Merchant Hotel

The reception staffs are very friendly and helpful. The room is spacious and clean with king bed. Convenient location to walk around the city and for foods. Breakfast is average. Only lacking is limited car park space and quite noisy at night. Loud music can be heard from nearby entertainment outlet till wee hour of the morning.

Nice room, comfortable bed with efficient aircon and no bugs! The room has tea and coffee facilities in the room and glass coffee table with two chairs, but small desk. Hotel arranged a private taxi to take me to Thilawa Port - its only 25 miles away but takes about 2 hours each way - weekday traffic is horrendous Rooftop restaurant at night is mostly for romantic dinners - I like to see what I'm eating! Downstairs Coffeeshop only for breakfast n lunch - only rooftop at night - or room service. Bar service very basic with no wine list. A pity really cos its a great hotel and the food supplied to my room was nicely cooked.

In need of an upgrade. It might have been ok once but is now looking very shaby. Room safe was broken, wet patch on carpet due to leaking ac, rotten bathroom door frame, street noise and shower took an age to run hot. Staff were friendly and did their best.

Check in time tak boleh awal mesti pukul 3pm baru boleh masuk, kalau nak see view check in time don't forget bagi tau, saya pun tak tau tak ada view sudah masuk bilik cari tingkap tak ada, turun reception tanya dia kenapa saya booking satu malam dua ratus lebih satu malam pun tak ada tingkap punya kah. Nak minta tukar bilik kata nya tak boleh

Close to shopping and historical area.

From the start had a bad experience. Ordered 4 rooms online with hotels.com, frontdesk argued with us it was only one room. Had to made an international call to hotels.com to clear things up. Seems the front desk didn't understand the booking we printout/brought with us when it was clear we ordered 4 rooms. Room conditions was pretty bad, bathroom was clogged, etc. The one good thing is that it is located strategically in one of Penang's main tourist site.

สะดวกมาก หาของกินง่าย ใกล้ร้านสะดวกซื้อ

Booked into 2 rooms on 10th floor which both were warm due to hot spell. But reception not proactive to offer lower rooms until I requested. Because of my complaints and changed rooms 3 times I believe a certain staff took personal action to reconfigure my key every day. Thus, I had reset my key. Hope management will look into my case.

near bus station, food court, 7-11 , happy mart lobby staff she is so friendly.

Booked three room request high floor when reservation but all arrange in First floor,the towel disrepair & smelly too.

It is a dated hotel that has seen better days. Having said that, the service staff is attentive and helpful. Location is good. Carpark is opened in the back. The rooms are old but OK. Beds too soft like the pillows. We heard noise from the karaoke next-door til after 11pm. Then there is the noise from I think the external aircon condenser that's making a lot of humming noise every few minutes for about 15 secs each time. There's no noise from the road. Also didn't hear the prayers from the nearby mosque.

Bad experience stayed in Merchant Hotel

awesome stay

ทำเลทีของโรงแรมยอดเยี่ยม ไปไหนมาไหนก็สะดวก ห้องพักกว้างขวางไม่อึดอัด มีน้ำดื่มให้บริการทุกวันๆละ4ขวดเพียงพอ แต่อาหารเช้าน่าจะเปลี่ยนบ้างผมพัก5วันอาหารเช้าซำ้ๆทุกวัน เบื่อเลยครับ

clean, good air con, location good, good services, friendly.

one thing that this hotel has compared to many other hotels is that the location is very convenience and really centre to the places of attraction.

Convenient but depend on the purpose of visit there

Spacious room with comfy bed. The washroom is dated and the pillow need to be replace.

Very noisy even can hear loud music in midnight. Somemore the big noise from some temple even at 5am. Check in service super slow but staff attitude good.

Good location at Penang road foods alot of shops there is free public bus service to comtar centre stay was comfortable