The Tower Hotel, by Thistle

Terrible experience for our wedding anniversary. Broken heating system in freezing December in a Central London hotel - we had a small baby, the room was extremely cold and the compassion and service was shocking. Unhelpful staff, housekeeping was non-existent during our stay as they never came to clean the room despite several requests. Reception staff not very friendly, and looked tired and unbothered in their jobs. Car parking ridiculously overpriced. Breakfast was okay and the only saving grace is the location. I had told them about our anniversary at the time of booking and again upon arrival, but they failed to make the visit special for us or even help facilitate room decoration or surprise. Would not recommend. Plenty of other good options available nearby.

Staff, clean room, location, view, breakfast

Very pleasant

First night room was cold and bathroom heater not working. There was a small electric radiator already working in the room when we arrived but not powerful enough to heat the room. After that we got an upgrade room which was lovely and warm.

The rooms were good and well presented. The room service food was awful, the QR scan didn’t work as we tried a number of times eventually we called reception who said oh they haven’t worked in ages. When the food arrived it was cold and tried to call reception to raise complaint however they did not answer on a number of occasions then when we reported to reception the following day the receptionist looked at me awful like I was lying and didn’t apologise or provide any discount or anything. Very disappointed

I’m very disappointed with my stay as the room was extremely dirty. While the view was incredible, the room had so many disgusting stains on the carpet made me nauseous. It was super dated and the heater didn’t work. I literally had a cold sweat every night it was TERRIBLE! The water wouldn’t drain properly in the shower and the elevator did not work I used the service one everyday. This was the 7th floor. Very poor stay

Room was clean and comfortable but a little "tired". Shower leaked and tiles were cracked and chipped. Took advantage of go green offer ie £7 voucher each day for missing a room service. However £14 didn't even pay for 1 glass of wine! Won't bother again

Horrible customer service and very unsafe

It’s a great spot for taking pictures of Tower Bridge and there’s a lot of dining options nearby. That’s about it. The room was dated and had a lot of wear. The bathtub exterior had obvious water damage, the television would shut itself off after like 10 minutes. It’s just outside of the congestion zone so getting an uber can sometimes be a hassle. And let’s be honest here. The hotel is for tourists. Buckingham palace and Big Ben are 30 minute drives away if you’re lucky. It’s over an hour from Heathrow. It wasn’t the worst place in London but for the cost, there are better options

Upgrade to a suite. Was wonderful

It is very close to Tower Bridge

Brilliant service especially from KHAER on reception .

A little jaded for the price. Old fashioned rooms.

First off the QR “Fast Chrck-In” did not work. The room heating was inoperative - they left a space heater in the room. Our rooms were not serviced 4 days in a row (we complained). There was mold in the bathroom ceiling. Our power converter could not be plugged in because the outlets were too low on the counter - luckily we could use the USB on the TV to recharge our devices - which takes longer and we had to leave the TV on all night. Speaking of the TV - it was a Smart Samsung with streaming capabilities, but unfortunately the TV was not connected to the hotel WiFi to use the option. The room furnishings were dated and there was no mini bar (we really just needed a refrigerator) we had to call room service for buckets of ice daily. Speaking of the hotel telephone service… when I first used the pre-programmed button on the telephone to call Room Service it didn’t work. I dialed 0 for the operator - it rang for 3-4 minutes before someone answered. The operator told me that I had to dial direct and call 40. I asked the operator were the list of the code were located. She said to check with the front desk. The good things about the hotel - great view of the Thames River and the Tower Bridge. St. Katherines Dock is great for dining. The Tower of London is a 10 minute walk away and the Tower Hill tube station is next to the Tower. The beds were comfortable.

Really great area. It felt very safe even at nighttime. Convenient to tube. Very pretty with Tower Bridge, the shard and Tower of London. The food options at the hotel were excellent. Staff were lovely also. The only thing that lets it down is the state of the bathrooms. They are extremely dated. The shower was hit or miss and we had some mould also. The rooms/ corridors are also very cold at night although it was particularly cold outside.

Perfect place to stay in London! Wonderful location, stunning view! Comfortable and clean room. Delicious breakfast. Friendly and helpful staff. Very recommended!

Location.

Clean room, walkable to the tube and many restaurants.Great views of the bridge and the Tower of London was a few minute walk. Snacks water in the lobby were easy to purchase. Location was fantastic and easy to get to public transportation.

Staff were very unfriendly, they dont want to help, if asking a question Always get an angry answer. Only nice person was the cook on breakfast time. Talking about breakfast it was laking more selection for the extra price we paid I wish we went else where. Room was very disappointing as well, we paid for a view ofthebreach wegotthe view of other ppl rooms a pillar and some how the breach, roome was very cold as well and the AC was blowing cold air. Really i am very disappointed.

Swift check in and out, courteous staff.