Westin Jakarta was a good hotel a few years ago, but it's now below a 4-star hotel quality. Most of the employees are not trained well and opened my room door by using their card without my permission. It was very surprising. Not only that, but also I did experience a delayed check-in. Even though the check-in time was 3 PM, I was able to check in at 4:18 PM because the staff said that they needed to check the room status. It was an entirely terrible experience. If you are looking for a 5-star hotel, go somewhere else.