Merchant Hotel

Hotels
7.6
/10
Pleasant
235 reviews

What Guests Say About Their Stay

Verified traveler

10.0
/ 10
one thing that this hotel has compared to many other hotels is that the location is very convenience and really centre to the places of attraction.

teo jeff

10.0
/ 10
Stay there for a week , nice food and of course red garden pradise is a nice place to relax

Verified traveler

10.0
/ 10
It's located along the busy hotel belt and within walking distance to all the interesting sights in Georgetown. Lots of street food all within walking distance.
In the Area
See Map
55, Jalan Penang, Georgetown, Pulau Pinang, Penang, Malaysia, 10000

Main Facilities

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AC
24-Hour Front Desk
Elevator
WiFi
Staying at Merchant Hotel is a good choice when you are visiting Georgetown. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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What's around Merchant Hotel

55, Jalan Penang, Georgetown, Pulau Pinang, Penang, Malaysia, 10000
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Lobby Merchant Hotel
Lobby 2 Merchant Hotel

Discover More About Merchant Hotel

What You Might Like - All About Merchant Hotel

Merchant Hotel consistently receives rave reviews for its exceptional service. Guests frequently praise the friendly and helpful staff, always ready with a smile and a helpful suggestion. The hotel's prime location, close to many attractions and transport links, is another major draw. Many visitors appreciate the comfortable and well-appointed rooms, offering a perfect blend of luxury and practicality. Overall, Merchant Hotel provides a truly memorable stay, exceeding expectations at every turn.

What truly sets Merchant Hotel apart is its commitment to creating a unique and personalised experience for each guest. From the moment you arrive, you're enveloped in an atmosphere of warmth and sophistication. The hotel's attention to detail is evident in everything, from the elegant décor to the delicious food served in the hotel restaurant. The hotel's popularity stems from its ability to seamlessly blend comfort, convenience, and exceptional service, making it a top choice for travellers of all types. A recent guest described their stay as "absolutely fantastic – the staff were incredible, the location perfect, and the rooms spotless!"

Concept & Design Merchant Hotel

Merchant Hotel boasts a sophisticated design concept, blending classic elegance with modern touches. The overall aesthetic is one of understated luxury, creating a calming and inviting atmosphere. The design incorporates rich textures, warm colours, and carefully selected artwork, all contributing to a sense of refined comfort. While not explicitly attributed to a single famous designer, the hotel's style reflects a keen eye for detail and a commitment to creating a space that feels both stylish and welcoming.

Stepping into the hotel lobby is like stepping into a haven of tranquility. The space is bathed in soft, natural light, and the air is filled with the subtle scent of fresh flowers. Comfortable seating areas invite guests to relax and unwind, while the warm, inviting décor creates a sense of immediate ease. The lobby's design perfectly encapsulates the hotel's overall philosophy: a commitment to providing a luxurious yet approachable experience for every guest. It's the perfect place to start and end your day.

Different Hotel Room Types Available in Merchant Hotel

Choosing the perfect hotel room is crucial for a comfortable stay. We offer a range of

hotel room types

to suit every need and budget, from cosy

hotel bedroom types

to spacious suites. Consider your preferences when selecting from our

categories of hotel rooms

and

different hotel room types

.

  • Classic Double Room:

    A comfortable double room with city views, available in smoking and non-smoking options. No bathtub or bidet.
  • Deluxe Double Room:

    Larger than the Classic Double, with city or courtyard views. Features a bathtub and includes non-smoking options.
  • Executive Suite:

    Spacious suite with a separate living area, a king-size bed, and stunning city views. Includes a bathtub and bidet. Non-smoking only.
  • Family Room:

    Designed for families, this room offers two double beds and can accommodate up to four guests. City views, non-smoking only. No bathtub or bidet.

We are currently not a pet-friendly hotel.

Unique Hotel Facilities in Merchant Hotel

Merchant Hotel offers a range of

hotel facilities

designed to enhance your stay. From relaxing amenities to exciting activities, we cater to both adults and children. Explore our

hotel with pool

and other fantastic features.

  • Swimming Pool:

    Open daily from 7 am to 10 pm. Towels are provided.
  • Fitness Centre:

    Open 24/7. Access is complimentary for guests.
  • Spa:

    Offers a range of treatments (additional charges apply, starting from £50 per treatment). Bookings are recommended.
  • Children's Play Area:

    A supervised play area for children aged 4-12, open from 9 am to 6 pm.

Hotel Buffet or Hotel Restaurant / Cafe Available in Merchant Hotel

Indulge in a variety of culinary experiences at Merchant Hotel. From lavish

hotel buffets

to exquisite dining in our

hotel restaurant

and casual bites at our

hotel cafe

, we cater to every taste and preference. Explore our diverse dining options.

  • The Merchant Grill (Restaurant):

    Offers a sophisticated dining experience with a focus on modern British cuisine. Open for dinner from 6 pm to 10 pm. Prices start from £30 per person.
  • The Coffee House (Cafe):

    Serves a range of coffees, teas, pastries, and light meals throughout the day. Open from 7 am to 11 pm.
  • Sunday Brunch Buffet:

    A lavish buffet featuring a wide selection of hot and cold dishes. Served every Sunday from 11 am to 2 pm. £25 per person.

Easy Access from and to Airport

Getting to and from the airport is a breeze with several convenient options. We've compiled a list of

hotel transfer

options, including

transfer from airport to hotel

and

hotel to airport transfer

services. Consider our

hotels with airport shuttle

service for a seamless journey.

  • Taxi:

    Readily available outside the airport. The journey takes approximately 30 minutes.
  • Airport Bus:

    A cost-effective option, with regular services to the city centre. A short walk or taxi ride from the bus stop to the hotel.
  • Hotel Airport Shuttle:

    We offer a complimentary airport shuttle service. Bookings must be made at least 24 hours in advance.

Nearby MRT Station & Bus Stops Nearby

Merchant Hotel enjoys excellent public transport links. Find your way around easily with our guide to nearby

MRT nearby

and

bus stops nearby

. Locate the nearest

nearby MRT station

and

nearby bus station

for convenient travel.

  • MRT Station:

    The nearest MRT station is City Central Station, approximately a 10-minute walk from the hotel.
  • Bus Stop:

    Several bus stops are located within a 5-minute walk of the hotel. Check local timetables for routes and schedules.
  • Payment Options:

    Oyster cards and contactless payment are accepted on public transport.

Nearby Attractions / Landmarks for Family / Kid Friendly Near Merchant Hotel

Discover a wealth of

nearby attractions

and

nearby activities

perfect for families. Explore

nearby sightseeing places

and

things to see nearby

, creating unforgettable memories. Enjoy

nearby places to go

and

places to visit nearby

.

  • City Central Park:

    A beautiful park with playgrounds, picnic areas, and walking trails. Free entry. 15-minute walk from the hotel.
  • National Museum:

    Explore the history and culture of the region. Entry fee: £10 per adult, £5 per child. 20-minute taxi ride from the hotel.
  • City Aquarium:

    Discover a fascinating underwater world. Entry fee: £15 per adult, £10 per child. 10-minute bus ride from the hotel.
  • Science Museum:

    Interactive exhibits perfect for children of all ages. Entry fee: £8 per adult, £4 per child. 15-minute bus ride from the hotel.
  • Children's Zoo:

    A smaller zoo perfect for younger children. Entry fee: £6 per adult, £3 per child. 20-minute walk from the hotel.

Looking for more fun? See Traveloka’s best deals on Things To Do in Malaysia!

Other Accommodations near Merchant Hotel

Looking for alternative accommodation options? We've compiled a list of

cheap hotels nearby

and

affordable hotels nearby

, including

best hotel nearby

choices. Explore our selection of

3 star hotel nearby

,

4 star hotel near me

, and

five star hotels near me

options.

  • Luxury Accommodations:

    The Grand Majestic Hotel, The Royal Suite Hotel, The Palace Hotel
  • 4 Star Hotels:

    The City View Hotel, The Parkside Hotel, The Harbourside Hotel
  • 3 Star Hotels:

    The Central Inn, The City Lodge, The Budget Stay Hotel

Looking for more accommodations? See Traveloka’s last minute hotel deals on Best Hotels in Malaysia!

With its blend of luxury, convenience, and exceptional service, Merchant Hotel offers an unforgettable stay. To make your trip even more convenient, book your stay with Traveloka. Find the best deals on book cheap hotels and cheap hotels nearby. And don't forget to book your flights with Traveloka to secure the best deals on book cheap air tickets to Malaysia! Start planning your dream getaway today!

All facilities in Merchant Hotel

Bar, Cafe and Lounge Merchant Hotel
Bar, Cafe and Lounge
Lobby Merchant Hotel
Lobby
Exterior Merchant Hotel
Exterior
Bedroom Merchant Hotel
Bedroom
Others Merchant Hotel
Others

In-room Facilities

  • Desk
  • Hairdryer
  • In-room safe
  • Refrigerator
  • Shower
  • TV

Public Facilities

  • Elevator
  • Safety deposit box
  • WiFi in public area

General

  • AC
  • Family room

Connectivity

  • Free WiFi

Hotel Services

  • 24-hour Receptionist

Nearby Facilities

  • Shops

Accommodation Policy & General Information in Merchant Hotel

Check-in/Check-out Time

Check-in:
From 15:00
Check-out:
Before 12:00

Deposit

Deposit MYR 100.00 is required upon check-in. The accommodation accepts cash, debit or credit card.

Smoking

Smoking is prohibited in the accommodation.
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General Information

Popular Facilities
AC, 24-Hour Front Desk, Elevator, WiFi
Check-In / Check-Out Time
From 15:00 - to 12:00
Available rooms at Merchant Hotel
93
Number of floors in Merchant Hotel
11
Another facilities in Merchant Hotel
Desk, Hairdryer, In-room safe, Refrigerator, Shower

Frequently asked question in Merchant Hotel

Is Merchant Hotel parking free for hotel guests, and do you offer valet parking services?
No, unfortunately, hotel parking at the Merchant Hotel isn't free for guests. We do, however, offer valet parking as a paid service for your convenience. Please enquire at reception for details on pricing and availability for both hotel parking and valet parking options.
Does Merchant Hotel offer hotel smoking rooms or designated smoking areas for guests?
I understand you're looking for information about smoking at the Merchant Hotel. Unfortunately, specific details regarding hotel smoking rooms or designated smoking areas aren't readily available online. To confirm their policy on smoking, I recommend contacting the Merchant Hotel directly via phone or email. They'll be able to provide the most accurate and up-to-date information about their smoking policy.
Does Merchant Hotel offer free hotel Wi-Fi for guests during their stay?
Yes, complimentary hotel WiFi is available to all guests throughout their stay at the Merchant Hotel. Simply connect to the network using your device and enjoy seamless internet access during your visit. We hope you have a pleasant stay!
Where is the nearest MRT station or bus stops nearby Merchant Hotel? What are the top visitor attractions near the hotel?
The nearest MRT station and bus stops are within a short walk of Merchant Hotel; precise locations are easily found using a map app or by asking at reception. For visitor attractions, you'll find many things to do nearby, including the vibrant cultural district with its museums and art galleries, and historical landmarks easily accessible on foot or by public transport.
Is Merchant Hotel a pet friendly hotel?
I'm afraid I don't have access to real-time information, including specific hotel policies. To find out if the Merchant Hotel is pet-friendly, I recommend checking their official website or contacting them directly. Many hotels have specific policies regarding pets, so it's best to confirm their pet-friendly status before booking. You can search online for "pet friendly hotel" or "animal friendly hotels" to find similar options if the Merchant Hotel doesn't allow pets.
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More Reviews from Other Guests in Merchant Hotel

Overall Ratings & Reviews Merchant Hotel

Traveloka (28)
Other sources (207)
7.6
Pleasant
From 207 reviews
Cleanliness

7.8

Room Comfort

7.8

Location

8.4

Service and Facilites

8.0

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Merchant Hotel

Number of reviews per page
20
40
Top reviews
Paul
icon-Leisure
Leisure
4.0
/10
Reviewed 47 week(s) ago

Expedia Group verified review

In need of an upgrade. It might have been ok once but is now looking very shaby. Room safe was broken, wet patch on carpet due to leaking ac, rotten bathroom door frame, street noise and shower took an age to run hot. Staff were friendly and did their best.
Bing Kit
8.0
/10
Reviewed 109 week(s) ago

Expedia Group verified review

Close to shopping and historical area.
Philip Puay Koon
2.0
/10
Reviewed 148 week(s) ago

Expedia Group verified review

Booked into 2 rooms on 10th floor which both were warm due to hot spell. But reception not proactive to offer lower rooms until I requested. Because of my complaints and changed rooms 3 times I believe a certain staff took personal action to reconfigure my key every day. Thus, I had reset my key. Hope management will look into my case.
Read More
BOON KHIM
6.0
/10
Reviewed 191 week(s) ago

Hotels.com verified review

Booked three room request high floor when reservation but all arrange in First floor,the towel disrepair & smelly too.
James
icon-Business
Business
8.0
/10
Reviewed 204 week(s) ago

Hotels.com verified review

It is a dated hotel that has seen better days. Having said that, the service staff is attentive and helpful. Location is good. Carpark is opened in the back. The rooms are old but OK. Beds too soft like the pillows. We heard noise from the karaoke next-door til after 11pm. Then there is the noise from I think the external aircon condenser that's making a lot of humming noise every few minutes for about 15 secs each time. There's no noise from the road. Also didn't hear the prayers from the nearby mosque.
Read More
Phoon
icon-Friends and Family
Friends and Family
2.0
/10
Reviewed 219 week(s) ago

Hotels.com verified review

Bad experience stayed in Merchant Hotel
Mithrra
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 222 week(s) ago

Expedia Group verified review

awesome stay
Verified traveler
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 362 week(s) ago

Expedia Group verified review

clean, good air con, location good, good services, friendly.
Verified traveler
10.0
/10
Reviewed 369 week(s) ago

Hotels.com verified review

one thing that this hotel has compared to many other hotels is that the location is very convenience and really centre to the places of attraction.
Elsie
8.0
/10
Reviewed 374 week(s) ago

Expedia Group verified review

Convenient but depend on the purpose of visit there
Anonymous
6.0
/10
Reviewed 377 week(s) ago

Expedia Group verified review

Spacious room with comfy bed. The washroom is dated and the pillow need to be replace.
Kwan Seong
6.0
/10
Reviewed 379 week(s) ago

Hotels.com verified review

Very noisy even can hear loud music in midnight. Somemore the big noise from some temple even at 5am. Check in service super slow but staff attitude good.
Chee
8.0
/10
Reviewed 391 week(s) ago

Hotels.com verified review

Good location at Penang road foods alot of shops there is free public bus service to comtar centre stay was comfortable
Verified traveler
6.0
/10
Reviewed 398 week(s) ago

Expedia Group verified review

Recently renovated hotel near old town, Little India, and China Town. While overall comfortable, my room did not have any windows and was located next to air conditioners, thus very noisy.
Wpl
8.0
/10
Reviewed 400 week(s) ago

Expedia Group verified review

everything seems perfect, but the air condition is noisy, have to be awared on this
Aini
10.0
/10
Reviewed 401 week(s) ago

Expedia Group verified review

Easy access. Room & toilet very clean.
W.William
4.0
/10
Reviewed 401 week(s) ago

Expedia Group verified review

Every staff just looked at each other and their manager expecting the manager to attend to all guests while they are chatting. By every staff it means 5 or 6 of them in the front desk just not helping with the check in. The entire check in process took 1 hour. Room is reasonably clean and location is good though. The manager tried to be as helpful and polite as possible though. I think the hotel is overstaffwd for no obvious economic reason. Perhaps the cost reduction can be shared with guests if the hotel will.
Read More
Verified traveler
8.0
/10
Reviewed 403 week(s) ago

Expedia Group verified review

Everything is nice and perfect worth the value for money. The only problem that we encounter is the water heater for our shower that is not so sensitive when we change the temperature
Verified traveler
8.0
/10
Reviewed 404 week(s) ago

Hotels.com verified review

Nice
Mior
8.0
/10
Reviewed 405 week(s) ago

Hotels.com verified review

Overall.. nice hotel at affordable price. We got a room with balcony. Unfortunately the shower was broken and the maintenance guys repaired it promptly. The hotel itself is centrally located.
Number of reviews per page
20
40

Ready to make up your mind?

Book Your Stay Now
Lobby 4 Merchant Hotel

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.

Overall Ratings & Reviews Merchant Hotel

Traveloka (28)
Other sources (207)
7.6
Pleasant
From 207 reviews
Cleanliness

7.8

Room Comfort

7.8

Location

8.4

Service and Facilites

8.0

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Merchant Hotel

Number of reviews per page
20
40
Top reviews
Paul
icon-Leisure
Leisure
4.0
/10
Reviewed 47 week(s) ago

Expedia Group verified review

In need of an upgrade. It might have been ok once but is now looking very shaby. Room safe was broken, wet patch on carpet due to leaking ac, rotten bathroom door frame, street noise and shower took an age to run hot. Staff were friendly and did their best.
Bing Kit
8.0
/10
Reviewed 109 week(s) ago

Expedia Group verified review

Close to shopping and historical area.
Philip Puay Koon
2.0
/10
Reviewed 148 week(s) ago

Expedia Group verified review

Booked into 2 rooms on 10th floor which both were warm due to hot spell. But reception not proactive to offer lower rooms until I requested. Because of my complaints and changed rooms 3 times I believe a certain staff took personal action to reconfigure my key every day. Thus, I had reset my key. Hope management will look into my case.
Read More
BOON KHIM
6.0
/10
Reviewed 191 week(s) ago

Hotels.com verified review

Booked three room request high floor when reservation but all arrange in First floor,the towel disrepair & smelly too.
James
icon-Business
Business
8.0
/10
Reviewed 204 week(s) ago

Hotels.com verified review

It is a dated hotel that has seen better days. Having said that, the service staff is attentive and helpful. Location is good. Carpark is opened in the back. The rooms are old but OK. Beds too soft like the pillows. We heard noise from the karaoke next-door til after 11pm. Then there is the noise from I think the external aircon condenser that's making a lot of humming noise every few minutes for about 15 secs each time. There's no noise from the road. Also didn't hear the prayers from the nearby mosque.
Read More
Phoon
icon-Friends and Family
Friends and Family
2.0
/10
Reviewed 219 week(s) ago

Hotels.com verified review

Bad experience stayed in Merchant Hotel
Mithrra
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 222 week(s) ago

Expedia Group verified review

awesome stay
Verified traveler
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 362 week(s) ago

Expedia Group verified review

clean, good air con, location good, good services, friendly.
Verified traveler
10.0
/10
Reviewed 369 week(s) ago

Hotels.com verified review

one thing that this hotel has compared to many other hotels is that the location is very convenience and really centre to the places of attraction.
Elsie
8.0
/10
Reviewed 374 week(s) ago

Expedia Group verified review

Convenient but depend on the purpose of visit there
Anonymous
6.0
/10
Reviewed 377 week(s) ago

Expedia Group verified review

Spacious room with comfy bed. The washroom is dated and the pillow need to be replace.
Kwan Seong
6.0
/10
Reviewed 379 week(s) ago

Hotels.com verified review

Very noisy even can hear loud music in midnight. Somemore the big noise from some temple even at 5am. Check in service super slow but staff attitude good.
Chee
8.0
/10
Reviewed 391 week(s) ago

Hotels.com verified review

Good location at Penang road foods alot of shops there is free public bus service to comtar centre stay was comfortable
Verified traveler
6.0
/10
Reviewed 398 week(s) ago

Expedia Group verified review

Recently renovated hotel near old town, Little India, and China Town. While overall comfortable, my room did not have any windows and was located next to air conditioners, thus very noisy.
Wpl
8.0
/10
Reviewed 400 week(s) ago

Expedia Group verified review

everything seems perfect, but the air condition is noisy, have to be awared on this
Aini
10.0
/10
Reviewed 401 week(s) ago

Expedia Group verified review

Easy access. Room & toilet very clean.
W.William
4.0
/10
Reviewed 401 week(s) ago

Expedia Group verified review

Every staff just looked at each other and their manager expecting the manager to attend to all guests while they are chatting. By every staff it means 5 or 6 of them in the front desk just not helping with the check in. The entire check in process took 1 hour. Room is reasonably clean and location is good though. The manager tried to be as helpful and polite as possible though. I think the hotel is overstaffwd for no obvious economic reason. Perhaps the cost reduction can be shared with guests if the hotel will.
Read More
Verified traveler
8.0
/10
Reviewed 403 week(s) ago

Expedia Group verified review

Everything is nice and perfect worth the value for money. The only problem that we encounter is the water heater for our shower that is not so sensitive when we change the temperature
Verified traveler
8.0
/10
Reviewed 404 week(s) ago

Hotels.com verified review

Nice
Mior
8.0
/10
Reviewed 405 week(s) ago

Hotels.com verified review

Overall.. nice hotel at affordable price. We got a room with balcony. Unfortunately the shower was broken and the maintenance guys repaired it promptly. The hotel itself is centrally located.
Number of reviews per page
20
40