The Tower Hotel, by Thistle

Room was clean, friendly staff and great location. Would definitely staff again.

Clean room. Great staff

Very professional and friendly staff. Nice size room with a lovely view. Free Consierg for storing bags before/after check in/out is a great touch.

Great room and great view

Restaurant options on property were excellent

How lovely everyone was

Breakfast was lovely

We arrived as a family of 3 (family room booked) the room wasn't ready They did kindly get a drink for us while we waited though However, little did we know, the room wasn't actually ready.. the 2nd bed wasn't made. No additional towels or cups either. Not what we wanted to discover after a busy day in London. Although again, when reported, they did come to the room with bedding . The rooms are dated but the views are brilliant and the staff were very accomodating. additional cups or

Staff were all extremely helpful, polite and friendly, room was perfect for what we needed. Very comfy beds, clean and tidy albeit rough round the edges. I feel the walls/tiles could really do with painting and repairing. The breakfast was incredible. Full English buffet with everything you can think of. Good to have choice of milks too. Problem with an error on the hot drinks machine so had to use the other room’s machine but wasn’t a problem. Would definitely stay here again. 20 minute walk to London Bridge station across tower bridge itself.

Fantastic location with amazing views, even over the dock. Had a great early evening meal in the restaurant. Staff were so lovely. Room very clean. Bathroom a little dated.

Didn't have breakfast

Fabulous stay at the Tower Hotel as always. Helpful, friendly staff. Lovely room.

Excellent excellent excellent! Very clean room, excellent customer service, excellent location, and a wonderful experience! Can’t wait to book again

Absolutely amazing stay! Hotel was perfect and the staff were so helpful Lovely room overlooking the Thames and a beautifully lit London bridge and the hotel was spotless Wonderful experience and would 100% recommend Andy Mc

Fantastic view of the London tower Bridge. Front desk service and concierge service were wonderful. Thank you from Canada

Staff fantastic, room a little tired but clean and the view was fantastic

This hotel is currently “in the process of having a refurb”. Hotels.com does NOT state THAT on the website, so the photos on the website are completely misleading. That is not what you will get staying at this hotel. We were put into two rooms that were extremely old and tatty. The bathrooms had rusted fittings and old hair in them. Our aircon did not work. We immediately discussed it with the Supervisor and asked for a refund. He credited Hotels.com for the bookings - but only one room has been refunded to my family from Hotels.com. While we were discussing the awful rooms with the Supervisor, two other couples came to complain about their rooms. I feel bad for the front desk staff having to deal with this situation, when the Thistle Group needs to get this hotel completely refurbed before taking in guests. I will never stay in a Thistle Group hotel again and will not use Hotels.com after this debacle on our vacation. I asked one of the front desk staff if they would be happy to stay in that hotel with their family on vacation and they replied “No”. Pretty much sums up the mess this hotel is in! Yuck!

First room wasn't ready, second room outdated no usb charging sockets or power points by bed, tiles and grout in bathroom dirty and carpet could do with a clean or replaced.

Mohamed on the front desk made my problem(mistake) his own and was able to accommodate our stay. A wonderful ambassador for your company. Also noticed in the halls all the staff greet you, step aside for you( I would never ask that of them but did notice they do it. The room was amazing, that view is everything.

Clean and spacious room with a great view of Tower Bridge. I recommend this hotel!