말라쿠나 버밍엄

Very good

Everything was in good condition; staff were courteous. However, the advertised early check-in option was not available (though we were able to store our luggage upon arrival), nor breakfasts.

Staff on reception were welcoming and helpful. Room was perfect for our needs. Although some extra attention to cleaning under the bed and cobwebs on the windows could be desired and we found the bathroom very cold although we had no problem with hot water that was great. We had a private double room with our own bathroom. The room did have some signs of wear and tear for example peeling paint and a lamp didn’t work but it didn’t affect our stay , I would stay again. We used the communal lounge To eat a meal which was clean and tidy and stair entrance and lobby were all clean and welcoming.

I stayed in a double ensuite room, which was pleasantly spacious and comfortable. The check-in/check-out process was straightforward, and the front desk staff were helpful. They let me store my luggage before check-in, which was convenient. However, there were some hygiene issues that detracted from the experience. The lampshades and bedside table weren't properly cleaned, and the bathroom soap appeared old with oil droplets floating in it (though perhaps that's just the type they use?). The bathroom itself was spacious, which was a plus. The most concerning incident was when the fire alarm went off around 6am. Only myself and one other guest made it to reception, where we stood in our pajamas for several minutes with no instructions or staff present. Eventually, someone appeared to tell us it was a false alarm, but the lack of response was worrying from a safety perspective.

My friend & I shared a double room for 1 night & were really impressed with Malacuna. Room was compact but perfectly functional & well kitted out. The whole place was VERY CLEAN & staff were available & helpful. Check-in process was simple (remember some ID!) & breakfast was healthy & substantial. We will definitely use Malacuna again

We stayed in a standard double room for 2 nights, and everything went well. The room was basic (bed, small table, a small rail with some clothes hangers, no TV) but clean. The bed was comfortable. The only odd thing about our stay was the breakfast. We added breakfast at the time of booking. We went down reception/bar area in the morning and informed the team member we had breakfast with our booking, and both times we were simply told, "Have a seat and we'll bring it over to you." We were not asked any questions about preference, allergy, or dietary requirements. After a short while a bowl of yoghurt topped with granola and a heated fresh made ham and cheese toastie were brought over to us. This is the first time we've ever had breakfast at a hotel where we were simply told, "We'll bring your breakfast to you." without any further questions. This would have been awkward if we were vegetarian, gluten intolerant, lactose intolerant, or a few other things. Breakfast also didn't come with the option of a latte, although they had the ability to make them. It was only offered with tea or filtered coffee. The team were friendly, and the location was very good. It was on a quiet street, but still just a 10-15 minute walk to the centre of Birmingham. Next to the hotel was a brewery taproom which we could also recommend.

Clean room..very quiet room and location..easy check in

Got into the room which was small but nice and clean. Went to bed after seeing a show to rest before catching a flight the next day. Was widely awoken before 8am by scaffolders outside working on the building and maintainance men working on the doors near to our room. This was not disclosed by the hotel on arrival s

Terrible awful

Clean, quiet and very comfy beds

Very good

Quiet,good location..tidy

Staff is not nice. The room is not clean and is not as shown as on the website.

Room was warm with radiator not attention to detail with person on the desk .. no towels given and none in the room … room right next to the door people coming in and out of so could hear everything and the numerous people on the phones. In a rush to leave early morning then made to wait a few minutes etc to check the booking which made no sense as it was all paid and checked for on line and night before. Bit of a shame as the room itself was lovely and cosy

Always good

Very quiet/clean loo and shower..warm room😀😀😀

All the showers except one weren’t working. Room was very small with 0 amenities. Not worth the price point, okay if you literally just need a hole in the wall to sleep in.

It was a short stay but very comfortable and convenient.

Warm quiet room..great location ..very easy check in

The ladies at the reception on booking in and out were very friendly, my room was nice and very clean and the bed was really comfortable and the bed linen was spotless,I would definitely stay there again and have recommended it to others! 100%😃