더 랭커스터 호텔

We were given a ground/basement room which is also where the breakfast room was also located and possible maintenance as it was extremely noisy. You could also hear people walking around reception. With 5 minutes of being in our room we were looking at moving. No safe. No telephone to call reception to sort out the issues we had. Window was frosted. Tiny bathroom. No fridge. Ine tiny stool/chair. Not a room you could go back and relax in. It was simply a bed with a bathroom. Very basic. Reception very pleasant but doesnt set the actual scene for the entire hotel experience. People on upper floors were coming down to complain about some issues. We would not return to this accommodation when we visit London again.

Very useful staff, I arrived at 11.00am and had to get changed due to the warm weather to go for a business lunch. The receptionist was kind enough to allow me to get showered. Ac was needed during my stay. Very closed to high park too.

Hotel en muy buena ubicación, con acceso fácil al transporte urbano. El hotel está en perfectas condiciones, el personal es muy amable y atento. Muy buena opción para visitar Paris y hospedarse en un hotel sin lujos pero con todo lo necesario para disfrutar y explorar Paris!

This hotel is in a really good location between Paddington Station and Lancaster Gate. Travel around London was easy from here. The room was a good size, dropping off bags before and after check in wasn’t an issue. There were a few issues with the room, including the shower bracket holding the shower head was very loose and didn’t hold the shower up so you had to hold the shower to use it. The hand soap provided in the toilet had been watered down rather than replaced and was unsuitable. Otherwise, the bathroom was modern. Room service wasn’t what I’d expect for a 4 star hotel, despite being out for over five hours, the room wasn’t made up and it wasn’t until later in the day the house keeper knocked on the door offering new towels but nothing else as they had run out of time for the day. Tea/coffee facilities and TV was all good. This is a hotel perfect for an overnight stay but perhaps falls slightly under expectations for anything longer. The staff were friendly

Central location! Clean room!

Amazing

Amazing just need a smart tv and new working fridge

Super hjälpsam personal, rummet var fint och rent!!

Room was great for our 2 night stay. Big enough to accommodate 3 of us comfortably, great shower and air conditioning worked really well. Great transport options too.

I don't normally write reviews as I'd rather just deal with any issues directly with the establishment. When I did report the below to the front desk, twice, however I was once fobbed off and then second time my details were taken but, days later, no contact received. The Lancaster has had their chance so hence this review. Rom was small but serviceable and clean enough on the surface. The bathroom was where the real issues were however. The shower had noticeable stains, was old and could use a deep clean. The real problem however was the unbelievably noisy plumbing system. This was compounded by the fact that the toilet cistern had a slow leak meaning it refilled every 90 seconds, all day and all night, making sleep impossible. A frankly hellish stay and I would never recommend this hotel. Plus side was that the air con was good and the bed comfortable.

Nice hotel with very friendly staff. Everything was clean and aesthetically pleasing the only improvement I can say was that some carpets/curtains needed a replace as they looked like they had been previously stained, but they weren't bothersome to the experience. Very close to Paddington and Lancaster gate underground stations, and very close to Hyde Park which was handy! In a relatively nice area without much disturbance.

Definitely NOT 4 star! First room was dirty, broken and missing shower screen. Second room we was moved into was slightly better but still rubbish under bed from previous guests. Air conditioner was noisy and rattled, fridge broke , carpet and windows dirty. Breakfast is NOT worth £15pp by any stretch. It’s scrambled egg, over done Turkish bacon and mushrooms, some yoghurt, cereal and long life milk from a teapot. Staff aren’t very helpful and barely understood English. Location was good but you can’t call it 4 star just because of the location. VERY poor and have stayed in 1-2 star B&Bs that were much much better and cleaner. We booked a double superior and it was laughable. No bath robes, the seating area they state is literally a chair by the bed, no shampoos or anything. Staff seem to talk about you to one another in their own language and don’t try to hide it. For the price you can find MUCH MUCH better around the area. Avoid!!

Too small

It does not feel like a 4-star hotel. I've been to much nicer 3 and 3.5-star hotels before and I struggle to see how it got this rating. For starters, the room I was given had a distinct smell of urine. Luckily, the receptionist was very understanding and was able to put me in another room instead. Also, the rooms are rather run down, with lots of scuffs, dusty cups, and even crumbles on the carpet. The walls are paper thin and you can hear absolutely everything that happens in the rooms next door. The hotel doesn't have facilities like a restaurant or a spa either. The staff and location are the best things about this hotel, but otherwise, it was disappointing.

Based on our stay for a night, we'd avoid this hotel again and wouldn't recommend. Firstly, do not get this hotel confused with the Lancaster Gate Hotel, which is on the same road. Unhelpfully there is no clear signage outside either. There is a logo for the parent company (but this doesn't clearly resonate to the Expedia listing etc). This is pushing a 3 star let alone 4. The shower was an inconsistent temperature (dropped and raised constantly). The towels had hairs that definitely were not ours and the shower was in generally bad condition. Most frustratingly, the Air Conditioning both smelt when on, but kept switching off over night. We were given a basement room and therefore had no other ventilation; this led to my partner waking up a few times in the night to switch it back on. The bedding was good quality, but overall the room was in need of renovation - the lighting flickered on and off, large stains on the floor and the desk, and simple house cleaning tasks are clearly not undertaken with the mugs being dirty (with one having a dead moth in it).

Disappointed!

Excellent size room for us 2 adults travelling with 2 children .. 2 double beds and a sofa in room . Bathroom was big great size shower and whole hotel was very clean. Staff on reception were excellent and we were able to leave our boys whilst exploring London.

Pictures lie with breakfast.Not clean and the food was not good.

The room and bathroom were so outdated, very basic and dirty. The carpet was supposedly hoovered but was still full of hairs and other bits of goodness knows what. And this was after we had changed from the initial room given to us which was in a right state! Breakfast was appalling, we watched as other guests did exactly the same us, looked at the hot food in horror. Turkish bacon that was grey, scrambled egg that looked like a solid dirty mass and a tray of beans with a strange looking sauce covering them. All in all a horrific hotel, avoid at all costs.

We have an issue with the reservation and hotel was very unoroffessional. They will never see us again. Marko Prpic