Novotel Melbourne on Collins

Rooms were clean, easy walking distance to most things. Breakfast was great. Would definitely stay again

The only drawback was the aircons were too noisy in the room. Not sure it was our room as we were at the 14 floor or it was everywhere. Other than that it was good stay.

the room was very presentable, staff was friendly and efficient. Breakfast was nice, i would have liked the more egg options, maybe poached and the bacon hotter.

Amazing location in a family friendly place.

good location

Great location in the CBD, handy to everything yet still quietbat the same time. Helpful staff - would definitely stay again.

Friendly and Helpful Staff.

Good staff clean rooms in middle of city

Always great to stay at the Novotel on Collins. Perfect location to, well everything; shopping, restaurants, theatre, cinemas and transport. Tram right out front and Flinders Street station, one block away. Plenty of car parking options nearby if driving. Staff are always friendly, rooms are spotless and they have all the amenities you need, and smack in Melbourne central. Enjoy your stay!

Cleanliness of room, particularly the bathroom wasn’t to a satisfactory standard. Hairs were left in the shower

I spent 15 nights, not one staff member attempted to even ask my name. Poor service, crowded and not helpful in general. Biggest issue was the AC, it’s temperamental and it varies up to 2 degrees so suddenly the room is super hot then super cold. It can sit either on 24 or 19 no other options and it’s terrible. You can’t control your room temperature. The lift stunk the entire time, and sometimes the lift just decided not to move. Room maintenance is basic on daily basis, even when you put the towel on the floor to get changed sometimes it doesn’t. Basic coffee station with extremely limited options. For the amount I paid and for 4.5 star level. I’m not impressed at all… would think twice about re-booking here

Overall was a great experience and staff were very helpful

Room was reg cleaned. All staff friendly and helpful. Great breakfast, $10 less if booked during check in. Wld def stay there again

room was nice and clean. working out the lights was a nightmare- god knows how the bedside lights work and you couldnt get the lamp to stay on with out the room lights so it was either pitch black in the room or bright light. rooom service phone line went unanswered multiple times, the air con was redicousley noisy when it reached temp and shut down - so much so that i had to wear earplugs. the plumbing from the room next door also excessivly noisy if they had an early shower. front desk staff were great and location is very good. 2/5

Great locstion

Location was perfect! So close to all the major shops, eateries and entertainment. Staff were extremely helpful, polite and responsive with requests. Room was very clean, amenities as they look in the pictures. The only change I would make is requesting a room no where near the elevators. Our room was directly across and I hear them go up and down all night. Other than that, great experience.

Good for the price, but tired and needs a refurbishment. Great location.

Clean room

The room was clean and the service was excellent. I left 2 expensive items in the room on check out and they were express posted to me immediately. Great service.

Hotel was in area that was close to shopping and restaurants. Our room could have done with an upgrade very tired looking, carpet was all torn. Housekeeping wasn't up to standard. Staff in the lounge area and restaurant were excellent. Also the staff on Entry area were really helpful