Does The Lancaster Hotel have parking?

Yes, The Lancaster Hotel does offer on-site parking. We recommend confirming with the hotel in case a parking space request needs to be added to your booking.

What do past guests say about The Lancaster Hotel?

Traveloka users who have stayed at The Lancaster Hotel have praised its Location, Service and Facilites, Cleanliness.

AUD | EN

Explore

Support

Search Hotels

The Lancaster Hotel

Name: The Lancaster Hotel
Address: 36 Lancaster Gate, Bayswater, Westminster, Central London, London, England, W2 3NP, 36 Lancaster Gate, W2 3NP, England
Rating: 7.8

Hotels

Finding rooms for you...

7.8

/10

Pleasant

1,009 reviews

What Guests Say About Their Stay

A Asrullah MS

9.1

/ 10

Location, perfect. The check-in and check-out process was quick and efficient. The front liner's very polite and helpful. The room is spotless, spacious with very comfortable bed. The bathroom is clean and equipped with warmer for your towel. The restaurant serve English breakfast. I surely will come back one day.

Erin

10.0

/ 10

Lovely hotel staff couldn't do enough really made us feel welcomed a lovely park 5 minutes across the road would definitely come again

Tony

10.0

/ 10

Great location - ten minutes walk to Paddington and the Heathrow Express, and far closer to underground stations and bus routes. There are several bars, restaurants and shops close by. In the corner of a quiet residential square, so there's no street noise. The lobby is small but comfortable and there isn't a bar. We were very happy with the English breakfast. We opted for the superior double room which was a good size, the bed was comfortable, and the ensuite had a flexi-hose shower in the bath with strong water pressure. The air-conditioning was first class and vital for hot July days.

Jack

10.0

/ 10

Good access to both under ground and the bus network for getting around London. Easy to reach from Paddington pretty much a straight shot out from the main station and you’re there in 10-15 minutes. Room has great air con keeps you so cool in the crazy London heat which you will 100% need. Would and will stay again in the future when the price is right

In the Area

See Map

36 Lancaster Gate, Bayswater, Westminster, Central London, London, England, W2 3NP

Main Facilities

Luggage storage

Elevator

Multilingual staff

24-hour Receptionist

note: hotel was previously named The Chapter Hotels - Lancaster Gate The Lancaster Hotel is located in area / city Westminster. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

What's around The Lancaster Hotel

36 Lancaster Gate, Bayswater, Westminster, Central London, London, England, W2 3NP

Discover More Places

Discover More About The Lancaster Hotel

General
Near Kensington Gardens

Location
With a stay at The Lancaster Hotel, you'll be centrally located in London, steps from Kensington Gardens and 7 minutes by foot from Hyde Park. This hotel is 1 mi (1.6 km) from Marble Arch and 1.1 mi (1.7 km) from Oxford Street.

Attractions
Distances are displayed to the nearest 0.1 mile and kilometer.

Kensington Gardens - 0.2 km / 0.1 mi
Hyde Park - 0.6 km / 0.4 mi
Queensway - 0.7 km / 0.4 mi
Kensington Palace - 1.3 km / 0.8 mi
Paddington Central - 1.3 km / 0.8 mi
Kensington High Street - 1.3 km / 0.8 mi
Royal Albert Hall - 1.4 km / 0.9 mi
Portobello Road Market - 1.6 km / 1 mi
Oxford Street - 1.6 km / 1 mi
Imperial College London - 1.6 km / 1 mi
Marble Arch - 1.7 km / 1.1 mi
Park Lane - 1.8 km / 1.1 mi
Selfridges - 2.1 km / 1.3 mi
Victoria and Albert Museum - 2.2 km / 1.4 mi
Natural History Museum - 2.3 km / 1.4 mi

The nearest airports are:
London City Airport (LCY) - 18.9 km / 11.7 mi
Luton Airport (LTN) - 60 km / 37.3 mi
Stansted Airport (STN) - 117.8 km / 73.2 mi
London (SEN-Southend) - 71.7 km / 44.5 mi

Facilities
Make use of convenient amenities, which include complimentary wireless internet access and tour/ticket assistance.

Business Facilities
Featured amenities include a 24-hour front desk, multilingual staff, and luggage storage.

Dining
Enjoy a meal at the restaurant, or stay in and take advantage of the hotel's room service (during limited hours). Buffet breakfasts are served on weekdays from 7:00 AM to 10:00 AM and on weekends from 8:00 AM to 11:00 AM for a fee.

Rooms
Make yourself at home in one of the 46 air-conditioned rooms featuring flat-screen televisions. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Bathrooms have hair dryers and bathrobes. Housekeeping is provided daily, and irons/ironing boards can be requested.

All facilities in The Lancaster Hotel

Lobby

Exterior

Bedroom

Others

In-room Bathroom

Food and Drinks

Breakfast

Connectivity

Free WiFi

Public Facilities

Smoke-free area
Elevator

Hotel Services

Luggage storage
Multilingual staff
24-hour Receptionist

Accommodation Policy & General Information in The Lancaster Hotel

Important Note

Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!

General Check-in Instructions

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

, Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation. Information provided by the property may be translated using automated translation tools. The credit card used to book the reservation must be presented by the cardholder at check-in, while all guests must show an official form of photo identification.

Pets

Pets Not Allowed

Read All

General Information

Popular Facilities
Check-In / Check-Out Time	From 15:00 - 01:00 - to 12:00
Breakfast Availability	Yes, hotel has room that provide breakfast
Available rooms at The Lancaster Hotel	46
Number of floors in The Lancaster Hotel	6
Another facilities in The Lancaster Hotel	Breakfast, Free WiFi, Smoke-free area, Elevator, Luggage storage

Frequently asked questions about The Lancaster Hotel

What is normal check-in & check-out time at The Lancaster Hotel?

The standard check-in time at The Lancaster Hotel is starting from 15:00 - 01:00 while the latest check-out time is at Before 12:00

Does The Lancaster Hotel provide breakfast?

Yes, The Lancaster Hotel provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.

What is the star rating of The Lancaster Hotel?

The Lancaster Hotel has a 4.0-star rating.

How many floors does The Lancaster Hotel have?

The Lancaster Hotel has 6.

How many rooms are available at The Lancaster Hotel?

The Lancaster Hotel has 46.

See All

The Lancaster Hotel reviews and ratings

Overall Ratings & Reviews The Lancaster Hotel

Traveloka (1)

Other sources (1,008)

7.8

Pleasant

From 1,008 reviews

Cleanliness

8.0

Room Comfort

7.4

Location

8.8

Service and Facilites

8.2

Sort by

Most Relevant

Preferences

See All

Traveller Reviews The Lancaster Hotel

Number of reviews per page

Top reviews

Liam

8.0

/10

Reviewed 15 week(s) ago

Hotels.com verified review

Good location, convenient to underground and close to Hyde Park. Hotel is not clearly signed, so note 63 as maps not clear. Staff very helpful, with luggage drop facility. Room sufficient in size and facilities. Noise from people on same floor and above caused small disturbance, but not significant. Generally a good base to stay for central London activities, would use again.

Erin

10.0

/10

Reviewed 15 week(s) ago

Expedia Group verified review

Lovely hotel staff couldn't do enough really made us feel welcomed a lovely park 5 minutes across the road would definitely come again

Tony

10.0

/10

Reviewed 16 week(s) ago

Hotels.com verified review

Aisling

10.0

/10

Reviewed 16 week(s) ago

Expedia Group verified review

Staff helpful - the young man on checking was well spoken and super helpful

Irene

6.0

/10

Reviewed 16 week(s) ago

Expedia Group verified review

I can only describe as adequate . No frills ! Quite expensive and did not meet my expectations for cost. My room was small and window did not open . No bedside lights so had to have full light on to read at night .Shower was fab as was air con.🙂 My son and Grandson had a much larger room with bottled water and bedside lights but frosted out windows. Breakfast was satisfactory - for the price. Area was safe and near to transport links . Plus they kept luggage go whole day to allow us to explore more before travel. .Staff were friendly . I would not book again as I would expect more for the price paid for 2 nights .

Maydelin

8.0

/10

Reviewed 16 week(s) ago

Expedia Group verified review

Great location, very quiet area, close to many Pubs, Restaurants and Paddington station.

Clive

10.0

/10

Reviewed 16 week(s) ago

Hotels.com verified review

Excellent overall experience!

Marycarmen

with Friends

2.0

/10

Reviewed 17 week(s) ago

Expedia Group verified review

The air conditioning did not work and the windows did not open. We were provided with a fan that did not work. Apart from that the bathroom tub was leaking and the bedding was not very clean. Overall the staff that were available were helpful but the manager was no where to be found. Overall would not recommend and we should be refunded for our stay but the room was “non-refundable” even with the issues.

Jack

with Partner

10.0

/10

Reviewed 17 week(s) ago

Hotels.com verified review

NIAMH

Friends and family with Friends

8.0

/10

Reviewed 17 week(s) ago

Hotels.com verified review

This is an ideal hotel for a concert at Hyde Park! Cannot fault the staff and their customer service we had a slight issue with the website uplifting the payment due to receiving a new card and the staff allowed up to pay upon arrival. Room was clean however there was signs of improvements needed.

Davina

with Partner

6.0

/10

Reviewed 17 week(s) ago

Hotels.com verified review

Staff helpful but AC did not work and there was no attempt for this to be fixed even after this was discussed with maintenance. The room wasn’t fully clean still had hairs on the floor and dusty room

Darren

with Partner

4.0

/10

Reviewed 18 week(s) ago

Hotels.com verified review

Sadly the stay that my partner and I had at this hotel was not the greatest. The bedroom was situated close to the left which you could hear going up and down throughout the night quite loudly. The bathroom towels had hair in them from potentially previous users. The enamel on the bath was in the need of replacing. The air vents were incredibly dusty, and the Electrics in the hotel room were temperamental, bordering on potentially dangerous. The television in the hotel room supplied Did not work at all And you were unable to watch anything Even Just five minutes after having a shower. And there was a distinct lack of tea and coffee in the hotel room even though there was a machine and Kettle provided, and also no milk. This was passed on to the hotel staff whilst there and also I followed it up with a phone call with a promise that somebody would be in touch regarding this list of failures. I would highly recommend finding other property in the area more suitable, and competent. Very disappointed.

David

with Partner

6.0

/10

Reviewed 18 week(s) ago

Hotels.com verified review

Booked a superior double room but the room we were given had curtains hanging off of the rails due to broken clips, the shower was on scorching hot after adjustment it cycled through warm, very hot, cold. And the bathroom radiator had open wiring exposed, we were not very impressed.

Leanne

with Partner

6.0

/10

Reviewed 18 week(s) ago

Expedia Group verified review

Perfect location as we were attending BST Hyde park. Hotel was clean although strangely packets of tea bags taped to the ceiling???!!! Staff where excellent couldn't fault them very helpful.

Lori

with Partner

8.0

/10

Reviewed 18 week(s) ago

Hotels.com verified review

Hotel is in a great location, close to Paddington station, Hyde Park, restaurants and shops.We appreciated the air conditioning during the heat wave. Breakfast had lots of hot and cold options. Bed was comfortable and room had a small fridge. Staff were friendly and helpful. Only thing to note was building is old and room had old stained carpet and shower glass partition needed repair.

Sian

Friends and family with Friends

8.0

/10

Reviewed 18 week(s) ago

Hotels.com verified review

Lovely building and nice quiet area. Short walk to tube station, very easy to get too. Nice coffee shops close by. The room was tidy. Bed was comfortable and very spacious. Only things I would point out are kettle lid didn’t close properly, bathroom sink didn’t drain very fast and there were no spoons or wooden sticks to go alongside the coffee and tea facilities, so nothing to stir your beverage with, but these weren’t major issues. Air con worked well and the staff were lovely. Would stay again.

Jordan

Friends and family with Friends

4.0

/10

Reviewed 18 week(s) ago

Hotels.com verified review

We stayed at The Lancaster Hotel from 4th–8th July. We chose this hotel because of its excellent location and, most importantly, because it advertised air conditioning during London’s heatwave. When we checked into Room 303, it was unbearably hot. We tried the air conditioning, but it wasn’t working. A staff member came to the room, asked us to wait 20 minutes, but it still didn’t work. After several trips to reception, we were simply offered fans. No one explained what the issue was, even though the rest of the hotel appeared to have working air conditioning. We were told we could move rooms the next day or leave for a refund, which was very disappointing after a long day of travelling. We were moved the following day, but had to leave our first room by 12pm and wait until 3pm for the new room to be ready. We understand the hotel was fully booked, but the lack of communication throughout was frustrating. When we later contacted the hotels.com, we were told there had been maintenance on our floor. This was never mentioned at check-in or during our conversations with reception. The corridor had air conditioning, so it seemed the issue was only with our room. While the fault may not have been the staff’s, the evening receptionist was dismissive, unhelpful and even appeared to smirk while we were explaining the problem. Overall, the situation was handled very poorly, and unfortunately we would not stay here again.

Alastair

with Partner

6.0

/10

Reviewed 19 week(s) ago

Hotels.com verified review

Nice hotel in nice area Unfortunately secure baggage storage wasn't a thing, and they just left them all in corridor. This would have bothered me if I had valuables. They could only give us one room key as had "run out" Air con didn't work and had to give us a fan, thank God they did as rooms were too hot. Overall very nice, friendly hotel and would stay again - but might think twice in summer!

Lisa

with Partner

6.0

/10

Reviewed 19 week(s) ago

Hotels.com verified review

Staff were great from start to finish, the room was ok but we couldn't have a proper shower as it was blocked and the water wouldn't run away so could of overflowed. There was no hot water in the morning. We wanted extra milk in the evening to have a drink but they had ran out and didn't give anything else

Sharon

8.0

/10

Reviewed 19 week(s) ago

Hotels.com verified review

This is a good hotel in a lovely area - only fault would be - during the hot weather the room needs air-con as the fan provided doesn't cool the room down at all.

Number of reviews per page

Ready to make up your mind?

Book Your Stay Now

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.