Malacuna Birmingham

staff were lovely place was clean. very basic goodif you just need somewhere to sleep.

在預訂高級雙人房時，照片是私人浴室並帶有浴缸，但到達酒店後，只提供帶企缸的普通雙人房，與商品說明條例有出入，房間內，放置了一部輕巧的充油式電暖爐，不足夠使房間溫度達到標準。

Did not stay due to illnesd

Staff are friend. Room was clean. Very nice stay and would definitely stay again!

Didn’t realise our first room was shared bathroom and wasn’t suitable with a young teenage girl called reception if they had a room with a private bathroom in which the lady kindly moved our room to accommodate that, no questions asked or additional fee, the lady on the desk was lovely and very helpful!

Quiet room,warm,clean room and bathroom

After I made a mistake with the booking, Leonora at reception was outstanding changing our room, Malcuna was a pleasant surprise, room bigger than expected, warm showers great AGAIN Leonora you're a ⭐

Very clean and friendly good value for money

Room was dirty. Stained sheets. And when spoke to reception was told there was no other rooms available Abe they couldn’t clean it out provide a refund.

Really clean, polite staff. Perfect!

Roo was fantastic, clean and cosy, and the staff were helpful and kind. I highly recommend it to staying at Birmighan!

Very quiet room and place..warm in room..hot water immediately,very large bathroom/shower

Not the friendliest welcome at reception. Seemed a bit too busy with her own phone. And like someone else mentioned in a review there was no prior warning that you need to show ID to check in. Luckily I had a photo of my passport. Room was fine for the price (freezing cold and the small heater took hours to heat the space) but the bathroom really needs attention. The paint was peeling, the tiny shower cubicle leaked all over the floor. There were no towels or bathmat in the bathroom-you have to get a towel at reception (no bathmat there either!) The guy who was on reception later at night when I came back from dinner was much more helpful and friendly.

Very good

Everything was in good condition; staff were courteous. However, the advertised early check-in option was not available (though we were able to store our luggage upon arrival), nor breakfasts.

Staff on reception were welcoming and helpful. Room was perfect for our needs. Although some extra attention to cleaning under the bed and cobwebs on the windows could be desired and we found the bathroom very cold although we had no problem with hot water that was great. We had a private double room with our own bathroom. The room did have some signs of wear and tear for example peeling paint and a lamp didn’t work but it didn’t affect our stay , I would stay again. We used the communal lounge To eat a meal which was clean and tidy and stair entrance and lobby were all clean and welcoming.

I stayed in a double ensuite room, which was pleasantly spacious and comfortable. The check-in/check-out process was straightforward, and the front desk staff were helpful. They let me store my luggage before check-in, which was convenient. However, there were some hygiene issues that detracted from the experience. The lampshades and bedside table weren't properly cleaned, and the bathroom soap appeared old with oil droplets floating in it (though perhaps that's just the type they use?). The bathroom itself was spacious, which was a plus. The most concerning incident was when the fire alarm went off around 6am. Only myself and one other guest made it to reception, where we stood in our pajamas for several minutes with no instructions or staff present. Eventually, someone appeared to tell us it was a false alarm, but the lack of response was worrying from a safety perspective.

My friend & I shared a double room for 1 night & were really impressed with Malacuna. Room was compact but perfectly functional & well kitted out. The whole place was VERY CLEAN & staff were available & helpful. Check-in process was simple (remember some ID!) & breakfast was healthy & substantial. We will definitely use Malacuna again

We stayed in a standard double room for 2 nights, and everything went well. The room was basic (bed, small table, a small rail with some clothes hangers, no TV) but clean. The bed was comfortable. The only odd thing about our stay was the breakfast. We added breakfast at the time of booking. We went down reception/bar area in the morning and informed the team member we had breakfast with our booking, and both times we were simply told, "Have a seat and we'll bring it over to you." We were not asked any questions about preference, allergy, or dietary requirements. After a short while a bowl of yoghurt topped with granola and a heated fresh made ham and cheese toastie were brought over to us. This is the first time we've ever had breakfast at a hotel where we were simply told, "We'll bring your breakfast to you." without any further questions. This would have been awkward if we were vegetarian, gluten intolerant, lactose intolerant, or a few other things. Breakfast also didn't come with the option of a latte, although they had the ability to make them. It was only offered with tea or filtered coffee. The team were friendly, and the location was very good. It was on a quiet street, but still just a 10-15 minute walk to the centre of Birmingham. Next to the hotel was a brewery taproom which we could also recommend.

Clean room..very quiet room and location..easy check in