マラクナ バーミンガム

別の部屋のドアの開閉で、ベッドが揺れる。 トイレットペーパーがなかった。 ベッドの枕元のデスクに、前の宿泊者のコンタクトレンズの抜け殻が残っていた。

Best staff ever

Absolutely appalling experience at Malacuna Hotel and Hostel, Birmingham I booked a room at this property, paid online, and received both a confirmation and follow-up messages from the hotel. I was travelling from Oslo to London and then driving to Birmingham, planning to arrive around midnight for a few hours of rest before early morning meetings. To my shock, upon arrival, I was told my booking had been cancelled, not through the booking platform, but by a message. My reservation was still showing as active on the app, so I had no reason to suspect any issue. The reception staff spent nearly ten minutes building up the courage to tell me the booking had been cancelled, leaving me standing there in confusion. By this time it was past midnight, and the app wouldn’t allow me to book another room. I tried contacting Hotels.com, but their customer service was painfully slow and unhelpful. I ended up driving around Birmingham in the middle of the night trying to find somewhere else to stay, exhausted after hours of travel. As someone who spends over 150 nights a year in hotels worldwide, I can honestly say I’ve never encountered such poor communication, disorganisation, and lack of professionalism. Completely unacceptable behaviour from a so-called “hotel.” Avoid this place at all costs, if you value reliability, basic courtesy, or a good night’s sleep, book anywhere else.

Staff were

I didn’t stay it was not worth to stay I booked another hotel

Clean hostel with friendly and helpful staff. I would definitely stay again.

Terrible experience

Sadly I had to request a refund(received partial) because my room was freezing, noisy and had no hot water! Staff friendly, but style over substance here sadly.

Great staff,sorted out my bed. Well done.

Very convenient for my requirements every time (this was my third stay there)

The rooms are very good. However, the common areas, especially the kitchen and "dining room" are neglected. A single small fridge is simply not sufficient for this number of rooms. Asking 3 pounds for the luggage room is also quite rare...

Basic accommodation. Front desk staff friendly.

Unclean and unpleasant odour from the corridors and rooms. Bedbugs all over the bed. Left immediately.

Fine for the price, lovely staff.

Great price and clean facility

Lack of maintanence

Good vslue

Great value

We did not like the bedroom. It was closed off room. There was no blackout curtains. The wall was not completed and dirt on pillowcases.

Ett trevligt enkelt hostel. Tar ca 10-15min att gå in till själva centrum