andrew
icon-with Partner
with Partner
4.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

Bad bed, dirty hallways and property
Number of reviews per page
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Others 4 Novotel Melbourne on Collins

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.