El Carmen Hotel

Hotels
8.6
/10
Very Good
563 reviews

What Guests Say About Their Stay

Nicole

10.0
/ 10
EVERYTHING WAS COOL AND THE STAFF WERE ALL NICE! WENT OUT THEY WAY TO SWITCH MY ROOM FOR ME! INCLUDED BFAST WAS GOOD & FRESH, WISH IT CAME W/MEAT & MORE OPTIONS BESIDES PORK BACON! THE VIEWS WERE LOVELY FROM THE ROOFTOP & WALKING DISTANCE TO THE ARCH, CENTRAL PARK & CERRO DE LA CRUZ! I WILL BE BACK!

Roweena

10.0
/ 10
Lovely hotel with friendly helpful staff as super comfortable bed and a lovely breakfast included

Michaela

10.0
/ 10
The rooftop here was AMAZING, and the included breakfast was a brilliant perk. The staff was so lovely, the room was spacious, and the bathroom was great. Location was peak as well, would recommend staying at El Carmen.
In the Area
See Map
3a. Avenida Norte #9, Municipio de Antigua, Departamento de Sacatepéquez, Guatemala

Main Facilities

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Restaurant
24-Hour Front Desk
Parking
WiFi
El Carmen Hotel is a hotel is located at Antigua Guatemala. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
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What's around El Carmen Hotel

3a. Avenida Norte #9, Municipio de Antigua, Departamento de Sacatepéquez, Guatemala
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Discover More About El Carmen Hotel

Location


El Carmen Hotel is a hotel is located at Antigua Guatemala.

About El Carmen Hotel

Splendid service together with wide range of facilities provided will make you complain for nothing during your stay at El Carmen Hotel.

Get the best deal for finest quality of spa treatment to unwind and rejuvenate yourself.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Savor your favorite dishes with special cuisines from El Carmen Hotel exclusively for you.

El Carmen Hotel is a hotel with great comfort and excellent service according to most hotel's guests.

With all facilities offered, El Carmen Hotel is the right place to stay.

All facilities in El Carmen Hotel

Others El Carmen Hotel
Others

Hotel Services

  • Tours
  • Wedding service
  • Luggage storage
  • Multilingual staff
  • 24-hour Receptionist
  • Laundry service
  • Concierge

Public Facilities

  • Others
  • Restaurant
  • Smoke-free area
  • Safety deposit box
  • Coffee shop

General

  • Banquet
  • Rooftop terrace
  • Parking
  • Terrace

Things to Do

  • Romantic proposal packages
  • Garden
  • Spa

Food and Drinks

  • Bar
  • Breakfast

Connectivity

  • Free WiFi

Accessibilty

  • Accessible parking

Shuttle Service

  • Airport transfer (surcharge)

Business Facilities

  • Meeting facilities

Accommodation Policy & General Information in El Carmen Hotel

Important Note
Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!
  • Airport shuttle fee: USD 65 per vehicle (one-way, maximum occupancy 4)
  • Airport shuttle fee per child: USD 10 (one-way)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • This property accepts credit cards, debit cards, and cash
  • This property reserves the right to pre-authorize the guest's credit card prior to arrival.
  • Noise-free guestrooms cannot be guaranteed
  • Safety features at this property include a fire extinguisher, a security system, and a first aid kit

This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.

Hotel only accepts guests with minimum age of 18

Check-in/Check-out Time

Check-in:
15:00 - 00:00
Check-out:
Before 12:00
Hotel policy is not yet available.

General Information

Popular Facilities
Restaurant, 24-Hour Front Desk, Parking, WiFi
Check-In / Check-Out Time
From 15:00 - 00:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at El Carmen Hotel
22
Another facilities in El Carmen Hotel
Tours, Wedding service, Luggage storage, Multilingual staff, 24-hour Receptionist

Frequently asked questions about El Carmen Hotel

What are available facilities at El Carmen Hotel?
There are top facilites at El Carmen Hotel such as Restaurant, 24-Hour Front Desk, Parking, WiFi. (some may require extra charges)
What is normal check-in & check-out time at El Carmen Hotel?
The standard check-in time at El Carmen Hotel is starting from 15:00 - 00:00 while the latest check-out time is at Before 12:00
Does El Carmen Hotel provide breakfast?
Yes, El Carmen Hotel provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of El Carmen Hotel?
El Carmen Hotel has a 3.0-star rating.
How many rooms are available at El Carmen Hotel?
El Carmen Hotel has 22.
See All

El Carmen Hotel reviews and ratings

8.6
Very Good
From 563 reviews
Cleanliness

9.0

Room Comfort

8.2

Location

10.0

Service and Facilites

9.2

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Traveller Reviews El Carmen Hotel

Number of reviews per page
20
40
Top reviews
Nicole
icon-Leisure
Leisure
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

EVERYTHING WAS COOL AND THE STAFF WERE ALL NICE! WENT OUT THEY WAY TO SWITCH MY ROOM FOR ME! INCLUDED BFAST WAS GOOD & FRESH, WISH IT CAME W/MEAT & MORE OPTIONS BESIDES PORK BACON! THE VIEWS WERE LOVELY FROM THE ROOFTOP & WALKING DISTANCE TO THE ARCH, CENTRAL PARK & CERRO DE LA CRUZ! I WILL BE BACK!
Roweena
icon-Leisure
Leisure
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Lovely hotel with friendly helpful staff as super comfortable bed and a lovely breakfast included
Eric
8.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Nice room, excellent bed, and nice roof top terrace to have breakfast and hang out. Central location. Super friendly and attentive staff.
Michaela
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

The rooftop here was AMAZING, and the included breakfast was a brilliant perk. The staff was so lovely, the room was spacious, and the bathroom was great. Location was peak as well, would recommend staying at El Carmen.
Dorene
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

Many choices for breakfast welcoming staff comfortable beds, very clean great towels
alba
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Pleasantly surprised. Excellent location and friendly staff!
Nadijah
icon-Leisure with Partner
Leisure with Partner
4.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

The floor boards were old, tattered, and separating in multiple rooms including mine. The rooms smelled like mold/mildew. The floors had dirt/dust particles. The sheets had a tint to them that made me feel like they’ve been used way too many times. There were multiple moths in my room. There was some sort of water issue and our water stopped working in the middle of the night and we never received an alert or explanation, outside of us walking out to the foyer and seeing maintenance working on what appeared to be a water main break. No apologies from the staff or alternative options to use bathrooms, brush teeth, or shower. Before the water issued the night before we did use the shower and it was great pressure and heating wise… a little too hot if you’re not careful. Also the food was great.
Read More
Neha
icon-Friends and Family
Friends and Family
2.0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

The room was extremely musty. I am pretty sure there is mold in the hotel. It felt like a health hazard.
Amit
8.0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

Staff was nice and the roof top was great and breakfast was great.
Ryan
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Delicious breakfast on the rooftop with stunning views of the volcanoes. Great friendly staff!! Would come back here again.
Lorela
8.0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

The staff was absolutely great and our highlight there - they were friendly, welcoming and helpful! The room we stayed at was very small and the bathroom even smaller, with a shower were you couldn't even stand in straight. Moreover, it was very noisy at any time of the day or night, so very difficult to res
Karen
8.0
/10
Reviewed 17 week(s) ago

Hotels.com verified review

Great breakfast !
Deborah
8.0
/10
Reviewed 18 week(s) ago

Hotels.com verified review

Breakfast via rooftop views were fantastic.... breakfast stellar....!
Francesca
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

Staff was amazing! Very accommodating when we arrived early for checkin. Let us store luggage. Also there’s a beautiful rooftop! The room was clean and looked just like the photos. There wasn’t great air circulation in the shower but the water pressure was great.
Laura
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

We stayed in the triple bed room, which was very nice. There were only two of us (we booked late so it was the last available room) and we had plenty of space. The beds were each a different firmness which could be good for lucky sleepers. The bathroom was updated, the rooftop restaurant served excellent food. The staff at the entire hotel was very friendly. If I were to return to Guatemala, I would definitely stay at El Carmen again. Thank you!!
Read More
Kristen
icon-Leisure
Leisure
10.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

Really great shower and excellent rooftop restaurant.
Kristen
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

Amazing breakfast! Beautiful room.
Ruth Vanesa
10.0
/10
Reviewed 20 week(s) ago

Hotels.com verified review

Clean room and great staff
Erik
icon-Leisure with Children
Leisure with Children
10.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

The best views on the roof. Many activities you can book.
Maryann
10.0
/10
Reviewed 21 week(s) ago

Hotels.com verified review

After traveling around Central American I ended up at The El Carmen Hotel! It was the BEST Hotel since I started my travels! The staff was very friendly and helpful! The bathroom was like a spa. Our breakfast was packed to go since we had an early morning shuttle. The location was also perfect!
Number of reviews per page
20
40

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Others 4 El Carmen Hotel

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
8.6
Very Good
From 563 reviews
Cleanliness

9.0

Room Comfort

8.2

Location

10.0

Service and Facilites

9.2

Sort by
Most Relevant
Preferences
See All

Traveller Reviews El Carmen Hotel

Number of reviews per page
20
40
Top reviews
Nicole
icon-Leisure
Leisure
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

EVERYTHING WAS COOL AND THE STAFF WERE ALL NICE! WENT OUT THEY WAY TO SWITCH MY ROOM FOR ME! INCLUDED BFAST WAS GOOD & FRESH, WISH IT CAME W/MEAT & MORE OPTIONS BESIDES PORK BACON! THE VIEWS WERE LOVELY FROM THE ROOFTOP & WALKING DISTANCE TO THE ARCH, CENTRAL PARK & CERRO DE LA CRUZ! I WILL BE BACK!
Roweena
icon-Leisure
Leisure
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Lovely hotel with friendly helpful staff as super comfortable bed and a lovely breakfast included
Eric
8.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Nice room, excellent bed, and nice roof top terrace to have breakfast and hang out. Central location. Super friendly and attentive staff.
Michaela
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

The rooftop here was AMAZING, and the included breakfast was a brilliant perk. The staff was so lovely, the room was spacious, and the bathroom was great. Location was peak as well, would recommend staying at El Carmen.
Dorene
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

Many choices for breakfast welcoming staff comfortable beds, very clean great towels
alba
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Pleasantly surprised. Excellent location and friendly staff!
Nadijah
icon-Leisure with Partner
Leisure with Partner
4.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

The floor boards were old, tattered, and separating in multiple rooms including mine. The rooms smelled like mold/mildew. The floors had dirt/dust particles. The sheets had a tint to them that made me feel like they’ve been used way too many times. There were multiple moths in my room. There was some sort of water issue and our water stopped working in the middle of the night and we never received an alert or explanation, outside of us walking out to the foyer and seeing maintenance working on what appeared to be a water main break. No apologies from the staff or alternative options to use bathrooms, brush teeth, or shower. Before the water issued the night before we did use the shower and it was great pressure and heating wise… a little too hot if you’re not careful. Also the food was great.
Read More
Neha
icon-Friends and Family
Friends and Family
2.0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

The room was extremely musty. I am pretty sure there is mold in the hotel. It felt like a health hazard.
Amit
8.0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

Staff was nice and the roof top was great and breakfast was great.
Ryan
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Delicious breakfast on the rooftop with stunning views of the volcanoes. Great friendly staff!! Would come back here again.
Lorela
8.0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

The staff was absolutely great and our highlight there - they were friendly, welcoming and helpful! The room we stayed at was very small and the bathroom even smaller, with a shower were you couldn't even stand in straight. Moreover, it was very noisy at any time of the day or night, so very difficult to res
Karen
8.0
/10
Reviewed 17 week(s) ago

Hotels.com verified review

Great breakfast !
Deborah
8.0
/10
Reviewed 18 week(s) ago

Hotels.com verified review

Breakfast via rooftop views were fantastic.... breakfast stellar....!
Francesca
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

Staff was amazing! Very accommodating when we arrived early for checkin. Let us store luggage. Also there’s a beautiful rooftop! The room was clean and looked just like the photos. There wasn’t great air circulation in the shower but the water pressure was great.
Laura
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

We stayed in the triple bed room, which was very nice. There were only two of us (we booked late so it was the last available room) and we had plenty of space. The beds were each a different firmness which could be good for lucky sleepers. The bathroom was updated, the rooftop restaurant served excellent food. The staff at the entire hotel was very friendly. If I were to return to Guatemala, I would definitely stay at El Carmen again. Thank you!!
Read More
Kristen
icon-Leisure
Leisure
10.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

Really great shower and excellent rooftop restaurant.
Kristen
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

Amazing breakfast! Beautiful room.
Ruth Vanesa
10.0
/10
Reviewed 20 week(s) ago

Hotels.com verified review

Clean room and great staff
Erik
icon-Leisure with Children
Leisure with Children
10.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

The best views on the roof. Many activities you can book.
Maryann
10.0
/10
Reviewed 21 week(s) ago

Hotels.com verified review

After traveling around Central American I ended up at The El Carmen Hotel! It was the BEST Hotel since I started my travels! The staff was very friendly and helpful! The bathroom was like a spa. Our breakfast was packed to go since we had an early morning shuttle. The location was also perfect!
Number of reviews per page
20
40