Novotel Melbourne on Collins

Extremely Disappointing Stay ❌ Not Worth even 1 Star ❌ My experience at Novotel Melbourne on Collins, was terrible. Reception rarely answers calls, and when they do, room service requests (towels, water, etc.) are delayed for over an hour — if delivered at all. Only 1 out of 3 lifts was working, causing long queues. Floors smelled unpleasant and felt poorly maintained. No assistance with luggage. Staff show zero urgency or accountability. The Wi-Fi is painfully slow, and better access is not provided. Dirty glasses were not removed at water dispencer. If you look at the couches or seats kept on reception, absolutely dirty and not cleaned. Overall, poor management and extremely disappointing service. I would strongly advise others to reconsider before booking.

Spacious, comfortable room. Great location. Quiet and peaceful. 3 problems. Firstly I arrived in the country at 23.00 and checked in at 00.30. Reception took my credit card details and email address. Within 4 hours I received 2 scam emails from ‘PayPal’ and someone tried to buy AUD 500 of bitcoin from my credit card. I complained to the manager of the hotel and he blamed Expedia for the data breach. I’ve been using Expedia for decades without any problems. Secondly the bathroom was not cleaned properly all 3 days of my stay. I had to request fresh towels and toilet paper. And 2 out of 3 lifts were out of order the whole time.

Friendly staff

The staff were absolutely fantastic! The food at breakfast was average, too much choice over quality.

Brilliant location. Massive room. Clean and new room. Really good gym and pool. All good so far! However, I was welcomed as Mr (even though I’m a Ms), the milk in fridge did not get replaced for my second day and there was only one out of 3 lifts working which meant a long wait . I often resorted to using the fire stairs - but got stuck on one occasion. Also noticed no hand cream (which is provided at Novotel Central)

The 3 elevators that take you to the rooms, only had one working. A bit annoying on a saturday when a fair few people were using it at the same time. Old building. Why is there a set of 2 lifts that go up to reception only (level 3) and another set of 3 lifts that take you to your room? The layout is not user friendly

Easy clean and central. Breaky was great and love the fresh juice machine

Friendly staff, bar staff were great amd front reception on this trip actually welcomed me back which never happens.

Staff were very good partic house-keeping but building is old and lifts and access not good. No where outside for pick up and drop off.

Yes excellent staff clean room

Excellent weekend

Good services

Nice staff

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Yes all good

The location was tremendous.

Rooms a bit dated, but front desk service is excellent

Price was high to compare with quality. Staff were friendly. Reason for three star is our room didn’t have toothbrushes and slippers and carpets were stinky

Good room good location

Rooms were clean, easy walking distance to most things. Breakfast was great. Would definitely stay again