How many rooms are available at The Lancaster Hotel?

The Lancaster Hotel has 46 rooms in total.

Does The Lancaster Hotel provide parking?

Yes, The Lancaster Hotel provides parking. Please confirm details directly with the hotel.

What do past guests say about The Lancaster Hotel?

The Lancaster Hotel is well-known for its Location, Service and Facilites, Cleanliness, as reviewed by verified Traveloka guests.

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The Lancaster Hotel

Name: The Lancaster Hotel
Address: 36 Lancaster Gate, Bayswater, Westminster, Central London, London, England, W2 3NP, 36 Lancaster Gate, W2 3NP, England
Rating: 7.8

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7.8

/10

Pleasant

1,009 reviews

What Guests Say About Their Stay

A Asrullah MS

9.1

/ 10

Location, perfect. The check-in and check-out process was quick and efficient. The front liner's very polite and helpful. The room is spotless, spacious with very comfortable bed. The bathroom is clean and equipped with warmer for your towel. The restaurant serve English breakfast. I surely will come back one day.

Christelle

10.0

/ 10

Very useful staff, I arrived at 11.00am and had to get changed due to the warm weather to go for a business lunch. The receptionist was kind enough to allow me to get showered. Ac was needed during my stay. Very closed to high park too.

Diana

10.0

/ 10

Room was great for our 2 night stay. Big enough to accommodate 3 of us comfortably, great shower and air conditioning worked really well. Great transport options too.

Rebecca

10.0

/ 10

Excellent size room for us 2 adults travelling with 2 children .. 2 double beds and a sofa in room . Bathroom was big great size shower and whole hotel was very clean. Staff on reception were excellent and we were able to leave our boys whilst exploring London.

In the Area

See Map

36 Lancaster Gate, Bayswater, Westminster, Central London, London, England, W2 3NP

Main Facilities

24-Hour Front Desk

Elevator

WiFi

note: hotel was previously named The Chapter Hotels - Lancaster Gate The Lancaster Hotel is located in area / city Westminster. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

What's around The Lancaster Hotel

36 Lancaster Gate, Bayswater, Westminster, Central London, London, England, W2 3NP

Discover More Places

Discover More About The Lancaster Hotel

General
Near Kensington Gardens

Location
With a stay at The Lancaster Hotel, you'll be centrally located in London, steps from Kensington Gardens and 7 minutes by foot from Hyde Park. This hotel is 1 mi (1.6 km) from Marble Arch and 1.5 mi (2.5 km) from Kensington High Street.

Attractions
Distances are displayed to the nearest 0.1 mile and kilometer.

Kensington Gardens - 0.2 km / 0.1 mi
Hyde Park - 0.6 km / 0.4 mi
Kensington Palace - 1.3 km / 0.8 mi
Paddington Central - 1.3 km / 0.8 mi
Kensington High Street - 1.3 km / 0.8 mi
Royal Albert Hall - 1.4 km / 0.9 mi
Portobello Road Market - 1.6 km / 1 mi
Imperial College London - 1.6 km / 1 mi
Marble Arch - 1.7 km / 1.1 mi
Park Lane - 1.8 km / 1.1 mi
Science Museum - 1.9 km / 1.2 mi
Cromwell Road - 2 km / 1.3 mi
Selfridges - 2.1 km / 1.3 mi
Victoria and Albert Museum - 2.2 km / 1.4 mi
Natural History Museum - 2.3 km / 1.4 mi

The nearest airports are:
London City Airport (LCY) - 18.9 km / 11.7 mi
Heathrow Airport (LHR) - 25.1 km / 15.6 mi
Gatwick Airport (LGW) - 92.8 km / 57.7 mi
Luton Airport (LTN) - 60 km / 37.3 mi
Farnborough (FAB) - 61.5 km / 38.2 mi

The preferred airport for The Lancaster Hotel is Heathrow Airport (LHR).

Facilities
Make use of convenient amenities, which include complimentary wireless internet access and tour/ticket assistance.

Business Facilities
Featured amenities include a 24-hour front desk, multilingual staff, and luggage storage.

Dining
Enjoy a meal at the restaurant, or stay in and take advantage of the hotel's room service (during limited hours). Buffet breakfasts are served on weekdays from 7:00 AM to 10:00 AM and on weekends from 8:00 AM to 11:00 AM for a fee.

Rooms
Make yourself at home in one of the 46 air-conditioned rooms featuring flat-screen televisions. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Bathrooms have hair dryers and bathrobes. Housekeeping is provided daily, and irons/ironing boards can be requested.

All facilities in The Lancaster Hotel

Common Space

Lobby

Exterior

Others

Food and Drinks

Breakfast

Connectivity

Free WiFi

Public Facilities

Smoke-free area
Elevator

Hotel Services

Luggage storage
Multilingual staff
24-hour Receptionist

Accommodation Policy & General Information in The Lancaster Hotel

Important Note

Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!

General Check-in Instructions

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

, Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation. Information provided by the property may be translated using automated translation tools. The credit card used to book the reservation must be presented by the cardholder at check-in, while all guests must show an official form of photo identification.

Pets

Pets Not Allowed

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General Information

Popular Facilities	24-Hour Front Desk, Elevator, WiFi
Check-In / Check-Out Time	From 15:00 - 01:00 - to 12:00
Breakfast Availability	Yes, hotel has room that provide breakfast
Available rooms at The Lancaster Hotel	46
Number of floors in The Lancaster Hotel	6
Another facilities in The Lancaster Hotel	Breakfast, Free WiFi, Smoke-free area, Luggage storage, Multilingual staff

Frequently asked question in The Lancaster Hotel

What are available facilities at The Lancaster Hotel?

There are top facilites at The Lancaster Hotel such as 24-Hour Front Desk, Elevator, WiFi. (some may require extra charges)

What is normal check-in & check-out time at The Lancaster Hotel?

The standard check-in time at The Lancaster Hotel is starting from 15:00 - 01:00 while the latest check-out time is at Before 12:00

Does The Lancaster Hotel provide breakfast?

Yes, The Lancaster Hotel provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.

What is the star rating of The Lancaster Hotel?

The Lancaster Hotel is a 4.0-star hotel.

How many floors does The Lancaster Hotel have?

The Lancaster Hotel has 6 floors.

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More Reviews from Other Guests in The Lancaster Hotel

Overall Ratings & Reviews The Lancaster Hotel

Traveloka (1)

Other sources (1,008)

7.8

Pleasant

From 1,008 reviews

Cleanliness

8.0

Room Comfort

7.4

Location

8.8

Service and Facilites

8.2

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Traveler Reviews The Lancaster Hotel

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Top reviews

Nicholas

Friends and Family Family

4.0

/10

Reviewed 13 week(s) ago

Hotels.com verified review

We were given a ground/basement room which is also where the breakfast room was also located and possible maintenance as it was extremely noisy. You could also hear people walking around reception. With 5 minutes of being in our room we were looking at moving. No safe. No telephone to call reception to sort out the issues we had. Window was frosted. Tiny bathroom. No fridge. Ine tiny stool/chair. Not a room you could go back and relax in. It was simply a bed with a bathroom. Very basic. Reception very pleasant but doesnt set the actual scene for the entire hotel experience. People on upper floors were coming down to complain about some issues. We would not return to this accommodation when we visit London again.

Christelle

10.0

/10

Reviewed 14 week(s) ago

Hotels.com verified review

Jack

6.0

/10

Reviewed 14 week(s) ago

Expedia Group verified review

This hotel is in a really good location between Paddington Station and Lancaster Gate. Travel around London was easy from here. The room was a good size, dropping off bags before and after check in wasn’t an issue. There were a few issues with the room, including the shower bracket holding the shower head was very loose and didn’t hold the shower up so you had to hold the shower to use it. The hand soap provided in the toilet had been watered down rather than replaced and was unsuitable. Otherwise, the bathroom was modern. Room service wasn’t what I’d expect for a 4 star hotel, despite being out for over five hours, the room wasn’t made up and it wasn’t until later in the day the house keeper knocked on the door offering new towels but nothing else as they had run out of time for the day. Tea/coffee facilities and TV was all good. This is a hotel perfect for an overnight stay but perhaps falls slightly under expectations for anything longer. The staff were friendly

Usman

10.0

/10

Reviewed 14 week(s) ago

Expedia Group verified review

Central location! Clean room!

Lucas

with Partner

10.0

/10

Reviewed 15 week(s) ago

Expedia Group verified review

Amazing

Adhey

Friends and Family Family

10.0

/10

Reviewed 15 week(s) ago

Hotels.com verified review

Amazing just need a smart tv and new working fridge

Diana

Friends and Family Family

10.0

/10

Reviewed 15 week(s) ago

Hotels.com verified review

Room was great for our 2 night stay. Big enough to accommodate 3 of us comfortably, great shower and air conditioning worked really well. Great transport options too.

Paul

2.0

/10

Reviewed 15 week(s) ago

Hotels.com verified review

I don't normally write reviews as I'd rather just deal with any issues directly with the establishment. When I did report the below to the front desk, twice, however I was once fobbed off and then second time my details were taken but, days later, no contact received. The Lancaster has had their chance so hence this review. Rom was small but serviceable and clean enough on the surface. The bathroom was where the real issues were however. The shower had noticeable stains, was old and could use a deep clean. The real problem however was the unbelievably noisy plumbing system. This was compounded by the fact that the toilet cistern had a slow leak meaning it refilled every 90 seconds, all day and all night, making sleep impossible. A frankly hellish stay and I would never recommend this hotel. Plus side was that the air con was good and the bed comfortable.

Callum

with Partner

8.0

/10

Reviewed 16 week(s) ago

Hotels.com verified review

Nice hotel with very friendly staff. Everything was clean and aesthetically pleasing the only improvement I can say was that some carpets/curtains needed a replace as they looked like they had been previously stained, but they weren't bothersome to the experience. Very close to Paddington and Lancaster gate underground stations, and very close to Hyde Park which was handy! In a relatively nice area without much disturbance.

Byron

with Partner

2.0

/10

Reviewed 16 week(s) ago

Expedia Group verified review

Definitely NOT 4 star! First room was dirty, broken and missing shower screen. Second room we was moved into was slightly better but still rubbish under bed from previous guests. Air conditioner was noisy and rattled, fridge broke , carpet and windows dirty. Breakfast is NOT worth £15pp by any stretch. It’s scrambled egg, over done Turkish bacon and mushrooms, some yoghurt, cereal and long life milk from a teapot. Staff aren’t very helpful and barely understood English. Location was good but you can’t call it 4 star just because of the location. VERY poor and have stayed in 1-2 star B&Bs that were much much better and cleaner. We booked a double superior and it was laughable. No bath robes, the seating area they state is literally a chair by the bed, no shampoos or anything. Staff seem to talk about you to one another in their own language and don’t try to hide it. For the price you can find MUCH MUCH better around the area. Avoid!!

Andrea

with Children

4.0

/10

Reviewed 16 week(s) ago

Expedia Group verified review

Too small

Alexander

with Partner

4.0

/10

Reviewed 16 week(s) ago

Expedia Group verified review

Based on our stay for a night, we'd avoid this hotel again and wouldn't recommend. Firstly, do not get this hotel confused with the Lancaster Gate Hotel, which is on the same road. Unhelpfully there is no clear signage outside either. There is a logo for the parent company (but this doesn't clearly resonate to the Expedia listing etc). This is pushing a 3 star let alone 4. The shower was an inconsistent temperature (dropped and raised constantly). The towels had hairs that definitely were not ours and the shower was in generally bad condition. Most frustratingly, the Air Conditioning both smelt when on, but kept switching off over night. We were given a basement room and therefore had no other ventilation; this led to my partner waking up a few times in the night to switch it back on. The bedding was good quality, but overall the room was in need of renovation - the lighting flickered on and off, large stains on the floor and the desk, and simple house cleaning tasks are clearly not undertaken with the mugs being dirty (with one having a dead moth in it).

Chandima

with Partner

2.0

/10

Reviewed 16 week(s) ago

Expedia Group verified review

Disappointed!

Rebecca

Friends and Family Family

10.0

/10

Reviewed 18 week(s) ago

Hotels.com verified review

Hugh

with Partner

4.0

/10

Reviewed 19 week(s) ago

Expedia Group verified review

The room and bathroom were so outdated, very basic and dirty. The carpet was supposedly hoovered but was still full of hairs and other bits of goodness knows what. And this was after we had changed from the initial room given to us which was in a right state! Breakfast was appalling, we watched as other guests did exactly the same us, looked at the hot food in horror. Turkish bacon that was grey, scrambled egg that looked like a solid dirty mass and a tray of beans with a strange looking sauce covering them. All in all a horrific hotel, avoid at all costs.

Marko

with Partner

2.0

/10

Reviewed 19 week(s) ago

Hotels.com verified review

We have an issue with the reservation and hotel was very unoroffessional. They will never see us again. Marko Prpic

Dorothy

10.0

/10

Reviewed 20 week(s) ago

Expedia Group verified review

Very comfortable room and great location. We stayed there 7 nights in a family room. Quiet yet very close to underground stations, Kensington Gardens, restaurants, and more. The staff is very responsive and nice.

Courtney

Family

10.0

/10

Reviewed 20 week(s) ago

Expedia Group verified review

Very courteous staff

Jack

with Partner

10.0

/10

Reviewed 20 week(s) ago

Expedia Group verified review

Big room, clean and tidy, efficient staff. Close to Paddington so made commuting round London easy too. Would recommend here.

8.0

/10

Reviewed 21 week(s) ago

Hotels.com verified review

It was a pleasant stay and staff were very helpful

Number of reviews per page

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Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.