Mercure Exeter Southgate Hotel

The aircon wasn’t working, so it was in really hot. The windows also didn’t open: It was impossible to sleep. The fridge in our room also wasn’t working. We called for it to be fixed. No one came, so we ended up sorting out a faulty electric plug ourselves. Great location, great breakfast. Friendly staff. Pity about the lack of functioning basic amenities. Definitely not worth the price.

Hotel is fine. Breakfast was fine. Room had no working air-conditioning but after making a call we were upgraded to another room where the air-conditioning was working so everything was fine.

Great stay thanks Lovely breakfast

We had a lovely stay. Really close to the centre, friendly staff and a great sleep. Thank you!

This is the second time we stayed at the Mercure Hotel in Exeter. The rooms are lovely, very clean, and everything you need in it. The bed and pillows are both very comfortable. Staff are all polite and helpful. Unfortunately on this occasion, the air conditioning had broken down as had happened to other hotels in the city due to the extreme heat. There was a fan already on in our room and we were told we could open windows and ask for another fan if needed. We were also given free ice cold water and complimentary drinks at the bar. Nothing was too much. I would definitely stay here again.

Great stay

Lucy at reception was fantastic. We had a minor issue with our room which she resolved immediately. Great location. Nice facilities and breakfast was 10/10 Will be back

When we arrived we were told that the aircon was not working. I was disappointed but polite. We received a free upgrade on our room, drinks, and given free parking. It had been so hot all week so we were looking forward to a cool hotel room. Would rather have had aircon but it’s not receptions fault so we accepted our fate and carried on. We were given a privilege renovated room and it was lovely but HOT. It had the smallest fan and no breeze coming in the windows. We didn’t sleep well. On our second day, I asked if the aircon was being fixed. I was told it is an ongoing problem so they couldn’t say if it would be or not. Not as hot as the night before so that was lucky. I always try to book Mercure hotels as I find that they are cleaner than other chains and I like the breakfast. This is a lovely hotel but without aircon in the summer it is far too hot.

Rooms weren’t ready at check-in time, had to wait in the bar - given complementary drinks vouchers, but all draught was off and there was a very poor selection of bottled drinks. Initial room they gave us was a twin not a double, the air-con wasn’t working and the windows wouldn’t open, so it was stifling. Second room was better, but air-con still didn’t get to temperature. They were clearly understaffed and no management around to support the poor reception staff.

Few maintenance issues

Great spot in the city, although there's a £16 cost per day to park. Overall, The hotel is great in some spots and very shabby in others - but for the price, we'd probably look to stay elsewhere for the next visit to Exeter. Good parts were that the majority of the staff were very good, the breakfast was top notch and hotel bathrooms are very nice. The downside is the rooms are really hot and dated (air con very weak, windows don't seem to open and the fans provided don't take the edge off), the pull out sofa bed is harder than the floor and zero bubbles in the Jacuzzi so it's just a warm bath.

I 've been staying there since 2019. Great location, swimming pool, tasty breakfast . Staff are always welcoming and helpful. Just right place to stay.

Positives - location perfect for exploring Exeter and The Quay. Bathroom was nice and more recently refurbished. Carpark was straightforward but you pay. Bar man very helpful, went out of his way to find some peppermint tea, very grateful. Staff were friendly but no one explained about the £10 pp charge to swim… we were simply told we could use the leisure facilities while we stayed. It was cheap but a poor choice - no sleep, bedroom and communal areas tired. Bed had no mattress protector, one thin sheet straight on to an old lumpy mattress. This is surely not good practice, made me feel really icky, couldn’t settle and was meant to be a rare night to ourselves as a couple! Would really suggest investing in new beds, toppers or at the absolute least please use mattress protectors!! We booked on the basis of the proximity to Exeter and the pool, but we didn’t see the small print about £10 pp to use it. We didn’t bother for a £20 swim as the reviews of the pool were not great either! I would have rather paid more for the room to include the swim and mattress protector!! We didn’t have breakfast, everything seems to be an additional charge. Had a beautiful breakfast by the quay, 5 min walk, better value with a view. If you are not fussy where you sleep and want no frills, central location then it may suit, otherwise I would not recommend!

Unfortunately the air con was broken- but they did provide free bottled water and 2 fans.

The hotel is looking a little worse for wear unfortunately and our room was particulary run down. The chair springs had gone and when I sat on it I practically sank through. That being said the room was clean. Only one hand towel for two people. The TV did not work well at all. The decor is very worn and the silicone around the toilet was grim and brown. The staff were always helpful and the hotel incredibly busy and well used. I hope it is going to be renovated at some stage.

Yet again the air conditioning is broken so an uncomfortable warm night was had. I keep hoping this hotel will improve as it’s so convenient for my business and the location is great. It’s let down mainly from a maintenance perspective and unfortunately everytime I visit it continues to disappoint. On this trip there was also issues with the jacuzzi and the bed/ pillows really were not what I would call 4 star. The staff really do try their best but a constant flow of apologies does not make up for just wanting a good nights sleep.

Very nice hotel with friendly, accommodating staff in a great central location and close to some lovely places to eat.

Property in need of refresh, were advertising refit coming. Unfortunately AC broken on hottest week on record then pool closed due to chlorine issue. Staff helpful with water and fans. Food and drink prices bit high but hotel in great location for shopping and attractions.

Very clean. Excellent breakfast

Consistently good hotel with great facilities