더 랭커스터 호텔

No hot water during the stay. Email address given to complain doesn’t work.

no hot water during the whole stay. we didnt find out until we checked in. We would like to be considered for a partial refund.

No hot water for a shower the evening before or the morning. Was told it had been broken since Thursday (4 days ago). And had bugs in the sheets. Not impressed

Shower was blocked all the time . Problem with tv .

The Room was fabulous and staff are kind and very helpful special thanks to Ali

This stay was for one night only with my wife and our two children (ages 9 and 2). The main bed was acceptable; however, both my wife and I woke up feeling very itchy. The second bed provided for the children was in very poor condition. It was extremely wobbly and felt as though it might collapse, which was concerning for our children’s safety. Additionally, the fridge was not working. We also noticed that the carpet around the base of the fridge was lifted, and there were small jumping insects present, which was very unpleasant and unhygienic. Not a 4 star hotel

Nice quiet area

Great hotel great location

Le personnel est agréable par contre l

Helpful reception on check in. Room small but perfect for what was required. Clean and warm with hot drinks available.

The room had marks all over the walls, the celling was falling apart, there was spot stickers stuck to the wall in bathroom, there was a step into the bathroom that wasn’t clearly signed.

Clean room, but several basic issues made the stay disappointing Although the hotel has a pleasant exterior and the receptionist was welcoming, several avoidable issues left us disappointed with our stay. At check-in, we did not receive any basic information about check-out procedures, breakfast options (even though we had not booked breakfast), or how to access the Wi-Fi. The receptionist was friendly and helpful whenever we asked questions, but it felt more like a training issue — she seemed unsure about what information to provide proactively. While her attitude was excellent, the overall experience lacked the level of professionalism we expected. When we arrived in the room, there was again no information provided. One of the toilet flush mechanisms did not work properly and continued running unless it was hit hard, which is something that should be addressed during routine maintenance. The room was also quite cold on arrival (only 19°C), and although we eventually worked out the thermostat, it did not create a warm first impression. The biggest frustration was the Wi-Fi. I could connect in the reception area but not in our room, despite the booking confirming that free Wi-Fi was included. We had to return to reception for the correct login details — again highlighting the lack of basic communication — but even with the corrected information, the Wi-Fi still did not work in the room. Although the room itself was clean, especially compared with some previous reviews,

The hotel was very nice, modern, clean. The room was great, spacious with nice bathroom. The hotel staff is very helpful and friendly, Mr.Bhakar was especially nice to us. Location is greqt too!

The room was tired, marks

Fint ophold , super beliggenhed. Værelse fint og varmt . Sød og venlig reception

decent value , comfy pillows and bed - en-suite was small and no bottled provided in the room . Good location and quiet at night .

Dirty

Staff was excellent, but there was a problem with lights in the room, couldn’t turn it off! Struggled until I fall asleep!!

Insekter (mal visade det sig) på första rummet som även var dåligt städat. Bad om nytt rum och vi fick då vad jag gissar på var något svitaktigt. Även här har det inte ordentligt städat. Killen som hjälpte oss med nytt rum var trevlig, de andra hälsade inte ens när vi kom och gick. Tur frukosten ingick för den hade jag inte velat betala för.

Cleanliness of room