Merchant Hotel

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7.7
/10
Pleasant
242 reviews

What Guests Say About Their Stay

Verified traveler

10.0
/ 10
one thing that this hotel has compared to many other hotels is that the location is very convenience and really centre to the places of attraction.

teo jeff

10.0
/ 10
Stay there for a week , nice food and of course red garden pradise is a nice place to relax

Verified traveler

10.0
/ 10
It's located along the busy hotel belt and within walking distance to all the interesting sights in Georgetown. Lots of street food all within walking distance.
In the Area
See Map
55, Jalan Penang, Georgetown, Pulau Pinang, Penang, Malaysia, 10000

Main Facilities

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AC
24-Hour Front Desk
Elevator
WiFi
Staying at Merchant Hotel is a good choice when you are visiting Georgetown. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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What's around Merchant Hotel

55, Jalan Penang, Georgetown, Pulau Pinang, Penang, Malaysia, 10000
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Lobby Merchant Hotel
Lobby 2 Merchant Hotel

Discover More About Merchant Hotel

The Charm of Merchant Hotel in Penang

For Australian travellers seeking a memorable stay in the vibrant heart of Penang, Malaysia, the Merchant Hotel offers a compelling blend of comfort, convenience, and local charm. This introduction aims to provide you with all the essential information to help you decide if the Merchant Hotel is the perfect base for your Malaysian adventure. We'll explore its prime location, the excellent facilities on offer, the comfortable room experiences, and the exciting attractions right on its doorstep.

Rates at Merchant Hotel start from {price} per night. Don't forget to use the special promo code for new TRAVELOKA users to secure up to 8% off your booking!

Location and Transport Accessibility of Merchant Hotel

Nestled in the historic George Town, a UNESCO World Heritage Site, the Merchant Hotel is perfectly situated to immerse you in the rich culture and bustling atmosphere of Penang. Located at {localAddressString}, you'll find yourself within easy reach of the city's most iconic heritage sites, vibrant street art, and a kaleidoscope of culinary delights. George Town itself is renowned for its incredible walkability, allowing you to explore its charming streets and discover hidden gems on foot. For those arriving from further afield, the hotel's proximity to public transport links makes getting around a breeze. The nearest major transport hub is conveniently located, offering seamless connections to other parts of the island and beyond. The surrounding area buzzes with the energy of a city that beautifully blends its colonial past with a dynamic present, offering a truly authentic Penang experience.

Guest Facilities and Services at Merchant Hotel

Guest facilities at Merchant Hotel are designed to ensure a comfortable and convenient stay for all travellers. Understanding the importance of a good start to the day, the hotel often provides excellent breakfast options, catering to diverse tastes, including those who appreciate a hearty buffet or a perfectly brewed cup of coffee. For travellers who need to stay connected, complimentary Wi-Fi is typically available throughout the property. The hotel also prides itself on offering a helpful 24-hour front desk, ensuring assistance is always at hand, no matter the time of day. Secure luggage storage is also a common amenity, allowing you to explore freely without the burden of your bags. While specific details on fitness centres or other recreational facilities may vary, the focus is always on providing a welcoming and functional environment.

Room Information and Stay Experience at Merchant Hotel

The Merchant Hotel offers a range of accommodation options designed to suit various traveller needs. The room types of Merchant Hotel are thoughtfully appointed to provide a sanctuary of comfort after a day of exploration. You can expect clean, well-maintained rooms featuring comfortable bedding, ensuring a restful night's sleep. Modern climate control systems are a standard, allowing you to set the perfect temperature for your comfort, a crucial element for Australian travellers accustomed to reliable air conditioning. The bathrooms are typically modern and clean, providing a refreshing space to prepare for your day or unwind in the evening. While specific room names and exact dimensions are best confirmed directly, the overall experience focuses on providing a peaceful and pleasant environment.

Recommended Nearby Dining and Cafes around Merchant Hotel

George Town is a UNESCO World Heritage Site celebrated for its incredible food scene, and the Merchant Hotel places you right in the heart of it all. You'll be spoilt for choice with an abundance of local eateries, bustling hawker centres, and charming cafes just a short stroll away. Imagine starting your day with a strong, aromatic coffee and perhaps a local breakfast specialty, or indulging in the diverse flavours of Penang's renowned street food for lunch and dinner. The area is a culinary paradise, offering everything from traditional Malay dishes to Chinese and Indian influences, all prepared with fresh, local ingredients. Exploring the neighbourhood will undoubtedly lead you to discover your own favourite spots for a delicious meal or a refreshing drink.

Popular Attractions and Activities near Merchant Hotel

The Merchant Hotel's prime location in George Town makes it an ideal starting point for exploring the many wonders of Penang. Here are some popular attractions and activities you won't want to miss:

  • Kek Lok Si Temple: One of the largest and most beautiful Buddhist temples in Southeast Asia, offering stunning architecture and panoramic views.
  • Penang Hill: Take a funicular railway up to the summit for breathtaking vistas of George Town and the surrounding coastline.
  • Street Art of George Town: Wander through the heritage streets and discover the famous interactive murals that have become a symbol of the city.
  • Clan Jetties: Experience the unique waterfront villages where Chinese immigrants settled centuries ago, still inhabited by their descendants.
  • Chew Jetty: A particularly well-known and picturesque jetty offering a glimpse into traditional life.
If you are looking for other activities around Merchant Hotel, check out the best deals on Traveloka: Recommended activities in {parentCity}!

How to Get to Merchant Hotel from the Airport

Getting to the Merchant Hotel from Penang International Airport (PEN) is straightforward, with several convenient transportation options available. Understanding how to get to Merchant Hotel is key to a smooth arrival.

  • Airport Link Train: While Penang does not have a direct airport link train to George Town, the airport is well-connected by other public transport.
  • Airport Shuttle Bus: Regular shuttle bus services operate from the airport to various points in George Town, offering an economical way to reach the city centre.
  • Public Metered Taxis: Taxis are readily available at the airport's designated taxi stands. Ensure the meter is used for a fair fare.
  • Rideshare Services: You can also opt for a rideshare service, which can be booked via a mobile app for convenience.
For a hassle-free journey, consider pre-booking an Airport transfer service.

Summary of Why You Should Choose Merchant Hotel

For Australian travellers looking for a well-located, comfortable, and engaging base in Penang, the Merchant Hotel stands out as an excellent choice. Its prime position in the heart of George Town ensures you are always close to the action, whether you're exploring heritage sites, indulging in local cuisine, or simply soaking up the vibrant atmosphere. The hotel's commitment to providing comfortable rooms with modern amenities, coupled with friendly and helpful service, guarantees a pleasant stay.

  • Prime Location: Immerse yourself in the UNESCO World Heritage Site of George Town.
  • Comfortable Accommodation: Enjoy clean, well-appointed rooms with essential amenities.
  • Convenient Access: Easy to reach from the airport and highly walkable for exploring the city.
  • Local Immersion: Be surrounded by Penang's renowned food scene and cultural attractions.

Ready to experience the magic of Penang? Check room availability at Merchant Hotel and secure your perfect stay.

Book budget hotels in Penang and discover the best deals.

Don't forget to Easily book domestic and international flights at low prices for your trip to Malaysia.

All facilities in Merchant Hotel

Bar, Cafe and Lounge Merchant Hotel
Bar, Cafe and Lounge
Lobby Merchant Hotel
Lobby
Exterior Merchant Hotel
Exterior
Bedroom Merchant Hotel
Bedroom
Others Merchant Hotel
Others

In-room Facilities

  • Desk
  • Hairdryer
  • In-room safe
  • Refrigerator
  • Shower
  • TV

Public Facilities

  • Elevator
  • Safety deposit box
  • WiFi in public area

General

  • AC
  • Family room

Connectivity

  • Free WiFi

Hotel Services

  • 24-hour Receptionist

Nearby Facilities

  • Shops

Accommodation Policy & General Information in Merchant Hotel

Important Note

As announced by Royal Malaysian Customs Department, Tourism Tax is imposed starting 1 January 2023 for all hotel guests that are non-Malaysian or non-permanent Residents of Malaysia. Please expect that hotel will collect the Tourism Tax from you during check-in at the hotel. The Tourism Tax rate is 10 RM per room per night.

Check-in/Check-out Time

Check-in:
From 15:00
Check-out:
Before 12:00

Deposit

Deposit MYR 100.00 is required upon check-in. The accommodation accepts cash, debit or credit card.

Smoking

Smoking is prohibited in the accommodation.
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General Information

Popular Facilities
AC, 24-Hour Front Desk, Elevator, WiFi
Check-In / Check-Out Time
From 15:00 - to 12:00
Available rooms at Merchant Hotel
93
Number of floors in Merchant Hotel
11
Another facilities in Merchant Hotel
Desk, Hairdryer, In-room safe, Refrigerator, Shower

Frequently asked questions about Merchant Hotel

What are available facilities at Merchant Hotel?
There are top facilites at Merchant Hotel such as AC, 24-Hour Front Desk, Elevator, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Merchant Hotel?
The standard check-in time at Merchant Hotel is starting from From 15:00 while the latest check-out time is at Before 12:00
What is the star rating of Merchant Hotel?
Merchant Hotel has a 3.0-star rating.
How many floors does Merchant Hotel have?
Merchant Hotel has 11.
How many rooms are available at Merchant Hotel?
Merchant Hotel has 93.
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Merchant Hotel reviews and ratings

Overall Ratings & Reviews Merchant Hotel

Traveloka (32)
Other sources (210)
7.6
Pleasant
From 210 reviews
Cleanliness

7.8

Room Comfort

7.8

Location

8.4

Service and Facilites

8.0

Sort by
Most Relevant
Preferences
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Traveller Reviews Merchant Hotel

Number of reviews per page
20
40
Top reviews
Paul
icon-Leisure
Leisure
4.0
/10
Reviewed 72 week(s) ago

Expedia Group verified review

In need of an upgrade. It might have been ok once but is now looking very shaby. Room safe was broken, wet patch on carpet due to leaking ac, rotten bathroom door frame, street noise and shower took an age to run hot. Staff were friendly and did their best.
Bing Kit
8.0
/10
Reviewed 134 week(s) ago

Expedia Group verified review

Close to shopping and historical area.
Philip Puay Koon
2.0
/10
Reviewed 173 week(s) ago

Expedia Group verified review

Booked into 2 rooms on 10th floor which both were warm due to hot spell. But reception not proactive to offer lower rooms until I requested. Because of my complaints and changed rooms 3 times I believe a certain staff took personal action to reconfigure my key every day. Thus, I had reset my key. Hope management will look into my case.
Read More
BOON KHIM
icon-
6.0
/10
Reviewed 216 week(s) ago

Hotels.com verified review

Booked three room request high floor when reservation but all arrange in First floor,the towel disrepair & smelly too.
James
icon-Business
Business
8.0
/10
Reviewed 229 week(s) ago

Hotels.com verified review

It is a dated hotel that has seen better days. Having said that, the service staff is attentive and helpful. Location is good. Carpark is opened in the back. The rooms are old but OK. Beds too soft like the pillows. We heard noise from the karaoke next-door til after 11pm. Then there is the noise from I think the external aircon condenser that's making a lot of humming noise every few minutes for about 15 secs each time. There's no noise from the road. Also didn't hear the prayers from the nearby mosque.
Read More
Phoon
icon-Friends and Family with Friends
Friends and Family with Friends
2.0
/10
Reviewed 244 week(s) ago

Hotels.com verified review

Bad experience stayed in Merchant Hotel
Mithrra
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 247 week(s) ago

Expedia Group verified review

awesome stay
Verified traveler
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 387 week(s) ago

Expedia Group verified review

clean, good air con, location good, good services, friendly.
Verified traveler
icon-Family
Family
10.0
/10
Reviewed 394 week(s) ago

Hotels.com verified review

one thing that this hotel has compared to many other hotels is that the location is very convenience and really centre to the places of attraction.
Elsie
8.0
/10
Reviewed 399 week(s) ago

Expedia Group verified review

Convenient but depend on the purpose of visit there
Anonymous
6.0
/10
Reviewed 403 week(s) ago

Expedia Group verified review

Spacious room with comfy bed. The washroom is dated and the pillow need to be replace.
Kwan Seong
6.0
/10
Reviewed 404 week(s) ago

Hotels.com verified review

Very noisy even can hear loud music in midnight. Somemore the big noise from some temple even at 5am. Check in service super slow but staff attitude good.
Chee
8.0
/10
Reviewed 416 week(s) ago

Hotels.com verified review

Good location at Penang road foods alot of shops there is free public bus service to comtar centre stay was comfortable
Verified traveler
6.0
/10
Reviewed 423 week(s) ago

Expedia Group verified review

Recently renovated hotel near old town, Little India, and China Town. While overall comfortable, my room did not have any windows and was located next to air conditioners, thus very noisy.
Wpl
8.0
/10
Reviewed 425 week(s) ago

Expedia Group verified review

everything seems perfect, but the air condition is noisy, have to be awared on this
Aini
10.0
/10
Reviewed 426 week(s) ago

Expedia Group verified review

Easy access. Room & toilet very clean.
W.William
4.0
/10
Reviewed 427 week(s) ago

Expedia Group verified review

Every staff just looked at each other and their manager expecting the manager to attend to all guests while they are chatting. By every staff it means 5 or 6 of them in the front desk just not helping with the check in. The entire check in process took 1 hour. Room is reasonably clean and location is good though. The manager tried to be as helpful and polite as possible though. I think the hotel is overstaffwd for no obvious economic reason. Perhaps the cost reduction can be shared with guests if the hotel will.
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Verified traveler
8.0
/10
Reviewed 428 week(s) ago

Expedia Group verified review

Everything is nice and perfect worth the value for money. The only problem that we encounter is the water heater for our shower that is not so sensitive when we change the temperature
Verified traveler
8.0
/10
Reviewed 430 week(s) ago

Hotels.com verified review

Nice
Mior
icon-with Partner
with Partner
8.0
/10
Reviewed 430 week(s) ago

Hotels.com verified review

Overall.. nice hotel at affordable price. We got a room with balcony. Unfortunately the shower was broken and the maintenance guys repaired it promptly. The hotel itself is centrally located.
Number of reviews per page
20
40

Ready to make up your mind?

Book Your Stay Now
Lobby 4 Merchant Hotel

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.

Overall Ratings & Reviews Merchant Hotel

Traveloka (32)
Other sources (210)
7.6
Pleasant
From 210 reviews
Cleanliness

7.8

Room Comfort

7.8

Location

8.4

Service and Facilites

8.0

Sort by
Most Relevant
Preferences
See All

Traveller Reviews Merchant Hotel

Number of reviews per page
20
40
Top reviews
Paul
icon-Leisure
Leisure
4.0
/10
Reviewed 72 week(s) ago

Expedia Group verified review

In need of an upgrade. It might have been ok once but is now looking very shaby. Room safe was broken, wet patch on carpet due to leaking ac, rotten bathroom door frame, street noise and shower took an age to run hot. Staff were friendly and did their best.
Bing Kit
8.0
/10
Reviewed 134 week(s) ago

Expedia Group verified review

Close to shopping and historical area.
Philip Puay Koon
2.0
/10
Reviewed 173 week(s) ago

Expedia Group verified review

Booked into 2 rooms on 10th floor which both were warm due to hot spell. But reception not proactive to offer lower rooms until I requested. Because of my complaints and changed rooms 3 times I believe a certain staff took personal action to reconfigure my key every day. Thus, I had reset my key. Hope management will look into my case.
Read More
BOON KHIM
icon-
6.0
/10
Reviewed 216 week(s) ago

Hotels.com verified review

Booked three room request high floor when reservation but all arrange in First floor,the towel disrepair & smelly too.
James
icon-Business
Business
8.0
/10
Reviewed 229 week(s) ago

Hotels.com verified review

It is a dated hotel that has seen better days. Having said that, the service staff is attentive and helpful. Location is good. Carpark is opened in the back. The rooms are old but OK. Beds too soft like the pillows. We heard noise from the karaoke next-door til after 11pm. Then there is the noise from I think the external aircon condenser that's making a lot of humming noise every few minutes for about 15 secs each time. There's no noise from the road. Also didn't hear the prayers from the nearby mosque.
Read More
Phoon
icon-Friends and Family with Friends
Friends and Family with Friends
2.0
/10
Reviewed 244 week(s) ago

Hotels.com verified review

Bad experience stayed in Merchant Hotel
Mithrra
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 247 week(s) ago

Expedia Group verified review

awesome stay
Verified traveler
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 387 week(s) ago

Expedia Group verified review

clean, good air con, location good, good services, friendly.
Verified traveler
icon-Family
Family
10.0
/10
Reviewed 394 week(s) ago

Hotels.com verified review

one thing that this hotel has compared to many other hotels is that the location is very convenience and really centre to the places of attraction.
Elsie
8.0
/10
Reviewed 399 week(s) ago

Expedia Group verified review

Convenient but depend on the purpose of visit there
Anonymous
6.0
/10
Reviewed 403 week(s) ago

Expedia Group verified review

Spacious room with comfy bed. The washroom is dated and the pillow need to be replace.
Kwan Seong
6.0
/10
Reviewed 404 week(s) ago

Hotels.com verified review

Very noisy even can hear loud music in midnight. Somemore the big noise from some temple even at 5am. Check in service super slow but staff attitude good.
Chee
8.0
/10
Reviewed 416 week(s) ago

Hotels.com verified review

Good location at Penang road foods alot of shops there is free public bus service to comtar centre stay was comfortable
Verified traveler
6.0
/10
Reviewed 423 week(s) ago

Expedia Group verified review

Recently renovated hotel near old town, Little India, and China Town. While overall comfortable, my room did not have any windows and was located next to air conditioners, thus very noisy.
Wpl
8.0
/10
Reviewed 425 week(s) ago

Expedia Group verified review

everything seems perfect, but the air condition is noisy, have to be awared on this
Aini
10.0
/10
Reviewed 426 week(s) ago

Expedia Group verified review

Easy access. Room & toilet very clean.
W.William
4.0
/10
Reviewed 427 week(s) ago

Expedia Group verified review

Every staff just looked at each other and their manager expecting the manager to attend to all guests while they are chatting. By every staff it means 5 or 6 of them in the front desk just not helping with the check in. The entire check in process took 1 hour. Room is reasonably clean and location is good though. The manager tried to be as helpful and polite as possible though. I think the hotel is overstaffwd for no obvious economic reason. Perhaps the cost reduction can be shared with guests if the hotel will.
Read More
Verified traveler
8.0
/10
Reviewed 428 week(s) ago

Expedia Group verified review

Everything is nice and perfect worth the value for money. The only problem that we encounter is the water heater for our shower that is not so sensitive when we change the temperature
Verified traveler
8.0
/10
Reviewed 430 week(s) ago

Hotels.com verified review

Nice
Mior
icon-with Partner
with Partner
8.0
/10
Reviewed 430 week(s) ago

Hotels.com verified review

Overall.. nice hotel at affordable price. We got a room with balcony. Unfortunately the shower was broken and the maintenance guys repaired it promptly. The hotel itself is centrally located.
Number of reviews per page
20
40