ノボテル メルボルン オン コリンズ

便利で、サービス等も良かったです。

唯一のエレベーターがトラブル。 もともと、客室には１台しか動いていなかった

メルボルンを観光するにはベストな立地でした。 ホテルの窓から景色は望めません。 周りが建物なのでカーテンも開けられず部屋が明るくなく、それだけが残念でした。 日本語が分かるフロントの方がいて非常に助かりました。 モーニングは美味しいかったけど、四日間メニューは同じだったので　四日目には少し◯きてきました。 総合的に、観光するのに立地がよく、疲れたら、ホテルに戻り休んだりできたので良かったです。

周辺が良い

No flim service but good basic service. Breakfast is not so gorgeous, but enough.

スタッフの対応が丁寧で、英語が不得意な我々に翻訳アプリを使ってデポジットの説明も丁寧行ってくれた。 トラムのフリーエリアも使いやすく便利。 次にメルボルンを訪れる事があれば、このホテルを選びます。

ルームサービスケータリングが通じない

立地が良く、トラムも近いので、どこへ行くにも便利です。 レストランも美味しいです。 お掃除もしっかりされています。 ただ、初日は、冷蔵庫が空っぽでした。 ワインのプレゼントが嬉しいです。

ベッド脇に埃がたまっていた。 掃除してもらうために翌日、埃がたまっている場所を書いて指摘したが、やはりクリーニング後も汚いままだった。16万払って、汚い部屋に２日間も寝るはめとなり非常に残念だった。

Extremely Disappointing Stay ❌ Not Worth even 1 Star ❌ My experience at Novotel Melbourne on Collins, was terrible. Reception rarely answers calls, and when they do, room service requests (towels, water, etc.) are delayed for over an hour — if delivered at all. Only 1 out of 3 lifts was working, causing long queues. Floors smelled unpleasant and felt poorly maintained. No assistance with luggage. Staff show zero urgency or accountability. The Wi-Fi is painfully slow, and better access is not provided. Dirty glasses were not removed at water dispencer. If you look at the couches or seats kept on reception, absolutely dirty and not cleaned. Overall, poor management and extremely disappointing service. I would strongly advise others to reconsider before booking.

Spacious, comfortable room. Great location. Quiet and peaceful. 3 problems. Firstly I arrived in the country at 23.00 and checked in at 00.30. Reception took my credit card details and email address. Within 4 hours I received 2 scam emails from ‘PayPal’ and someone tried to buy AUD 500 of bitcoin from my credit card. I complained to the manager of the hotel and he blamed Expedia for the data breach. I’ve been using Expedia for decades without any problems. Secondly the bathroom was not cleaned properly all 3 days of my stay. I had to request fresh towels and toilet paper. And 2 out of 3 lifts were out of order the whole time.

Friendly staff

Service and location is good

The staff were absolutely fantastic! The food at breakfast was average, too much choice over quality.

Brilliant location. Massive room. Clean and new room. Really good gym and pool. All good so far! However, I was welcomed as Mr (even though I’m a Ms), the milk in fridge did not get replaced for my second day and there was only one out of 3 lifts working which meant a long wait . I often resorted to using the fire stairs - but got stuck on one occasion. Also noticed no hand cream (which is provided at Novotel Central)

The 3 elevators that take you to the rooms, only had one working. A bit annoying on a saturday when a fair few people were using it at the same time. Old building. Why is there a set of 2 lifts that go up to reception only (level 3) and another set of 3 lifts that take you to your room? The layout is not user friendly

Easy clean and central. Breaky was great and love the fresh juice machine

Muy cómoda nuestra estancia. Hubicacion perfecta

Personal amable, habitación siempre limpia. Ubicación perfecta.

Friendly staff, bar staff were great amd front reception on this trip actually welcomed me back which never happens.