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El Encanto
Hotels
7.2
/10
Pleasant
111 reviews
In the Area
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5 Poniente No. 105, Local B, Centro, Puebla, Estado de Puebla, Mexico, 72000
Main Facilities
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24-Hour Front Desk
WiFi
Elevator
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Available Room Types in El Encanto
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What's around El Encanto
5 Poniente No. 105, Local B, Centro, Puebla, Estado de Puebla, Mexico, 72000
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Discover More About El Encanto
Location
El Encanto is a hotel in a good neighborhood, which is located at Puebla.
About El Encanto
Get the best deal for finest quality of spa treatment to unwind and rejuvenate yourself.
24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
El Encanto is a wise choice for travelers visiting Puebla.
All facilities in El Encanto
Others
Hotel Services
- Luggage storage
- Multilingual staff
- 24-hour Receptionist
- Tours
- Wedding service
- Concierge
Public Facilities
- Others
- Smoke-free area
- Elevator
Food and Drinks
- Bar
- Snack bar
General
- Terrace
- Rooftop terrace
Things to Do
- Spa
Transportation
- Area shuttle with surcharge
Connectivity
- Free WiFi
Shuttle Service
- Airport transfer (surcharge)
Business Facilities
- Meeting facilities
Accommodation Policy & General Information in El Encanto
Important Note
Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!
- Airport shuttle fee: MXN 400 per vehicle (one-way, maximum occupancy 0)
- Nearby parking fee: MXN 100 per night (3281 ft away; open 8:00 PM to 8:00 AM)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards, debit cards, and cash
- Noise-free guestrooms cannot be guaranteed
- This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property offers transfers from the airport (surcharges may apply). To arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival at the property.
Hotel only accepts guests with minimum age of 18
Check-in/Check-out Time
Check-in:
15:00 - 22:00
Check-out:
Before 12:00
Hotel policy is not yet available.
General Information
Popular Facilities | 24-Hour Front Desk, WiFi, Elevator |
Check-In / Check-Out Time | From 15:00 - 22:00 - to 12:00 |
Available rooms at El Encanto | 14 |
Number of floors in El Encanto | 2 |
Another facilities in El Encanto | Luggage storage, Multilingual staff, 24-hour Receptionist, Tours, Wedding service |
Frequently asked questions about El Encanto
What are available facilities at El Encanto?
There are top facilites at El Encanto such as 24-Hour Front Desk, WiFi, Elevator. (some may require extra charges)
What is normal check-in & check-out time at El Encanto?
The standard check-in time at El Encanto is starting from 15:00 - 22:00 while the latest check-out time is at Before 12:00
What is the star rating of El Encanto?
El Encanto has a 2.5-star rating.
How many floors does El Encanto have?
El Encanto has 2.
How many rooms are available at El Encanto?
El Encanto has 14.
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More Reviews from Other Guests in El Encanto
Overall Ratings & Reviews El Encanto
Other sources (111)
7.2
Pleasant
From 111 reviews
Cleanliness
7.8
Room Comfort
8.0
Service and Facilites
7.8
Sort by
Most Relevant
Preferences
See All
Traveller Reviews El Encanto
Number of reviews per page
20
40
Top reviews
Claudia Ayala
Business with Partner
6.0
/10
Reviewed 24 week(s) ago
Expedia Group verified review
We got at our room it was no toilet paper
Jose
Leisure with Partner
8.0
/10
Reviewed 24 week(s) ago
Expedia Group verified review
I read the reviews about ac not working properly so I made sure to ask about the ac. They assured me it was working. I left AC on Coldest setting and it never got cool. I let staff know the next day as well. Horrible sleeping experience when it’s hot. Overall the place is cool.
Carter
4.0
/10
Reviewed 78 week(s) ago
Hotels.com verified review
The air conditioning did not work. The room was hot, humid, and uncomfortable. In the morning I went to check out and was in the elevator with my luggage. The door closed, I pressed the button, and then nothing. I was trapped inside and had to call the front desk on my phone to get someone to come help me get out.
Cindy
Family
10.0
/10
Reviewed 93 week(s) ago
Expedia Group verified review
El Encanto was a wonderful stay, we were there for a wedding, from the outside you could not imagine the beauty with in, it’s rustic and beautiful and great picture ops all around the hotel, if you get the corner room it has a balcony looking out to the cathedral and wow, the rooftop bar was where the wedding took place breath taking view of the cathedral and when lit at night wow, wonderful all around, only complaints I have to give bathroom in our room had water marks on the ceilings and walls, some rooms did smell a little damp or moldy from what I was told, steak at the reception did not meet anyone’s expectations it was tough and dry could not be cut or chewed at all, other than that the rest of the food an cocktails were delicious, Hotel is very centric everything is within walking distance, plenty of delicious restaurant all around
Read More
CESAREO
Friends and Family
2.0
/10
Reviewed 93 week(s) ago
Hotels.com verified review
worst hotel I'vebeen in my life
Verified traveler
Friends and Family
10.0
/10
Reviewed 294 week(s) ago
Hotels.com verified review
Beautiful hotel and great staff!!
Verified traveler
Leisure Family
8.0
/10
Reviewed 346 week(s) ago
Expedia Group verified review
El encanto was very pleasing esthetically. It has a rustic charm to it. Staff is very young, sweet, and tried their best. Emma was very understanding and accommodating. The air conditioner was not working in my room and he did what he could to find us another room. Unfortunately, the other room had a distinctive odor of sewer and we were not able to stay there.
I spoke to the Manager the following day. She seemed understanding and tried to explain. The air conditioner in our other room was not able to be repaired so we moved to a third room.
Read More
leopoldo
10.0
/10
Reviewed 368 week(s) ago
Hotels.com verified review
It was very pleasant. Hotel, rooftop and room was very nice and clean. Definitely will consider staying again.
Ivan
8.0
/10
Reviewed 378 week(s) ago
Hotels.com verified review
Will return there for sure!!
Erika
10.0
/10
Reviewed 391 week(s) ago
Expedia Group verified review
El Encanto lives up to its name-- beyond its unparalleled location, the staff could not be more gracious and just lovely and the rooms are great. The rooftop bar *does* make for loud evenings, and the encaustic tile floors look like they could be brighter, but these are small details that did not in any way mar an excellent experience. I will definitely be back.
Read More
Verified traveler
10.0
/10
Reviewed 401 week(s) ago
Expedia Group verified review
This hotel is in a very good location, the staff was very helpful with directions and recommendations. The hotel was clean.
shang
8.0
/10
Reviewed 402 week(s) ago
Expedia Group verified review
prime location clean for the price its ok. have a roof access that has view of the chruch
Javier
10.0
/10
Reviewed 413 week(s) ago
Expedia Group verified review
Hotel its perfect and close to la catedral
Restaurants, I will go back and stay again..
Thank you so much..EL ENCANTO..!!!!
Jose
10.0
/10
Reviewed 414 week(s) ago
Hotels.com verified review
Location was perfect! Right by the Zocalo. Service was also excellent.
Verified traveler
10.0
/10
Reviewed 423 week(s) ago
Expedia Group verified review
Nice location, personal very friendly, food great , would be nice if the elevator connects to the floors and not only to the roof top. Nice view of the cathedral
Heinz
4.0
/10
Reviewed 14 week(s) ago
Expedia Group verified review
Service almost not existing.
Maintanance and cleanleness bad.
2019 all good, now completly bad.
Angel
Leisure Family
8.0
/10
Reviewed 17 week(s) ago
Expedia Group verified review
Todo estuvo bien, excepto el tiempo de atención de la recepción, tardamos 30 minutos en salir por que no estaba en su puesto la recepcionista.
David
Business
4.0
/10
Reviewed 18 week(s) ago
Expedia Group verified review
Bien ubicada, el edificio está muy interesante, habitaciones amplias sin embargo las sábanas daban picazón, las almohadas tenían mal olor entre sudor o humedad y para que salga agua caliente tienes que esperar mucho y hacer maniobras con las llaves del lavabo, en la mañana los recepcionistas nunca están y demoran en acudir al llamado
Read More
pilar
2.0
/10
Reviewed 18 week(s) ago
Expedia Group verified review
Nada recomendable, no vayan
araceli rodriguez
Leisure with Friends
2.0
/10
Reviewed 21 week(s) ago
Expedia Group verified review
La ubicacion y la decoración es buena pero toenen pésima higiene, el dia que llegamos no tenian huespedes el hotel estaba cerrado y aun asi el baño tenía basura, la habitacion tambien tenia cosas tiradas, la atencion del personal fue muy mala , solocitamos la limpieza de la habitacion y no la realizaron. Decidieron cambiarnos de habitación lo cual agradezco pero tampoco estaba muy limpia que digamos.
Read More
Number of reviews per page
20
40
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Disclaimer
Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
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Overall Ratings & Reviews El Encanto
Other sources (111)
7.2
Pleasant
From 111 reviews
Cleanliness
7.8
Room Comfort
8.0
Service and Facilites
7.8
Sort by
Most Relevant
Preferences
See All
Traveller Reviews El Encanto
Number of reviews per page
20
40
Top reviews
Claudia Ayala
Business with Partner
6.0
/10
Reviewed 24 week(s) ago
Expedia Group verified review
We got at our room it was no toilet paper
Jose
Leisure with Partner
8.0
/10
Reviewed 24 week(s) ago
Expedia Group verified review
I read the reviews about ac not working properly so I made sure to ask about the ac. They assured me it was working. I left AC on Coldest setting and it never got cool. I let staff know the next day as well. Horrible sleeping experience when it’s hot. Overall the place is cool.
Carter
4.0
/10
Reviewed 78 week(s) ago
Hotels.com verified review
The air conditioning did not work. The room was hot, humid, and uncomfortable. In the morning I went to check out and was in the elevator with my luggage. The door closed, I pressed the button, and then nothing. I was trapped inside and had to call the front desk on my phone to get someone to come help me get out.
Cindy
Family
10.0
/10
Reviewed 93 week(s) ago
Expedia Group verified review
El Encanto was a wonderful stay, we were there for a wedding, from the outside you could not imagine the beauty with in, it’s rustic and beautiful and great picture ops all around the hotel, if you get the corner room it has a balcony looking out to the cathedral and wow, the rooftop bar was where the wedding took place breath taking view of the cathedral and when lit at night wow, wonderful all around, only complaints I have to give bathroom in our room had water marks on the ceilings and walls, some rooms did smell a little damp or moldy from what I was told, steak at the reception did not meet anyone’s expectations it was tough and dry could not be cut or chewed at all, other than that the rest of the food an cocktails were delicious, Hotel is very centric everything is within walking distance, plenty of delicious restaurant all around
Read More
CESAREO
Friends and Family
2.0
/10
Reviewed 93 week(s) ago
Hotels.com verified review
worst hotel I'vebeen in my life
Verified traveler
Friends and Family
10.0
/10
Reviewed 294 week(s) ago
Hotels.com verified review
Beautiful hotel and great staff!!
Verified traveler
Leisure Family
8.0
/10
Reviewed 346 week(s) ago
Expedia Group verified review
El encanto was very pleasing esthetically. It has a rustic charm to it. Staff is very young, sweet, and tried their best. Emma was very understanding and accommodating. The air conditioner was not working in my room and he did what he could to find us another room. Unfortunately, the other room had a distinctive odor of sewer and we were not able to stay there.
I spoke to the Manager the following day. She seemed understanding and tried to explain. The air conditioner in our other room was not able to be repaired so we moved to a third room.
Read More
leopoldo
10.0
/10
Reviewed 368 week(s) ago
Hotels.com verified review
It was very pleasant. Hotel, rooftop and room was very nice and clean. Definitely will consider staying again.
Ivan
8.0
/10
Reviewed 378 week(s) ago
Hotels.com verified review
Will return there for sure!!
Erika
10.0
/10
Reviewed 391 week(s) ago
Expedia Group verified review
El Encanto lives up to its name-- beyond its unparalleled location, the staff could not be more gracious and just lovely and the rooms are great. The rooftop bar *does* make for loud evenings, and the encaustic tile floors look like they could be brighter, but these are small details that did not in any way mar an excellent experience. I will definitely be back.
Read More
Verified traveler
10.0
/10
Reviewed 401 week(s) ago
Expedia Group verified review
This hotel is in a very good location, the staff was very helpful with directions and recommendations. The hotel was clean.
shang
8.0
/10
Reviewed 402 week(s) ago
Expedia Group verified review
prime location clean for the price its ok. have a roof access that has view of the chruch
Javier
10.0
/10
Reviewed 413 week(s) ago
Expedia Group verified review
Hotel its perfect and close to la catedral
Restaurants, I will go back and stay again..
Thank you so much..EL ENCANTO..!!!!
Jose
10.0
/10
Reviewed 414 week(s) ago
Hotels.com verified review
Location was perfect! Right by the Zocalo. Service was also excellent.
Verified traveler
10.0
/10
Reviewed 423 week(s) ago
Expedia Group verified review
Nice location, personal very friendly, food great , would be nice if the elevator connects to the floors and not only to the roof top. Nice view of the cathedral
Heinz
4.0
/10
Reviewed 14 week(s) ago
Expedia Group verified review
Service almost not existing.
Maintanance and cleanleness bad.
2019 all good, now completly bad.
Angel
Leisure Family
8.0
/10
Reviewed 17 week(s) ago
Expedia Group verified review
Todo estuvo bien, excepto el tiempo de atención de la recepción, tardamos 30 minutos en salir por que no estaba en su puesto la recepcionista.
David
Business
4.0
/10
Reviewed 18 week(s) ago
Expedia Group verified review
Bien ubicada, el edificio está muy interesante, habitaciones amplias sin embargo las sábanas daban picazón, las almohadas tenían mal olor entre sudor o humedad y para que salga agua caliente tienes que esperar mucho y hacer maniobras con las llaves del lavabo, en la mañana los recepcionistas nunca están y demoran en acudir al llamado
Read More
pilar
2.0
/10
Reviewed 18 week(s) ago
Expedia Group verified review
Nada recomendable, no vayan
araceli rodriguez
Leisure with Friends
2.0
/10
Reviewed 21 week(s) ago
Expedia Group verified review
La ubicacion y la decoración es buena pero toenen pésima higiene, el dia que llegamos no tenian huespedes el hotel estaba cerrado y aun asi el baño tenía basura, la habitacion tambien tenia cosas tiradas, la atencion del personal fue muy mala , solocitamos la limpieza de la habitacion y no la realizaron. Decidieron cambiarnos de habitación lo cual agradezco pero tampoco estaba muy limpia que digamos.
Read More
Number of reviews per page
20
40