Festa Winter Palace

Hotels
8.2
/10
Very Good
51 reviews

What Guests Say About Their Stay

Pene

10.0
/ 10
We always enjoy the uniqueness of the place. Its location is great and the facilities are also good. We noticed an obvious uplift in food quality this year.

Stanimir

10.0
/ 10
We had a great winter vacation in this classy hotel. The personnel was kind and helpful.

Ivan

10.0
/ 10
Amazing hotel! Great location and such a good stuff! Definitely will come back!
In the Area
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Borovets, Samokov, Sofia, Bulgaria, 2010

Main Facilities

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Restaurant
Swimming Pool
24-Hour Front Desk
Parking
WiFi
Elevator
Staying at Festa Winter Palace is a good choice when you are visiting Samokov. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
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What's around Festa Winter Palace

Borovets, Samokov, Sofia, Bulgaria, 2010
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Discover More About Festa Winter Palace

Location


Staying at Festa Winter Palace is a good choice when you are visiting Samokov.

About Festa Winter Palace

From business event to corporate gathering, Festa Winter Palace provides complete services and facilities that you and your colleagues need.

Festa Winter Palace is the splendid choice for you who are seeking a luxurious treat for your holiday. Get pampered with the most excellent services and make your holiday memorable by staying here.

Spa treatment is one of the main features of the hotel. Pamper yourself with the relaxing treatment that rejuvenates you.

Not only located within easy reach of various places of interests for your adventure, but staying at Festa Winter Palace will also give you a pleasant stay.

Have fun with various entertaining facilities for you and the whole family at Festa Winter Palace, a wonderful accommodation for your family holiday.

The highest quality service accompanying its extensive facilities will make you get the ultimate holiday experience.

The hotel’s fitness center is a must-try during your stay here.

Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.

Get the best deal for finest quality of spa treatment to unwind and rejuvenate yourself.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Festa Winter Palace is a hotel with great comfort and excellent service according to most hotel's guests.

Get precious and unforgettable moment during your stay at Festa Winter Palace.

All facilities in Festa Winter Palace

Bar, Cafe and Lounge Festa Winter Palace
Bar, Cafe and Lounge
Swimming Pool Festa Winter Palace
Swimming Pool
Entertainment Facility Festa Winter Palace
Entertainment Facility
Fitness Center Festa Winter Palace
Fitness Center
Functional Hall Festa Winter Palace
Functional Hall

Things to Do

  • Indoor pool
  • Garden
  • Spa
  • Steam room
  • Pool sun loungers

Hotel Services

  • Laundry service
  • Newspaper in lobby
  • Luggage storage
  • 24-hour Receptionist
  • Concierge

Sports and Recreations

  • Game room
  • Ski storage
  • Horse riding
  • Billiard
  • Fitness center

Public Facilities

  • Smoke-free area
  • Safety deposit box
  • Coffee shop
  • Elevator

Transportation

  • Airport transfer
  • Valet parking
  • Bicycle rental

General

  • Banquet
  • Parking
  • Terrace

Business Facilities

  • Meeting rooms
  • Conference rooms
  • Business center

Nearby Facilities

  • Hair salon
  • ATM/Banking

Family-friendly Facilities

  • Kids club

Food and Drinks

  • Nightclub

Connectivity

  • Free WiFi

Accessibilty

  • Disabled access friendly

Accommodation Policy & General Information in Festa Winter Palace

Check-in/Check-out Time

Check-in:
From 14:00
Check-out:
Before 12:00

General Check-in Instructions

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • This property accepts credit cards, debit cards, and cash
  • Cashless transactions are available
  • Safety features at this property include a fire extinguisher, a smoke detector, and a security system
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
, This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.

Pets

Pets Not Allowed
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General Information

Popular Facilities
Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, WiFi, Elevator
Check-In / Check-Out Time
From 14:00 - to 12:00
Available rooms at Festa Winter Palace
66
Number of floors in Festa Winter Palace
4
Another facilities in Festa Winter Palace
Indoor pool, Garden, Spa, Steam room, Pool sun loungers

Frequently asked questions about Festa Winter Palace

What are available facilities at Festa Winter Palace?
There are top facilites at Festa Winter Palace such as Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, WiFi, Elevator. (some may require extra charges)
What is normal check-in & check-out time at Festa Winter Palace?
The standard check-in time at Festa Winter Palace is starting from From 14:00 while the latest check-out time is at Before 12:00
What is the star rating of Festa Winter Palace?
Festa Winter Palace has a 5.0-star rating.
How many floors does Festa Winter Palace have?
Festa Winter Palace has 4.
How many rooms are available at Festa Winter Palace?
Festa Winter Palace has 66.
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Festa Winter Palace reviews and ratings

8.2
Very Good
From 51 reviews
Cleanliness

8.8

Room Comfort

8.6

Location

10.0

Service and Facilites

8.4

Sort by
Most Relevant
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Traveller Reviews Festa Winter Palace

Number of reviews per page
20
40
Top reviews
Pene
10.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

We always enjoy the uniqueness of the place. Its location is great and the facilities are also good. We noticed an obvious uplift in food quality this year.
Elizabeth
icon-Friends and Family Family
Friends and Family Family
4.0
/10
Reviewed 226 week(s) ago

Hotels.com verified review

The hotel is dated throughout. The staff were
Verified traveler
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 276 week(s) ago

Expedia Group verified review

Our stay was great. I definitely recommend this hotel.
Stanimir
icon-with Partner
with Partner
10.0
/10
Reviewed 276 week(s) ago

Hotels.com verified review

We had a great winter vacation in this classy hotel. The personnel was kind and helpful.
Ivan
icon-Friends and Family with Friends
Friends and Family with Friends
10.0
/10
Reviewed 279 week(s) ago

Hotels.com verified review

Amazing hotel! Great location and such a good stuff! Definitely will come back!
Ivan
icon-with Partner
with Partner
10.0
/10
Reviewed 279 week(s) ago

Hotels.com verified review

Great hotel with nice location and amazing stuff! Food was good. Honestly we had a great time here! Definitely will come back again soon!
Verified traveler
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 280 week(s) ago

Expedia Group verified review

It was quiet, well maintaiined.The staff was very friendly.My recommendation is to pay more attention on meals in the restaurant.
Petko
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 296 week(s) ago

Expedia Group verified review

Had an amazing stay at this hotel. Been provided a free room upgrade. The staff are so kind. I like the size of the rooms - they're all big with large bathroom and comfy beds. Ordered a room service which was great too.
Carl
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 327 week(s) ago

Hotels.com verified review

We stayed to meet up with family on a skiing trip for 4 days. The check in was smooth, the view was amazing from our 5th floor junior suite overlooking the black slope (room 506). Breakfast was lovely, always plenty of food and a microwave if you wanted to warm anything up. The evening meal was tasty, salad bar amazing, not to my taste of evening meal but always enough to choose from. Checkout was easy and we left our luggage while we went for lunch too. Brilliant location just a short walk to the slopes. Will be looking to book again for next year.
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John
icon-Friends and Family with Friends
Friends and Family with Friends
8.0
/10
Reviewed 328 week(s) ago

Hotels.com verified review

The room I was initially given was nothing like the description given on your website, no balcony, no bath tub, it was just a standard room. I complained to reception and they moved me to a suit with balcony but still no bath tub, they said there would be no extra cost which was good of them considering it was still below the standard described on your website when booking.
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Tenna Ann
icon-Family
Family
2.0
/10
Reviewed 352 week(s) ago

Hotels.com verified review

Our first visit to Bulgaria and we ended up at this 5* hotel (5* - really)?? - The x-mas lights were turned on in september and the smell of wunderbaum and horse droppings was quite overwhelming. Anyway, we arrived late in the evening, which we had notified the hotel about, and were 'welcomed' by a very rude male-receptionist, who said that our reservation had been cancelled. We had ordered and paid for half board and a deluxe room with mountain views and we showed him all the documentation to confirm our booking. We never figured out why and how our booking was cancelled? We were shown a room in the back of the hotel by a young man with absolutely no english skills. The room had no views and we were told that due to high demand there would be no guarantee that a room with a view would be available for us the next day. After having called the receptionist at Festa Winter Palace 3 times, who repeated what he had told us, the booking team at hotels.com offered us an alternative hotel option, but not a 5 star and not half board. My daughter luckily managed to find another option at a competetive site and hotels.com accepted that solution and returned our payment. But what a bad experience for a first visit to Bulgaria. The country is very beautiful but the people have a lot to learn when it comes to customer service and attitude. Not to mention the lack of language skills, especially english. What a shame ...
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William
4.0
/10
Reviewed 412 week(s) ago

Hotels.com verified review

Very run down. Staff not overly nice. Given a horrible room. Just not worth the value, 2 star quality max.
Verified traveler
icon-Family
Family
6.0
/10
Reviewed 415 week(s) ago

Hotels.com verified review

This hotel is 2.5-stars at the most. The staff is nice and trying to be accommodating but the entire place is a joke. As soon as we arrived we found out the mini fridge in the room doesn't work. One of the towels had holes in it, HOLES in a towel at a 5-star hotel! We stayed in the middle of July but the entire hotel interior still had Christmas and New Year decorations. Bar and restaurants are not open at all even though they say they are and many time if you need something like a drink or food you have to talk to reception. The internet is in and out and so is the TV. My child wanted to watch TV one morning and the TV was not working so when I went to ask in Reception what the problem was they told me I probably don't know how to turn it on properly. WOW! We watched TV the night before and apparently my "turn on TV skills" were good back then. Turned out their internet was out and so was the TV signal. It is extremely rude of stuff to suggest something wrong with the room is their customer's fault. Our room was never properly cleaned when house keeping services passed by. Only thing they did was put on the bed cover and hang towels... The list goes on and on... I am not sure why the hotel is 5-stars. It is just bizarre. The only positive thing was how nice and friendly the staff was but unfortunately they couldn't make up for such badly run hotel.
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jon
10.0
/10
Reviewed 434 week(s) ago

Expedia Group verified review

Recent improvements Free outside parking available
peter
icon-Family
Family
10.0
/10
Reviewed 434 week(s) ago

Hotels.com verified review

Nice hotel, my third visit in three years. Nice and clean, very warm and comfortable but always a few snags - broken light bulbs, missing tiles, radiator not properly screwed to wall. Nothing major to put me off and I'll be booking again for next year, probably not half board though as the food is a bit luke warm.
Alan & Debbie
8.0
/10
Reviewed 438 week(s) ago

Expedia Group verified review

Lovely hotel, but not 5 star. Certain staff could benefit from more training. Breakfast brilliant, but better understanding needed of the timing of bringing out meal courses. TV had no English channels as advertised.
Aleksandar
icon-Family
Family
10.0
/10
Reviewed 472 week(s) ago

Hotels.com verified review

Amazing place to rest and recharge. Excellent for young family with small children. Lots of activities around.
Aleksandra
icon-Family
Family
10.0
/10
Reviewed 474 week(s) ago

Hotels.com verified review

Awesome hotel and staff. It's a bit tough to find as there are not a lot of signs. Otherwise location was great and so were the facilities. Staff was extremely friendly and accommodating. We found out that May is low season for them and thus a lot of the shops were not open in the area. Other than that we still had a great time
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Kieran
icon-Family
Family
8.0
/10
Reviewed 480 week(s) ago

Hotels.com verified review

Bit of a trek to the slopes and ski rental places, but doable
Krasimira
8.0
/10
Reviewed 481 week(s) ago

Expedia Group verified review

Good room size; great location; excellent breakfast No ramp available at the main entrance and to Season Restaurant, which was very inconvenient with our baby stroller
Number of reviews per page
20
40

Ready to make up your mind?

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Lobby 4 Festa Winter Palace

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
8.2
Very Good
From 51 reviews
Cleanliness

8.8

Room Comfort

8.6

Location

10.0

Service and Facilites

8.4

Sort by
Most Relevant
Preferences
See All

Traveller Reviews Festa Winter Palace

Number of reviews per page
20
40
Top reviews
Pene
10.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

We always enjoy the uniqueness of the place. Its location is great and the facilities are also good. We noticed an obvious uplift in food quality this year.
Elizabeth
icon-Friends and Family Family
Friends and Family Family
4.0
/10
Reviewed 226 week(s) ago

Hotels.com verified review

The hotel is dated throughout. The staff were
Verified traveler
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 276 week(s) ago

Expedia Group verified review

Our stay was great. I definitely recommend this hotel.
Stanimir
icon-with Partner
with Partner
10.0
/10
Reviewed 276 week(s) ago

Hotels.com verified review

We had a great winter vacation in this classy hotel. The personnel was kind and helpful.
Ivan
icon-Friends and Family with Friends
Friends and Family with Friends
10.0
/10
Reviewed 279 week(s) ago

Hotels.com verified review

Amazing hotel! Great location and such a good stuff! Definitely will come back!
Ivan
icon-with Partner
with Partner
10.0
/10
Reviewed 279 week(s) ago

Hotels.com verified review

Great hotel with nice location and amazing stuff! Food was good. Honestly we had a great time here! Definitely will come back again soon!
Verified traveler
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 280 week(s) ago

Expedia Group verified review

It was quiet, well maintaiined.The staff was very friendly.My recommendation is to pay more attention on meals in the restaurant.
Petko
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 296 week(s) ago

Expedia Group verified review

Had an amazing stay at this hotel. Been provided a free room upgrade. The staff are so kind. I like the size of the rooms - they're all big with large bathroom and comfy beds. Ordered a room service which was great too.
Carl
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 327 week(s) ago

Hotels.com verified review

We stayed to meet up with family on a skiing trip for 4 days. The check in was smooth, the view was amazing from our 5th floor junior suite overlooking the black slope (room 506). Breakfast was lovely, always plenty of food and a microwave if you wanted to warm anything up. The evening meal was tasty, salad bar amazing, not to my taste of evening meal but always enough to choose from. Checkout was easy and we left our luggage while we went for lunch too. Brilliant location just a short walk to the slopes. Will be looking to book again for next year.
Read More
John
icon-Friends and Family with Friends
Friends and Family with Friends
8.0
/10
Reviewed 328 week(s) ago

Hotels.com verified review

The room I was initially given was nothing like the description given on your website, no balcony, no bath tub, it was just a standard room. I complained to reception and they moved me to a suit with balcony but still no bath tub, they said there would be no extra cost which was good of them considering it was still below the standard described on your website when booking.
Read More
Tenna Ann
icon-Family
Family
2.0
/10
Reviewed 352 week(s) ago

Hotels.com verified review

Our first visit to Bulgaria and we ended up at this 5* hotel (5* - really)?? - The x-mas lights were turned on in september and the smell of wunderbaum and horse droppings was quite overwhelming. Anyway, we arrived late in the evening, which we had notified the hotel about, and were 'welcomed' by a very rude male-receptionist, who said that our reservation had been cancelled. We had ordered and paid for half board and a deluxe room with mountain views and we showed him all the documentation to confirm our booking. We never figured out why and how our booking was cancelled? We were shown a room in the back of the hotel by a young man with absolutely no english skills. The room had no views and we were told that due to high demand there would be no guarantee that a room with a view would be available for us the next day. After having called the receptionist at Festa Winter Palace 3 times, who repeated what he had told us, the booking team at hotels.com offered us an alternative hotel option, but not a 5 star and not half board. My daughter luckily managed to find another option at a competetive site and hotels.com accepted that solution and returned our payment. But what a bad experience for a first visit to Bulgaria. The country is very beautiful but the people have a lot to learn when it comes to customer service and attitude. Not to mention the lack of language skills, especially english. What a shame ...
Read More
William
4.0
/10
Reviewed 412 week(s) ago

Hotels.com verified review

Very run down. Staff not overly nice. Given a horrible room. Just not worth the value, 2 star quality max.
Verified traveler
icon-Family
Family
6.0
/10
Reviewed 415 week(s) ago

Hotels.com verified review

This hotel is 2.5-stars at the most. The staff is nice and trying to be accommodating but the entire place is a joke. As soon as we arrived we found out the mini fridge in the room doesn't work. One of the towels had holes in it, HOLES in a towel at a 5-star hotel! We stayed in the middle of July but the entire hotel interior still had Christmas and New Year decorations. Bar and restaurants are not open at all even though they say they are and many time if you need something like a drink or food you have to talk to reception. The internet is in and out and so is the TV. My child wanted to watch TV one morning and the TV was not working so when I went to ask in Reception what the problem was they told me I probably don't know how to turn it on properly. WOW! We watched TV the night before and apparently my "turn on TV skills" were good back then. Turned out their internet was out and so was the TV signal. It is extremely rude of stuff to suggest something wrong with the room is their customer's fault. Our room was never properly cleaned when house keeping services passed by. Only thing they did was put on the bed cover and hang towels... The list goes on and on... I am not sure why the hotel is 5-stars. It is just bizarre. The only positive thing was how nice and friendly the staff was but unfortunately they couldn't make up for such badly run hotel.
Read More
jon
10.0
/10
Reviewed 434 week(s) ago

Expedia Group verified review

Recent improvements Free outside parking available
peter
icon-Family
Family
10.0
/10
Reviewed 434 week(s) ago

Hotels.com verified review

Nice hotel, my third visit in three years. Nice and clean, very warm and comfortable but always a few snags - broken light bulbs, missing tiles, radiator not properly screwed to wall. Nothing major to put me off and I'll be booking again for next year, probably not half board though as the food is a bit luke warm.
Alan & Debbie
8.0
/10
Reviewed 438 week(s) ago

Expedia Group verified review

Lovely hotel, but not 5 star. Certain staff could benefit from more training. Breakfast brilliant, but better understanding needed of the timing of bringing out meal courses. TV had no English channels as advertised.
Aleksandar
icon-Family
Family
10.0
/10
Reviewed 472 week(s) ago

Hotels.com verified review

Amazing place to rest and recharge. Excellent for young family with small children. Lots of activities around.
Aleksandra
icon-Family
Family
10.0
/10
Reviewed 474 week(s) ago

Hotels.com verified review

Awesome hotel and staff. It's a bit tough to find as there are not a lot of signs. Otherwise location was great and so were the facilities. Staff was extremely friendly and accommodating. We found out that May is low season for them and thus a lot of the shops were not open in the area. Other than that we still had a great time
Read More
Kieran
icon-Family
Family
8.0
/10
Reviewed 480 week(s) ago

Hotels.com verified review

Bit of a trek to the slopes and ski rental places, but doable
Krasimira
8.0
/10
Reviewed 481 week(s) ago

Expedia Group verified review

Good room size; great location; excellent breakfast No ramp available at the main entrance and to Season Restaurant, which was very inconvenient with our baby stroller
Number of reviews per page
20
40