Merchant Hotel

Hotels
7.6
/10
Pleasant
239 reviews

What Guests Say About Their Stay

Verified traveler

10.0
/ 10
one thing that this hotel has compared to many other hotels is that the location is very convenience and really centre to the places of attraction.

teo jeff

10.0
/ 10
Stay there for a week , nice food and of course red garden pradise is a nice place to relax

Verified traveler

10.0
/ 10
It's located along the busy hotel belt and within walking distance to all the interesting sights in Georgetown. Lots of street food all within walking distance.
In the Area
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55, Jalan Penang, Georgetown, Pulau Pinang, Penang, Malaysia, 10000

Main Facilities

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AC
24-Hour Front Desk
Elevator
WiFi
Staying at Merchant Hotel is a good choice when you are visiting Georgetown. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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What's around Merchant Hotel

55, Jalan Penang, Georgetown, Pulau Pinang, Penang, Malaysia, 10000
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Lobby 2 Merchant Hotel

Discover More About Merchant Hotel

Discover the Charm of Merchant Hotel in Penang

Welcome to Merchant Hotel, your gateway to the vibrant and culturally rich island of Penang, Malaysia. Nestled in a prime location, Merchant Hotel offers a delightful blend of comfort, convenience, and authentic Malaysian hospitality, making it an ideal choice for both leisure and business travelers. Whether you're exploring the UNESCO World Heritage sites of George Town, indulging in Penang's world-renowned street food, or seeking a relaxing getaway, Merchant Hotel provides a welcoming sanctuary. Room rates at Merchant Hotel start from - per night. Don’t forget to use the TRAVELOKA new user limited promo code to get up to 8% off your booking!

Merchant Hotel Location

Merchant Hotel is strategically situated in the heart of George Town, Penang. Located at 55, Jalan Penang, Georgetown, Pulau Pinang, Penang, Malaysia, 10000, the hotel is approximately a 20-minute drive from the Penang International Airport and a mere 10-minute drive from the main ferry terminal, offering seamless connectivity for travelers. The immediate vicinity of Merchant Hotel is characterized by its vibrant atmosphere, with charming heritage buildings, bustling local markets, and a plethora of culinary delights just a short stroll away. It’s the perfect base for immersing yourself in the unique charm of Penang, offering easy access to the island's most iconic landmarks and hidden gems.

Merchant Hotel Facilities & Services

Facilities for guests at Merchant Hotel are designed to ensure a comfortable and enjoyable stay. We pride ourselves on offering a comprehensive range of services to cater to every need.
  • Complimentary Wi-Fi access throughout the hotel.
  • A refreshing outdoor swimming pool, open daily from 8:00 AM to 8:00 PM.
  • A well-equipped fitness center, available for guests from 6:00 AM to 10:00 PM.
  • On-site concierge services to assist with tour bookings and local recommendations.
  • 24-hour front desk for your convenience.
  • Daily housekeeping services to maintain a pristine environment.
  • Secure on-site parking, available free of charge for all guests.
  • A business center with printing and fax facilities.
  • Currency exchange services.

Merchant Hotel Room Types

Discover a variety of accommodations designed to suit every traveler's needs with the diverse room types of Merchant Hotel. Each room is thoughtfully appointed to provide a comfortable and relaxing retreat after a day of exploration.
  • Deluxe Room:

    Available in City View or Garden View. Non-smoking. Some rooms feature a bathtub.
  • Superior Room:

    Available in City View. Non-smoking.
  • Executive Suite:

    Spacious and elegantly designed, offering City View. Non-smoking. Features a separate living area and a luxurious bathtub.
  • Family Room:

    Ideal for families, offering ample space and Garden View. Non-smoking. Equipped with a bathtub for added convenience.
Please note that Merchant Hotel is not a pet-friendly establishment.

Merchant Hotel Dining & Restaurants

Savor the diverse flavors of Penang right at Merchant Hotel. Our dining options are crafted to provide an exceptional culinary journey, showcasing both local delicacies and international favorites.
  • The Heritage Cafe:

    Offering a delightful breakfast buffet with a selection of local and Western dishes. Estimated price per person: PHP 600. Operating hours: 6:30 AM - 10:30 AM.
  • The Spice Garden Restaurant:

    Specializing in authentic Malaysian cuisine, with a focus on Penang's famous hawker-inspired dishes. Estimated price per person: PHP 1,200. Operating hours: 12:00 PM - 10:00 PM.
  • The Sky Lounge Bar:

    Enjoy panoramic city views with a selection of cocktails, wines, and light snacks. Estimated price per person: PHP 800. Operating hours: 5:00 PM - 1:00 AM.

Merchant Hotel Nearby Attractions and Activities

Penang is an island brimming with history, culture, and natural beauty. Merchant Hotel is perfectly positioned to allow you to explore the best of what the island has to offer.
  • George Town UNESCO World Heritage Site:

    Wander through the historic streets, admire the colonial architecture, and discover vibrant street art.
  • Penang Hill:

    Take a funicular train ride to the summit for breathtaking views of the island and mainland.
  • Kek Lok Si Temple:

    One of the largest and most beautiful Buddhist temples in Southeast Asia, offering stunning architecture and serene gardens.
  • Batu Ferringhi Beach:

    Relax on the sandy shores, enjoy water sports, or explore the vibrant night market.
  • Penang Street Art:

    Discover the famous murals scattered throughout George Town, each telling a unique story.
If you are looking for other activities around Merchant Hotel, check out the best deals on Traveloka: Recommended activities in George Town!

How to Get to Merchant Hotel from the Airport

Getting to Merchant Hotel from Penang International Airport (PEN) is convenient and offers several options to suit your preferences and budget. The airport is located about 16 kilometers south of George Town.
  • Hotel Private Airport Transfer:

    The most convenient option is to pre-book the airport transfer service of Merchant Hotel. This service offers a comfortable and direct ride to the hotel. The estimated cost is PHP 1,500. You can arrange this through the hotel's concierge.
  • Metered Taxi:

    Metered taxis are readily available at the airport's arrival hall. The journey to Merchant Hotel typically takes around 20-30 minutes, depending on traffic. The estimated fare is between PHP 700 - PHP 900.
  • Ride-hailing Service:

    You can also use a ride-hailing service, which can be booked via their respective apps upon arrival. This is often a cost-effective and convenient alternative to taxis. The estimated cost is similar to metered taxis, ranging from PHP 650 - PHP 850.
  • Airport Bus:

    For a more budget-friendly option, you can take an airport bus (RAPID Penang Bus) towards George Town. You will likely need to transfer to another bus route or take a short taxi/ride-hailing trip to reach Merchant Hotel from the main bus terminal in George Town. The bus fare is significantly lower, around PHP 50 - PHP 100, but the journey will be longer and less direct.
For seamless travel, consider booking airport transfer services in advance.

Summary of Why You Should Choose to Stay at Merchant Hotel

Merchant Hotel offers an exceptional experience in Penang, combining a prime location, excellent facilities, and warm hospitality. With great Room availability at Merchant Hotel, it's the perfect choice for your next trip.
  • Prime Location:

    Situated in the heart of George Town, offering easy access to heritage sites, dining, and shopping.
  • Comfortable Accommodations:

    Well-appointed rooms and suites designed for relaxation and convenience.
  • Excellent Facilities:

    Enjoy the swimming pool, fitness center, and on-site dining options.
  • Authentic Penang Experience:

    Immerse yourself in the local culture and culinary scene.
  • Value for Money:

    Competitive pricing with excellent service.
Ready to experience the best of Penang? Booking Merchant Hotel is simple and convenient. For the best rates and exclusive offers, book your stay through Traveloka. Book budget hotels in Penang and discover the magic of this captivating island. Don't forget to Easily book domestic and international flights at low prices for your journey!

All facilities in Merchant Hotel

Bar, Cafe and Lounge Merchant Hotel
Bar, Cafe and Lounge
Lobby Merchant Hotel
Lobby
Exterior Merchant Hotel
Exterior
Bedroom Merchant Hotel
Bedroom
Others Merchant Hotel
Others

In-room Facilities

  • Desk
  • Hairdryer
  • In-room safe
  • Refrigerator
  • Shower
  • TV

Public Facilities

  • Elevator
  • Safety deposit box
  • WiFi in public area

General

  • AC
  • Family room

Connectivity

  • Free WiFi

Hotel Services

  • 24-hour Receptionist

Nearby Facilities

  • Shops

Accommodation Policy & General Information in Merchant Hotel

Check-in/Check-out Time

Check-in:
From 15:00
Check-out:
Before 12:00

Deposit

Deposit MYR 100.00 is required upon check-in. The accommodation accepts cash, debit or credit card.

Smoking

Smoking is prohibited in the accommodation.
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General Information

Popular Facilities
AC, 24-Hour Front Desk, Elevator, WiFi
Check-In / Check-Out Time
From 15:00 - to 12:00
Available rooms at Merchant Hotel
93
Number of floors in Merchant Hotel
11
Another facilities in Merchant Hotel
Desk, Hairdryer, In-room safe, Refrigerator, Shower

Frequently asked question in Merchant Hotel

What are available facilities at Merchant Hotel?
There are top facilites at Merchant Hotel such as AC, 24-Hour Front Desk, Elevator, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Merchant Hotel?
The standard check-in time at Merchant Hotel is starting from From 15:00 while the latest check-out time is at Before 12:00
What is the star rating of Merchant Hotel?
Merchant Hotel is a 3.0-star hotel.
How many floors does Merchant Hotel have?
Merchant Hotel has 11 floors.
How many rooms are available at Merchant Hotel?
Merchant Hotel has 93 rooms in total.
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More Reviews from Other Guests in Merchant Hotel

Overall Ratings & Reviews Merchant Hotel

Traveloka (29)
Other sources (210)
7.6
Pleasant
From 210 reviews
Cleanliness

7.8

Room Comfort

7.8

Location

8.4

Service and Facilites

8.0

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Merchant Hotel

Number of reviews per page
20
40
Top reviews
Paul
icon-Leisure
Leisure
4.0
/10
Reviewed 59 week(s) ago

Expedia Group verified review

In need of an upgrade. It might have been ok once but is now looking very shaby. Room safe was broken, wet patch on carpet due to leaking ac, rotten bathroom door frame, street noise and shower took an age to run hot. Staff were friendly and did their best.
Bing Kit
8.0
/10
Reviewed 120 week(s) ago

Expedia Group verified review

Close to shopping and historical area.
Philip Puay Koon
2.0
/10
Reviewed 160 week(s) ago

Expedia Group verified review

Booked into 2 rooms on 10th floor which both were warm due to hot spell. But reception not proactive to offer lower rooms until I requested. Because of my complaints and changed rooms 3 times I believe a certain staff took personal action to reconfigure my key every day. Thus, I had reset my key. Hope management will look into my case.
Read More
BOON KHIM
icon-
6.0
/10
Reviewed 203 week(s) ago

Hotels.com verified review

Booked three room request high floor when reservation but all arrange in First floor,the towel disrepair & smelly too.
James
icon-Business
Business
8.0
/10
Reviewed 216 week(s) ago

Hotels.com verified review

It is a dated hotel that has seen better days. Having said that, the service staff is attentive and helpful. Location is good. Carpark is opened in the back. The rooms are old but OK. Beds too soft like the pillows. We heard noise from the karaoke next-door til after 11pm. Then there is the noise from I think the external aircon condenser that's making a lot of humming noise every few minutes for about 15 secs each time. There's no noise from the road. Also didn't hear the prayers from the nearby mosque.
Read More
Phoon
icon-Friends and Family with Friends
Friends and Family with Friends
2.0
/10
Reviewed 230 week(s) ago

Hotels.com verified review

Bad experience stayed in Merchant Hotel
Mithrra
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 233 week(s) ago

Expedia Group verified review

awesome stay
Verified traveler
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 373 week(s) ago

Expedia Group verified review

clean, good air con, location good, good services, friendly.
Verified traveler
icon-Family
Family
10.0
/10
Reviewed 380 week(s) ago

Hotels.com verified review

one thing that this hotel has compared to many other hotels is that the location is very convenience and really centre to the places of attraction.
Elsie
8.0
/10
Reviewed 386 week(s) ago

Expedia Group verified review

Convenient but depend on the purpose of visit there
Anonymous
6.0
/10
Reviewed 389 week(s) ago

Expedia Group verified review

Spacious room with comfy bed. The washroom is dated and the pillow need to be replace.
Kwan Seong
6.0
/10
Reviewed 390 week(s) ago

Hotels.com verified review

Very noisy even can hear loud music in midnight. Somemore the big noise from some temple even at 5am. Check in service super slow but staff attitude good.
Chee
8.0
/10
Reviewed 403 week(s) ago

Hotels.com verified review

Good location at Penang road foods alot of shops there is free public bus service to comtar centre stay was comfortable
Verified traveler
6.0
/10
Reviewed 409 week(s) ago

Expedia Group verified review

Recently renovated hotel near old town, Little India, and China Town. While overall comfortable, my room did not have any windows and was located next to air conditioners, thus very noisy.
Wpl
8.0
/10
Reviewed 412 week(s) ago

Expedia Group verified review

everything seems perfect, but the air condition is noisy, have to be awared on this
Aini
10.0
/10
Reviewed 412 week(s) ago

Expedia Group verified review

Easy access. Room & toilet very clean.
W.William
4.0
/10
Reviewed 413 week(s) ago

Expedia Group verified review

Every staff just looked at each other and their manager expecting the manager to attend to all guests while they are chatting. By every staff it means 5 or 6 of them in the front desk just not helping with the check in. The entire check in process took 1 hour. Room is reasonably clean and location is good though. The manager tried to be as helpful and polite as possible though. I think the hotel is overstaffwd for no obvious economic reason. Perhaps the cost reduction can be shared with guests if the hotel will.
Read More
Verified traveler
8.0
/10
Reviewed 414 week(s) ago

Expedia Group verified review

Everything is nice and perfect worth the value for money. The only problem that we encounter is the water heater for our shower that is not so sensitive when we change the temperature
Verified traveler
8.0
/10
Reviewed 416 week(s) ago

Hotels.com verified review

Nice
Mior
icon-with Partner
with Partner
8.0
/10
Reviewed 416 week(s) ago

Hotels.com verified review

Overall.. nice hotel at affordable price. We got a room with balcony. Unfortunately the shower was broken and the maintenance guys repaired it promptly. The hotel itself is centrally located.
Number of reviews per page
20
40

Ready to make up your mind?

Book Your Stay Now
Lobby 4 Merchant Hotel

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.

Overall Ratings & Reviews Merchant Hotel

Traveloka (29)
Other sources (210)
7.6
Pleasant
From 210 reviews
Cleanliness

7.8

Room Comfort

7.8

Location

8.4

Service and Facilites

8.0

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Merchant Hotel

Number of reviews per page
20
40
Top reviews
Paul
icon-Leisure
Leisure
4.0
/10
Reviewed 59 week(s) ago

Expedia Group verified review

In need of an upgrade. It might have been ok once but is now looking very shaby. Room safe was broken, wet patch on carpet due to leaking ac, rotten bathroom door frame, street noise and shower took an age to run hot. Staff were friendly and did their best.
Bing Kit
8.0
/10
Reviewed 120 week(s) ago

Expedia Group verified review

Close to shopping and historical area.
Philip Puay Koon
2.0
/10
Reviewed 160 week(s) ago

Expedia Group verified review

Booked into 2 rooms on 10th floor which both were warm due to hot spell. But reception not proactive to offer lower rooms until I requested. Because of my complaints and changed rooms 3 times I believe a certain staff took personal action to reconfigure my key every day. Thus, I had reset my key. Hope management will look into my case.
Read More
BOON KHIM
icon-
6.0
/10
Reviewed 203 week(s) ago

Hotels.com verified review

Booked three room request high floor when reservation but all arrange in First floor,the towel disrepair & smelly too.
James
icon-Business
Business
8.0
/10
Reviewed 216 week(s) ago

Hotels.com verified review

It is a dated hotel that has seen better days. Having said that, the service staff is attentive and helpful. Location is good. Carpark is opened in the back. The rooms are old but OK. Beds too soft like the pillows. We heard noise from the karaoke next-door til after 11pm. Then there is the noise from I think the external aircon condenser that's making a lot of humming noise every few minutes for about 15 secs each time. There's no noise from the road. Also didn't hear the prayers from the nearby mosque.
Read More
Phoon
icon-Friends and Family with Friends
Friends and Family with Friends
2.0
/10
Reviewed 230 week(s) ago

Hotels.com verified review

Bad experience stayed in Merchant Hotel
Mithrra
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 233 week(s) ago

Expedia Group verified review

awesome stay
Verified traveler
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 373 week(s) ago

Expedia Group verified review

clean, good air con, location good, good services, friendly.
Verified traveler
icon-Family
Family
10.0
/10
Reviewed 380 week(s) ago

Hotels.com verified review

one thing that this hotel has compared to many other hotels is that the location is very convenience and really centre to the places of attraction.
Elsie
8.0
/10
Reviewed 386 week(s) ago

Expedia Group verified review

Convenient but depend on the purpose of visit there
Anonymous
6.0
/10
Reviewed 389 week(s) ago

Expedia Group verified review

Spacious room with comfy bed. The washroom is dated and the pillow need to be replace.
Kwan Seong
6.0
/10
Reviewed 390 week(s) ago

Hotels.com verified review

Very noisy even can hear loud music in midnight. Somemore the big noise from some temple even at 5am. Check in service super slow but staff attitude good.
Chee
8.0
/10
Reviewed 403 week(s) ago

Hotels.com verified review

Good location at Penang road foods alot of shops there is free public bus service to comtar centre stay was comfortable
Verified traveler
6.0
/10
Reviewed 409 week(s) ago

Expedia Group verified review

Recently renovated hotel near old town, Little India, and China Town. While overall comfortable, my room did not have any windows and was located next to air conditioners, thus very noisy.
Wpl
8.0
/10
Reviewed 412 week(s) ago

Expedia Group verified review

everything seems perfect, but the air condition is noisy, have to be awared on this
Aini
10.0
/10
Reviewed 412 week(s) ago

Expedia Group verified review

Easy access. Room & toilet very clean.
W.William
4.0
/10
Reviewed 413 week(s) ago

Expedia Group verified review

Every staff just looked at each other and their manager expecting the manager to attend to all guests while they are chatting. By every staff it means 5 or 6 of them in the front desk just not helping with the check in. The entire check in process took 1 hour. Room is reasonably clean and location is good though. The manager tried to be as helpful and polite as possible though. I think the hotel is overstaffwd for no obvious economic reason. Perhaps the cost reduction can be shared with guests if the hotel will.
Read More
Verified traveler
8.0
/10
Reviewed 414 week(s) ago

Expedia Group verified review

Everything is nice and perfect worth the value for money. The only problem that we encounter is the water heater for our shower that is not so sensitive when we change the temperature
Verified traveler
8.0
/10
Reviewed 416 week(s) ago

Hotels.com verified review

Nice
Mior
icon-with Partner
with Partner
8.0
/10
Reviewed 416 week(s) ago

Hotels.com verified review

Overall.. nice hotel at affordable price. We got a room with balcony. Unfortunately the shower was broken and the maintenance guys repaired it promptly. The hotel itself is centrally located.
Number of reviews per page
20
40