The Tower Hotel, by Thistle

As described.. perfect 👍

Everything was great.

Great check in staff. Given a wonderful room. Thank you

The room was fine, it was a building site on the floor though with very poor wayfinding, not helpful when I am slightly impaired at the moment recovering from a broken ankle. The room phone didnt work. The concierge and reception staff were great, however I had to keep getting lift downstairs to order room service. There were no data ports to plug in chargers for phones. The TV was a little intermittent. The food and wine in the restaurant - one glass of wine was more expensive than getting a bottle from a local supermarket. Overall, whilst I liked the hotel and the staff, underwhelmed by the overall experience particularly as I think it was affected by the construction works happening on various floor plates

The room was beautiful, excellent view, spotless - overall couldn’t fault it at all. The staff we encountered were all very friendly, especially the lady who greeted us on arrival and showed us the electronic check-in option (sorry, can’t remember her name). I work in 5-star hospitality, and that was the feeling I got from this hotel!

Excellent restaurant, ambience and Location.

Staff were courteous. Restaurants and public spaces were immaculately clean and tidy. Fantastic views.

Good value for money, great lication

Heat not working. Rooms freezing.

All excellant and the staff were amazing

Room clean. Good amenities and amazing views.

Check in was easy using the kiosk and our family room was lovely and spacious however there is a severe shortage of sockets within the room. It’s been a long time since I stayed in a hotel anywhere where I couldn’t charge my phone beside the bed! The weekend we stayed was cold and wintery -1 and we found 3 oil filled radiators in our room upon our arrival which was fine as we definitely needed the extra heat, however the lack of electrical sockets meant that we couldn’t use the fridge and heater at the same time. This is pretty poor! Other than that the staff were lovely and friendly, the hotel is in a great location with a Starbucks in the lobby and a Tesco express next door. A short 8minute walk will get you on to the London Underground so all in all, a great location.

Front desk never answered phone calls

Check-in took awhile even when I checked in online and have QR code ready. The hotel tried to have you used self check-in with QR code. But, when the system scanned it and the screen show room isn’t ready. It’s very unorganized and the room is old with carpet flooring except the bathroom. My room came with a small portable heater where it only warmed up a small part of the room. There’s no main heating unit for the entire room. The time I was there United Kingdom low at night was around -2c. The bathroom isn’t well ventilated so I could see where mold build comes from. If you read from other guests reviews stating there is mold in the ceilings bathroom. Location is great for Tower Bridge view. Some may like the old traditional style room and some may not. I highly recommend hotel to be renovated for the long term.

Bathroom was a little tired looking and the Hotel heating system was off, but an electric oil radiator did the job in our room and the Hotel did feel reasonably comfortable. There was maintenence works being carried and although warned on the day we arrived, thought we should have been advised when we booked. That said, we've stayed here many times and love the hotel and especially its location. Tower Bridge highly advisable.

The hotel room was not up to standards. The duvet covers were dirty, the towels had makeup on them. The lighting wasnt great either.

First room had mold in the shower and AC vent. Air conditioning and heat didn’t work. Got upgraded to a different room and had no working heat so we used a space heater. Views were the best part

Great location with view of St Katherine's dock. Good breakfast selection.

Did not get breakfast

The view from the room was stunningly beautiful! Breathtaking- but I would rather have been warm! It was so very cold in my room - I even had to empty a bottle of drinking water and fill it with warm water just to get warm! The hotel is lovely but the room furniture is tired and shows signs of wear - the all important bed is very comfortable though - if only it wasn’t so cold with those crisp while sheets! Very friendly attentive staff - from checking in to checking out. I was able to find the hotel easily and go backwards and forwards to central London in about 30 minutes including walking to Tower Hill! If this hotel was warmer it would get a higher rating !