Novotel Melbourne on Collins

v.old fnnishes and small pool

Service and location is good

Convenient location. Staff was very nice. We stored our luggage at the concierge after check out but came back a couple of times to repack the stuff. But the staff had no complaints and greeted us every time with smiles. Love their services.

Horrible, very dirty and dusty. Bedside lamps are both not working, the air-con was super noisy. And cleaning status is unsatisfactory

ㄧ切都不錯，美中不足就是隔音差，隔壁早上6點多就開戰，無法入眠很無奈

Great location

This hotel has a great central location, making it easy to access many city venues. The staff were great and the room comfortable.

Bad bed, dirty hallways and property

Breakfast menu was good. Everything is so nearby. The location is perfect to kust wonderr around. Absolutely perfect place qas for us to enjoy the weekend.

Location was awesome but it ended there Room on the 14th floor, really dirty, carpet ripped, wallpaper peeling off the walls, tap in the bathroom sink broken out of the basin, one broken lift and the other two were overloaded, when I alerted reception she just shrugged. Probably better around for the price

Very convenient location

Excellent location but not up to a Novotel standard…only one lift for over 300 rooms. A nightmare especially as the only working one broke down with myself, my granddaughter and other people in it albeit for a very short time…used fire escape and ended up in some back lane…had to ask directions to get back to the front of the hotel…told reception staff but just seemed fed up with the situation…really long walk from room to lift…door cards were cancelled a day early…overcharged for breakfasts..awaiting refund…there seemed to be no management in the restaurant. Staff tried their best and were very polite but disorganised…lack of cleanliness around the breakfast area.spilt food,coffee juice…no plates for toast, missing bacon or beans etc…although choice was good..enjoyed a well cooked evening meal… I have used many Novotel especially at Auckland airport…always excellent but this one in Melbourne needs much attention… sorry but will not use again or recommend and think twice about using the brand…

Our rooms were a long way to walk to, the breakfast was not good very busy and not much food to select from, only 1 lift out of 3 was working, but good location and would stay there again because of location

Perfect location to trams and everything Melbourne! Rooms little tired but still clean

Awesome place to stay, friendly staff, lovely rooms and amenities, delicious breakfast and a location that can’t be beaten! See you next time!

Great location. Waiting on new lifts, so presently there are limited lifts and quite crowded. Clean, nice friendly staff and centrally located. Breakfast is very good but coffee is poor. Tea is very good, lots of options. Would still recommend even with the lift issues

Ótimo quarto, café da manhã completo delicioso. E o mais importante é a localização, próximo das melhores lojas, restaurantes, estação de trem, museo, tudo isto a poucos passos caminhando.

Great location very close to all things Melbourne

Had to change room. Tv wasn't working. Shower drain flooded in bathroom. Carpet in hallways needed cleaning.

Location, location, location !!! It suited our needs to a tee for our short trip to Melbourne. Lifts were not all in working order and were on the slow side, most noticeable during times of peak use by hotel patrons. Wasn't sure that there was an attempt to fix the non-operational lift with any urgency despite the obvious need to.