Merchant Hotel

Hotels
7.7
/10
Pleasant
241 reviews

What Guests Say About Their Stay

Verified traveler

10.0
/ 10
one thing that this hotel has compared to many other hotels is that the location is very convenience and really centre to the places of attraction.

teo jeff

10.0
/ 10
Stay there for a week , nice food and of course red garden pradise is a nice place to relax

Verified traveler

10.0
/ 10
It's located along the busy hotel belt and within walking distance to all the interesting sights in Georgetown. Lots of street food all within walking distance.
In the Area
See Map
55, Jalan Penang, Georgetown, Pulau Pinang, Penang, Malaysia, 10000

Main Facilities

Read More
AC
24-Hour Front Desk
Elevator
WiFi
Staying at Merchant Hotel is a good choice when you are visiting Georgetown. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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What's around Merchant Hotel

55, Jalan Penang, Georgetown, Pulau Pinang, Penang, Malaysia, 10000
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Lobby Merchant Hotel
Lobby 2 Merchant Hotel

Discover More About Merchant Hotel

Discover the Charm of Merchant Hotel in Penang

Welcome to Merchant Hotel, your gateway to the vibrant heart of Penang, Malaysia. This introduction aims to provide you with all the essential information you need to plan a memorable stay at Merchant Hotel, ensuring a comfortable and enriching experience. Room rates at Merchant Hotel start from - per night. Don’t forget to use the TRAVELOKA new user limited promo code to get up to 8% off your booking!

Merchant Hotel Location

Merchant Hotel is nestled in the historic George Town, a UNESCO World Heritage Site, offering a prime location for exploring the rich cultural tapestry of Penang. Situated at 55, Jalan Penang, Georgetown, Pulau Pinang, Penang, Malaysia, 10000, the hotel is conveniently located just a short drive from the city centre, approximately 18 kilometres from Penang International Airport. The immediate surroundings buzz with a vibrant café culture and weekend markets, perfect for those seeking an authentic local experience. You'll find yourself immersed in a district brimming with colonial architecture, street art, and a culinary scene that's second to none.

Merchant Hotel Facilities & Services

Facilities for guests at Merchant Hotel are designed to cater to every need, ensuring a relaxing and enjoyable stay.
  • Complimentary Wi-Fi access throughout the hotel.
  • A refreshing outdoor swimming pool, open daily from 8:00 AM to 8:00 PM.
  • A well-equipped fitness centre, available for guests from 6:00 AM to 10:00 PM.
  • On-site parking is available for guests at a rate of AUD $15 per day.
  • A 24-hour front desk to assist with any queries or requests.
  • Concierge services to help arrange tours and local excursions.
  • Daily housekeeping services to maintain a pristine environment.
  • A business centre with printing and fax facilities.
  • Luggage storage available for early arrivals or late departures.

Merchant Hotel Room Types

Discover a range of comfortable and well-appointed accommodations with the diverse room types of Merchant Hotel. Whether you're travelling solo, as a couple, or with family, there's a perfect room to suit your needs.
  • Deluxe Room:

    Offering a comfortable retreat with city views. These rooms are strictly non-smoking and feature a private bathroom with a shower.
  • Superior Room:

    Slightly more spacious than the Deluxe, these rooms also provide city views and are non-smoking. A bathtub is available in select Superior Rooms.
  • Executive Suite:

    For those seeking a little extra luxury, the Executive Suite boasts enhanced amenities, a separate living area, and city views. These suites include a bathtub.
  • Family Room:

    Designed to accommodate families, these rooms offer ample space and can be configured with either city or partial sea views. A bathtub is included in these rooms.
All rooms at Merchant Hotel are strictly non-smoking. There are no specific pet-friendly rooms available.

Merchant Hotel Dining & Restaurants

Indulge your taste buds with the culinary delights offered at Merchant Hotel. The hotel features a charming on-site restaurant and a cozy café, providing delightful dining experiences throughout your stay.
  • The Heritage Bistro:

    Savour a delectable breakfast buffet featuring an artisanal spread of local and international favourites. For lunch and dinner, the bistro offers a menu of modern Malaysian cuisine with a focus on fresh, local ingredients. Estimated price per person for dinner: AUD $35. Operating hours: Breakfast 7:00 AM - 10:30 AM, Lunch 12:00 PM - 2:30 PM, Dinner 6:30 PM - 10:00 PM.
  • The Courtyard Café:

    A relaxed setting perfect for a morning coffee, light snacks, or afternoon tea. Enjoy freshly brewed coffee and a selection of pastries and sandwiches. Estimated price per person for light bites: AUD $15. Operating hours: 10:00 AM - 6:00 PM daily.

Merchant Hotel Nearby Attractions and Activities

Merchant Hotel is ideally situated to explore the captivating attractions of Penang. Immerse yourself in the rich history, vibrant culture, and stunning natural beauty that surrounds the hotel.
  • Penang Street Art:

    Wander through the charming streets of George Town and discover the iconic murals and interactive art installations that have become a hallmark of the city.
  • Khoo Kongsi:

    Visit this magnificent Chinese clan house, a masterpiece of traditional Peranakan architecture, showcasing intricate carvings and a rich history.
  • Cheong Fatt Tze Mansion (The Blue Mansion):

    Explore this stunning indigo-hued heritage mansion, a UNESCO award-winning property offering a glimpse into the opulent lifestyle of the past.
  • Little India:

    Immerse yourself in the sights, sounds, and smells of Penang's vibrant Little India, a bustling precinct filled with colourful shops, aromatic spices, and authentic Indian cuisine.
  • Gurney Drive Hawker Centre:

    Experience Penang's legendary street food scene at this popular waterfront hawker centre, offering an incredible array of local delicacies.
If you are looking for other activities around Merchant Hotel, check out the best deals on Traveloka: Recommended activities in Penang!

How to Get to Merchant Hotel from the Airport

Getting to Merchant Hotel from Penang International Airport is straightforward, with several convenient transportation options available. The airport transfer service of Merchant Hotel can be arranged for a seamless arrival.
  • Airport Taxi:

    Metered airport taxis are readily available outside the arrivals hall. The journey to Merchant Hotel typically takes around 30-45 minutes, depending on traffic, and will cost approximately AUD $20 - $30.
  • Ride-hailing Service:

    You can book a ride-hailing service through your preferred app. This is often a cost-effective and convenient option, with fares similar to taxis.
  • Hotel Private Transfer:

    For ultimate convenience and comfort, Merchant Hotel offers a private airport transfer service. Please contact the hotel in advance to arrange this service, with rates starting from AUD $40.
  • Public Bus:

    While less direct, public buses also operate from the airport to the city centre. From there, you would need to take a short taxi or ride-hailing service to reach the hotel. This is the most budget-friendly option but takes longer.
For more information on getting around, explore airport transfer services.

Summary of Why You Should Choose to Stay at Merchant Hotel

Merchant Hotel offers an exceptional experience for travellers seeking comfort, convenience, and a deep connection to the heart of Penang. With its prime location in historic George Town, excellent facilities, and comfortable accommodations, it’s the perfect base for your adventures.
  • Prime Location:

    Situated in the UNESCO World Heritage Site of George Town, offering easy access to cultural landmarks and vibrant street life.
  • Comfortable Rooms:

    A variety of well-appointed room types to suit different needs, ensuring a restful stay.
  • Excellent Facilities:

    Enjoy amenities such as a swimming pool, fitness centre, and complimentary Wi-Fi.
  • Culinary Delights:

    Savour local and international flavours at the on-site restaurant and café.
  • Exceptional Value:

    Competitive pricing, especially when taking advantage of promotions.
Ready to experience the magic of Penang? Check Room availability at Merchant Hotel and start planning your trip. Booking Merchant Hotel is simple and convenient. For the best deals and a seamless booking process, choose Traveloka. Book budget hotels in Penang and Easily book domestic and international flights at low prices with Traveloka today!

All facilities in Merchant Hotel

Bar, Cafe and Lounge Merchant Hotel
Bar, Cafe and Lounge
Lobby Merchant Hotel
Lobby
Exterior Merchant Hotel
Exterior
Bedroom Merchant Hotel
Bedroom
Others Merchant Hotel
Others

In-room Facilities

  • Desk
  • Hairdryer
  • In-room safe
  • Refrigerator
  • Shower
  • TV

Public Facilities

  • Elevator
  • Safety deposit box
  • WiFi in public area

General

  • AC
  • Family room

Connectivity

  • Free WiFi

Hotel Services

  • 24-hour Receptionist

Nearby Facilities

  • Shops

Accommodation Policy & General Information in Merchant Hotel

Important Note

As announced by Royal Malaysian Customs Department, Tourism Tax is imposed starting 1 January 2023 for all hotel guests that are non-Malaysian or non-permanent Residents of Malaysia. Please expect that hotel will collect the Tourism Tax from you during check-in at the hotel. The Tourism Tax rate is 10 RM per room per night.

Check-in/Check-out Time

Check-in:
From 15:00
Check-out:
Before 12:00

Deposit

Deposit MYR 100.00 is required upon check-in. The accommodation accepts cash, debit or credit card.

Smoking

Smoking is prohibited in the accommodation.
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General Information

Popular Facilities
AC, 24-Hour Front Desk, Elevator, WiFi
Check-In / Check-Out Time
From 15:00 - to 12:00
Available rooms at Merchant Hotel
93
Number of floors in Merchant Hotel
11
Another facilities in Merchant Hotel
Desk, Hairdryer, In-room safe, Refrigerator, Shower

Frequently asked questions about Merchant Hotel

What are available facilities at Merchant Hotel?
There are top facilites at Merchant Hotel such as AC, 24-Hour Front Desk, Elevator, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Merchant Hotel?
The standard check-in time at Merchant Hotel is starting from From 15:00 while the latest check-out time is at Before 12:00
What is the star rating of Merchant Hotel?
Merchant Hotel has a 3.0-star rating.
How many floors does Merchant Hotel have?
Merchant Hotel has 11.
How many rooms are available at Merchant Hotel?
Merchant Hotel has 93.
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Merchant Hotel reviews and ratings

Overall Ratings & Reviews Merchant Hotel

Traveloka (31)
Other sources (210)
7.6
Pleasant
From 210 reviews
Cleanliness

7.8

Room Comfort

7.8

Location

8.4

Service and Facilites

8.0

Sort by
Most Relevant
Preferences
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Traveller Reviews Merchant Hotel

Number of reviews per page
20
40
Top reviews
Paul
icon-Leisure
Leisure
4.0
/10
Reviewed 64 week(s) ago

Expedia Group verified review

In need of an upgrade. It might have been ok once but is now looking very shaby. Room safe was broken, wet patch on carpet due to leaking ac, rotten bathroom door frame, street noise and shower took an age to run hot. Staff were friendly and did their best.
Bing Kit
8.0
/10
Reviewed 125 week(s) ago

Expedia Group verified review

Close to shopping and historical area.
Philip Puay Koon
2.0
/10
Reviewed 165 week(s) ago

Expedia Group verified review

Booked into 2 rooms on 10th floor which both were warm due to hot spell. But reception not proactive to offer lower rooms until I requested. Because of my complaints and changed rooms 3 times I believe a certain staff took personal action to reconfigure my key every day. Thus, I had reset my key. Hope management will look into my case.
Read More
BOON KHIM
icon-
6.0
/10
Reviewed 207 week(s) ago

Hotels.com verified review

Booked three room request high floor when reservation but all arrange in First floor,the towel disrepair & smelly too.
James
icon-Business
Business
8.0
/10
Reviewed 220 week(s) ago

Hotels.com verified review

It is a dated hotel that has seen better days. Having said that, the service staff is attentive and helpful. Location is good. Carpark is opened in the back. The rooms are old but OK. Beds too soft like the pillows. We heard noise from the karaoke next-door til after 11pm. Then there is the noise from I think the external aircon condenser that's making a lot of humming noise every few minutes for about 15 secs each time. There's no noise from the road. Also didn't hear the prayers from the nearby mosque.
Read More
Phoon
icon-Friends and Family with Friends
Friends and Family with Friends
2.0
/10
Reviewed 235 week(s) ago

Hotels.com verified review

Bad experience stayed in Merchant Hotel
Mithrra
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 238 week(s) ago

Expedia Group verified review

awesome stay
Verified traveler
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 378 week(s) ago

Expedia Group verified review

clean, good air con, location good, good services, friendly.
Verified traveler
icon-Family
Family
10.0
/10
Reviewed 385 week(s) ago

Hotels.com verified review

one thing that this hotel has compared to many other hotels is that the location is very convenience and really centre to the places of attraction.
Elsie
8.0
/10
Reviewed 390 week(s) ago

Expedia Group verified review

Convenient but depend on the purpose of visit there
Anonymous
6.0
/10
Reviewed 394 week(s) ago

Expedia Group verified review

Spacious room with comfy bed. The washroom is dated and the pillow need to be replace.
Kwan Seong
6.0
/10
Reviewed 395 week(s) ago

Hotels.com verified review

Very noisy even can hear loud music in midnight. Somemore the big noise from some temple even at 5am. Check in service super slow but staff attitude good.
Chee
8.0
/10
Reviewed 407 week(s) ago

Hotels.com verified review

Good location at Penang road foods alot of shops there is free public bus service to comtar centre stay was comfortable
Verified traveler
6.0
/10
Reviewed 414 week(s) ago

Expedia Group verified review

Recently renovated hotel near old town, Little India, and China Town. While overall comfortable, my room did not have any windows and was located next to air conditioners, thus very noisy.
Wpl
8.0
/10
Reviewed 417 week(s) ago

Expedia Group verified review

everything seems perfect, but the air condition is noisy, have to be awared on this
Aini
10.0
/10
Reviewed 417 week(s) ago

Expedia Group verified review

Easy access. Room & toilet very clean.
W.William
4.0
/10
Reviewed 418 week(s) ago

Expedia Group verified review

Every staff just looked at each other and their manager expecting the manager to attend to all guests while they are chatting. By every staff it means 5 or 6 of them in the front desk just not helping with the check in. The entire check in process took 1 hour. Room is reasonably clean and location is good though. The manager tried to be as helpful and polite as possible though. I think the hotel is overstaffwd for no obvious economic reason. Perhaps the cost reduction can be shared with guests if the hotel will.
Read More
Verified traveler
8.0
/10
Reviewed 419 week(s) ago

Expedia Group verified review

Everything is nice and perfect worth the value for money. The only problem that we encounter is the water heater for our shower that is not so sensitive when we change the temperature
Verified traveler
8.0
/10
Reviewed 421 week(s) ago

Hotels.com verified review

Nice
Mior
icon-with Partner
with Partner
8.0
/10
Reviewed 421 week(s) ago

Hotels.com verified review

Overall.. nice hotel at affordable price. We got a room with balcony. Unfortunately the shower was broken and the maintenance guys repaired it promptly. The hotel itself is centrally located.
Number of reviews per page
20
40

Ready to make up your mind?

Book Your Stay Now
Lobby 4 Merchant Hotel

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.

Overall Ratings & Reviews Merchant Hotel

Traveloka (31)
Other sources (210)
7.6
Pleasant
From 210 reviews
Cleanliness

7.8

Room Comfort

7.8

Location

8.4

Service and Facilites

8.0

Sort by
Most Relevant
Preferences
See All

Traveller Reviews Merchant Hotel

Number of reviews per page
20
40
Top reviews
Paul
icon-Leisure
Leisure
4.0
/10
Reviewed 64 week(s) ago

Expedia Group verified review

In need of an upgrade. It might have been ok once but is now looking very shaby. Room safe was broken, wet patch on carpet due to leaking ac, rotten bathroom door frame, street noise and shower took an age to run hot. Staff were friendly and did their best.
Bing Kit
8.0
/10
Reviewed 125 week(s) ago

Expedia Group verified review

Close to shopping and historical area.
Philip Puay Koon
2.0
/10
Reviewed 165 week(s) ago

Expedia Group verified review

Booked into 2 rooms on 10th floor which both were warm due to hot spell. But reception not proactive to offer lower rooms until I requested. Because of my complaints and changed rooms 3 times I believe a certain staff took personal action to reconfigure my key every day. Thus, I had reset my key. Hope management will look into my case.
Read More
BOON KHIM
icon-
6.0
/10
Reviewed 207 week(s) ago

Hotels.com verified review

Booked three room request high floor when reservation but all arrange in First floor,the towel disrepair & smelly too.
James
icon-Business
Business
8.0
/10
Reviewed 220 week(s) ago

Hotels.com verified review

It is a dated hotel that has seen better days. Having said that, the service staff is attentive and helpful. Location is good. Carpark is opened in the back. The rooms are old but OK. Beds too soft like the pillows. We heard noise from the karaoke next-door til after 11pm. Then there is the noise from I think the external aircon condenser that's making a lot of humming noise every few minutes for about 15 secs each time. There's no noise from the road. Also didn't hear the prayers from the nearby mosque.
Read More
Phoon
icon-Friends and Family with Friends
Friends and Family with Friends
2.0
/10
Reviewed 235 week(s) ago

Hotels.com verified review

Bad experience stayed in Merchant Hotel
Mithrra
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 238 week(s) ago

Expedia Group verified review

awesome stay
Verified traveler
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 378 week(s) ago

Expedia Group verified review

clean, good air con, location good, good services, friendly.
Verified traveler
icon-Family
Family
10.0
/10
Reviewed 385 week(s) ago

Hotels.com verified review

one thing that this hotel has compared to many other hotels is that the location is very convenience and really centre to the places of attraction.
Elsie
8.0
/10
Reviewed 390 week(s) ago

Expedia Group verified review

Convenient but depend on the purpose of visit there
Anonymous
6.0
/10
Reviewed 394 week(s) ago

Expedia Group verified review

Spacious room with comfy bed. The washroom is dated and the pillow need to be replace.
Kwan Seong
6.0
/10
Reviewed 395 week(s) ago

Hotels.com verified review

Very noisy even can hear loud music in midnight. Somemore the big noise from some temple even at 5am. Check in service super slow but staff attitude good.
Chee
8.0
/10
Reviewed 407 week(s) ago

Hotels.com verified review

Good location at Penang road foods alot of shops there is free public bus service to comtar centre stay was comfortable
Verified traveler
6.0
/10
Reviewed 414 week(s) ago

Expedia Group verified review

Recently renovated hotel near old town, Little India, and China Town. While overall comfortable, my room did not have any windows and was located next to air conditioners, thus very noisy.
Wpl
8.0
/10
Reviewed 417 week(s) ago

Expedia Group verified review

everything seems perfect, but the air condition is noisy, have to be awared on this
Aini
10.0
/10
Reviewed 417 week(s) ago

Expedia Group verified review

Easy access. Room & toilet very clean.
W.William
4.0
/10
Reviewed 418 week(s) ago

Expedia Group verified review

Every staff just looked at each other and their manager expecting the manager to attend to all guests while they are chatting. By every staff it means 5 or 6 of them in the front desk just not helping with the check in. The entire check in process took 1 hour. Room is reasonably clean and location is good though. The manager tried to be as helpful and polite as possible though. I think the hotel is overstaffwd for no obvious economic reason. Perhaps the cost reduction can be shared with guests if the hotel will.
Read More
Verified traveler
8.0
/10
Reviewed 419 week(s) ago

Expedia Group verified review

Everything is nice and perfect worth the value for money. The only problem that we encounter is the water heater for our shower that is not so sensitive when we change the temperature
Verified traveler
8.0
/10
Reviewed 421 week(s) ago

Hotels.com verified review

Nice
Mior
icon-with Partner
with Partner
8.0
/10
Reviewed 421 week(s) ago

Hotels.com verified review

Overall.. nice hotel at affordable price. We got a room with balcony. Unfortunately the shower was broken and the maintenance guys repaired it promptly. The hotel itself is centrally located.
Number of reviews per page
20
40