Malacuna Birmingham

This property is quite well located, close to the train station and with walkable distance from the city centre and the main pier area. I didn’t like though to be told by a lady from the night staff that I could not stay in the main are bar to eat my own food I bought elsewhere because apparently they were doing an event of some sort. That area is also included in the hostel, as far I could see. Luckily there was some seating available inside the main doors. The room was fine but the bed was too low, almost reaching the floor, so not much comfortable. Good overall but could be better.

You are doing well,good hospitality,keep it up

Scam scam scam

The shower was out of order and the toilet was not clean

We totally enjoyed the time we stayed in the PHhostel with the three staff we saw, very friendly, funny and very helpful when we needed anything. We only had one issue we didn’t like and that was the bathroom situation as each time we went to it, we found it to be dirty, no toilet roll or very messy.

Although it was a day trip, I had a good time lodging at PH Hostel. Maybe because of my height, the beds were small for me lol. Overall, it was good.

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Great

Staff very helpful and friendly at check in. Got to honest wasn’t expecting a lot with it being a hostel but it was great. Rooms could just do with a good clean. But it was warm and comfortable providing a good base for visiting Birmingham. Just do homework on where to park if travelling by car.

Booked one of the rooms. Incredibly good value. Nice toiletries in bathroom and bed was comfortable. £4 towel offer a good deal and great way to reduce environmental impact. Only downside was the front door opening and closing was very loud - I think the room was right above it.

I have stayed at this hotel for 4 nights, while I was working away from home. I booked to have an en-suite so I can have my own personal space and bathroom. Room was relatively clean - nothing to comment. Staff service was friendly but not very useful - I had no heating in my bathroom since I have arrived. It was freezing cold. I have mentioned it to the staff the next day and a ticket was raised for someone to come the following day. Not very useful as I wasn't there for a long time. I have also mentioned that there was a slight leak from that same bathroom radiator that wasn't working but they didn't seem to care. The person who supposedly came to look at the heating didn't do anything to make it work and the leak was still there, wasn't even wiped clean. Property conditions was poor but facilities were decent - as stated above, the bathroom heater wasn't working but the heating in the room was insufficient, while the heater was on max 24/7. During the nights I was freezing cold with the radiator being slightly warm to the tough. The windows dont even close properly and the wood on the windows is rotting. Besides those things, everything was of a liveable quality. Outside the room, they have a kitchen (where the microwave is very useful to get cheaper meal), common area, a few classes a week and it is warm overall. The area around the hotel also seems quite dangerous. A lot of homeless people, glass from broken windows and closest car park with shocking reviews.

Friendly, quirky hostel in a convenient location by the Jewellery Quarter. Great value for money with friendly staff and a relaxed atmosphere. Plenty of places to charge phones etc and good quality WiFi. Only improvement I'd suggest is the beds, which were roomy but not the most comfortable.

I personally believe that they need more improvement such as water stuck in the sink , no bin inside room but toilet have one, heating is not good, extended heating not central heating.

It was a nice place to stay. Close to the town centre.

Was as expected great location great price

Heater doesn’t work, lights didn’t work.

It was a really good experience

As I wanted to get a hotel closer to the NEC than my relatives in the area I checked out Hotels.com and found this hostel near Snow Hill. When I checked the address I realised that I had stayed there when it was called Hatters and a previous name which I have forgotten. Each time I have stayed this hostel seems to have changed its name and improved the facilities. It has changed what I think was a Victorian factory into an almost 5 star HOSTEL. The Gentleman on reception already honoured my request to give me a bottom bunk in a room with less steps because I am 75 and too short to climb into a top bunk. When I got to my 6 bed all female dorm I was pleasantly surprised to find that it was also had a very clean En-suite bathroom. As I was tired and the shower was being used I went to bed in the most comfortable spacious bottom bunk bed I can remember using for ages. Spotlessly clean with reasonable headroom, two plugs and 2 working USB chargers is fantastic for business travelliers on a budget. The shelf was convinient but not quite large enough for everything I needed to charge and my drinks bottle which dropped off and fell into the gap between the bed and the wall. Luckily the bottle was closed and recovered quickly. After a hectic day at the NEC I decided not to go and pay the extra for a bath towel but closed my privacy curtain and continued doing business using the bedside lamp. A shelf 10 cm (6”) wide to keep all my business items falling down could help.

Decent location, less than 20 minute walk to the train station. I stayed on the second floor, in a single room and there must have been at least 10 rooms on the same floor. Based on the people I've seen, there must have been some rooms that had multiple beds. That said, I was surprised that there was only one shared bathroom with just one toilet and one shower. The night started out quiet. It was a Saturday so naturally people were partying, and started rolling into the hostel around 2-3am, being pretty loud, which is expected for a hostel. As my room was beside the bathroom, I quickly learned how thin the walls were. Some of the young kids were super drunk, stomping back and forth between the bathroom and their room, talking loudly. I tried to fall back asleep but couldn't and eventually got up to use the bathroom. One guy was passed out, so I had to go use the main lobby bathroom. I told the person at reception, and he went right away to check on the guy in the bathroom and told the guys to quiet down, which they did eventually. In the morning when I checked out, I told the receptionist that there was vomit in the shower and toilet, and she didn't seem to care. If I had paid $50 for the room, I'd shrug it off, but this came to $150 (about 82 GBP) a night which was totally not worth it. Single rooms should be separated from the mixed dorm rooms, perhaps on a different floor

The location was okay, the receptionist Nadine and the light lady were so nice while the black lady was so nasty. No heating system, I stayed for 4 days I couldn’t bath because no hot water, too cold. I was freezing. Leaving there is like a mad man leaving in the street